comptia a+ 220-601 q&a v4

8/7/2019 CompTIA A+ 220-601 Q&A v4

1/167

CompTIA 220-601

CompTIAA+ EssentialsExam

Q&Awithexplanations

Version 4.0

Evaluation notes were added to the output document. To get rid of these notes, please order your copy of ePrint 5.
http://support.leadtools.com/ltordermain.asp?ProdClass=EPRT1

8/7/2019 CompTIA A+ 220-601 Q&A v4

2/167

LeadingthewayinITtestingandcertificationtools, www.testking.com

- 2 -

ImportantNote, PleaseReadCarefully

OtherTestKingproducts

A) OfflineTestingengine

UsetheofflineTestingengineproducttopracticethequestionsinanexamenvironment.

B) StudyGuide (notavailableforallexams)

Buildafoundationofknowledgewhichwillbeusefulalsoafterpassingtheexam.

LatestVersion

Weareconstantlyreviewingourproducts. Newmaterialisaddedandoldmaterialis

revised. Freeupdatesareavailablefor 90 daysafterthepurchase. Youshouldcheckyour

memberzoneatTestKingandupdate 3-4 daysbeforethescheduledexamdate.

Hereistheproceduretogetthelatestversion:

1.Gotowww.testking.com

2.Clickon Memberzone/Login

3.Thelatestversionsofallpurchasedproductsaredownloadablefromhere. Justclickthe

links.

Formostupdates,itisenoughjusttoprintthenewquestionsattheendofthenewversion,

notthewholedocument.

Feedback

Ifyouspotapossibleimprovementthenpleaseletusknow. Wealwaysinterestedin

improvingproductquality.Feedbackshouldbesendtofeedback@testking.com. Youshouldincludethefollowing:

Examnumber, version, pagenumber, questionnumber, andyourloginID.

Ourexpertswillansweryourmailpromptly.

Copyright

EachiPADfilecontainsauniqueserialnumberassociatedwithyourparticularnameand

contactinformationforsecuritypurposes. SoifwefindoutthataparticulariPADfileis

beingdistributedbyyou, TestKingreservestherighttotakelegalactionagainstyou

accordingtotheInternationalCopyrightLaws.


8/7/2019 CompTIA A+ 220-601 Q&A v4

3/167


- 3 -

TableofContents

Topic 1, PersonalComputerComponents (70 Questions) 44

Part 1: Identifythefundamentalprinciplesofusingpersonalcomputers 44

Part 2: Install, configure, optimizeandupgradepersonalcomputercomponents 4141

Part 3: Identifytools, diagnosticproceduresandtroubleshootingtechniquesforpersonal45

45

computercomponents 4545

Part 4: Performpreventivemaintenanceonpersonalcomputercomponents 5555

Topic 2, LaptopsandPortableDevices (28 Questions) 5858

Part 1: Identifythefundamentalprinciplesofusinglaptopsandportabledevices 5858

Part 2: Install, configure, optimizeandupgradelaptopsandportabledevices 6464

Part 3: Identifytools, basicdiagnosticproceduresandtroubleshootingtechniquesforlaptopsandportabledevices 6565

Part 4: Performpreventivemaintenanceonlaptopsandportabledevices 6868

Topic 3, OperatingSystems - unlessotherwisenoted, operatingsystemsreferredtowithin

includeMicrosoftWindows 2000, XPProfessional, XPHomeandMediaCenter. (50

Questions) 7171

Part 1: Identifythefundamentalsofusingoperatingsystems 7171

Part 2: Install, configure, optimizeandupgradeoperatingsystems - referencesto

upgradingfromWindows 95 andNTmaybemade 8585

Part 3: Identifytools, diagnosticproceduresandtroubleshootingtechniquesforoperating

systems 9292Part 4: Performpreventivemaintenanceonoperatingsystems 101101

Topic 4, PrintersandScanners (29 Questions) 101101

Part 1: Identifythefundamentalprinciplesofusingprintersandscanners 101101

Part 2: Identifybasicconceptsofinstalling, configuring, optimizingandupgrading

printersandscanners 108108

Part 3: Identifytools, basicdiagnosticproceduresandtroubleshootingtechniquesfor

printersandscanners 111111

Topic 5, Networks (47 Questions) 116116

Part 1: Identifythefundamentalprinciplesofnetworks 116116

Part 2: Install, configure, optimizeandupgradenetworks 137137

Part 3: Identifytools, diagnosticproceduresandtroubleshootingtechniquesfornetworks140

140

Topic 6, Security (21 Questions) 145145

Part 1: Identifythefundamentalprinciplesofsecurity 145145

Part 2: Install, configure, upgradeandoptimizesecurity 157157

Part 3: Identifytool, diagnosticproceduresandtroubleshootingtechniquesforsecurity158

158


8/7/2019 CompTIA A+ 220-601 Q&A v4

4/167


- 4 -

Part 4: Performpreventivemaintenanceforcomputersecurity 158158

Topic 7, SafetyandEnvironmentalIssues (6 Questions) 159159

Part 1: Describetheaspectsandimportanceofsafetyandenvironmentalissues 159159

Part 2: IdentifypotentialhazardsandimplementpropersafetyproceduresincludingESD

precautionsandprocedures, safeworkenvironmentandequipmenthandling (2

Questions) 160160

Part 3: Identifyproperdisposalproceduresforbatteries, displaydevicesandchemical

solventsandcans (1 Question) 161161

Topic 8, CommunicationandProfessionalism (11 Questions) 162162

Part 1: Usegoodcommunicationskillsincludinglisteningandtact /discretion, when

communicatingwithcustomersandcolleagues 162162

Part 2: Usejob-relatedprofessionalbehaviorincludingnotationofprivacy, confidentiality

andrespectforthecustomerandcustomers' property 164164

Totalnumberofquestions: 262


8/7/2019 CompTIA A+ 220-601 Q&A v4

5/167


- 5 -

Topic 1, PersonalComputerComponents (70 Questions)

Part 1: Identifythefundamentalprinciplesofusingpersonalcomputers

A: Identifythenames, purposesandcharacteristicsofstoragedevices (4 Questions)

QUESTIONNO: 1

WhichofthefollowingareSCSItypesthatallowfor 16 devices, includingthe

adapter, tobeconnectedonasinglesharedcable?

A. UltraWideSCSI

B. FastSCSI

C. UltraSCSI

D. FastWideSCSI

E. Ultra 2 SCSI

Answer: A, D

Explanation: WideSCSIbusessupport 16 devices, ratherthanthe 8 devices

specifiedinregularSCSI.

IncorrectAnswers:

B:FastSCSIsupportsamaximumofeightdevices.

C:UltraSCSIiscapableofsupportingamaximumofeightdevices.

E:Ultra 2 SCSIcanonlysupport 8 devices.

Reference:

JamesG. JonesandCraigLandes, A+ ExamCram 2 (2ndEdition), QUEPublishing,

Indianapolis, 2003, p. 326.

QUESTIONNO: 2

WhichofthefollowingistheSCSIIDnumbergenerallyrecommendedforthe

CD- ROM?

A. ID 0.

B. ID 5.


8/7/2019 CompTIA A+ 220-601 Q&A v4

6/167


- 6 -

C. ID 2.

D. ID 3.

Answer: D

Explanation: Everyotherdevicecanbesettoanynumberaslongasit'snotinuse.

ItisarecommendedpracticeinITcommunitytosettheSCSIIDnumberfor

CD- ROMdrivesto 3.

IncorrectAnswers:

A:Settingthebootable (orfirst) harddisktoID 0 istheacceptedITcommunity

recommendation.

B:ID 3 wouldbethebetterchoicetoassigntotheCD-ROMdrive.

C:ID 2 isusuallysetasidefortheFloppydrive.

Reference:

DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,

Alameda, CA, 2001, p. 183.

QUESTIONNO: 3

WhatdoyoucallthepartofaCD- ROMdrive'sheadassemblythatmovesacross

thedisktoreadit?

A. Read/WriteActuator.

B. TheMechanicalFrame.

C. TheHeadActuator.

D. TheDiskSpindle.

Answer: C

QUESTIONNO: 4

ThenewTestKing.comtraineetechnicianwantstoknowwhichofthefollowinghas

atransferrateof40 MBpsandamaximumcablelengthof12 meters. Howwillyou

reply?

A. SCSI-2


8/7/2019 CompTIA A+ 220-601 Q&A v4

7/167


- 7 -

B. Ultra 2 SCSI

C. UltraWideSCSI

D. FastSCSI

E. UltraSCSI

F. FastWideSCSI

Answer: B

Explanation: Ultra2 SCSI (8-bit) iscapableof40MB/stransfers, withamaximum

cablelengthof12 meters (39 feet) , alsousedthesameconnectorsasFast-10.

IncorrectAnswers:

A:SCSI 2 hasatransferrateof5Mbpsandamaximumcablelengthof6 meters

C:UltraWideSCSIhasatransferrateof40Mbpsandamaximumcablelengthof1.5

metersD:FastSCSIhasatransferrateof10Mbpsandamaximumcablelengthof3 meters

E:UltraSCSIhasatransferrateof20Mbpsandamaximumcablelengthof3 meters

F:FastWideSCSIhasatransferrateof20Mbpsandamaximumcablelengthof1.5

meters

Reference:



B: Identifythenames, purposesandcharacteristicsofmotherboards (7 Questions)

QUESTIONNO: 1

Identifytheformfactorofthefollowingmotherboard.


8/7/2019 CompTIA A+ 220-601 Q&A v4

8/167


- 8 -

A. BTXB. AT

C. NLX

D. ATX

Answer: B

QUESTIONNO: 2WhichofthefollowingBESTdescribesthedifferencebetweenthe "baby" ATand

ATXmotherboards?

A. The "baby" ATmotherboardallowsfortheinstallationofmorethantwofull-length

expansioncardswhereastheATXmotherboardallowsforonlyoneortwo.

B.


8/7/2019 CompTIA A+ 220-601 Q&A v4

9/167


- 9 -

Theprocessor, memory, andexpansionslotsareallinlinewitheachotherona "baby"

ATmotherboard, whereastheATXmotherboardhastheprocessorandmemoryslotsat

rightanglestotheexpansioncards.

C. TheATXmotherboardallowsfortheinstallationofmorethantwofull-length

expansioncards, whereasthe "baby" ATallowsforonlyoneortwo.

D. The "baby" ATmotherboardhasa 20-pinpowerconnectorwhiletheATXhasa 12-pin

powerconnector.

Answer: B, C

Explanation: OntheATmotherboards theprocessor, memory, andexpansionslots

areallinlinewitheachother. Becausetheprocessorandmemorywereinlinewith

theexpansionslots, onlyoneortwofull- lengthcardscouldbeused. Also, the

processorwasfarfromthepowersupply'scoolingfanandwouldthereforetendto

overheatunlessaheatsinkorprocessorfanwasdirectlyattachedtoit. Toovercomethelimitations ofthe "baby" ATdesign, theATXmotherboardwasdesigned. The

ATXhastheprocessorandmemoryslotsatrightanglestotheexpansioncards.

Thisputstheprocessorandmemoryinlinewiththefanoutputofthepowersupply,

allowingtheprocessortoruncooler. And, becausethosecomponents arenotinline

withtheexpansioncards, youcaninstallfull- lengthexpansioncardsinanATX

motherboardmachine.

IncorrectAnswers:

A:Becausetheprocessorandmemorywereinlinewiththeexpansionslots, onlyoneor

twofull-lengthcardscouldbeused. Also, theprocessorwasfarfromthepowersupply'scoolingfanandwouldthereforetendtooverheatunlessaheatsinkorprocessorfanwas

directlyattachedtoit.

D:TheATXmotherboardhasa 20-pinpowerconnectorthatacceptsasinglepower

connectorwhiletheATmotherboardhasa 12-pinpowerconnectorfortheP8 andP9

connectors.

Reference:


Alameda, CA, 2001, p. 61

QUESTIONNO: 3

WhatisclockspeedoftheAGPx8 expansionslot?

A. 66 MHz


8/7/2019 CompTIA A+ 220-601 Q&A v4

10/167


- 10 -

B. 133 MHz

C. 266 MHz

D. 533 MHz

Answer: D

Explanation: TheAGPx8 hasaclockspeedof533 MHzandhasatransferrateof

about 2.1GB/s.

IncorrectAnswers:

A:TheoriginalspecificationforAGP (AGPx1) hasaclockspeedof66 MHz.

B:AGPx2 hasaclockspeedof133 MHz.

C:AGPx4 hasaclockspeedof266 MHz.

Reference:JamesG. JonesandCraigLandes, A+ ExamCram 2 (2ndEdition), QUEPublishing,


QUESTIONNO: 4 HOTSPOT

WhereonthefollowingexhibitwouldyouinsertRandomAccessMemory (RAM) ?


8/7/2019 CompTIA A+ 220-601 Q&A v4

11/167


- 11 -

Answer:


8/7/2019 CompTIA A+ 220-601 Q&A v4

12/167


- 12 -

Explanation: OnanATXmotherboard, theRAMexpansionslotsarelocatedat 90

totheISAandPCIexpansionslots. Theycanalsobeidentifiedbytheirretainingclips.

References:


Alameda, CA, 2001, pp. 63-72.

QUESTIONNO: 5

Whichofthefollowingcomponents onthemotherboardusuallyhousetheIDE

connectors?

A. PCIbus.

B. NorthBridge.

C. ISAbus.

D. SouthBridge.


8/7/2019 CompTIA A+ 220-601 Q&A v4

13/167


- 13 -

Answer: D

Explanation: TheSouthBridgeisgenerallyusedforslowerdevicessuchasUSB

ports, IDEdrives, andISAslots.

IncorrectAnswers:

A:ThePCIbusisasortofbridgebetweentheprocessorandISAbus.

B:TheNorthBridgeisgenerallyusedforhigh-speedinterfacecards, suchasvideo

accelerators, SynchronousRAM (SRAM), andmemory.

C:TheISAbusdoesnothousetheIDEconnectors.

Reference:



QUESTIONNO: 6 HOTSPOT

WhereonthefollowingexhibitwouldyouinsertCentralProcessingUnit (CPU) ?


8/7/2019 CompTIA A+ 220-601 Q&A v4

14/167


- 14 -

Answer:


8/7/2019 CompTIA A+ 220-601 Q&A v4

15/167


- 15 -

Explanation: TheCPUisusuallywhiteincolor, squareshaped, hasaretaininglevel

andanumberofpins.

References:


Alameda, CA, 2001, pp. 63-72.

QUESTIONNO: 7

Whenatechnicianupgradesfirmwareonamotherboardhehasto ______.

A. flashtheBIOS

B. replacetheCMOSchip

C. replacetheBIOS

D. resettheCMOS


8/7/2019 CompTIA A+ 220-601 Q&A v4

16/167


- 16 -

Answer: A

C: Identifythenames, purposesandcharacteristicsofpowersupplies (2 Questions)

QUESTIONNO: 1

Inwhichofthefollowingistheoutputfromapowersupplyrated?

A. Voltage.

B. Watts.

C. Hertz.

D. Ohms.

Answer: B

QUESTIONNO: 2

WhenconnectingthepowercableofanATpowersupplytothemotherboard, which

twowiresonthepowerconnectors (P8/P9) shouldbetogether?

A. Thegreenwires.

B. Thewhitewires.C. Theblackwires.

D. Thebrownwires.

Answer: C

D: Identifythenamespurposesandcharacteristicsofprocessor /CPUs (2 Questions)

QUESTIONNO: 1

Whichofthefollowingsocketsareusedfora 3.4 GHzPentium 4 processor?

A. Socket 423

B. Socket 462

C. Socket 478


8/7/2019 CompTIA A+ 220-601 Q&A v4

17/167


- 17 -

D. Socket 754

E. SocketA

Answer: C

Explanation: Socket 478 isatypeofCPUsocketusedforIntel'sPentium 4 and

CeleronseriesCPUs.

IncorrectAnswers:

A:Socket 423 isaCPUsocketthatwasusedforthefirstPentium 4 processorsbasedon

theWillamettecore. However, itwasshort-livedasitquicklybecameapparentthatithad

inadequateelectricaldesign, whichwouldhavenotallowedmanyclock-speedrisesabove

2.0 GHz. ItwasreplacedbySocket 478.

B, E:SocketA (alsoknownasSocket 462) istheCPUsocketusedforAMDprocessors

rangingfromtheAthlonK7 totheAthlonXP 3200+, andAMDbudgetprocessorsincludingtheDuronandSempron.

D:Socket 754 isaCPUsocketoriginallydevelopedbyAMDtosucceeditspowerful

AthlonXPplatform (Socket 462, alsoreferredtoasSocketA).

QUESTIONNO: 2

HowcanHyperThreadingbedisabledona 2.8 GHzPentium 4 system?

A. DisableHyperThreadinginthesystemBIOS.B. DisableHyperThreadingintheDeviceManager.

C. DisableHyperThreadingonthemotherboard.

D. APentium 2.8 GHzCPUdoesnotsupportHyperThreading

Answer: A

TodisableHyper-Threading:

PressF9 atPOSTtoenterROM-BasedSetupUtility (RBSU)

FromtheMainMenu, selectAdvancedOptions

FromtheAdvancedOptionsmenu, selectHyper-Threading

SelectDisabled.

E: Identifythenames, purposesandcharacteristicsofmemory (6 Questions)


8/7/2019 CompTIA A+ 220-601 Q&A v4

18/167


- 18 -

QUESTIONNO: 1

ThenewTestKing.comtraineetechnicianwantstoknowwhichmemorymodule

typesareaspecialization ofDDRSDRAMandSynchronousGraphics RAM

(SGRAM) . Howwillyoureply?

A. EDODRAM

B. VRAM

C. Standard (FPM) DRAM

D. SGRAM

Answer: D

Explanation: SynchronousGraphics RAM (SGRAM) makesuseofveryfast

memorytransfersandincorporatesspecificdesignchangesforcertainacceleration

featuresbuiltintovideocards.

IncorrectAnswers:

A, B, C:EDO, VRAMandStandard (FPM) DRAMmoduleswerecreatedandarenota

specializationofDDRSDRAMorSGRAM.

References:

JamesG. JonesandCraigLandes, A+ ExamCram 2 (Exams 220-301 and 220-302),

SecondEdition, QUE, Alameda, CA, 2004, p. 134

QUESTIONNO: 2

WhichofthefollowingRAMmodulesrequired 8 nsDRAMchipsandwascapable

ofoperatingat 125MHz?

A. PC66

B. PC100

C. PC133

D. PC800

Answer: B

Explanation: ThePC100 SDRAMmodulesrequired 8 nsDRAMchipsandwas

capableofoperatingat 125MHz, theSDRAMmodulespriortothePC100 standard

usedeither 83MHzchips (12 ns) or 100MHzchipsat 10 ns.


8/7/2019 CompTIA A+ 220-601 Q&A v4

19/167


- 19 -

IncorrectAnswers:

A:ThePC66 chipranataclockspeedof66 MHz.

C:ThePC133 chipranataclockspeedof133 MHz.

D:ThePC800 chipranataclockspeedof800 MHz.

References:

JamesG. JonesandCraigLandes, A+ ExamCram 2 (Exams 220-301 and 220-302),

SecondEdition, QUE, Alameda, CA, 2004, p. 116

QUESTIONNO: 3

Whichtwoofthefollowingdescribesthenumberofpinsnormallyassociatedwith

DualInlineMemoryModules (DIMMs) ? (SelectTWO.)

A. 30

B. 72

C. 144

D. 168

E. 184

Answer: D, E

Explanation: DIMMsareavailablein 168and 184pinversions .

IncorrectAnswers:

A:SingleInlineMemoryModules (SIMMs) comein 30 and 72 pinversions.

B:SingleInlineMemoryModules (SIMMs) andSmallOutlineDIMMs (SODIMMs)

comein 72 pinversions.

C:SmallOutlineDIMMs (SODIMMs) comein 72, 144, and 200 pinversions.

Reference:


Alameda, CA, 2001, pp. 65-67, 120-122.

QUESTIONNO: 4

Whichofthefollowingmemorymodulesmustbeinstalledinpairs?

A. 72-pinSIMMs


8/7/2019 CompTIA A+ 220-601 Q&A v4

20/167


- 20 -

B. 168-pinDIMMs

C. 184-pinDIMMs.

D. 184-pinRIMMs.

Answer: D

Explanation: RIMMsare 16 bitwideandmustbeinstalledinpairs.

IncorrectAnswers:

A: 72-pinSIMMsare 32 bitswideandcanbeinstalledsingularly.

B, C:DIMMsare 64 bitwideandcanbeinstalledsingularly.

References:

DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), SybexInc,

Alameda, CA, 2001, pp. 120-122.

QUESTIONNO: 5

WhatisthebandwidthsupportedbyaRIMMmodule?

A. 8-bits

B. 16-bits

C. 32-bits

D. 64-bits

Answer: B

Explanation: The 184-pinRIMMis 16-bitswide.

IncorrectAnswers:

A:A 30-pinSIMMis 8-bitswideandiscommonlyfoundon 386 andearly 486

computers.

C:The 72-pinSIMMandthe 72-pinSODIMMis 32-bitswideandcanbeinstalled

singularlyin 32-bitsystems.

D:The 168- and 184-pinDIMMandthe 144- and 200-pinSODIMMis 64-bitswide.

Reference:


Alameda, CA, 2001, pp. 65-67, 120-122.


8/7/2019 CompTIA A+ 220-601 Q&A v4

21/167


- 21 -

QUESTIONNO: 6

Whichofthefollowinghas 184-pinsandis 16-bitswide?

A. SIMMs

B. DIMMs

C. RIMMs

D. SODIMMs

Answer: C

Explanation: RIMMistheonlymemorymodulethatis 16-bitswide. Inaddition,

RIMMisonlyavailablein 184-pinversion.

IncorrectAnswers:

A:A 30-pinSIMMis 8-bitswidewhile 72-pinSIMMis 32-bitswide.

B:The 168- and 184-pinDIMMis 64-bitswide.

D:The 72-pinSODIMMis 32-bitswideandthe 144- and 200-pinSODIMMis 64-bits

wide.

Reference:


Alameda, CA, 2001, pp. 65-67, 120-122.

F: Identifythenames, purposesandcharacteristicsofdisplaydevices (4 Questions)

QUESTIONNO: 1

WhichofthefollowingistheS-Videoconnector?


8/7/2019 CompTIA A+ 220-601 Q&A v4

22/167


- 22 -

A. A

B. B

C. C

D. D

E. E

Answer: A

Explanation: TheS- Videoconnectorisusuallylocatedtothegraphicscardandisa

mini- DIN 4 connector.

IncorrectAnswers:

B:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich

akeyboardisconnectedisusuallycolorcodedpurple.

C:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich

amouseisconnectedisusuallycolorcodedgreen.

D:TheserialportonanAppleMacintoshcomputerisamini-DIN 8 connector.


8/7/2019 CompTIA A+ 220-601 Q&A v4

23/167


- 23 -

E:TheATkeyboardisattachedtoa 180DIN 5 connectoronthemotherboard.

References:


Alameda, CA, 2001, pp. 92, 196-216.

QUESTIONNO: 2

AfemaleDB-15 socketwiththreerowsoffivesocketsisusedfor ______.

A. anEGA/CGAvideoport

B. anetworktransceiverport

C. aVGA/SVGAvideoadapter

D. ajoystickport

Answer: C

Explanation: Iftherearethreerowsoffive, it'sprobablyaVGA/SVGAvideo

adapter.

IncorrectAnswers

A:AnEGA/CGAvideoportusesafemaleDB-9 connector.

B, D:Ifit'sonerowofeightandonerowofseven, itmightbeanetworktransceiverport

or, morecommonly, ajoystickport.

Reference:


Alameda, CA, 2001, pp. 17.

QUESTIONNO: 3

WhichofthefollowingistheVGAmonitorconnector?


8/7/2019 CompTIA A+ 220-601 Q&A v4

24/167


- 24 -

A. A

B. B

C. C

D. D

Answer: B

Explanation: TheVGAmonitorusesaDB-15 connectorthatconsistsofthreerows

offivepinseachandisusuallycolorcodedblue.

IncorrectAnswers:

A:TheserialportisaDB-9 maleconnector.

C:ThegamescontrollerisaDB-15 femaleconnectorwithtworowsofpins.

D:TheparallelportisaDB-25 femaleconnectorandisusuallycolorcodedpink.

References:


Alameda, CA, 2001, pp. 196-216.

QUESTIONNO: 4

Fromthefollowingdisplaytypestakesuptheleastspaceonadesk?

A. Terminal

B. LCD

C. CRT


8/7/2019 CompTIA A+ 220-601 Q&A v4

25/167


- 25 -

D. LED

Answer: B

G: Identifythenames, purposesandcharacteristicsofinputdevices (0 Questions)

H: Identifythenames, purposesandcharacteristicsofadaptercards (1 Question)

QUESTIONNO: 1

AftercompletingtheinstallationofyourinternalandexternalSCSIdevicesthat

connects toanAdaptecAHA-1542sSCSIadapter, youfindthatnoneofthedevices

works. Whichofthefollowingshouldyoudofirsttotryandfixtheproblem?

A. Disconnectalldevicesandstartover.

B. Removetheadapterandreplacewithanewone.

C. ChangetheSCSIID's

D. Enableterminationontheadapter.

Answer: D

Explanation: SomeadaptercardsliketheAdaptecAHA-1542sstillneedtohave

terminatorsinstalled. Ifyousetupbothinternalandexternaldevicesandnoneofthemwork, tryenablingterminationonittoseeifthatfixestheproblem.

IncorrectAnswers:

A:Disconnectingallthedevicesandstartingoverwillnotsolvetheproblemasyouneed

toenableterminationontheadapter.

B:Youdonothavetoremoveandreplacetheadapter; youneedtoenabletermination

onittomakeitfunctionproperly.

C:ChangingtheSCSIIDswillnotsolvetheproblemwhenallthatisnecessaryisto

enableterminationontheadaptertoenableproperfunctioningoftheSCSIdevices.

Reference:


Alameda, CA, 2001, p. 182.


8/7/2019 CompTIA A+ 220-601 Q&A v4

26/167


- 26 -

I: Identifythenames, purposesandcharacteristicsofportsandcables (16 Questions)

QUESTIONNO: 1

Whichofthefollowingcomputerstandardsupportsadatatransferrateof400Mbps

andupto 63 devices?

A. USB 1.1

B. USB 2.0

C. IEEE 1394

D. UltraSCSI 2

Answer: C

Explanation: TheIEEE 1394standardalsoknownasFireWiresupportsdata

transferspeeds of400Mbps, althoughIEEE 1894bhasadatatransferspeedof800Mbps.

IncorrectAnswers:

A:ThemaximumdatatransferratespeedofUSB 1.1 is 12 Mbps.

B:ThemaximumdatatransferratespeedofUSB 2.0 is 480 Mbps.

D:ThemaximumdatatransferratespeedofUltraSCSI 2 is 80 Mbps.

References:


AlamedaCA, 2002, p. 130

QUESTIONNO: 2

WhichofthefollowingistheColor- CodeusedforthekeyboardPortonanewPC

thatusesamini- DIN 6 Connector?

A. Pink

B. Blue

C. Green

D. Purple

Answer: D

Explanation: Thepurplemini- DIN 6 pinisusedforthePS/2 keyboard.


8/7/2019 CompTIA A+ 220-601 Q&A v4

27/167


- 27 -

IncorrectAnswers:

A:Themonitorconnectorisusuallycolor-codedbluebutittakesahighdensityDB-15

connector, notamini-DIN 6 connector.

B:Theparallelportconnectorisusuallycolor-codedpinkbutittakesaDB-25 connector,

notamini-DIN 6 connector.

C:Thegreenmini-DIN 6 pinisusedforthePS/2 mouse.

QUESTIONNO: 3

Whichofthefollowingconnectorsareusedforserialports? (Selectallthatapply.)

A. AfemaleDB-9

B. AmaleDB-25

C. AfemaleDB-15D. AmaleDB-9

E. AfemaleDB-25

Answer: B, D

Explanation: BoththeDB-25 andDB-9 MALEconnectorsareusedforserialports.

Incorrectanswers:

A:AFemaleDB-9 connectorisusedforEGA/CGAvideoports.

C:AFemaleDB-15 connectorisusedforVGA/SVGAvideoadapters.E:AfemaleDB-25 connectorisusedforparallelports.

Reference:


Alameda, CA, 2001, pp. 17and18.

QUESTIONNO: 4

AfemaleDB-25 connectoriscommonlyusedforwhichofthefollowingapplications ?

A. Aparallelcable.

B. ASCSIconnector.

C. Aparallelport.

D. AnEGA/CGAvideoport.


8/7/2019 CompTIA A+ 220-601 Q&A v4

28/167


- 28 -

E. AVGA/SVGAvideoadapter.

Answer: C

Explanation: TheDB-25 connectorismostcommonlyusedonaparallelport.

Incorrectanswers:

A:AparallelcablemakesuseofaCentronics 36 connector

B:ASCSIconnectormakesuseofaCentronics 50 connector.

D:AnEGA/CGAvideoportmakesuseofaDB-9 connector.

E:AVGA/SVGAvideoadaptermakesuseofaDB-15 connector.

Reference:


Alameda, CA, 2001, pp. 17and18.

QUESTIONNO: 5

ThenewTestKing.comtraineetechnicianwantstoknowwhichofthefollowing

couldbeusedforconnectingamousetothecomputer. Howwillyoureply? (Select

THREE.)

A. 6-pinMINI-DINconnectorplug.

B. DIN-5 connectorplug.C. DB-9-to-25-pinadapter.

D. DIN-9 connectorplug.

Answer: A, C, D

Explanation: A 6-pinMINI-DINconnectorplugismorecommonlyknownasaPS/2

connector. PS/2 mouseinterfaceisatypeofmouseinterfacethatusesaround,

DIN-6 connectorthatgetsitsnamefromthefirstcomputeritwasintroducedon, the

IBMPS/2.

Allcomputerscamewithatleastoneserialportthatthemousecouldusewithitsfemale

DB-9 connector. Iftheserialportwasofthe 25-pinvariety, theusercouldplugthe

mouse'sDB-9 connectorintotheadapterthatwasusuallyincludedwiththemouseto

allowittowork.

ADIN-9 connectorplugisusedtoconnecttoabusmouseport.


8/7/2019 CompTIA A+ 220-601 Q&A v4

29/167


- 29 -

Incorrectanswers:

B:ADIN-5 connectorplugisusedforolderkeyboards.

Reference:


Alameda, CA, 2001, pp. 232, 236, 237, 238, and 856.

QUESTIONNO: 6

ThenewTestKing.comtrainee- technicianwantstoknowwhatistheColor- Code

usedforthemousePortonanewPCthatusesamini- DIN 6 Connector. Howwill

youreply?

A. Pink

B. Blue

C. Green

D. Purple

Answer: C

Explanation: Thegreenmini-DIN 6 pinisusedforthePS/2 mouse.

IncorrectAnswers:A:Themonitorconnectorisusuallycolor-codedbluebutittakesahighdensityDB-15

connector, notamini-DIN 6 connector.

B:Theparallelportconnectorisusuallycolor-codedpinkbutittakesaDB-25 connector,

notamini-DIN 6 connector.

D:Thepurplemini-DIN 6 pinisusedforthePS/2 keyboard.

QUESTIONNO: 7

Whichofthefollowingisaserialportconnector?


8/7/2019 CompTIA A+ 220-601 Q&A v4

30/167


- 30 -

A. A

B. B

C. C

D. D

Answer: A

Explanation: TheserialportisaDB-9 maleconnector.

IncorrectAnswers:

B:TheVGAmonitorusesaDB-15 connectorthatconsistsofthreerowsoffivepinseach

andisusuallycolorcodedblue.



References:


Alameda, CA, 2001, pp. 196-216.

QUESTIONNO: 8

WhichofthefollowingisaRS-232 connector?


8/7/2019 CompTIA A+ 220-601 Q&A v4

31/167


- 31 -

A. A

B. B

C. C

D. D

Answer: A

Explanation: RS-232 istheserialport, whichisaDB-9 maleconnector.

IncorrectAnswers:





References:


Alameda, CA, 2001, pp. 196-216.

QUESTIONNO: 9

Whichofthefollowingisaparallelportconnector?


8/7/2019 CompTIA A+ 220-601 Q&A v4

32/167


- 32 -

A. A

B. B

C. C

D. D

Answer: D

Explanation: TheparallelportisaDB-25 femaleconnectorandisusuallycolor

codedpink.

IncorrectAnswers:





References:


Alameda, CA, 2001, pp. 196-216.

QUESTIONNO: 10

Whichofthefollowingisusedtoconnectagamecontroller, suchasajoystick?


8/7/2019 CompTIA A+ 220-601 Q&A v4

33/167


- 33 -

A. A

B. B

C. C

D. D

Answer: C

Explanation: ThegamescontrollerisaDB-15 femaleconnectorwithtworowsof

pins.

IncorrectAnswers:





References:


Alameda, CA, 2001, pp. 196-216.

QUESTIONNO: 11

Exhibit:


8/7/2019 CompTIA A+ 220-601 Q&A v4

34/167


- 34 -

Refertotheexhibit.

TowhichofthefollowingwouldyouattachanATkeyboard?

A. A

B. B

C. C

D. D

E. E

Answer: E

Explanation: TheATkeyboardisattachedtoa 180DIN 5 connectoronthe

motherboard.

IncorrectAnswers:

A:


8/7/2019 CompTIA A+ 220-601 Q&A v4

35/167


- 35 -

TheS-Videoconnectorisusuallylocatedtothegraphicscardandisamini-DIN 4

connector.






References:


Alameda, CA, 2001, pp. 92, 196-216.

QUESTIONNO: 12TowhichofthefollowingwouldyouattachaPS/2 keyboard?


8/7/2019 CompTIA A+ 220-601 Q&A v4

36/167


- 36 -

A. A

B. B

C. C

D. D

E. E

Answer: B

Explanation: ThePS/2 portonthemotherboardisamini- DIN 6 connector. The

PS/2 porttowhichakeyboardisconnectedisusuallycolorcodedpurple.

IncorrectAnswers:

A:TheS-Videoconnectorisusuallylocatedtothegraphicscardandisamini-DIN 4

connector.

C:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhichamouseisconnectedisusuallycolorcodedgreen.



References:


Alameda, CA, 2001, pp. 92, 196-216.

QUESTIONNO: 13

Whichofthefollowingarekeyboardconnectors? (Selectallthatapply.)


8/7/2019 CompTIA A+ 220-601 Q&A v4

37/167


- 37 -

A. A

B. B

C. C

D. D

E. E

Answer: B, E

Thekeyboardcanbeattachedtoa 180DIN 5 connectororamini-DIN 6 connectoron

themotherboard. Themini-DIN 6 connectortowhichakeyboardisconnectedisusually

colorcodedpurple.

IncorrectAnswers:


connector.




8/7/2019 CompTIA A+ 220-601 Q&A v4

38/167


- 38 -


References:


Alameda, CA, 2001, pp. 92, 196-216.

QUESTIONNO: 14

TowhichofthefollowingwouldyouattachaPS/2 mouse?

A. A

B. B

C. C

D. D

E. E


8/7/2019 CompTIA A+ 220-601 Q&A v4

39/167


- 39 -

Answer: C

ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhicha

mouseisconnectedisusuallycolorcodedgreen.

IncorrectAnswers:


connector.





References:DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,

Alameda, CA, 2001, pp. 92, 196-216.

QUESTIONNO: 15

WhichofthefollowingaserialportonanAppleMacintoshcomputer?


8/7/2019 CompTIA A+ 220-601 Q&A v4

40/167


- 40 -

A. A

B. B

C. C

D. D

Answer: C

Explanation: TheserialportonanAppleMacintoshcomputerisamini- DIN 8

connector.

IncorrectAnswers:


connector.


akeyboardisconnectedisusuallycolorcodedpurple.D:TheserialportonanIBMPCcomputerisaDB-9 maleconnector.

References:


Alameda, CA, 2001, pp. 92, 196-216.

QUESTIONNO: 16TowhichofthefollowingcouldyouattachamouseonanIBMPC? (Selectallthat

apply.)


8/7/2019 CompTIA A+ 220-601 Q&A v4

41/167


- 41 -

A. A

B. B

C. C

D. D

Answer: B, DExplanation: ThemousecanbeattachedtoaDB-9 connectororamini-DIN 6

connectoronthemotherboard. Themini- DIN 6 connectortowhichamouseis

connectedisusuallycolorcodedgreen.

IncorrectAnswers:

A:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich


C:TheserialportonanAppleMacintoshcomputerisamini-DIN 8 connector.

References:DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), Sybex,

Alameda, CA, 2001, pp. 92, 196-216.

J: Identifythenames, purposesandcharacteristicsofcoolingsystems (1 Question)


8/7/2019 CompTIA A+ 220-601 Q&A v4

42/167


- 42 -

QUESTIONNO: 1

WheninstallinganewCPU, whatisapplieddirectlytotheCPU?

A. Coolingliquid.

B. Thermalcompound.

C. Aheatsink.

D. Afan.

Answer: B

Part 2: Install, configure, optimizeandupgradepersonalcomputercomponents

A: Add, removeandconfigureinternalandexternalstoragedevices (5 Questions)

QUESTIONNO: 1

WhileinstallinganIDEdevice, youfindthatthecabletoconnecttheIDEdeviceis

notkeyed. Whichofthefollowingshouldyoudo? (Selectallthatapply.)

A. Locatetheredstripeonthecable, andconnecttothedevicewiththeredstripelining

uptopin #1.

B. Attachcableanywaythatfits.

C. Ifthereisalsonoredstripe, Locatethebluestripeonthecable, andconnecttothedevicewiththebluestripelininguptopin #1.

D. Purchaseanewcable.

Answer: A, C

Explanation: Whenconnectingthedrivestothecontroller, youneedtomakesure

thattheredstripeisorientedsothewireitrepresentsisconnectedtopin #1 onthe

driveandpin #1 onthecontroller.

Incaseswherethereisnoredstripethenyouwouldneedtolocatethebluestripeand

followthesameprocedure.

IncorrectAnswers:

B:Attachingthecableanywaythatfitswillnotnecessarilyensurethatthecomputerwill

readtheIDEdevicesinceitmightthennotcommunicatewiththecontroller.

D:Purchasinganewcableisunnecessarywhenallthatisrequiredistomakesurethat

theredstripeonthecablecorrespondstopin#1.


8/7/2019 CompTIA A+ 220-601 Q&A v4

43/167


- 43 -

Reference:


Alameda, CA, 2001, p. 171.

QUESTIONNO: 2

WhichofthefollowingisataskthatyouhavetoperformwheninstallingSCSI

devices?

A. Setthejumpersformaster/slave.

B. Performalow-levelformattheSCSIdrive

C. AssigneachSCSIdeviceauniqueIDnumber.

D. SetthedrivetypeintheCMOSsetup.

Answer: C

Explanation: ToproperlyconfigureSCSIdevices, theendsofthechain(s) mustbe

properlyterminatedandeachdevicemusthaveauniqueID. ThusonceyourSCSI

devicesarecorrectlyconnected, youneedtoassigneachdeviceauniqueSCSIID

number.

IncorrectAnswers:

A:Thisisdonewhenharddrivesareinstalled. TheymightalsobeSCSIdevices, butthequestionpertinentlyasksforSCSIdevicesandnotonlypertainingtoharddrives.

B:Formattingisdoneafterinstallation.

D:ThisisnotdonewheninstallingSCSIdevices.

Reference:


Alameda, CA, 2001, p. 183.

QUESTIONNO: 3

WhichofthefollowinggivesthepropersequenceforinstallingmasterandslaveIDE

drives?

A. Mountthedriveinthecarrier, connectthecabletothedrive, installthedriveinthe

computer, andconfigurethedrive


8/7/2019 CompTIA A+ 220-601 Q&A v4

44/167


- 44 -

B. Mountthedrivesinthecarrier, connectthe 40-pincabletothedrives, setthedriveat

theendofthecabletomaster, setthedriveinthemiddleofthecabletoslave, installthe

drivesinthecomputer, andconfigurethedrives.

C. Mountthedriveinthecarrier, connectthemasterdriveafterthetwistinthecable,

connecttheslavedrivebeforethetwistinthecable, installthedrivesinthecomputer, and

configurethedrives.

D. Noneoftheabove.

Answer: B

Explanation: ThebasicstepsforinstallingIDEDrivesare: Mountthedriveinthe

carrier, connectthecabletothedrives, setthedriveattheendofthecabletomaster,

setthedriveinthemiddleofthecabletoslave, installthedrivesinthecomputer,

andconfigurethedrives.

IncorrectAnswers:

A:Thesequenceisplausibleexceptthatitdoesnotmakeprovisionfortheinstallationof

masterandslavedrives.

C:Thesequenceisnotcorrectsinceyouneedtofirstmountthedrivesinthecarrier, then

connectthecabletothedrivesandnotassuggestedbythisoption.

D:Thisisirrelevant. Yougottohaveabasicsequencetoinstalldrives.

Reference:


Alameda, CA, 2001, pp. 173 & 174.

QUESTIONNO: 4

Whichofthefollowingdetermines themasterorslaveinasystemthatsupportstwo

IDEdevices?

A. Atwistinthecable.

B. Whichdevicewasinstalledfirst.

C. Thejumpersettings.

D. TheBIOS.

Answer: C

Explanation: Youimplementthemaster/slavesettingbyjumperingasetofpins.


8/7/2019 CompTIA A+ 220-601 Q&A v4

45/167


- 45 -

IncorrectAnswers:

A:DeterminesthedriveletterforFloppydrives.

B:Whenyouinstallaseconddrive, youhavetoconfigureitsothatthecontrolleronone

driveisactiveandtheotherdrivesusethecontrolleronthisdrivefortheirinstructions.

D:theBIOScomeintoplayonlyafterconfiguringthedevicesasmaster/slave.

Reference:


Alameda, CA, 2001, pp. 170, 174, 175, and 176.

QUESTIONNO: 5

AsecondharddiskdrivewhichwasrecentlyinstalledonaTestKing.comcomputer

isnotbeingrecognizedbythesystem. Allthecablesandjumpersettings areinorder. Whatcanthetechniciandotolocatethecauseofthisproblem?

A. Verifythattheharddiskdrivehasbeenformatted.

B. UpdateorrepairtheMBR.

C. Verifythattheharddiskdrivehasanactivepartition.

D. VerifythattheBIOShasbeenconfiguredtodetectasecondharddiskdrive.

Answer: D

B: Installdisplaydevices (2 Question)

QUESTIONNO: 1

Youwanttosetupdualmonitors onaTestKing.comlaptop. Youright- clickon

WindowsDesktop, selectDisplayPropertiesandselecttheSettingstab. Whatshould

youdonext?

A. SelectDetectmonitors.

B. SelecttheSecondDisplayandcheckExtendtheDesktop.

C. SettheResolutionsandColorDepths.

D. SelectDualView.

Answer: B


8/7/2019 CompTIA A+ 220-601 Q&A v4

46/167


- 46 -

QUESTIONNO: 2

ATGestKing.comtechnicianupgradesthevideodriveronaWindowsXPcomputer.

Nowthecomputerwillnotbootupproperly. WhatshouldthetechniciandoFIRST?

A. ReverttotheLastKnownGoodConfiguration.

B. RuntheRecoveryConsole.

C. StartthecomputerinSafeModeandRollBackthedriver.

D. Re-installtheoperatingsystem.

Answer: C

C: Add, removeandconfigurebasicinputandmultimediadevices (1 Question)

QUESTIONNO: 1

ATestKing.comtechnicianhastoinstallanewmultimediadevice. Fromthe

followingwhichshouldheconsider? (SelectTWO.)

A. Themanufacturerofthedevice.

B. Thephysicaldimensionsofthedevice.C. Whethertheoperatingsystemsupportsthedevice.

D. Thelengthofthewarranty.

Answer: B, C

Part 3: Identifytools, diagnosticproceduresandtroubleshootingtechniquesforpersonalcomputer

components

A: Recognizethebasicaspectsoftroubleshootingtheory (2 Questions)

QUESTIONNO: 1

YouaretheTestKing.comtechnicianchargedwithperformingahardwareupgrade

onaPC. Whatwillyoudobeforeperformingtheprocedure?


8/7/2019 CompTIA A+ 220-601 Q&A v4

47/167


- 47 -

A. Backupallthedata.

B. DeterminetheamountofRAMavailable.

C. Scantheharddiskforerrors.

D. DownloadtheLatestBIOSanddriversfortheexistingcomponents.

Answer: A

Explanation: Youshouldalwaysbackupdatatoensurethatnouserdatawouldbe

lost.

IncorrectAnswers:

B:TheavailableRAMshouldnotaffecttheupgrade.

C, D:Diskerrors, theBIOSanddriversfortheexistingcomponentswouldnotaffectthe

upgrade.

References:


Alameda, CA, 2001, pp. 177-184.

QUESTIONNO: 2

Inthetroubleshootingandrepairprocessselectoneoftheoptions belowthatwould

bethebestwaytoreduceredundanteffort.

A. Documentactivitiesandoutcomesofrepairsteps.

B. Verifytheproblemandthesolution.

C. Identifytheoutcomes.

D. Testrepairsteps.

Answer: A

B: Identifyandapplybasicdiagnosticproceduresandtroubleshootingtechniques (4

Questions)

QUESTIONNO: 1

WhichofthefollowingquestionswouldyouaskTestKing.comclientswhen

troubleshootingtheirsystems? (Selectallthatapply.)


8/7/2019 CompTIA A+ 220-601 Q&A v4

48/167


- 48 -

A. Canyoushowmetheproblem?

B. Howmuchdidyourcomputercost?

C. Hasanynewsoftwarebeeninstalledrecently?

D. Wheredidyoubuyyourcomputer?

E. Haveanyotherchangesbeenmadetothecomputerrecently?

Answer: A, C, E

Explanation: Ask theusertoshowyouexactlywhereandwhentheyexperiencethe

problem.

Newsoftwarecanmeanincompatibilityproblemswithexistingproblems. Thisis

especiallytrueforWindowsprograms. AnewWindowsprogramcanoverwritea

requiredDLLfilewithanewerversionofthesamename, whichanolderprogrammaynotfinduseful.

Ifchangesweremadetothecomputer, askiftheycanrememberapproximatelywhenthe

changewasmade. Thenaskthemapproximatelywhentheproblemstarted. Ifthetwo

datesseemrelated, there'sagoodchancethattheproblemisrelatedtothechange.

IncorrectAnswers:

B:Thepriceofthecomputerisirrelevant.

D:Theplaceofpurchaseisirrelevant.

Reference:

DavidGrothandDanNewland, A+ CompleteStudyGuide (SecondEdition), Sybex,


QUESTIONNO: 2

Whichofthefollowingtroubleshootingstepsusuallytakesplaceafteryouhave

talkedtotheuserexperiencingtheproblem?

A. Gatheringinformationontheissue.

B. Talkingtotheuserexperiencingtheproblem.

C. Isolatingpossiblecausesoftheissue.

D. Eliminatingpossibilities.

E. Documentyourfindingsandsolutions.


8/7/2019 CompTIA A+ 220-601 Q&A v4

49/167


- 49 -

Answer: A

Explanation: Gatheringinformationontheissueisusuallythesecondstepin

troubleshootingofanissue. Thisstepinvolvesascertainingwhetherhardwareor

softwarebeingaddedcausedtheissue, whethertheissuecanbereproduced,

whethertheuserperformedanactionthatresultedintheissue, andsoforth.

IncorrectAnswers

B:Thefirststepintroubleshootinganissueistotalktotheuserexperiencingthe

problem. Contactwithausermeansthatyouneedtohavesomedegreeofcustomer

relationsskillstocarryoutsuccessfuldiagnosisofanissue. Here, youneedtheuserto

showyouwhatthecurrentproblemis.

C, D:Isolatepossiblecausesoftheissueandeliminatepossibilitiesusuallyfollowafter

youhavegatheredinformationontheproblem. Thisiswhereyourknowledgeonthe

differentsystemandconfigurationareasisimportant, aswellasknowingthevarioustoolsusedtotroubleshootanddebugissuespertainingtotheseareas.

E:Onceaproblembeingdiscussedwithauserseemstosurpassafewcrucial

components, youshoulddocumentyourfindingsandsolutions. Thiswouldenableyou

toquicklyreferenceyoursolutionwhentheissuenextappears.

References:

DavidGrothandDanNewland, A+ StudyGuide, 2ndEdition, Alameda, Sybex, 2004, p.

775 - 776.

QUESTIONNO: 3

Whichofthefollowingtroubleshootingstepsrequiresyoutohaveknowledgeonthe

differentsystemandconfigurationareas, andtheutilities neededtotroubleshoot

theseareas?

A. Gatheringinformationontheissue.

B. Talkingtotheuserexperiencingtheproblem.

C. Isolatingpossiblecausesoftheissue, andeliminatingpossibilities.

D. Documentyourfindingsandsolutions.

Answer: C

Explanation:


8/7/2019 CompTIA A+ 220-601 Q&A v4

50/167


- 50 -

Isolatingpossiblecausesoftheissueandeliminatingpossibilities usuallyfollow

afteryouhavegatheredinformationontheproblem. Thisiswhereyourknowledge

onthedifferentsystemandconfigurationareasisimportant, aswellasknowingthe

varioustoolsandutilities usedtotroubleshootanddebugissues pertainingtothese

areas.

IncorrectAnswers

A:Gatheringinformationontheissueisusuallythesecondstepintroubleshootingan

issue. Thisstepinvolvesascertainingwhethernewhardwareorsoftwareaddedcausedan

issue, whethertheissuecanbereproduced, whethertheuserperformedanactionthat

resultedintheissue, andsoforth.

B:Thefirststepintroubleshootinganissueistalkingtotheuserexperiencingthe

problem. Contactwithausermeansthatyouneedtohavesomedegreeofcustomer

relationsskillstocarryoutsuccessfuldiagnosisofanissue. Here, youneedtheuserto

showyouwhatthecurrentproblemis.D:Onceaproblembeingdiscussedwithauserseemstosurpassafewcrucial

components, youshoulddocumentyourfindingsandsolutions. Thiswouldenableyou

toquicklyreferencetheissuethenexttimeitappears.

References:

DavidGrothandDanNewland, A+ StudyGuide, 2ndEdition, Alameda, Sybex, 2004, p.

775 - 776.

QUESTIONNO: 4

Whichofthefollowingtwoquestionsyouwouldaskacustomerfirstwhenhe

reportsablankmonitor? (SelectTWO.)

A. Isthemonitorswitchedon?

B. Didyoucheckthecolorsettings?

C. Haveyoucheckedwhetherthecontrastorbrightnessisturneddown?

D. Whattypeofcomputerdoyouhave?

Answer: A, C

Explanation: Anynumberofthingscancauseablankscreen. Thefirsttwoarethe

mostcommon: eitherthepowerisofforthecontrastorbrightness isturneddown.

Incorrectanswers:

B:


8/7/2019 CompTIA A+ 220-601 Q&A v4

51/167


- 51 -

Ablankmonitorwillnotregisteranycolortoenablethecustomertocheckcolorsettings.

D:Thetypeofcomputerisirrelevantinthetroubleshootingofablankmonitor.

Reference:



C: Recognizeandisolateissueswithdisplay, power, basicinputdevices, storage,

memory, thermal, POSTerrors (5 Questions)

QUESTIONNO: 1

WhichofthefollowingcouldhavecausedyourtwonewIDEdevicesthatisinstalled

onthesecondIDEcontroller, nottofunction? (Selectallthatapply.)

A. Bothdevicesarejumperedasmaster.

B. Theribboncabledoesnothaveatwistinit.

C. Bothdevicesarejumperedasslave.

D. Theredstripedcableisconnectedtopin # 1.

Answer: A, C

Explanation: Ifyouhavetwodrivesonabusandbotharesettomaster, neither

drivewillworkbecausetheywillbefightingeachotherforcontrolofthedisks. Ifyouhavetwodrivesonabusandbotharesettoslave, neitherdrivewillwork

becausethediskswon'tknowwheretogettheirinstructionsfrom.

IncorrectAnswers:

B:Thetwistinthecablewillnotresultinnon-functionality.

D:Thissymptomwillnothavenon-functionalityasaconsequence.

Reference:


Alameda, CA, 2001, p. 176.

QUESTIONNO: 2

Whatisthebestthingtodoifyourpowersupplyisnotfunctioning?


8/7/2019 CompTIA A+ 220-601 Q&A v4

52/167


- 52 -

A. Sendittoanelectricaltechnician.

B. Trytofixityourself

C. Replacethepowersupply.

D. Replacethecomputer.

Answer: C

Explanation: Itisextremelydangeroustoopenthecaseofapowersupply. Besides,

powersuppliesareinexpensive, soitwouldprobablycostlesstoreplacethemthan

totrytofixthem, anditwouldbemuchsafer.

IncorrectAnswers:

A:Itwouldbemoreexpensiveforyou.

B:Althoughitispossibletoworkonapowersupply, itisnotrecommended. Power

suppliescontainseveralcapacitorsthatcanholdlethalchargeslongaftertheyhavebeenunplugged.

D:Youshouldreplacethepowersupply.

Reference:



QUESTIONNO: 3OneoftheTestKing.comsystemshasablankmonitorandthefanonthepower

supplyisnotworking. Whatisthecauseofthisproblem?

A. TheBIOSonthemotherboardneedstobeupgraded.

B. Themonitorismalfunctioning.

C. Thecomputerisunplugged.

D. Thepowersupplyisbad.

Answer: C

Explanation: Thefirstthingtocheckistheplugbecausenothingisgoingonwith

thesystem. Youcanonlyascertainifsomethingisfaultywiththesystemonceitis

pluggedinandswitchedon.

IncorrectAnswers:

A:


8/7/2019 CompTIA A+ 220-601 Q&A v4

53/167


- 53 -

Youfirstneedtoswitchthesystemontosewhetheritisindeedthemotherboardthat

needsupgrading.

B:Sincethefanonthepowersupplyisnotworking, youcanknowforsurethatthe

systemisnotpluggedin.

D:Itisnotacaseofthepowersupplythatisbad, thereisabsolutelynopowersincethe

fandoesnotevenwork.

Reference:



QUESTIONNO: 4

OneoftheTestKing.comsystemsinyourofficeworkedfinethedaybefore, nowyouhaveaproblemthatthereisoneshortbeepandnothingonthescreen. Whatcould

betheproblem?

A. Checkanyloosewires.

B. Replacethemonitor.

C. Thereisavideoadapterfailure

D. Noneoftheabove

Answer: CExplanation: Avideocardfailureisindicatedbyoneshortbeepandnodisplayon

thescreen.

IncorrectAnswers:

A:Loosewiringisnotindicatedbyoneshortbeepandnothingonthescreen.

B:Afaultymonitorisnotindicatedbyoneshortbeepandnothingonthescreen. Itisthe

videocardthatfailed.

D:Asingleshortbeepatstartupindicatesavideoadapterfailure.

Reference:



QUESTIONNO: 5


8/7/2019 CompTIA A+ 220-601 Q&A v4

54/167


- 54 -

WhichofthefollowingistheFIRSTthingyoushouldcheckwhenanewIDEhard

driveisnotrecognized?

A. TheBIOS.

B. Thecabling.

C. Thejumpersettings.

D. Thedrive.

Answer: C

Explanation: Jumpersettingsarethefirstthingtocheckwhenanewdriveisn't

beingrecognized. Makesureyou'veopenedupaccesstothenewdrivebychanging

thefirstdrive'sjumperswitches.

IncorrectAnswers:A:TheBIOSsettingscheckisnotthefirstplacetocheckintheeventofanewdrivenot

beingrecognized.

B:Whenexperiencingthiskingofproblem, checkingthecablingisnormallythesecond

areatocheckaftercheckingthejumpersettings.

D:Thisisanewdrivethatischecksoitwillnotmakesensetocheckthedrivefirst, but

rathercheckthejumpersettingsfirst.

Reference:



D: Applybasictroubleshootingtechniquestocheckforproblems (4 Questions)

QUESTIONNO: 1

WhichofthefollowingcouldcauseaTestKing.comcomputertoautomatically

reboot?

A. AnoverheatingCPU.

B. Afivesecondpowerfailure.

C. InsufficientMemory.

D. Anewsetofsoftwareinstalled.

Answer: A


8/7/2019 CompTIA A+ 220-601 Q&A v4

55/167


- 55 -

QUESTIONNO: 2

Afterinstallinganewnetworkinterfacecard (NIC) onaTestKing.comWindowsXP

computersystem, thecomputersystemrebootscontinuously. Tocorrectthis

problem, whatshouldTestKing.comdofirst?

A. Reinstalltheoperatingsystem.

B. Reinstalldevicedriversforthenetworkinterfacecard (NIC).

C. UsetheLastKnownGoodConfiguration.

D. Removethenetworkinterfacecard (NIC).

Answer: C

QUESTIONNO: 3

AnewTestKing.comcomputerhasbeensetupandafterbooting, theUSBports

don'tseemtobeworkingwithanyoftheUSBdevices. Selectfromthefollowing

whatthetechnicianshoulddofirst.

A. ConnecttheUSBdevicestoadifferentcomputertotestthedevices.

B. ReplacetheUSBcables.C. VerifythatUSBfunctionalityisenabledinthesystemBIOS.

D. VerifythatthecablesforUSBarecorrectlyconnectedtothemotherboard.

Answer: C

QUESTIONNO: 4

YouarethenetworkadministratoratTestKing.com. TestKing.comhasseveral

workstationsthathavewireless 802.11gnetworkadapters. Everydayataround

lunchtimewirelessuserscomplainoflackofconnectivity. Whatcanyoudotothis

problem?

A. ReplacetheWAPwithan 802.11bWAP.

B. ReducetheRadioFrequencyInterferencearoundtheWAP.


8/7/2019 CompTIA A+ 220-601 Q&A v4

56/167


- 56 -

C. ConfigurethewirelessworkstationsandtheWAPtooperateinad-hocmode.

D. ConnecttheWAPdirectlytothenetwork.

Answer: B

Explanation: 802.11gusesthe 2.4 GHzrangewhichisalsousedbyappliancessuch

asmicrowaves . Theconnectivityproblemoccursataroundlunchtime, whichseems

toindicatethattheincreaseduseofmicrowaves ataroundthistimeiscausingRFI

(RadioFrequencyInterference) . WeshouldthusattempttoeliminatethisRFI.

IncorrectAnswers:

A: 802.11ausesthe 5.0 GHzrangeandwillnotbeaffectedbyotherdevicesthatusethe

2.4 MHzrange. However, wewouldneedtochangethewirelessadaptersonthe

workstationsto 802.11aaswell.

C:Inad-hocmode, twowirelessdevicescancommunicatedirectly, withouttheneedforaWAP. However, thesedeviceswouldnothaveaccesstothewirednetwork.

D:Bydesign, theWAPisdirectlyconnectedtothenetworkbutthiswillnotovercome

theRFI (RadioFrequencyInterference) thatisaffectingthewirelesssignal.

References:

DavidGrothandTobySkandier, Network+ StudyGuide (4thEdition), Sybex, Alameda

CA, 2005, pp. 251, 252, 255.

E: Recognizethenames, purposes, characteristicsandappropriateapplicationoftools (0

Questions)

Part 4: Performpreventivemaintenanceonpersonalcomputercomponents

A: Identifyandapplybasicaspectsofpreventivemaintenancetheory (3 Questions)

QUESTIONNO: 1

Whichofthefollowingshouldbeincludedwhenperformingpreventivemaintenance

ofhardware? (SelectTWO.)

A. Checkingenvironmentalconditions.

B. Ensuringhardwarecompatibility.

C. Replacingcables.

D. Checkingforvisualdefects.


8/7/2019 CompTIA A+ 220-601 Q&A v4

57/167


- 57 -

Answer: A, D

QUESTIONNO: 2

Whencleaningamonitoritisrecommendedthatyouapplycleaningsolutionto

______

A. Asoftbrush.

B. Alint-freecloth.

C. Adampsponge.

D. Thedisplayscreen.

Answer: B

QUESTIONNO: 3

YouaretheTestKing.comtechnicianrequiredtodotroubleshootinginan

environmentthatpromotesstaticelectricity. Whichtwoofthefollowingcouldyoudo

inadditiontowearinganantistaticwriststrap?

A. YoushoulduseanESDmatinconjunctionwithanESDstrap.B. Touchthegroundoftheworkshop.

C. Touchthemetalcaseofthepowersupplythatispluggedintoaproperlygrounded

outlet.

D. Noneoftheabove.

Answer: A, C

Explanation: TheESDmatwilldrainexcesschargeawayfromanyitemthatcomes

intocontactwithit. IfanESDstrapormatisnotavailable, itispossibletodischarge

excessstaticvoltagebytouchingthemetalcaseofthepowersupply. However, the

powersupplymustbepluggedintoaproperlygroundedoutletforthistoworkas

intended.

Incorrectanswers:

B:Touchingthegroundoftheworkshopwillnotnecessarilypreventthehazards

associatedwithstaticelectricity.


8/7/2019 CompTIA A+ 220-601 Q&A v4

58/167


- 58 -

D:AnESDmatinconjunctionwithanESDstrapcanbeusedtodischargestatic

electricity, oryoucouldtouchthemetalcaseofthepowersupplythatispluggedintoa

properlygroundedoutlet.

Reference:


Alameda, CA, 2001, pp. 36 - 38.

B: Identifyandapplycommonpreventivemaintenancetechniquesfordevicessuchas

inputdevicesandbatteries (1 Question)

QUESTIONNO: 1

YouarethetechnicianoncallatTestKing.com. Aclientcomplainsthathertimeand

dateonherdesktopcomputerisconstantlywrong, eventhoughsheresetsit. Whichofthefollowingshouldrepairtheproblem?

A. Anewsystemboard.

B. Aharddisk.

C. Aninstallationdisktore-installheroperatingsystem.

D. AnewCMOSbattery.

Answer: D

Explanation: Thesesymptomsindicatethatthesystem'sCMOSislosingthetime,date, andharddisksettings. TheCMOSisabletokeepthisinformationwhenthe

systemisshutoffbecausethereisasmallbatterypoweringthismemory. Becauseit

isabattery, itwilleventuallylosepowerandgodead.

Incorrectanswers:

A:Thesymptomsexhibitedarenotcharacteristicofafaultysystemboard.

B:Afaultyharddiskinneedofreplacementdoesnotshowthesymptomsdescribedin

thequestion.

C:Itisnottheoperatingsystemthatisresponsibleforthesymptomsthattheclientis

experiencing.

Reference:




8/7/2019 CompTIA A+ 220-601 Q&A v4

59/167


- 59 -

Topic 2, LaptopsandPortableDevices (28 Questions)

Part 1: Identifythefundamentalprinciplesofusinglaptopsandportabledevices

A: Identifynames, purposesandcharacteristicsoflaptop-specificcomponents (9

Questions)

QUESTIONNO: 1

Whichofthefollowingmemorymoduleformfactorsarecommonlyusedforlaptops?

A. DualInlineMemoryModules (DIMMs)

B. SmallOutlineDIMMs (SODIMMs)

C. SingleInlineMemoryModules (SIMMs)

D. RambusInlineMemoryModules (RIMMs)

Answer: B

Explanation: LaptopmemorycomesinsmallerformfactorsknownasSmallOutline

DIMMs (SODIMMs) .

Incorrectanswers:

A, C:ThesearememorychipsusedonnormalPCsdependingoniftherearechipson

onesideofthecircuitboardoronbothsides, respectively.

D:ThisisatypeofmemorymodulethatusesRambusmemoryandisnotusedinlaptop

computers.

Reference:



QUESTIONNO: 2

ATestKing.comcustomerwantstoupgradetheRAMonherlaptop. Whichmemory

moduleswouldthecustomeruse?


8/7/2019 CompTIA A+ 220-601 Q&A v4

60/167


- 60 -

A. SIMMs

B. DIMMs

C. RIMMs.

D. SODIMMs.

Answer: D

Explanation: SODIMMsaresmalloutlineDIMMsandareusedonLaptops.

IncorrectAnswers:

A, B, C:SIMMs, DIMMsandRIMMSareallusedonPCs, notonlaptops.

References:

DavidGrothandDanNewland, A+ CompleteStudyGuide (2ndEdition), SybexInc,Alameda, CA, 2001, pp. 120-122.

QUESTIONNO: 3

BelowaredifferenttypesofPCCardslots. Selectonewhichyouthinkwouldbeable

toaccommodatealltheotherphysicalPCCardtypes.

A. TypeI

B. TypeIIC. TypeIII

D. Alloftheabove.

Answer: C

QUESTIONNO: 4

Towhichofthefollowingwouldyouattachaserialmouseonalaptop?


8/7/2019 CompTIA A+ 220-601 Q&A v4

61/167


- 61 -

A. A

B. B

C. C

D. D

Answer: DExplanation: Theserialmouseisattachedtoaserialportonalaptop. Thiswouldbe

aDB-9 maleconnector.

IncorrectAnswers:

A:ThePS/2 portonthemotherboardisamini-DIN 6 connector. ThePS/2 porttowhich




C:TheserialportonanAppleMacintoshcomputerisamini-DIN 8 connector.

References:


Alameda, CA, 2001, pp. 92, 196-216.


8/7/2019 CompTIA A+ 220-601 Q&A v4

62/167


- 62 -

QUESTIONNO: 5

Whatisthebandwidthsupportedbya 200-pinSODIMMmodule?

A. 8-bits

B. 16-bits

C. 32-bits

D. 64-bits

Answer: D

Explanation: The 168- and 184-pinDIMMandthe 144- and 200-pinSODIMMis

64-bitswide.

IncorrectAnswers:

A:A 30-pinSIMMis 8-bitswideandiscommonlyfoundon 386 andearly 486computers.

B:The 184-pinRIMMis 16-bitswide.

C:The 72-pinSIMMandthe 72-pinSODIMMis 32-bitswideandcanbeinstalled

singularlyin 32-bitsystems.

Reference:


Alameda, CA, 2001, pp. 65-67, 120-122.

QUESTIONNO: 6

TestKing.comwantstoconnectmultipleperipheraldevicessuchas, printer,

keyboardandmousetoalaptop. Selectfrombelowthebestwirelesstechnology

TestKing.comshoulduse.

A. 802.11x

B. Bluetooth

C. ADSL

D. IrDA

Answer: B


8/7/2019 CompTIA A+ 220-601 Q&A v4

63/167


- 63 -

QUESTIONNO: 7

ThememoryonaTestKing.comlaptopisupgradedbutthekeyboarddoesnot

function, howeverthetouchpadisworking. Explainthemostlikelycauseofthisby

choosingfromthefollowing.

A. TheRAMisnotseatedproperly.

B. Thekeyboardconnectormustbereplaced.

C. TheRAMtypeisincorrect.

D. Thekeyboardconnectorisnotseatedproperly.

Answer: D

QUESTIONNO: 8

TheMOSTcommonvideoRAMtechnologyonlaptopvideocardswouldbe ______.

Selectthecorrectanswerfromthefollowing.

A. DDRSDRAM

B. SODIMM

C. SIMM

D. DIMM

Answer: A

QUESTIONNO: 9

Thecorrectconnectionmethodforaninternallaptopharddiskdrivewouldbe

whichofthefollowing?

A. SCSI

B. PATA

C. IEEE 1394

D. Firewire

Answer: B


8/7/2019 CompTIA A+ 220-601 Q&A v4

64/167


- 64 -

B: Identifyanddistinguishbetweenmobileanddesktopmotherboardsandprocessors

includingthrottling, powermanagementandWi-Fi (3 Questions)

QUESTIONNO: 1

Whatisamaindifferencebetweentheprocessoronalaptopandonadesktop?

A. Powerconsumptionandheatproduction.

B. Mobilityandclockspeed.

C. L2 Cacheandclockspeed.

D. Powerconsumptionandfrontsidebusspeed.

E. L2 Cacheandfrontsidebusspeed.

Answer: A

QUESTIONNO: 2

Whichofthefollowingdifferenttypesofpowersourcescanbeusedtopowera

laptopornotebookcomputer? (Selectallthatapply.)

A. StandardAAbatteries

B. ACpowerC. Dockingstation

D. Batteries

Answer: B, D

Explanation: Mostoftheportablecomputers producedrequireeitherbatteriesor

ACpower.

IncorrectAnswer:

A:Hewlett-PackardproducedapalmtopthatcanusestandardAAbatteries.

C:Thedockingstationisusedtoallowportablecomputerstofunctionasdesktop

computerswhenitisphysicallyattached.

References:


Alameda, CA, 2001, pp. 137


8/7/2019 CompTIA A+ 220-601 Q&A v4

65/167


- 65 -

QUESTIONNO: 3

Whichofthefollowinglaptopornotebookpointingdeviceslookslikean

opto- mechanicalmouseturnedupsidedown?

A. Mouse

B. Trackball

C. TouchScreen

D. DrawingTablet

Answer: B

Explanation: Atrackballisbasicallyanopto- mechanicalmouseturnedupsidedown. Insteadofmovingthemouseonatable, youmovethetrackball. Thedevice

otherwiseremains stationary.

IncorrectAnswers:

A:Yournormalcomputermousedoesnotlooklikeanopto-mechanicalmouseturned

upsidedown.

C:Yourcomputertouchscreendoesnotlooklikeanopto-mechanicalmouseturned

upsidedown.

D:Yourcomputerdrawingtabletdoesnotlooklikeanopto-mechanicalmouseturned

upsidedown.

References:


Alameda, CA, 2001, pp. 239

Part 2: Install, configure, optimizeandupgradelaptopsandportabledevices

A: Configurepowermanagement (2 Question)

QUESTIONNO: 1

WherewouldyouenableHibernationonaWindowsXPlaptop?

A. InScreenSavers.

B. InthesystemBIOS.


8/7/2019 CompTIA A+ 220-601 Q&A v4

66/167


- 66 -

C. InPowerManagement.

D. InPowerSchemes.

Answer: A

QUESTIONNO: 2

Whichofthefollowingtypesofbatterieshastheshortestbatterylife?

A. nickelmetal-hydride (NiMH)

B. nickelcadmium (NiCD)

C. nickel-lithium (Ni-Li)

D. lithium-ion (Li-Ion)

Answer: B

B: Demonstratesaferemovaloflaptop-specifichardwaresuchasperipherals,

hot-swappabledevicesandnon-hot-swappabledevices (1 Question)

QUESTIONNO: 1WhendetachingaremovabledevicefromalaptopcomputerrunningWindowsXP,

whatwouldbeyourfirststeptotake?

A. UsetheSafelyRemoveHardwareicontoejectthedevice.

B. Powerdownthedevicemanually.

C. UsetheAdd/RemovehardwareappletinControlPaneltoremovethedevice.

D. UseDeviceManagertodisablethedevice.

Answer: A

Part 3: Identifytools, basicdiagnosticproceduresandtroubleshootingtechniquesforlaptopsandportable

devices


8/7/2019 CompTIA A+ 220-601 Q&A v4

67/167


- 67 -

A: Useproceduresandtechniquestodiagnosepowerconditions, video, keyboard,

pointerandwirelesscardissues (7 Questions)

QUESTIONNO: 1

YouattachaprintertoafourportunpoweredUSBhubthatisconnectedtoa

notebook. However, youcannotprinttotheprinter. Whatisthecauseofthis

problem?

A. Theprinterdriversarenotinstalledproperly.

B. TheprinterhasnoUSBcable.

C. Theprintercartridgeneedstobepurged.

D. TheportableprinterrequiresmorepowerthanisavailablethroughtheUSBhub.

Answer: D

QUESTIONNO: 2

Acustomerreportsthathislaptopcannolongerprinttotheprinter, afterrelocating

aWirelessIrDA (Infrareddataassociation) printer. Explainbychoosingfromthe

followingwhattheMOSTlikelycauseofthisproblemwouldbe.

A. Theprinterismorethanonemeter (3 feet) fromthelaptop.

B. Theprinterdriverhasnotbeensetup.C. Thelaptopneedstoberebooted.

D. Theprinterneedstobeinstalled.

Answer: A

IrDArangeisabout 1 meter.

QUESTIONNO: 3

YouhaveanotebookwithasingleTypeIIconnection. Youpurchasea

multi- functionPCMCIAcardthatisapproximatelyacentimeterthickandusesa

TypeIIconnectionorgreaterHowever, thePCMCIAcarddoesnotfitintoTypeII

slotonthenotebook. Why?

A. OldPentiumclassnotebooksonlysupportsinglefunctionPCMCIAcards.


8/7/2019 CompTIA A+ 220-601 Q&A v4

68/167


- 68 -

B. Thenotebookmusthaveaparallelport.

C. ThecardrequireseitheradualTypeIIorasingleTypeIIIslot.

D. ThiscardrequiresSlot 1 (SC242).

Answer: C

QUESTIONNO: 4

Whichofthefollowingcardconfigurations wouldMOSTprobablybesupportedon

notebookthathastwostackedPCMCIAslots? (SelectTWO.)

A. twoTypeIIPCMCIAcards

B. oneTypeIIIPCMCIAcardC. oneTypeIIandoneTypeIIIPCMCIAcard

D. twoTypeIPCMCIAcards

Answer: A, B

QUESTIONNO: 5

Whena 1.4 GHzlaptopisoperatingat 800MHz, theMOSTlikelycauseisthat______.

A. processorthrottlingtechnologyisbeingused

B. theincorrectprocessorisinstalled

C. thejumpersettingsareincorrect

D. hyperthreadingtechnologyisbeingused

Answer: A

QUESTIONNO: 6

ATestKing.comusercomplainsthatforeignlettersandnumbersareappearingon

screenwhileheistypingonalaptop. Whatwouldthecauseofthisbe?


8/7/2019 CompTIA A+ 220-601 Q&A v4

69/167


- 69 -

A. NumLockisengaged.

B. CapsLockisengaged.

C. FLockisengaged.

D. ScrollLockisengaged.

Answer: A

QUESTIONNO: 7

WhenaTestKing.comuser'slaptopisswitchedonthecoolingfanismakinga

terriblenoise. Afterfiveminutesthefannoisestops. Whatdoyouthinkisthe

problem?

A. Thefanistypicallylouderwhenpoweringupbutthenshouldnotbeheardatall.

B. Thefanisfaultyandhasblownablockageanditisnotnecessarytodoanythingmore.

C. Thefanisswitchedonandoffautomaticallyasthelaptopwarmsup.

D. Thefanhasstoppedcompletelyandthelaptopshouldbeservicedbeforethereisheat

damage.

Answer: D

Part 4: Performpreventivemaintenanceonlaptopsandportabledevices

A: Identifyandapplycommonpreventivemaintenancetechniquesforlaptopsand

portabledevices (6 Questions)

QUESTIONNO: 1

WhichofthefollowingmethodsmaybeusedtoeasilycleanLCDComputerscreens?

A. Asoftclothwithwindowcleanersprayedonittogentlywipethesurface

B. Aspecialantistaticvacuummustnottouchscreen

C. Compressedairtoavoidtouchingthescreen

D. Asoftclothwithalittlewatersprayedonittogentlywipethesurface

Evaluation notes were adde

comptia a+ 220-601 q&a v4

Documents