CompTIA A+ 220-801 Exam Mapped to ChaptersA+ Guide to Managing and Maintaining Your PC, Eighth Edition fully meets all of CompTIA’s A+ 220-801 and 220-802 Exam Objectives.

DOMAIN 1.0 PC HARDWARE

1.1 Confi gure and apply BIOS settings.

OBJECTIVES CHAPTER PAGE NUMBERS Install fi rmware upgrades – fl ash BIOS Ch 4 Pages 142–162 BIOS component information Ch 4 Pages 142–162

• RAM Ch 4 Pages 142–162• Hard drive Ch 4 Pages 142–162• Optical drive Ch 4 Pages 142–162• CPU Ch 4 Pages 142–162

BIOS confi gurations Ch 4 Pages 142–162• Boot sequence Ch 4 Pages 142–162• Enabling and disabling devices Ch 4 Pages 142–162• Date/time Ch 4 Pages 142–162• Clock speeds Ch 4 Pages 142–162• Virtualization support Ch 4 Pages 142–162

BIOS security (passwords, drive encryption: Ch 4 Pages 142–162TPM, lo-jack)

Use built-in diagnostics Ch 4 Pages 142–162 Monitoring Ch 4 Pages 142–162

• Temperature monitoring Ch 4 Pages 142–162• Fan speeds Ch 4 Pages 142–162• Intrusion detection/notifi cation Ch 4 Pages 142–162• Voltage Ch 4 Pages 142–162• Clock Ch 4 Pages 142–162• Bus speed Ch 4 Pages 142–162

1.2 Differentiate between motherboard components, their purposes, and properties.

OBJECTIVES CHAPTER PAGE NUMBERS Sizes Ch 4 Pages 118–142, 161–167

• ATX Ch 4 Pages 118–142, 161–167• Micro-ATX Ch 4 Pages 118–142, 161–167• ITX Ch 4 Pages 118–142, 161–167

Expansion slots Ch 4 Pages 118–142, 161–167• PCI Ch 4 Pages 118–142, 161–167• PCI-X Ch 4 Pages 118–142, 161–167• PCIe Ch 4 Pages 118–142, 161–167• miniPCI Ch 4 Pages 118–142, 161–167• AGP2x, 4x, 8x Ch 4 Pages 118–142, 161–167

RAM slots Ch 5 Pages 198–220 CPU sockets Ch 4 Pages 118–142, 161–167 Chipsets Ch 4 Pages 118–142, 161–167

• North Bridge Ch 4 Pages 118–142, 161–167• South Bridge Ch 4 Pages 118–142, 161–167• CMOS battery Ch 4 Pages 118–142, 161–167

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xii CompTIA A+ 220-801 Exam Mapped to Chapters

Jumpers Ch 4 Pages 118–142, 161–167 Power connections and types Ch 4 Pages 118–142, 161–167 Fan connectors Ch 4 Pages 118–142, 161–167 Front panel connectors Ch 2 Pages 46–67

• USB Ch 2 Pages 46–67• Audio Ch 2 Pages 46–67• Power button Ch 2 Pages 46–67• Power light Ch 2 Pages 46–67• Drive activity lights Ch 2 Pages 46–67• Reset button Ch 2 Pages 46–67

Bus speeds Ch 4 Pages 118–142, 161–167

1.3 Compare and contrast RAM types and features.

OBJECTIVES CHAPTER PAGE NUMBERS Types Ch 5 Pages 198–220

• DDR Ch 5 Pages 198–220• DDR2 Ch 5 Pages 198–220• DDR3 Ch 5 Pages 198–220• SDRAM Ch 5 Pages 198–220• SODIMM Ch 5 Pages 198–220• RAMBUS Ch 5 Pages 198–220• DIMM Ch 5 Pages 198–220• Parity vs. non-parity Ch 5 Pages 198–220• ECC vs. non-ECC Ch 5 Pages 198–220• RAM confi gurations Ch 5 Pages 198–220

Single channel vs. dual channel vs. triple channel Ch 5 Pages 198–220• Single sided vs. double sided Ch 5 Pages 198–220

RAM compatibility and speed Ch 5 Pages 198–220

1.4 Install and confi gure expansion cards.

OBJECTIVES CHAPTER PAGE NUMBERS Sound cards Ch 8 Pages 352–374 Video cards Ch 8 Pages 352–374 Network cards Ch 16 Pages 778–784 Serial and parallel cards Ch 8 Pages 352–374 USB cards Ch 8 Pages 352–374 Firewire cards Ch 8 Pages 352–374 Storage cards Ch 6 Pages 256–263 Modem cards Ch 16 Pages 778–784 Wireless/cellular cards Ch 16 Pages 778–784 TV tuner cards Ch 8 Pages 352–374 Video capture cards Ch 8 Pages 352–374 Riser cards Ch 4 Page 137

1.5 Install and confi gure storage devices and use appropriate media.

OBJECTIVES CHAPTER PAGE NUMBERS Optical drives Ch 8 Pages 330–385

• CD-ROM Ch 8 Pages 330–385

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• DVD-ROM Ch 8 Pages 330–385• Blu-Ray Ch 8 Pages 330–385

Combo drives and burners Ch 8 Pages 330–385• CD-RW Ch 8 Pages 330–385• DVD-RW Ch 8 Pages 330–385• Dual Layer DVD-RW Ch 8 Pages 330–385• BD-R Ch 8 Pages 330–385• BD-RE Ch 8 Pages 330–385

Connection types Ch 8 Pages 330–385• External Ch 8 Pages 330–385

USB Ch 8 Pages 330–385 Firewire Ch 8 Pages 330–385 eSATA Ch 6 Pages 226–268 Ethernet Ch 8 Pages 330–385

• Internal SATA, IDE and SCSI Ch 6 Pages 226–268 IDE confi guration and setup (Master, Slave, Cable Select) Ch 6 Pages 226–268 SCSI IDs (0 – 15) Ch 6 Pages 226–268

• Hot swappable drives Ch 6 Pages 226–268 Hard drives Ch 6 Pages 226–268

• Magnetic Ch 6 Pages 226–268• 5400 rpm Ch 6 Pages 226–268• 7200 rpm Ch 6 Pages 226–268• 10,000 rpm Ch 6 Pages 226–268• 15,000 rpm Ch 6 Pages 226–268

Solid state/fl ash drives Ch 6 Pages 226–268• Compact fl ash Ch 8 Pages 330–385• SD Ch 8 Pages 330–385• Micro-SD Ch 8 Pages 330–385• Mini-SD Ch 8 Pages 330–385• xD Ch 8 Pages 330–385• SSD Ch 6 Pages 226–268

RAID types Ch 6 Pages 226–268• 0 Ch 6 Pages 226–268• 1 Ch 6 Pages 226–268• 5 Ch 6 Pages 226–268• 10 Ch 6 Pages 226–268

Floppy drive Ch 6 Pages 226–268 Tape drive Ch 6 Pages 226–268 Media capacity Ch 8 Pages 330–385

• CD Ch 8 Pages 330–385• CD-RW Ch 8 Pages 330–385• DVD-RW Ch 8 Pages 330–385• DVD Ch 8 Pages 330–385• Blu-Ray Ch 8 Pages 330–385• Tape Ch 6 Pages 226–268• Floppy Ch 6 Pages 226–268• DL DVD Ch 8 Pages 330–385

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1.6 Differentiate among various CPU types and features and select the appropriate cooling method.

OBJECTIVES CHAPTER PAGE NUMBERS Socket types Ch 4 Pages 120–125

• Intel: LGA, 775, 1155, 1156, 1366 Ch 4 Pages 120–125• AMD: 940, AM2, AM2+, AM3, AM3+, FM1, F Ch 4 Pages 120–125

Characteristics Ch 5 Pages 174–198• Speeds Ch 5 Pages 174–198• Cores Ch 5 Pages 174–198• Cache size/type Ch 5 Pages 174–198• Hyperthreading Ch 5 Pages 174–198• Virtualization support Ch 5 Pages 174–198• Architecture (32-bit vs. 64-bit) Ch 5 Pages 174–198• Integrated GPU Ch 5 Pages 174–198

Cooling Ch 2 Pages 67–73• Heat sink Ch 2 Pages 67–73• Fans Ch 2 Pages 67–73• Thermal paste Ch 2 Pages 67–73• Liquid-based Ch 2 Pages 67–73

1.7 Compare and contrast various connection interfaces and explain their purpose.

OBJECTIVES CHAPTER PAGE NUMBERS Physical connections

• USB 1.1 vs. 2.0 vs. 3.0 speed and distance characteristics Ch 8 Pages 330–385 Connector types: A, B, mini, micro Ch 8 Pages 330–385

• Firewire 400 vs. Firewire 800 speed and distance characteristics Ch 8 Pages 330–385

• SATA1 vs. SATA2 vs. SATA3, eSATA, IDE speeds Ch 6 Pages 226–240• Other connector types Ch 1 Pages 2–5

Serial Ch 1 Pages 2–5 Parallel Ch 1 Pages 2–5 VGA Ch 1 Pages 2–5 HDMI Ch 1 Pages 2–5 DVI Ch 1 Pages 2–5 Audio Ch 1 Pages 2–5 RJ-45 Ch 1 Pages 2–5 RJ-11 Ch 1 Pages 2–5

• Analog vs. digital transmission Ch 1 Pages 2–5 VGA vs. HDMI Ch 1 Pages 2–5

Speeds, distances and frequencies of wireless device connections Ch 8 Pages 330–385• Bluetooth Ch 8 Pages 330–385• IR Ch 8 Pages 330–385• RF Ch 8 Pages 330–385

1.8 Install an appropriate power supply based on a given scenario.

OBJECTIVES CHAPTER PAGE NUMBERS Connector types and their voltages Ch 1 Pages 2–23

• SATA Ch 1 Pages 2–23• Molex Ch 1 Pages 2–23

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xvCompTIA A+ 220-801 Exam Mapped to Chapters

• 4/8-pin 12v Ch 1 Pages 2–23• PCIe 6/8-pin Ch 1 Pages 2–23• 20-pin Ch 1 Pages 2–23• 24-pin Ch 1 Pages 2–23• Floppy Ch 1 Pages 2–23

Specifi cations Ch 2 Pages 73–77• Wattage Ch 2 Pages 73–77• Size Ch 2 Pages 73–77• Number of connectors Ch 2 Pages 73–77• ATX Ch 1 Pages 2–23• Micro-ATX Ch 1 Pages 2–23

Dual voltage options Ch 1 Pages 2–23

1.9 Evaluate and select appropriate components for a custom confi guration, to meet customer specifi cations or needs.

OBJECTIVES CHAPTER PAGE NUMBERS Graphic / CAD / CAM design workstation Ch 9 Pages 421–431

• Powerful processor Ch 9 Pages 421–431• High-end video Ch 9 Pages 421–431• Maximum RAM Ch 9 Pages 421–431

Audio/Video editing workstation Ch 9 Pages 421–431• Specialized audio and video card Ch 9 Pages 421–431• Large fast hard drive Ch 9 Pages 421–431• Dual monitors Ch 9 Pages 421–431

Virtualization workstation Ch 9 Pages 421–431• Maximum RAM and CPU cores Ch 9 Pages 421–431

Gaming PC Ch 9 Pages 421–431• Powerful processor Ch 9 Pages 421–431• High-end video/specialized GPU Ch 9 Pages 421–431• Better sound card Ch 9 Pages 421–431• High-end cooling Ch 9 Pages 421–431

Home Theater PC Ch 9 Pages 421–431• Surround sound audio Ch 9 Pages 421–431• HDMI output Ch 9 Pages 421–431• HTPC compact form factor Ch 9 Pages 421–431• TV tuner Ch 9 Pages 421–431

Standard thick client Ch 9 Pages 421–431• Desktop applications Ch 9 Pages 421–431• Meets recommended requirements for

running Windows Ch 9 Pages 421–431 Thin client Ch 9 Pages 421–431

• Basic applications Ch 9 Pages 421–431• Meets minimum requirements for running Windows Ch 9 Pages 421–431

Home Server PC Ch 9 Pages 421–431• Media streaming Ch 9 Pages 421–431• File sharing Ch 9 Pages 421–431• Print sharing Ch 9 Pages 421–431• Gigabit NIC Ch 9 Pages 421–431• RAID array Ch 9 Pages 421–431

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1.10 Given a scenario, evaluate types and features of display devices.

OBJECTIVES CHAPTER PAGE NUMBERS Types Ch 8 Pages 330–385

• CRT Ch 8 Pages 330–385• LCD Ch 8 Pages 330–385• LED Ch 8 Pages 330–385• Plasma Ch 8 Pages 330–385• Projector Ch 8 Pages 330–385• OLED Ch 8 Pages 330–385

Refresh rates Ch 8 Pages 330–385 Resolution Ch 8 Pages 330–385 Native resolution Ch 8 Pages 330–385 Brightness/lumens Ch 8 Pages 330–385 Analog vs. digital Ch 8 Pages 330–385 Privacy/antiglare fi lters Ch 8 Pages 330–385 Multiple displays Ch 8 Pages 330–385

1.11 Identify connector types and associated cables.

OBJECTIVES CHAPTER PAGE NUMBERS Display connector types Ch 8 Pages 360–374

• DVI-D Ch 8 Pages 360–374• DVI-I Ch 8 Pages 360–374• DVI-A Ch 8 Pages 360–374• Displayport Ch 1 Pages 2–5• RCA Ch 8 Pages 360–374• DB-15 Ch 1 Pages 2–5• BNC Ch 16 Pages 778–792• miniHDMI Ch 8 Pages 360–374• RJ-45 Ch 16 Pages 778–808• miniDin-6 Ch 8 Pages 360–374

Display cable types Ch 8 Pages 360–374• HDMI Ch 8 Pages 360–374• DVI Ch 8 Pages 360–374• VGA Ch 8 Pages 360–374• Component Ch 8 Pages 360–374• Composite Ch 8 Pages 360–374• S-video Ch 8 Pages 360–374• RGB Ch 8 Pages 360–374• Coaxial Ch 16 Pages 778–792• Ethernet Ch 16 Pages 778–792

Device connectors and pin arrangements Ch 6 Pages 226–240• SATA Ch 6 Pages 226–240• eSATA Ch 8 Pages 330–385• PATA Ch 6 Pages 226–240

IDE Ch 6 Pages 226–240 EIDE Ch 6 Pages 226–240

• Floppy Ch 6 Pages 264–268• USB Ch 8 Pages 330–385• IEEE1394 Ch 1 Pages 2–5• SCSI Ch 6 Pages 226–240• PS/2 Ch 1 Pages 2–5

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• Parallel Ch 1 Pages 2–5• Serial Ch 1 Pages 2–5• Audio Ch 1 Pages 2–5• RJ-45 Ch 16 Pages 778–808

Device cable types • SATA Ch 6 Pages 226–240• eSATA Ch 8 Pages 330–385• IDE Ch 6 Pages 226–240• EIDE Ch 6 Pages 226–240• Floppy Ch 6 Pages 264–268• USB Ch 8 Pages 330–385• IEEE1394 Ch 8 Pages 330–385• SCSI Ch 6 Pages 226–240

68pin vs. 50pin vs. 25pin Ch 6 Pages 226–240• Parallel Ch 21 Pages 1065–1072• Serial Ch 8 Pages 330–385• Ethernet Ch 16 Pages 778–808• Phone Ch 16 Pages 778–792

1.12 Install and confi gure various peripheral devices.

OBJECTIVES CHAPTER PAGE NUMBERS Input devices Ch 8 Pages 330–374

• Mouse Ch 8 Pages 330–374• Keyboard Ch 8 Pages 330–374• Touch screen Ch 8 Pages 330–374• Scanner Ch 8 Pages 330–374• Barcode reader Ch 8 Pages 330–374• KVM Ch 8 Pages 330–374• Microphone Ch 8 Pages 330–374• Biometric devices Ch 8 Pages 330–374• Game pads Ch 8 Pages 330–374• Joysticks Ch 8 Pages 330–374• Digitizer Ch 8 Pages 330–374

Multimedia devices Ch 8 Pages 330–374• Digital cameras Ch 8 Pages 330–374• Microphone Ch 8 Pages 330–374• Webcam Ch 8 Pages 330–374• Camcorder Ch 8 Pages 330–374• MIDI enabled devices Ch 8 Pages 330–374

Output devices Ch 8 Pages 330–374• Printers Ch 21 Pages 1063–1080• Speakers Ch 8 Pages 330–374• Display devices Ch 8 Pages 330–374

DOMAIN 2.0 NETWORKING

2.1 Identify types of network cables and connectors.

OBJECTIVES CHAPTER PAGE NUMBERS Fiber Ch 16 Pages 778–808

• Connectors: SC, ST and LC Ch 16 Pages 778–808

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Twisted Pair Ch 16 Pages 778–808• Connectors: RJ-11, RJ-45 Ch 16 Pages 778–808• Wiring standards: T568A, T568B Ch 16 Pages 778–808

Coaxial Ch 16 Pages 778–808• Connectors: BNC, F-connector Ch 16 Pages 778–808

2.2 Categorize characteristics of connectors and cabling.

OBJECTIVES CHAPTER PAGE NUMBERS Fiber Ch 16 Pages 778–792

• Types (single-mode vs. multi-mode) Ch 16 Pages 778–792• Speed and transmission limitations Ch 16 Pages 778–792

Twisted pair Ch 16 Pages 778–792• Types: STP, UTP, CAT3, CAT5, CAT5e,

CAT6, plenum, PVC Ch 16 Pages 778–792• Speed and transmission limitations Ch 16 Pages 778–792

Coaxial Ch 16 Pages 778–792• Types: RG-6, RG-59 Ch 16 Pages 778–792• Speed and transmission limitations Ch 16 Pages 778–792

2.3 Explain properties and characteristics of TCP/IP.

OBJECTIVES CHAPTER PAGE NUMBERS IP class Ch 15 Pages 702–715

• Class A Ch 15 Pages 702–715• Class B Ch 15 Pages 702–715• Class C Ch 15 Pages 702–715

IPv4 vs. IPv6 Ch 15 Pages 702–715 Public vs. private vs. APIPA Ch 15 Pages 702–715 Static vs. dynamic Ch 15 Pages 702–715 Client-side DNS Ch 15 Pages 702–715 DHCP Ch 15 Pages 702–715 Subnet mask Ch 15 Pages 702–715 Gateway Ch 15 Pages 702–715

2.4 Explain common TCP and UDP ports, protocols, and their purpose.

OBJECTIVES CHAPTER PAGE NUMBERS Ports Ch 15 Pages 715–723

• 21 – FTP Ch 15 Pages 715–723• 23 – TELNET Ch 15 Pages 715–723• 25 – SMTP Ch 15 Pages 715–723• 53 – DNS Ch 15 Pages 715–723• 80 – HTTP Ch 15 Pages 715–723• 110 – POP3 Ch 15 Pages 715–723• 143 – IMAP Ch 15 Pages 715–723• 443 – HTTPS Ch 15 Pages 715–723• 3389 – RDP Ch 15 Pages 715–723

Protocols Ch 15 Pages 715–723• DHCP Ch 15 Pages 715–723• DNS Ch 15 Pages 715–723• LDAP Ch 15 Pages 715–723• SNMP Ch 15 Pages 715–723

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xixCompTIA A+ 220-801 Exam Mapped to Chapters

• SMB Ch 15 Pages 715–723• SSH Ch 15 Pages 715–723• SFTP Ch 15 Pages 715–723

TCP vs. UDP Ch 15 Pages 715–723

2.5 Compare and contrast wireless networking standards and encryption types.

OBJECTIVES CHAPTER PAGE NUMBERS Standards Ch 15 Pages 754–758

• 802.11 a/b/g/n Ch 15 Pages 754–758• Speeds, distances and frequencies Ch 15 Pages 754–758

Encryption types Ch 15 Pages 754–758• WEP, WPA, WPA2, TKIP, AES Ch 15 Pages 754–758

2.6 Install, confi gure, and deploy a SOHO wireless/wired router using appropriate settings.

OBJECTIVES CHAPTER PAGE NUMBERS MAC fi ltering Ch 15 Pages 743–758 Channels (1 – 11) Ch 15 Pages 743–758 Port forwarding, port triggering Ch 15 Pages 743–758 SSID broadcast (on/off) Ch 15 Pages 743–758 Wireless encryption Ch 15 Pages 743–758 Firewall Ch 15 Pages 743–758 DHCP (on/off) Ch 15 Pages 743–758 DMZ Ch 15 Pages 743–758 NAT Ch 15 Pages 743–758 WPS Ch 15 Pages 743–758 Basic QoS Ch 15 Pages 743–758

2.7 Compare and contrast Internet connection types and features.

OBJECTIVES CHAPTER PAGE NUMBERS Cable Ch 16 Pages 766–778 DSL Ch 16 Pages 766–778 Dial-up Ch 16 Pages 766–778 Fiber Ch 16 Pages 766–778 Satellite Ch 16 Pages 766–778 ISDN Ch 16 Pages 766–778 Cellular (mobile hotspot) Ch 16 Pages 766–778 Line of sight wireless internet service Ch 16 Pages 766–778 WiMAX Ch 16 Pages 766–778

2.8 Identify various types of networks.

OBJECTIVES CHAPTER PAGE NUMBERS LAN Ch 16 Pages 766–778 WAN Ch 16 Pages 766–778 PAN Ch 16 Pages 766–778 MAN Ch 16 Pages 766–778 Topologies Ch 16 Pages 766–778

• Mesh Ch 16 Pages 766–778• Ring Ch 16 Pages 766–778

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xx CompTIA A+ 220-801 Exam Mapped to Chapters

• Bus Ch 16 Pages 766–778• Star Ch 16 Pages 766–778• Hybrid Ch 16 Pages 766–778

2.9 Compare and contrast network devices, their functions, and features.

OBJECTIVES CHAPTER PAGE NUMBERS Hub Ch 16 Pages 766–792 Switch Ch 16 Pages 766–792 Router Ch 16 Pages 766–792 Access point Ch 16 Pages 766–792 Bridge Ch 16 Pages 766–792 Modem Ch 16 Pages 766–792 NAS Ch 16 Pages 766–792 Firewall Ch 16 Pages 766–792 VoIP phones Ch 16 Pages 766–792 Internet appliance Ch 16 Pages 766–792

2.10 Given a scenario, use appropriate networking tools.

OBJECTIVES CHAPTER PAGE NUMBERS Crimper Ch 16 Pages 793–808 Multimeter Ch 16 Pages 793–808 Toner probe Ch 16 Pages 793–808 Cable tester Ch 16 Pages 793–808 Loopback plug Ch 16 Pages 793–808 Punchdown tool Ch 16 Pages 793–808

DOMAIN 3.0 LAPTOPS

3.1 Install and confi gure laptop hardware and components.

OBJECTIVES CHAPTER PAGE NUMBERS Expansion options Ch 19 Pages 933–981

• Express card /34 Ch 19 Pages 933–981• Express card /54 Ch 19 Pages 933–981• PCMCIA Ch 19 Pages 933–981• SODIMM Ch 19 Pages 933–981• Flash Ch 19 Pages 933–981

Hardware/device replacement Ch 19 Pages 933–981• Keyboard Ch 19 Pages 933–981• Hard Drive (2.5 vs. 3.5) Ch 19 Pages 933–981• Memory Ch 19 Pages 933–981• Optical drive Ch 19 Pages 933–981• Wireless card Ch 19 Pages 933–981• Mini-PCIe Ch 19 Pages 933–981• screen Ch 19 Pages 933–981• DC jack Ch 19 Pages 933–981• Battery Ch 19 Pages 933–981• Touchpad Ch 19 Pages 933–981• Plastics Ch 19 Pages 933–981• Speaker Ch 19 Pages 933–981• System board Ch 19 Pages 933–981• CPU Ch 19 Pages 933–981

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xxiCompTIA A+ 220-801 Exam Mapped to Chapters

3.2 Compare and contrast the components within the display of a laptop.

OBJECTIVES CHAPTER PAGE NUMBERS Types Ch 19 Pages 974–977

• LCD Ch 19 Pages 974–977• LED Ch 19 Pages 974–977• OLED Ch 19 Pages 974–977• Plasma Ch 19 Pages 974–977

Wi-Fi antenna connector/placement Ch 19 Pages 974–977 Inverter and its function Ch 19 Pages 974–977 Backlight Ch 19 Pages 974–977

3.3 Compare and contrast laptop features.

OBJECTIVES CHAPTER PAGE NUMBERS Special function keys Ch 19 Pages 924–948

• Dual displays Ch 19 Pages 924–948• Wireless (on/off) Ch 19 Pages 924–948• Volume settings Ch 19 Pages 924–948• Screen brightness Ch 19 Pages 924–948• Bluetooth (on/off) Ch 19 Pages 924–948• Keyboard backlight Ch 19 Pages 924–948

Docking station vs. port replicator Ch 19 Pages 924–948 Physical laptop lock and cable lock Ch 19 Pages 924–948

DOMAIN 4.0 PRINTERS

4.1 Explain the differences between the various printer types and summarize the associated imaging process.

OBJECTIVES CHAPTER PAGE NUMBERS Laser Ch 21 Pages 1054–1063

• Imaging drum, fuser assembly, transfer belt, transfer roller, pickup rollers, separate pads, duplexing assembly Ch 21 Pages 1054–1063

• Imaging process: processing, charging, exposing, developing, transferring, fusing and cleaning Ch 21 Pages 1054–1063

Inkjet Ch 21 Pages 1054–1063• Ink cartridge, print head, roller, feeder, duplexing

assembly, carriage and belt Ch 21 Pages 1054–1063• Calibration Ch 21 Pages 1054–1063

Thermal Ch 21 Pages 1054–1063• Feed assembly, heating element Ch 21 Pages 1054–1063• Special thermal paper Ch 21 Pages 1054–1063

Impact Ch 21 Pages 1054–1063• Print head, ribbon, tractor feed Ch 21 Pages 1054–1063• Impact paper Ch 21 Pages 1054–1063

4.2 Given a scenario, install, and confi gure printers.

OBJECTIVES CHAPTER PAGE NUMBERS Use appropriate printer drivers for a given

operating system Ch 21 Pages 1063–1080 Print device sharing Ch 21 Pages 1063–1080

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xxii CompTIA A+ 220-801 Exam Mapped to Chapters

• Wired Ch 21 Pages 1063–1080 USB Ch 21 Pages 1063–1080 Parallel Ch 21 Pages 1063–1080 Serial Ch 21 Pages 1063–1080 Ethernet Ch 21 Pages 1063–1080

• Wireless Ch 21 Pages 1063–1080 Bluetooth Ch 21 Pages 1063–1080 802.11x Ch 21 Pages 1063–1080 Infrared (IR) Ch 21 Pages 1063–1080

• Printer hardware print server Ch 21 Pages 1063–1080 Printer sharing Ch 21 Pages 1063–1080

• Sharing local/networked printer via Operating System settings Ch 21 Pages 1063–1080

4.3 Given a scenario, perform printer maintenance.

OBJECTIVES CHAPTER PAGE NUMBERS Laser Ch 21 Pages 1080–1091

• Replacing toner, applying maintenance kit, calibration, cleaning Ch 21 Pages 1080–1091

Thermal Ch 21 Pages 1080–1091• Replace paper, clean heating element, remove debris Ch 21 Pages 1080–1091

Impact Ch 21 Pages 1080–1091• Replace ribbon, replace print head, replace paper Ch 21 Pages 1080–1091

DOMAIN 5.0 OPERATIONAL PROCEDURES

5.1 Given a scenario, use appropriate safety procedures.

OBJECTIVES CHAPTER PAGE NUMBERS ESD straps Ch 1 Pages 24–33, 39–40 ESD mats Ch 1 Pages 24–33, 39–40 Self-grounding Ch 1 Pages 24–33, 39–40 Equipment grounding Ch 1 Pages 24–33, 39–40 Personal safety Ch 1 Pages 24–33, 39–40

• Disconnect power before repairing PC Ch 2 Pages 46–67• Remove jewelry Ch 2 Pages 46–67• Lifting techniques Ch 1 Pages 24–33, 39–40• Weight limitations Ch 1 Pages 24–33, 39–40• Electrical fi re safety Ch 1 Pages 24–33, 39–40• CRT safety – proper disposal Ch 1 Pages 24–33, 39–40• Cable management Ch 1 Pages 24–33, 39–40

Compliance with local government regulations Ch 13 Pages 644–651

5.2 Explain environmental impacts and the purpose of environmental controls.

OBJECTIVES CHAPTER PAGE NUMBERS MSDS documentation for handling and disposal Ch 1 Pages 24–33, 39–40 Temperature, humidity level awareness and

proper ventilation Ch 13 Pages 644–651 Power surges, brownouts, blackouts Ch 13 Pages 644–651

• Battery backup Ch 13 Pages 644–651• Surge suppressor Ch 1 Pages 24–33, 39–40

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Protection from airborne particles Ch 13 Pages 644–651• Enclosures Ch 13 Pages 644–651• Air fi lters Ch 13 Pages 644–651

Dust and debris Ch 13 Pages 644–651• Compressed air Ch 13 Pages 644–651• Vacuums Ch 13 Pages 644–651

Component handling and protection Ch 1 Pages 24–33, 39–40• Antistatic bags Ch 1 Pages 24–33, 39–40

Compliance to local government regulations Ch 13 Pages 644–651

5.3 Given a scenario, demonstrate proper communication and professionalism.

OBJECTIVES CHAPTER PAGE NUMBERS Use proper language – avoid jargon, acronyms,

slang when applicable Ch 9 Pages 394–420 Maintain a positive attitude Ch 9 Pages 394–420 Listen and do not interrupt the customer Ch 9 Pages 394–420 Be culturally sensitive Ch 9 Pages 394–420 Be on time (if late contact the customer) Ch 9 Pages 394–420 Avoid distractions Ch 9 Pages 394–420

• Personal calls Ch 9 Pages 394–420• Talking to co-workers while interacting

with customers Ch 9 Pages 394–420• Personal interruptions Ch 9 Pages 394–420

Dealing with diffi cult customer or situation Ch 9 Pages 394–420• Avoid arguing with customers and/or being defensive Ch 9 Pages 394–420• Do not minimize customer’s problems Ch 9 Pages 394–420• Avoid being judgmental Ch 9 Pages 394–420• Clarify customer statements (ask open ended

questions to narrow the scope of the problem, restate the issue or question to verify understanding) Ch 9 Pages 394–420

Set and meet expectations/timeline and communicate status with the customer Ch 9 Pages 394–420• Offer different repair/replacement options

if applicable Ch 9 Pages 394–420• Provide proper documentation on the

services provided Ch 9 Pages 394–420• Follow up with customer/user at a later date

to verify satisfaction Ch 9 Pages 394–420 Deal appropriately with customers confi dential materials Ch 9 Pages 394–420

• Located on a computer, desktop, printer, etc Ch 9 Pages 394–420

5.4 Explain the fundamentals of dealing with prohibited content/activity.

OBJECTIVES CHAPTER PAGE NUMBERS First response Ch 9 Pages 420–421

• Identify Ch 9 Pages 420–421• Report through proper channels Ch 9 Pages 420–421• Data/device preservation Ch 9 Pages 420–421

Use of documentation/documentation changes Ch 9 Pages 420–421 Chain of custody Ch 9 Pages 420–421

• Tracking of evidence/documenting process Ch 9 Pages 420–421

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CompTIA A+ 220-802 Exam Objectives Mapped to Chapters A+ Guide to Managing and Maintaining Your PC, Eighth Edition fully meets all of CompTIA’s A+ 220-801 and 220-802 Exam Objectives.

DOMAIN 1.0 OPERATING SYSTEMS

1.1 Compare and contrast the features and requirements of various Microsoft Operating Systems.

OBJECTIVES CHAPTER PAGE NUMBERS Windows XP Home, Windows XP

Professional, Windows XP Media Center, Windows XP 64-bit Professional Ch 7, Apx C Pages 274–293, 1144–1146

Windows Vista Home Basic, Windows Vista Home Premium, Windows Vista Business, Windows Vista Ultimate, Windows Vista Enterprise Ch 7, Apx B Pages 274–293, 1124–1126

Windows 7 Starter, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Ultimate, Windows 7 Enterprise Ch 7 Pages 274–293

Features: • 32-bit vs. 64-bit Ch 7 Pages 274–293• Aero, Ch 7 Pages 274–293• gadgets, Ch 7 Pages 274–293• user account control, Ch 7 Pages 262–264• bit-locker, Ch 18 Pages 878–892• shadow copy, Ch 10 Pages 448–460• system restore, Ch 10 Pages 448–460• ready boost, Ch 11 Pages 542–545• sidebar, Ch 3 Pages 87–88• compatibility mode, Ch 7 Pages 304–319• XP mode, Ch 7 Pages 304–319• easy transfer, Ch 7 Pages 304–323• administrative tools, Ch 11 Pages 496–532• defender, Ch 18 Pages 900–918• Windows fi rewall, Ch 18 Pages 878–892• security center, Ch 18 Pages 878–892• event viewer, Ch 11 Pages 496–532• fi le structure and paths, Ch 10 Pages 438–448• category view vs. classic view Ch 3 Pages 102–103

Upgrade paths – differences between in place upgrades, compatibility tools, Windows upgrade OS advisor Ch 7 Pages 274–304

1.2 Given a scenario, install and confi gure the operating system using the most appropriate method.

OBJECTIVES CHAPTER PAGE NUMBERS Boot methods Ch 7 Pages 293–304

• USB Ch 7 Pages 293–304• CD-ROM Ch 7 Pages 293–304• DVD Ch 7 Pages 293–304• PXE Ch 7 Pages 293–304, 319, 323

Type of installations Ch 7 Pages 274–304• Creating image Ch 7, Apx D Pages 274–304, 1175–1183• Unattended installation Ch 7 Pages 319–323

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xxvCompTIA A+ 220-802 Exam Objectives Mapped to Chapters

• Upgrade Ch 7 Pages 274–304• Clean install Ch 7 Pages 274–304• Repair installation Ch 7 Pages 274–304• Multiboot Ch 7 Pages 274–304• Remote network installation Ch 7 Pages 319–323• Image deployment Ch 7, Apx D Pages 319–323, 1175–1183

Partitioning Ch 10 Pages 460–484• Dynamic Ch 10 Pages 460–484• Basic Ch 10 Pages 460–484• Primary Ch 10 Pages 460–484• Extended Ch 10 Pages 460–484• Logical Ch 10 Pages 460–484

File system types/formatting Ch 10 Pages 460–484• FAT Ch 10 Pages 460–484• FAT32 Ch 10 Pages 460–484• NTFS Ch 10 Pages 460–484• CDFS Ch 10 Pages 460–484• Quick format vs. full format Ch 10 Pages 460–484

Load alternate third party drivers when necessary Ch 7 Pages 274–304 Workgroup vs. Domain setup Ch 7 Pages 274–304 Time/date/region/language settings Ch 10 Pages 485–489 Driver installation, software and Ch 7 Pages 274–316

windows updates Ch 7 Pages 304–319 Factory recovery partition Ch 7 Pages 274–304

1.3 Given a scenario, use appropriate command line tools.

OBJECTIVES CHAPTER PAGE NUMBERS Networking Ch 17 Pages 856–871

• PING Ch 17 Pages 856–871• TRACERT Ch 17 Pages 856–871• NETSTAT Ch 17 Pages 856–871• IPCONFIG Ch 17 Pages 856–871• NET Ch 17 Pages 856–871• NSLOOKUP Ch 17 Pages 856–871• NBTSTAT Ch 17 Pages 856–871

OS • KILL Ch 12 Page 587• BOOTREC Ch 14 Pages 673–696• SHUTDOWN Ch 10 Pages 464–484• TLIST Ch 12 Pages 582–595• MD Ch 10 Pages 464–484• RD Ch 10 Pages 464–484• CD Ch 10 Pages 464–484• DEL Ch 10 Pages 464–484• FDISK Ch 14 Pages 673–682• FORMAT Ch 10 Pages 464–484• COPY Ch 10 Pages 464–484• XCOPY Ch 10 Pages 464–484• ROBOCOPY Ch 10 Pages 464–484• DISKPART Ch 14 Pages 678–682

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xxvi CompTIA A+ 220-802 Exam Objectives Mapped to Chapters

• SFC Ch 12 Pages 558–582• CHKDSK Ch 10 Pages 464–484• [command name] /? Ch 10 Pages 464–484

Recovery console Apx C Pages 1158–1165• Fixboot Apx C Pages 1158–1165• Fixmbr Apx C Pages 1158–1165

1.4 Given a scenario, use appropriate operating system features and tools.

OBJECTIVES CHAPTER PAGE NUMBERS Administrative

• Computer management Ch 11 Pages 496–532• Device manager Ch 7 Pages 264–316• Users and groups Ch 17 Pages 835–856• Local security policy Ch 18 Pages 878–892• Performance monitor Ch 11 Pages 496–532• Services Ch 11 Pages 496–532• System confi guration Ch 11 Pages 496–532• Task scheduler Ch 11 Pages 496–532• Component services Ch 12 Pages 582–595• Data sources Ch 12 Pages 582–595• Print management Ch 21 Pages 1091–1094• Windows memory diagnostics Ch 12 Pages 558–582• Windows fi rewall Ch 18 Pages 878–892• Advanced security Ch 18 Pages 878–892

MSCONFIG Ch 11 Pages 496–532• General Ch 11 Pages 496–532• Boot Ch 11 Pages 496–532• Services Ch 11 Pages 496–532• Startup Ch 11 Pages 496–532• Tools Ch 11 Pages 496–532

Task Manager Ch 11 Pages 496–532• Applications Ch 11 Pages 496–532• Processes Ch 11 Pages 496–532• Performance Ch 11 Pages 496–532• Networking Ch 11 Pages 496–532• Users Ch 11 Pages 496–532

Disk management Ch 10 Pages 460–484• Drive status Ch 10 Pages 460–484• Mounting Ch 10 Pages 460–484• Extending partitions Ch 10 Pages 460–484• Splitting partitions Ch 10 Pages 460–484• Assigning drive letters Ch 10 Pages 460–484• Adding drives Ch 10 Pages 460–484• Adding arrays Ch 10 Pages 460–484

Other • User State Migration tool (USMT), File and

Settings Transfer Wizard, Windows Easy Transfer Ch 7 Pages 319–323 Run line utilities

• MSCONFIG Ch 11 Pages 496–532• REGEDIT Ch 11 Pages 496–532• CMD Ch 10 Pages 464–484

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xxviiCompTIA A+ 220-802 Exam Objectives Mapped to Chapters

• SERVICES.MSC Ch 11 Pages 496–532• MMC Ch 11 Pages 496–532• MSTSC Ch 17 Pages 824–829• NOTEPAD Ch 3 Pages 83–96• EXPLORER Ch 3 Pages 83–96• MSINFO32 Ch 3 Pages 100–102• DXDIAG Ch 8 Pages 372–374

1.5 Given a scenario, use Control Panel utilities (the items are organized by “classic view/large icons” in Windows).

OBJECTIVES CHAPTER PAGE NUMBERS Common to all Microsoft Operating Systems

• Internet options Ch 17 Pages 816–824 Connections Ch 17 Pages 816–824 Security Ch 17 Pages 816–824 General Ch 17 Pages 816–824 Privacy Ch 17 Pages 816–824 Programs Ch 17 Pages 816–824 Advanced Ch 17 Pages 816–824

• Display Ch 8 Pages 364–374 Resolution Ch 8 Pages 364–374

• User accounts Ch 7 Pages 304–319• Folder options

Sharing Ch 17 Pages 835–856 View hidden fi les Ch 3 Pages 90–99 Hide extensions Ch 3 Pages 90–99 Layout Ch 3 Pages 90–99

• System Performance (virtual memory) Ch 10 Pages 438–448 Hardware profi les Ch 19 Pages 947–948 Remote settings Ch 17 Pages 816–835 System protection Ch 10 Pages 438–460

• Security center Ch 18 Pages 878–892• Windows fi rewall Ch 18 Pages 878–892• Power options Ch 19 Pages 943–946

Hibernate Ch 19 Pages 943–946 Power plans Ch 19 Pages 943–946 Sleep/suspend Ch 19 Pages 943–946 Standby Ch 19 Pages 943–946

Unique to Windows XP • Add/remove programs Ch 7 Pages 316–319• Network connections Ch 15 Pages 723–743• Printers and faxes Ch 21 Pages 1094–1105• Automatic updates Ch 7 Pages 304–319• Network setup wizard Ch 7 Pages 304–319

Unique to Vista • Tablet PC settings Ch 19 Pages 934–936• Pen and input devices Ch 19 Pages 934–936• Offl ine fi les Ch 10 Pages 438–448• Problem ports and solutions Ch 18 Pages 878–892• Printers Ch 21 Pages 1094–1105

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xxviii CompTIA A+ 220-802 Exam Objectives Mapped to Chapters

Unique to Windows 7 • HomeGroup Ch 7 Pages 304–319• Action center Ch 3 Pages 100–108• Remote applications and desktop applications Ch 17 Pages 816–835• Troubleshooting Ch 17 Pages 816–835

1.6 Setup and confi gure Windows networking on a client/desktop.

OBJECTIVES CHAPTER PAGE NUMBERS HomeGroup, fi le/print sharing Ch 7 Pages 304–319 WorkGroup vs. domain setup Ch 7 Pages 274–304 Network shares/mapping drives Ch 17 Pages 835–856 Establish networking connections

• VPN Ch 15 Pages 702–715, 723–743• Dialups Ch 15 Pages 702–715, 723–743• Wireless Ch 15 Pages 702–715, 723–743• Wired Ch 15 Pages 702–715, 723–743• WWAN (Cellular) Ch 15 Pages 702–715, 723–743

Proxy settings Ch 17 Pages 816–835 Remote desktop Ch 17 Pages 816–835 Home vs. Work vs. Public network settings Ch 7 Pages 274–304 Firewall settings Ch 18 Pages 878–892

• Exceptions Ch 18 Pages 878–892• Confi guration Ch 18 Pages 878–892• Enabling/disabling Windows fi rewall Ch 18 Pages 878–892

Confi guring an alternative IP address in Windows Ch 15 Pages 723–743• IP addressing Ch 15 Pages 723–743• Subnet mask Ch 15 Pages 723–743• DNS Ch 15 Pages 723–743• Gateway Ch 15 Pages 723–743

Network card properties • Half duplex/full duplex/auto Ch 16 Pages 778–783• Speed Ch 16 Pages 778–783• Wake-on-LAN Ch 16, 17 Pages 778–783, 816–835• PoE Ch 16 Pages 778–783• QoS Ch 16, 17 Pages 778–783, 816–835

1.7 Perform preventive maintenance procedures using appropriate tools.

OBJECTIVES CHAPTER PAGE NUMBERS Best practices Ch 10 Pages 438–460

• Schedules backups Ch 10 Pages 438–460• Scheduled check disks Ch 10 Pages 438–460• Scheduled defragmentation Ch 10 Pages 438–460• Windows updates Ch 10 Pages 438–460• Patch management Ch 10 Pages 438–460• Driver/fi rmware updates Ch 8 Pages 330–335• Antivirus updates Ch 10 Pages 438–460

Tools • Backup Ch 10 Pages 438–460• System restore Ch 10 Pages 438–460

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xxixCompTIA A+ 220-802 Exam Objectives Mapped to Chapters

• Check disk Ch 10 Pages 438–460• Recovery image Ch 14 Pages 688–690• Defrag Ch 10 Pages 438–460

1.8 Explain the differences among basic OS security settings.

OBJECTIVES CHAPTER PAGE NUMBERS User and groups Ch 17 Pages 835–856

• Administrator Ch 17 Pages 835–856• Power user Ch 17 Pages 835–856• Guest Ch 17 Pages 835–856• Standard user Ch 17 Pages 835–856

NTFS vs. Share permissions Ch 17 Pages 835–856• Allow vs. deny Ch 17 Pages 835–856• Moving vs. copying folders and fi les Ch 17 Pages 835–856• File attributes Ch 17 Pages 835–856

Shared fi les and folders Ch 17 Pages 835–856• Administrative shares vs. local shares Ch 17 Pages 835–856• Permission propagation Ch 17 Pages 835–856• Inheritance Ch 17 Pages 835–856

System fi les and folders Ch 10 Pages 438–460 User authentication Ch 18 Pages 878–892

• Single sign-on Ch 18 Pages 878–892

1.9 Explain the basics of client-side virtualization.

OBJECTIVES CHAPTER PAGE NUMBERS Purpose of virtual machines Ch 20 Pages 1038–1047 Resource requirements Ch 20 Pages 1038–1047 Emulator requirements Ch 20 Pages 1038–1047 Security requirements Ch 20 Pages 1038–1047 Network requirements Ch 20 Pages 1038–1047 Hypervisor Ch 20 Pages 1038–1047

DOMAIN 2.0 SECURITY

2.1 Apply and use common prevention methods.

OBJECTIVES CHAPTER PAGE NUMBERS Physical security Ch 18 Pages 893–900

• Lock doors Ch 18 Pages 893–900• Tailgating Ch 18 Pages 893–900• Securing physical documents/passwords/shredding Ch 18 Pages 893–900• Biometrics Ch 18 Pages 893–900• Badges Ch 18 Pages 893–900• Key fobs Ch 18 Pages 893–900• RFID badge Ch 18 Pages 893–900• RSA token Ch 18 Pages 893–900• Privacy fi lters Ch 18 Pages 893–900• Retinal Ch 18 Pages 893–900

Digital security • Antivirus Ch 18 Pages 914–917

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xxx CompTIA A+ 220-802 Exam Objectives Mapped to Chapters

• Firewalls Ch 18 Pages 914–917• Antispyware Ch 18 Pages 914–917• User authentication/strong passwords Ch 18 Pages 878–892• Directory permissions Ch 17 Pages 835–856

User education Ch 18 Pages 893–900 Principle of least privilege Ch 17 Pages 835–856

2.2 Compare and contrast common security threats.

OBJECTIVES CHAPTER PAGE NUMBERS Social engineering Ch 18 Pages 893–900 Malware Ch 18 Pages 900–918 Rootkits Ch 18 Pages 900–918 Phishing Ch 18 Pages 893–900 Shoulder surfi ng Ch 18 Pages 893–900 Spyware Ch 18 Pages 900–918 Viruses Ch 18 Pages 900–918

• Worms Ch 18 Pages 900–918• Trojans Ch 18 Pages 900–918

2.3 Implement security best practices to secure a workstation.

OBJECTIVES CHAPTER PAGE NUMBERS Setting strong passwords Ch 18 Pages 878–892 Requiring passwords Ch 18 Pages 878–892 Restricting user permissions Ch 17 Pages 835–856 Changing default user names Ch 18 Pages 878–892 Disabling guest account Ch 18 Pages 878–892 Screensaver required password Ch 18 Pages 878–892 Disable autorun Ch 18 Pages 878–892

2.4 Given a scenario, use the appropriate data destruction/disposal method.

OBJECTIVES CHAPTER PAGE NUMBERS Low level format vs. standard format Ch 18 Pages 893–900 Hard drive sanitation and sanitation methods Ch 18 Pages 893–900

• Overwrite Ch 18 Pages 893–900• Drive wipe Ch 18 Pages 893–900

Physical destruction Ch 18 Pages 893–900• Shredder Ch 18 Pages 893–900• Drill Ch 18 Pages 893–900• Electromagnetic Ch 18 Pages 893–900• Degaussing tool Ch 18 Pages 893–900

2.5 Given a scenario, secure a SOHO wireless network.

OBJECTIVES CHAPTER PAGE NUMBERS Change default user-names and passwords Ch 15 Pages 743–758 Changing SSID Ch 15 Pages 743–758 Setting encryption Ch 15 Pages 743–758 Disabling SSID broadcast Ch 15 Pages 743–758 Enable MAC fi ltering Ch 15 Pages 743–758

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xxxiCompTIA A+ 220-802 Exam Objectives Mapped to Chapters

Antenna and access point placement Ch 15 Pages 743–758 Radio power levels Ch 15 Pages 743–758 Assign static IP addresses Ch 15 Pages 743–758

2.6 Given a scenario, secure a SOHO wired network.

OBJECTIVES CHAPTER PAGE NUMBERS Change default usernames and passwords Ch 15 Pages 743–758 Enable MAC fi ltering Ch 15 Pages 743–758 Assign static IP addresses Ch 15 Pages 743–758 Disabling ports Ch 15 Pages 743–758 Physical security Ch 15 Pages 743–758

DOMAIN 3.0 MOBILE DEVICES

3.1 Explain the basic features of mobile operating systems.

OBJECTIVES CHAPTER PAGE NUMBERS Android vs. iOS Ch 20 Pages 992–1004

• Open source vs. closed source/vendor specifi c Ch 20 Pages 992–1004• App source (app store and market) Ch 20 Pages 992–1004• Screen orientation (accelerometer/gyroscope) Ch 20 Pages 992–1004• Screen calibration Ch 20 Pages 992–1004• GPS and geotracking Ch 20 Pages 992–1004

3.2 Establish basic network connectivity and confi gure email.

OBJECTIVES CHAPTER PAGE NUMBERS Wireless/cellular data network (enable/disable) Ch 20 Pages 1004–1038 Bluetooth Ch 20 Pages 1004–1038

• Enable Bluetooth Ch 20 Pages 1004–1038• Enable pairing Ch 20 Pages 1004–1038• Find device for pairing Ch 20 Pages 1004–1038• Enter appropriate pin code Ch 20 Pages 1004–1038• Test connectivity Ch 20 Pages 1004–1038

Email confi guration Ch 20 Pages 1004–1038• Server address Ch 20 Pages 1004–1038

POP3 Ch 20 Pages 1004–1038 IMAP Ch 20 Pages 1004–1038 Port and SSL settings Ch 20 Pages 1004–1038

• Exchange Ch 20 Pages 1004–1038• Gmail Ch 20 Pages 1004–1038

3.3 Compare and contrast methods for securing mobile devices.

OBJECTIVES CHAPTER PAGE NUMBERS Passcode locks Ch 20 Pages 1004–1038 Remote wipes Ch 20 Pages 1004–1038 Locator applications Ch 20 Pages 1004–1038 Remote backup applications Ch 20 Pages 1004–1038 Failed login attempts restrictions Ch 20 Pages 1004–1038 Antivirus Ch 20 Pages 1004–1038 Patching/OS updates Ch 20 Pages 1004–1038

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xxxii CompTIA A+ 220-802 Exam Objectives Mapped to Chapters

3.4 Compare and contrast hardware differences in regards to tablets and laptops.

OBJECTIVES CHAPTER PAGE NUMBERS No fi eld serviceable parts Ch 20 Pages 1000–1038 Typically not upgradeable Ch 20 Pages 1000–1038 Touch interface Ch 20 Pages 1000–1038

• Touch fl ow Ch 20 Pages 1000–1038• Multitouch Ch 20 Pages 1000–1038

Solid state drives Ch 20 Pages 1000–1038

3.5 Execute and confi gure mobile device synchronization.

OBJECTIVES CHAPTER PAGE NUMBERS Types of data to synchronize Ch 20 Pages 1004–1038

• Contacts Ch 20 Pages 1004–1038• Programs Ch 20 Pages 1004–1038• Email Ch 20 Pages 1004–1038• Pictures Ch 20 Pages 1004–1038• Music Ch 20 Pages 1004–1038• Videos Ch 20 Pages 1004–1038

Software requirements to install the application on the PC Ch 20 Pages 1004–1038

Connection types to enable synchronization Ch 20 Pages 1004–1038

DOMAIN 4.0 TROUBLESHOOTING

4.1 Given a scenario, explain the troubleshooting theory.

OBJECTIVES CHAPTER PAGE NUMBERS Identify the problem Ch 12 Pages 562–574

• Question the user and identify user changes to computer and perform backups before making changes Ch 12 Pages 562–574

• Establish a theory of probable cause (question the obvious) Ch 12 Pages 562–574

Test the theory to determine cause Ch 12 Pages 562–574• Once theory is confi rmed determine next

steps to resolve problem Ch 12 Pages 562–574• If theory is not confi rmed re-establish new

theory or escalate Ch 12 Pages 562–574 Establish a plan of action to resolve the problem

and implement the solution Ch 12 Pages 562–574 Verify full system functionality and if applicable

implement preventive measures Ch 12 Pages 562–574 Document fi ndings, actions and outcomes Ch 12 Pages 562–574

4.2 Given a scenario, troubleshoot common problems related to motherboards, RAM, CPU and power with appropriate tools.

OBJECTIVES CHAPTER PAGE NUMBERS Common symptoms Ch 13 Pages 602–632

• Unexpected shutdowns Ch 13 Pages 602–632• System lockups Ch 13 Pages 602–632• POST code beeps Ch 13 Pages 602–632• Blank screen on bootup Ch 13 Pages 602–632

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xxxiiiCompTIA A+ 220-802 Exam Objectives Mapped to Chapters

• BIOS time and settings resets Ch 13 Pages 602–632• Attempts to boot to incorrect device Ch 13 Pages 602–632• Continuous reboots Ch 13 Pages 602–632• No power Ch 13 Pages 602–632• Overheating Ch 13 Pages 602–632• Loud noise Ch 13 Pages 602–632• Intermittent device failure Ch 13 Pages 602–632• Fans spin – no power to other devices Ch 13 Pages 602–632• Indicator lights Ch 13 Pages 602–632• Smoke Ch 13 Pages 602–632• Burning smell Ch 13 Pages 602–632• BSOD Ch 13 Pages 602–632

Tools Ch 1 Pages 33–38• Multimeter Ch 1 Pages 33–38• Power supply tester Ch 1 Pages 33–38• Loopback plugs Ch 1 Pages 33–38• POST card Ch 1 Pages 33–38

4.3 Given a scenario, troubleshoot hard drives and RAID arrays with appropriate tools.

OBJECTIVES CHAPTER PAGE NUMBERS Common symptoms

• Read/write failure Ch 14 Pages 682–696• Slow performance Ch 11 Pages 532–551• Loud clicking noise Ch 13 Pages 632–636• Failure to boot Ch 13 Pages 632–636• Drive not recognized Ch 14 Pages 682–696• OS not found Ch 14 Pages 682–696• RAID not found Ch 13 Pages 632–636• RAID stops working Ch 13 Pages 632–636• BSOD Ch 14 Pages 682–696

Tools Ch 13 Pages 632–636• Screwdriver Ch 13 Pages 632–636• External enclosures Ch 13 Pages 632–636• CHDKS Ch 14 Pages 667–682• CHKDSK Ch 14 Pages 667–682• FORMAT Ch 14 Pages 667–682• FDISK Ch 14 Pages 667–682• File recovery software Ch 14 Pages 693–696

4.4 Given a scenario, troubleshoot common video and display issues.

OBJECTIVES CHAPTER PAGE NUMBERS Common symptoms Ch 13 Pages 636–643

• VGA mode Ch 13 Pages 636–643• No image on screen Ch 13 Pages 636–643• Overheat shutdown Ch 13 Pages 636–643• Dead pixels Ch 13 Pages 636–643• Artifacts Ch 13 Pages 636–643• Color patterns incorrect Ch 13 Pages 636–643• Dim image Ch 13 Pages 636–643• Flickering image Ch 13 Pages 636–643• Distorted image Ch 13 Pages 636–643

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xxxiv CompTIA A+ 220-802 Exam Objectives Mapped to Chapters

• Discoloration (degaussing) Ch 13 Pages 636–643• BSOD Ch 13 Pages 636–643

4.5 Given a scenario, troubleshoot wired and wireless networks with appropriate tools.

OBJECTIVES CHAPTER PAGE NUMBERS Common symptoms Ch 17 Pages 856–871

• No connectivity Ch 17 Pages 856–871• APIPA address Ch 17 Pages 856–871• Limited connectivity Ch 17 Pages 856–871• Local connectivity Ch 17 Pages 856–871• Intermittent connectivity Ch 17 Pages 856–871• IP confl ict Ch 17 Pages 856–871• Slow transfer speeds Ch 17 Pages 856–871• Low RF signal Ch 17 Pages 856–871

Tools Ch 17 Pages 856–871• Cable tester Ch 17 Pages 856–871• Loopback plug Ch 17 Pages 856–871• Punch down tools Ch 16 Pages 793–808• Toner probes Ch 16 Pages 793–808• Wire strippers Ch 16 Pages 793–808• Crimper Ch 16 Pages 793–808• PING Ch 17 Pages 856–871• IPCONFIG Ch 17 Pages 856–871• TRACERT Ch 17 Pages 856–871• NETSTAT Ch 17 Pages 856–871• NBTSTAT Ch 17 Pages 856–871• NET Ch 17 Pages 856–871• Wireless locator Ch 17 Pages 856–871

4.6 Given a scenario, troubleshoot operating system problems with appropriate tools.

OBJECTIVES CHAPTER PAGE NUMBERS Common symptoms

• BSOD Ch 12 Pages 574–582• Failure to boot Ch 14 Pages 658–696• Improper shutdown Ch 12 Pages 574–582• Spontaneous shutdown/restart Ch 12 Pages 574–582• RAID not detected during installation Ch 7 Pages 274–304• Device fails to start Ch 12 Pages 574–595• Missing dll message Ch 12 Pages 574–595• Services fails to start Ch 12 Pages 574–595• Compatibility error Ch 7 Pages 304–319• Slow system performance Ch 11 Pages 532–551• Boots to safe mode Ch 14 Pages 658–696• File fails to open Ch 12 Pages 574–595• Missing NTLDR Apx C Pages 1158–1165• Missing Boot.ini Apx C Pages 1158–1165• Missing operating system Ch 14 Pages 682–696• Missing Graphical Interface Ch 14 Pages 682–696• Graphical Interface fails to load Ch 14 Pages 682–696• Invalid boot disk Ch 14 Pages 682–696

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xxxvCompTIA A+ 220-802 Exam Objectives Mapped to Chapters

Tools • Fixboot Apx C Pages 1158–1165• Recovery console Apx C Pages 1158–1165• Fixmbr Apx C Pages 1158–1165• Sfc Ch 12 Pages 574–595• Repair disks Ch 14 Pages 682–696• Pre-installation environments Ch 14 Pages 682–696• MSCONFIG Ch 11 Pages 496–532• DEFRAG Ch 10 Pages 438–460• REGSRV32 Ch 12 Pages 582–595• REGEDIT Ch 11 Pages 496–532• Event viewer Ch 11 Pages 496–532• Safe mode Ch 14 Pages 658–696• Command prompt Ch 10 Pages 464–484• Emergency repair disk Apx C Pages 1158–1165• Automated system recovery Apx C Pages 1158–1165

4.7 Given a scenario, troubleshoot common security issues with appropriate tools and best practices.

OBJECTIVES CHAPTER PAGE NUMBERS Common symptoms Ch 18 Pages 900–918

• Pop-ups Ch 18 Pages 900–918• Browser redirection Ch 18 Pages 900–918• Security alerts Ch 18 Pages 900–918• Slow performance Ch 18 Pages 900–918• Internet connectivity issues Ch 18 Pages 900–918• PC locks up Ch 18 Pages 900–918• Windows updates failures Ch 18 Pages 900–918• Rogue antivirus Ch 18 Pages 900–918• Spam Ch 18 Pages 900–918• Renamed system fi les Ch 18 Pages 900–918• Files disappearing Ch 18 Pages 900–918• File permission changes Ch 18 Pages 900–918• Hijacked email Ch 18 Pages 900–918• Access denied Ch 18 Pages 900–918

Tools Ch 18 Pages 900–918• Anti-virus software Ch 18 Pages 900–918• Anti-malware software Ch 18 Pages 900–918• Anti-spyware software Ch 18 Pages 900–918• Recovery console Ch 18 Pages 900–918• System restore Ch 18 Pages 900–918• Pre-installation environments Ch 18 Pages 900–918• Event viewer Ch 18 Pages 900–918

Best practices for malware removal Ch 18 Pages 900–918• Identify malware symptoms Ch 18 Pages 900–918• Quarantine infected system Ch 18 Pages 900–918• Disable system restore Ch 18 Pages 900–918• Remediate infected systems Ch 18 Pages 900–918

Update anti-virus software Ch 18 Pages 900–918 Scan and removal techniques (safe mode, pre-installation environment) Ch 18 Pages 900–918

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xxxvi CompTIA A+ 220-802 Exam Objectives Mapped to Chapters

• Schedule scans and updates Ch 18 Pages 900–918• Enable system restore and create restore point Ch 18 Pages 900–918• Educate end user Ch 18 Pages 900–918

4.8 Given a scenario, troubleshoot, and repair common laptop issues while adhering to the appropriate procedures.

OBJECTIVES CHAPTER PAGE NUMBERS Common symptoms Ch 19 Pages 949–986

• No display Ch 19 Pages 949–986• Dim display Ch 19 Pages 949–986• Flickering display Ch 19 Pages 949–986• Sticking keys Ch 19 Pages 949–986• Intermittent wireless Ch 19 Pages 949–986• Battery not charging Ch 19 Pages 949–986• Ghost cursor Ch 19 Pages 949–986• No power Ch 19 Pages 949–986• Num lock indicator lights Ch 19 Pages 949–986• No wireless connectivity Ch 19 Pages 949–986• No Bluetooth connectivity Ch 19 Pages 949–986• Cannot display to external monitor Ch 19 Pages 949–986

Disassembling processes for proper re-assembly Ch 19 Pages 949–986• Document and label cable and screw locations Ch 19 Pages 949–986• Organize parts Ch 19 Pages 949–986• Refer to manufacturer documentation Ch 19 Pages 949–986• Use appropriate hand tools Ch 19 Pages 949–986

4.9 Given a scenario, troubleshoot printers with appropriate tools

OBJECTIVES CHAPTER PAGE NUMBERS Common symptoms Ch 21 Pages 1094–1109

• Streaks Ch 21 Pages 1094–1109• Faded prints Ch 21 Pages 1094–1109• Ghost images Ch 21 Pages 1094–1109• Toner not fused to the paper Ch 21 Pages 1094–1109• Creased paper Ch 21 Pages 1094–1109• Paper not feeding Ch 21 Pages 1094–1109• Paper jam Ch 21 Pages 1094–1109• No connectivity Ch 21 Pages 1094–1109• Garbled characters on paper Ch 21 Pages 1094–1109• Vertical lines on page Ch 21 Pages 1094–1109• Backed up print queue Ch 21 Pages 1094–1109• Low memory errors Ch 21 Pages 1094–1109• Access denied Ch 21 Pages 1094–1109• Printer will not print Ch 21 Pages 1094–1109• Color prints in wrong print color Ch 21 Pages 1094–1109• Unable to install printer Ch 21 Pages 1094–1109• Error codes Ch 21 Pages 1094–1109

Tools Ch 21 Pages 1094–1109• Maintenance kit Ch 21 Pages 1094–1109• Toner vacuum Ch 21 Pages 1094–1109• Compressed air Ch 21 Pages 1094–1109• Printer spooler Ch 21 Pages 1094–1109

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