comptia brazil research summary vfinal

Interna'onal Technology Adop'on & Workforce Issues Study

Summary for Brazil

About this Research CompTIA’s Interna'onal Technology Adop'on and Workforce Issues study was conducted to collect and share informa'on on technology adop'on and workforce trends across several countries. The objec'ves of this research include: •  Explore business and informa'on technology (IT) priori'es among organiza'ons •  Examine the usage of key technologies/solu'ons and IT services such as security and cloud compu'ng •  Iden'fy which IT skills are most important to employers and if there are any skills gap issues or staffing concerns •  Evaluate professional development prac'ces such as training and cer'fica'on The data for this study was collected via a quan'ta've online survey conducted February 22 to March 23, 2013 among 1,256 IT and business execu'ves directly involved in seXng or execu'ng informa'on technology policies and processes within their organiza'ons. The 10 countries covered in this study include: Brazil (n=125); Canada (n=125); France (n=125); Germany (n=131); Japan (n=125); India (n=125); Mexico (n=125); Middle East Subset (Oman, Saudi Arabia, United Arab Emirates) (n=125); Thailand (n=125); United Kingdom (n=125) Surveys were localized and translated to allow respondents to par'cipate in their na've language. Addi'onally, precau'ons were taken to minimize misinterpreta'ons of ques'ons. However, research has shown, cultural differences exist and can affect responses to certain ques'on types, such as 5-‐point sa'sfac'on ra'ng ques'ons. Viewers of this report should keep that in mind when comparing results across countries. The margin of sampling error at 95% confidence for aggregate results is +/-‐ 2.8 percentage points. Sampling error is larger for subgroups of the data, such as individual countries where it is +/-‐ 8.9 percentage points. As with any survey, sampling error is only one source of possible error. While non-‐sampling error cannot be accurately calculated, precau'onary steps were taken in all phases of the survey design, collec'on and processing of the data to minimize its influence. Note: because data collec'on occurred via an online survey, in countries where Internet penetra'on is lower among businesses, the non-‐sampling error could be higher. CompTIA is responsible for all content contained in this series. Any ques'ons regarding the study should be directed to CompTIA Market Research staff at research@comp'a.org. CompTIA is a member of the Marke'ng Research Associa'on (MRA) and adheres to the MRA’s Code of Market Research Ethics and Standards.

Key IT Priori+es for Brazilian Businesses: 1.  IT security 2.  Data storage/back-‐up 3.  Network infrastructure 4.  Upda'ng aging computers/somware 5.  Automa'ng business processes through technology

Key Summary Points: Brazil Key Stats for Brazil

$12,000 GDP per capita (PPP) | world rank: 103rd

3.02% GDP growth forecast for 2013

85% % of Brazilian execu'ves expec'ng 2013 business condi'ons to be beqer than 2012

107.1m Total workforce

71% % of workforce employed in the services sector

0.759m Es'mate of IT workforce* in core IT occupa'ons

49% % of Brazilian execu'ves expec'ng to increase IT staff headcount at their business in 2013

75.98m Internet users | world rank: 4th

244.36m Mobile phone users | world rank: 5th

84% NET % of Brazilian execu'ves indica'ng IT is important to the success of their business

7.2% Planned increase in IT spending in 2013 (YOY)

Key Strategic Priori+es for Brazilian Businesses: 1.  Improve staff produc'vity / capabili'es 2.  Reach new customers 3.  Reduce costs / overhead

Cybersecurity: 88% of Brazilian execu'ves believe the cybersecurity threat is in increasing. Addi'onally, 65% of Brazilian execu'ves believe human error is a growing factor in security security incidents: Top human error related factors include: 1.  Failure of end-‐users to follow security procedures and policies 2.  General negligence / carelessness towards security

IT Skills Gaps: 86% of Brazilian execu'ves indicate at least some degree of gaps in IT skills at their business exists. For 44%, the reported skills gaps are small, while for 42% the gaps are more extensive. Top nega've effects of IT skills gaps at Brazilian businesses: 1.  Lower staff produc'vity 2.  Less than ideal customer service and/or engagement

IT Training and Cer+fica+on: 93% of IT staff at Brazilian businesses engaged in some type of IT training during the past 12 months. 1.  87% of Brazilian execu'ves believe IT cer'fica'ons will increase in

importance over the next two years 2.  76% of Brazilian execu'ves agree (NET) that staff holding IT

cer'fica'ons are more valuable to the organiza'on

Sources used for above stats: CompTIA, IMF, CIA World Factbook, IDC

*See appendix for defini'on of core IT occupa'ons

Detailed Findings: Business and Technology Issues

Strategic Priori'es Include Strong Tech Component

Base: 1,244 business and IT execu'ves from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK

Source: CompTIA Interna'onal Technology Adop'on and Workforce Issues study

20%

76%

12%

85%

Overall

Brazil

Top Strategic Priori+es Among Brazilian Businesses for 2013

NET Unimportant

NET Important

Neutral

1.  Improve staff produc'vity / capabili'es

2.  Reduce costs / overhead

3.  Reach new customers

4.  Innovate more effec'vely

5.  Further leverage technology to improve

business opera'ons

85% of Brazilian execu'ves in this CompTIA survey say business condi'ons are improving and expect 2013 to be beqer than 2012. 97% expect to increase their expenditure on IT products and services over the next 12 months.

Importance of Technology to Brazilian Business Success Trends Upwards

Many Businesses Seek to Improve Their Use of IT

1%

4%

37%

40%

19%

Not at all close

Not that close

Moderately close

Very close

Exactly where want to be

Degree to Which Brazilian Businesses are “Where They Want to Be” in Technology U+liza+on

1.  Security/Cybersecurity 2.  Data storage/back-‐up

3.  Network infrastructure 4.  Upda'ng aging computers/somware 5.  Automa'ng business processes through

technology

6.  Mobility-‐related ini'a'ves

7.  Data analy'cs/Big data/Business intelligence

8.  Business con'nuity/Disaster recovery

9.  Cloud compu'ng

Top Technology Priori+es Over Next 12 Months for Brazilian Businesses

Base: 125 Brazilian business and IT execu'ves Source: CompTIA Interna'onal Technology Adop'on and Workforce Issues study

More than Half of Brazilian Businesses have Adopted Cloud Compu'ng to Some Degree

22% 21%

39%

17% 18%

26%

39%

16%

Overall

Brazil

Key Hurdles to Cloud Adop+on for Brazilian Businesses

Cloud Compu+ng Adop+on Stage

Full use stage

Experi-‐menta+on

stage

Evalu-‐ a+on or Imple-‐

menta+on stage

Basic aware-‐ness stage

48% Security or data loss concerns 35% Slow or unreliable Internet access 34% Challenges in developing staff exper'se

with cloud applica'ons and solu'ons 33% Difficulty in integra'ng or migra'ng legacy

applica'ons to the cloud 25% Cloud services s'll unproven 22% Insufficient or unclear ROI 22% Lack of local cloud service providers



Cybersecurity Risks a Growing Concern

1%

2%

27%

44%

26%

0%

2%

10%

50%

38%

Decreasing significantly

Decreasing moderately

No change

Increasing moderately

Increasing significantly

Brazil

Overall

Overall, 88% of Brazilian Businesses Believe the Security Threat Level

has Increased during Past Two Years 1.  Rise of social networking

2.  Growing criminaliza'on and organiza'on of hackers mo'vated by financial gain

3.  Sophis'ca'on of security threats exceeding IT staff’s exper'se to thwart them

4.  Greater availability of easy-‐to-‐use hacking tools, allowing more individuals to engage in criminal cyber ac'vity

5.  More reliance on Internet-‐based applica'ons, such as cloud compu'ng

Top Factors Cited by Brazilian Businesses for Increasing Security Risks



Human Error Increasingly a Security Risk Factor

35%

65%

NET increase in human error as a security risk factor

NET no change or decrease in human error as a security factor

Top Drivers of Human Error as an Rising Security Risk Factor

Assessment of Human Error as a Security Risk Factor

1.  Failure of end-‐users to follow security procedures and policies

2.  General negligence / carelessness towards security

3.  Lack of security exper'se with websites and applica'ons

4.  Failure of IT staff to follow security procedures and policies

5.  Increased use of social media by staff

6.  Failure of staff to get up to speed with new threats (e.g. mobility, social media, cloud, etc.)

7.  Inten'onal disabling of security to allow for use of a non-‐approved applica'ons


Detailed Findings: IT Training and Cer'fica'on Issues

1 in 2 Brazilian Businesses Plan to Hire IT Staff in 2013; Many Expect Challenges in Finding Workers

5%

56%

39%

3%

48% 49%

Decrease in IT staff

No change

Increase in IT staff

Overall

Brazil 22%

78%

NET concerned* about IT labor quan+ty or quality

NET not that concerned about IT labor quan+ty or quality

Concern Over Ability to Hire IT Staff 2013 Hiring Intent for IT Staff



Many Businesses Seek Improvement on the IT Skills Front

1%

9%

32%

44%

14%

Not at all close

Not that close

Moderately close

Very close

Exactly where want to be

Assessment of how Close Brazilian Businesses are to

Where They Want to be with the IT Skills of Their IT Staff 41% Lower staff produc'vity

41% Poor customer service /

customer engagement 36% Ineffec've innova'on / new

product development 34% Speed to market with new

products or services 32% Security / defending against

malware, hacking, etc.

Top Nega+ve Impacts of IT Skills Gaps


IT Skills Ra'ng Among Brazilian Businesses

1.  Teamwork

2.  Project management

3.  Customer service

4.  Mo'va'on and ini'a've

5.  Verbal and wriqen communica'on skills

6.  Strong work ethic

7.  Flexibility and adaptability

8.  Innova'on / Crea've problem solving

9.  Analy'cal skills

Top Rated “Sod” IT Skills 1.  Database / Informa'on management

2.  Storage / data back-‐up

3.  Networks / Infrastructure

4.  Server / data center management

5.  Help Desk / IT support

6.  Data analy'cs / Business intelligence

7.  Enterprise resource planning (ERP)

8.  Web infrastructure

9.  Applica'on development / programming

10.  Printers, copiers, mul'func'on devices

Top Rated IT Skills in Terms of the Importance of Maintaining a High Skill Level Among IT staff

Keep in mind, many emerging technologies, such as cloud or mobility, are important to businesses, but it may not yet be the highest priority to ensure a high level of IT staff exper'se. As businesses move along the adop'on curve and engage in more advanced uses of cloud and mobility, staff exper'se in those areas increases. Addi'onally, in some areas such as security, businesses may rely on outside experts for guidance, so building internal skills could be a lower priority.


Types of Training/Educa'on U'lized by IT Staff in Past 12 Months

11%

8%

30%

24%

40%

23%

38%

45%

7%

6%

21%

22%

33%

33%

38%

62%

No training or educa'on

Some other type of training

Webinars / Online presenta'on from an instructor or expert

Reading industry news, technical journals, etc.

E-‐learning / Online self-‐directed training

Addi'onal college coursework

Aqending industry conferences, workshops, etc.

Training course with an instructor / Classroom instruc'on

Brazil

Overall



Policy Towards the Use of IT Cer'fica'ons

21%

37%

34%

13%

43%

34%

No formal or informal posi'on towards the use of IT cer'fica'ons

Informal – not required, but valued and encouraged

Formal – IT cer'fica'ons required for certain IT staff

Brazil Overall



Majority of Brazilian Businesses Expect IT Cer'fica'ons to Increase in Importance

11%

42%

45% Significant Increase in Importance

Increase in Importance

NET Decrease

NET Increase in Importance

No Change

85% “It’s important to test amer training to confirm knowledge gains”

76% “Staff holding IT cer'fica'ons are more

valuable to the organiza'on” 73% “Teams of staff with IT cer'fica'ons

benefit from having a common founda'on of knowledge”

71% “Staff with IT cer'fica'ons have proven

exper'se” 70% Staff with IT cer'fica'ons perform at a

higher level than non-‐cer'fied staff

NET Agreement (agree + strongly agree) to Statements

Expecta+ons for Change in Importance of IT Cer+fica+ons

Over Next Two Years


Appendix

Defining Core IT Occupa'ons

•  Computer Support Specialists

•  Somware Developers, Applica'ons

•  Computer Systems Analysts

•  Somware Developers, Systems Somware

•  Network and Computer Systems Administrators

•  Computer Programmers

•  Computer and Informa'on Systems Managers

•  Informa'on Security Analysts, Web Dev., and Computer Network Architects

•  Computer Occupa'ons, All Other

•  Database Administrators

•  Computer Hardware Engineers

•  Computer and Informa'on Research Scien'sts

•  Computer Support Specialists

For the purposes of this study, core IT occupa'ons include posi'ons related to the list below. In this study, certain telecommunica'ons occupa'ons were excluded, such as posi'ons responsible for installing or maintaining cellular towers. Addi'onally, this study excludes ‘knowledge worker’ type posi'ons, such as technical writer, graphic designer or business analyst.