comptia’s lifelong learning resources ... - ict-dm sector
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CompTIA’s Lifelong Learning Resources for Students and Faculty
ICT Educator Webinar Series12 March, 2021
James Stanger, PhDChief Technology Evangelist, CompTIA
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
James Stanger, PhDChief Technology Evangelist - CompTIAA+, Network+, Security+, MCSE, LPI LPIC 1, Symantec STA
Award-winning author and educator. Responsible for working with IT pros, hiring managers, and helping shape CompTIA educational standards to close the skills gap. I also help students worldwide. I have experience in:
• Cloud security• Security analytics and monitoring• Pen testing, red teaming• Emerging technology (e.g., blockchain, AI & ML)• Linux and open source• Threat hunting• Network administration• Web technologies• Certification development• Award-winning author and instructor
LinkedIn:https://www.linkedin.com/in/jamesstanger
CompTIA blog page: https://tinyurl.com/y6pdw72g
Your presenter
Twitter: @jamesstanger
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.orgwww.comptia.org
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Agenda
▪ Some context
▪ Trends in IT
▪ Essential skills needed in the industry
▪ CompTIA resources for instructors
▪ Q and A
During this webinar, Dr. James Stanger, Chief Technology Evangelist at CompTIA will give us an inside look at the essential skills students need to get a job based on CompTIA's latest research. This includes jobs relevant to CompTIA certifications and some outside of this space, like AI. You'll also learn about free or low-cost hands-on activities that will impress IT hiring managers. Finally, James will share CompTIA's lifelong learning resources for both students and faculty.
Some context: our ambient computing world –and whereIT fitsin!
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Ambient computing – it’s already here
• Context-aware computing
• Intelligent tech monitors you (AI/ML & ML + IoT)
• Often involves “geofencing”
• You generate information as you move from one “context” to another
• We’re already in this world –students need to learn how to become a producer, not just a consumer of IT
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
• Fences aren’t all about xenophobia
• Through history, they also were opportunities for:
• Commerce
• Communication
• Gatherings
• Relationships between people
• We need IT workers to help connect people!
More history of commerce and geofencing
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Generations of industrial revolution
• Epochs oftransformation
• Factors1. Need to move
quickly - Instant trust• Confidentiality• Integrity• Availability
2. Disintermediation3. Automation
1st RevolutionSteam
Water powerMechanization
2nd RevolutionMass production
Assembly lineElectricity
3rd RevolutionInformation age, Space
age IT systems, automation
4th RevolutionCyber physical systems
Connectivity, intelligence, and context
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
what is IT today?
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
• Two perspectives
• Corporations need partners that know“the business of tech” and “the tech of business”
Strategic IT – a majorevolution
https://www.comptia.org/content/research/using-strategic-it-for-competitive-advantage
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Making this revolution possible
• Four pillars of IT• What’s in each?
• AI / ML• IoT / OT• Cloud platforms• 5G• Data / info / BI• Code (e.g., RUST, Python,
JavaScript)Source: https://www.comptia.org/blog/the-four-pillars-of-an-it-framework
CompTIA researchand careers
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
• No “normal”
• Cloud is king
• Tech pros now talk business
IT Industry Outlook 2021
• Zero trust – an essential skill
• Regulation – in all sectors
• Diversity
URL: https://www.comptia.org/content/research/it-industry-trends-analysis
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
• Cybersecurity as a “chain”
• Monitoring and analytics
• Formalization of security
State of Cybersecurity 2020
• Governance, Risk, and Compliance
• Privacy
• Incident response
URL: https://connect.comptia.org/content/research/cybersecurity-trends-research
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Cyberstates – visualizing the IT and cyber workforce
www.cyberstates.org
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Cyberseek – visualizing security worker supply and demand
www.cyberseek.org
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CompTIA salary calculator
https://www.comptia.org/content/it-salary-calculator
why IT is so important
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Information custodians / curators
• If possession is 9/10ths ofthe law, then . .
• IT workers possess the data
• Intellectual Property (IP)
• Personally Identifiable Information (PII)
• We need information curators
• Partners must provide “knowledge workers”
• But it’s really more than that
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Guardians of identity
• More than providing / protecting:
• Systems
• Data
• Information
• IT workers provide and protect our modern identities
what the world needs for 2021 and beyond
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Emerging tech categories driving growth through 2023
The above revenue drivers are also the building blocks of modern IT
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
• The IT pro seesthat AI, IoT, and 5Gare extremelyimportant
• Why?
• Improves our computingenvironment
• Customerexperience
The technology that makes business move forward (business perspective)
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• IT workersneed tosolvethese issues
• What canyou bringto the table?
Complexity: The primary reason for increased sales cycles
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• These are the building blocks for our ambient computing world
• They support the4th industrial revolution
• Reflects today’shybrid environments
The IT pro’s perspective of the business Where do we get our AI and emerging tech? From the cloud . . .
essential skills
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Technical support job roles
▪ Typical titles:
– Help desk technician
– Service desk representative
– Field service technician
▪ Typical skills– Troubleshooting / diagnosing
– Working with people – training
– Remote support – “multi-channel”
– Cloud
– Security
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Data centers – we need problem solvers
• Working with server and edge computing hardware
• Troubleshooting knowledge
• People who can look beyond what a support ticket says
“The skills we’re looking for are nicely outlined in CompTIA’s education programs and certifications”
-- Anthony Putorek, Senior Global Workforce Development PM,Microsoft
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
We need cloud computing professionals
▪ Typical job roles
– Cloud architect
– Cloud engineer
– Cloud technician
– Cloud securityanalyst
▪ A critical technologyused today – and well into the future
▪ What does the cloud represent?
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• Vendor lock-in – a real worry
• How do you choose the right tool for the right job?
• Making informed choices
• Work withinstalled / data center
Multi-cloud / hybrid environments
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Cloud expertise is hard to find
33
Source: RightScale 2017 State of the Cloud Report
▪ Lack of foundational knowledge
▪ Security▪ Managing cloud spend
Top 3 Cloud Challenges
These needs haven’t changed much over the past few years. In January of 2021, Microsoft noted that the lack of cloud-specific skills has slowed adoption worldwide
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Fundamentals for any IT gig
• I often hear from CIOs, CISOs, and hiring managers that potential hires “just don’t have the fundamentals.”
• How today’s “end points” work
• Troubleshooting
• MAC addresses . . . . ARP
• Network knowledge
• Subnetting
• VLANs
• DNS resolution
• Authentication / access control
• Databases and search “You’ve got to know the territory!”
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AutomationAutomation
• The use of tech to automatically:
• Launch, underconditions
• Improve itself
• Respond to situations
• Communicate with othermachines and other people
• AI / ML is critical
• Ansible: Automate it all
Artificial Intelligence
MachineLearning
Deep Learning
KubernetesDockerAnsible
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Data / search / BI has become a critical skill area
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Linux 2.0
▪ Drives the cloud
▪ The tool of choice for
– AI / ML
– Pen testers / red teamers
– Security analysts
– Data scientists
▪ Mobile development (Android)
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Network management
• Distributed technology models
• Software Defined Networking (SDN)
• Capturing data where it is generated
• Edge
• 5G
• Network segmentation (e.g., landing zones”)
• Traffic prioritization
• Troubleshooting
what does it mean to be a cybersecurity professional?
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Solutions that security professionals provide
▪ Typical job roles
– Security enigineer
– Security analyst
– Security manager
– Threat hunter
– Compliance specialist
– Developer
– Pen tester
▪ Skills
– Analytical
– Liaison work
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Monitoring
▪ Data feeds + packet captures
▪ Direct feed from:
– Cloud resources
– Cloud AIM
– Hosts themselves
– “East / West” data
▪ Necessitated by:
– Cloud
– Data analytics
Packetcapture
Data feed
DiceSlice
Visualize
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Visualization – what do you see, here?
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Visualization – what pattern do you see, here?
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Monitoring security
• CTI integration
• AI
• Normalization
• An essential nexus
• Analytics / Correlation
• Data normalization
• Two-way communication
• Also, incident response
• Distributed workers
SecurityOperationsCenter 2.0
Routers
Switches
Security Information &
Event Management
(SIEM)
Intrusion Detection System (IDS)
Data stores / Servers
Cloudpresence
Security analystCyber Threat Intelligence
(CTI)
Datanormalization
Artificial Intelligence (AI)
XDR
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Cybersecurity workers – wearing three “hats”
▪ Consider where cybersecurity has gone, in terms of where cyber workers actually reside
▪ Management – Governance, Risk, and Compliance (GRC) –is now a major, separate component
what the IT industry needs –power skills!
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Implied skills – not listed in the job ads
• Individuals who understand
• System diversity
• Mapping business needs to tech
• How information flows from one system to another
• How to identify false positives
• Complex, multi-vendor situations
• Teamwork is essential
• Complex reasoning
• Emotional intelligence
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
We need workers from all backgrounds
• We need everyone!
• Diversity
• Previous careers / jobs / experience
• There is opportunity – if you apply yourself
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
The risks of shadow IT
Data analytics / BI
Complex projects Mapping tech to
business
Incident response
Rapid development
We need workers that can handle . . .
Monitoring
GRC
Cloud deployments
career pathways
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Enter where it makes sense for you . . .
instructor resources
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Join the CompTIA Instructors Network (CIN)
• Thousands of instructors• Collaborative environment• Worldwide• Request access
URL: https://cin.comptia.org
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
DIY labs – from the CompTIA Instructors Network (CIN)
• Tips for instructors• No-cost options• Hands-on demonstrations• Step-by-step discussion• Available on demand
URL: https://gateway.on24.com/wcc/eh/1119137/category/30669/the-pulse-diy-labs
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Complementary / complimentary resources
• Learning events about the latest skills and trends• Office Hours with James• CompTIA YouTube Live• Dedicated learning events (e.g., AFCEA
“boot camps”)• Face-to-face sessions (RSA, InfoSec Europe)
• Instructor support resources, including the CompTIA Instructor Network (CIN)
• Industry-leading research
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
CertMaster Learn for Instructor-led Training
AN INTERACTIVE ELEARNING ENVIRONMENTdesigned to make course management easier and learning more efficient and engaging
DEVELOPED BY COMPTIA FOR THE INDUSTRYcertification candidate and rigorously evaluated to ensure coverage of exam objectives
Designed to be used with CompTIA’s
HANDS-ON VIRTUAL LABS – ALSO, AI-ENABLED LEARNING!
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
CertMaster PracticeAN INTERACTIVE EXAM PRACTICE ENVIRONMENTonline knowledge assessment and certification exam practice and preparation companion tool.
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
CertMaster LabsWORK WITH SYSTEMS IN REAL-TIMELearn by doing
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Benefits
HELPS STUDENTS
LEARN more efficiently, retain
more, and achieve better outcomes
1
HOLDS LEARNERS
ACCOUNTABLE and gauges exam
readiness
2
HELPS ORGANIZATIONS
FOCUS instructional time where it counts
3
ENABLES ORGANIZATIONS
TO MANAGE COURSES
and quickly onboard new instructors,
students and administrators
4
KEEPS STUDENT PERFORMANCE
DATA and assignment
workflows centralized
5
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COMPREHENSIVELESSONS FLASHCARDS
PERFORMANCE-BASED QUESTIONS
EMBEDDED HOW-TO VIDEOS
1 Engaging Content
AI-enabled, due to our purchase of Metacog
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
Each topic presents the content to support a 15-30 minute presentation on a job task linked to exam objectives and is followed by review questions
1 Instructional Design
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Keeps learners focused on their study tasks and on track with their course completion goals
1 Learning Plan
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PRACTICE QUESTIONS Courses include hundreds of practice questions to test knowledge retention
PERFORMANCE-BASED QUESTIONS test the ability to put knowledge into action
2 Opportunities for Practice
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2 Student, Group, and Institutional Reporting
Instructors and supervisors can view:
• Student activity and total session time
• Performance on practice questions and performance-based questions
• Learning plan progress and student strengths and weaknesses by topic
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
2 Completion CertificateStudents earn their certificate when they reach 100% completion of their Learning Plan
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
3 DashboardsDashboards provide “at a glance” stats on class performance and topical areas where remediation might be required
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
3 Hands-on PracticeThe Learning Plan provides cues for when students should complete a hands-on task such as a lab activity
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
4Self-service Tools
Organizations can setup and organize new courses easily and provide access to instructors and students without having to contact CompTIA or use access keys
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
4 Instructor ResourcesCompTIA provides a classroom setup guide, setup scripts, PowerPoint files, and presentation planners to help instructors plan and facilitate lessons
Copyright (c) 2021 CompTIA, Inc. and i ts Affiliates. Al l Rights Reserved. | CompTIA.org
PLATFORM IS LTI 1.3 COMPLIANT PROVIDING EASY, FLEXIBLE INTEGRATION OPTIONS IMS Learning Tools Interoperability specification version 1.3
ALLOWS FOR SIMPLE AND COMPLEX INTEGRATIONS BETWEEN CERTMASTER LEARN AND LEARNING MANAGEMENT SYSTEM• Single sign-on• Asset-level tracking enables rich progress reporting back to the customer LMS
5 LMS IntegrationStudents can access all the benefits of CertMaster Learn from the convenience of your organization’s centralized LMS
Q & A
Copyright (c) 2021 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org
The Skills needed to combat today’s cybersecuritythreats (RSA)
Automated Pen Testing(Admin Magazine)
Two sides of the same coin: Pen testing and security analytics
What’s hot in network certifications(NetworkWorld)
Escaping the Cybersecurity Metrics Matrix(CompTIA)
Private Eye: Open source tools for automated
pen testing Admin Magazine
Thoughts about the help desk(YouTube)
The Hunt for the Meaning of the Red team(CompTIA)
The IT security disconnect (HP Enterprise)
A blockchain manifesto? A report from
the RSA 2018 Blockchain Focus GroupCloud Orchestration with Chef Admin Magazine
No more close shaves: Talking end
user security
How CIOs can optimize ITSM software(SearchCIO)
Vulnerability management: How to target bug bounty programs (TechTarget)
My career change journey: The importance
of networking
The role of the service desk in the cybersecurity kill chain (HDI)
How to prevent insiders from breaching your data (Forbes)
10 critical security skills every IT team needs(interview, CIO Magazine)
How AI can help you stay ahead of cybersecurity threats (CSO Magazine)
Don’t hack me, bro! (Admin Magazine)
At the hop: Security testing with hping3(Linux Magazine)
How Technical Debt Can Damage BusinessAgility andCompetitiveness
(ITPro, UK)
The Internet of Things (IoT) and Technical Debt: Why It Matters(CompTIA)
James Stanger, PhDTwitter: @jamesstangerSkype: stangernet
My CompTIA hub:https://www.comptia.org/blog/listing/author/james%20stanger
Thank You!
Latest articles and blog entries: Putting AI and ML to work (CompTIA)
What is the difference between IT security and cybersecurity? (CompTIA)
Observations at RSA San Francisco 2020(CompTIA)
Where the Wild Things Are: Investigating Browser-based Brute Force Attacks
October, 2020, Admin Magazine
Threat Modeling and Cyber Threat Intelligence (CompTIA)
Do Fuzzing Applications Really Work? (CompTIA)
Threat Intelligence Platforms – needed? (CompTIA)
Visualizing with the Elastic Stack and Zeek (CompTIA)
Moving to the Cloud: IT Infrastructure and Cybersecurity skills required (CompTIA)
Rust Never Sleeps: Cyber and my Vintage Land Cruiser (CompTIA)
The Cybersecurity Hat Trick (CompTIA)
No sleep ‘til SITS: The birth of time itself (CompTIA)
Cross-Layered Detection and Response (XDR): A Welcome New Entry in the Cybersecurity Alphabet Soup (CompTIA)
We’re All in this Together: Community and Collaboration Are Key to Cyber Success(CompTIA)
Old Guard “Cowboy IT”(SC Magazine)