computerized billing & collection system -...
TRANSCRIPT
Computerized Billing &
Collection System
Roberto A.O. Nebrida
Valdimir A. VegaMetro San Fernando Water District (La Union)
Key Issues1. Tedious, voluminous and costly paper work
2. Errors in meter reading and in bill computation
3. Doubtful meter reading and bill distribution work
4. Repetitive visits to customer by different personnel (reader & bill distributor/collector)
5. High number of personnel requirement
Solution: eBCS
1. Automated, paperless bill/account computation/processing, recording, analysis and reporting
2. Read-and-bill
3. Internal data sharing
4. Scalable
5. Data export capability
How it
works?
Advantages
Traditional BCS eBCS
1. Number of days before a bill is issued to customer
The following day Right away – on site
2. Number of minutes to post a payment
At least 5 minutes after payment
Less than a minute after payment
3. Number of personnel Less 50%
4. Paper cost Less 25%
5. Auto report capability 2 reports At least 6 reports
sample reports ...
Meter Reading Proof List Time & Motion Abrupt Increase
Other benefits...
1. Meter reader can perform other tasks such as disconnections, etc.2. Increased billing accuracy.3. Prevents anomalous billing.4. Monitors consumption pattern – sudden increase/decrease.5. Eliminates most billing process errors (e.g., encoding errors and illegible handwriting). 6. Assurance that the Meter Readers will actually go to each customer to read the meters.7. Convenient data processing, sharing, transfer, etc.8. Facilitates water bill inquiry.9. On time delivery of water bills and the possibility of getting the Payment from consumers
right away, rather than having to wait for the normal cycle (reading, encoding, printing of SOA and distribution of SOA).
10. Immediate reporting of meter problems (e.g., abrupt increase/decrease, meter defects).
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