ROOM MANAGEMENT MODULE

ROOM MANAGEMENT MODULE

SILENT FEATURESA room management module is typically essential component of f/oIt’s a common module within f/o ( PMS)Act as a link between f/o and housekeepingHelps in assigning rooms, updating room status .

Functions of room management module

Identify current room statusAssist in assigning roomsProvides guest historyOrganize h/k activityGeneration of reportsAssigning room rates

ROOM STATUS Means the availability and non availability of rooms.Availability of room largely depend on H/K Dpt and advance bookingThe accurate information of room status is required by the f/o for carrying their operation.Accuracy in room status avoids confusion and saves time

Room Status Terms Room Status Terms

Room Status Terms

· Occupied

·  On-change

·  Do not disturb

·  Sleep-out

·  Skipper

·  Vacant and ready

·  Out-of-order

·  Lock-out

·  DNCO (did not check out)

·  Check-out

·  Late check-out

Room and rate assignment

DEFENETION – Issuing of rooms and fixing a rate for the room

TARIFF STRUCTURE OF HOTEL

• The hotel charge a rate for the guest and these rate is known as room rate. The rates which are published on the room tariff card are known as room tariff or the Rack Rate.

• The room rates are basically divided into two types Rack Rate and Discounted Rate.

• Rack Rates are those which are published on the Tariff Card.

TARIFF STRUCTURE OF HOTEL

• The hotel will not sell all the rooms as per the Rack Rate always sometimes certain discounts are offered to the guest.

• The commonly found discount rates or special rates offered by the hotel to the guest are as follows -

C.V.G.R COMPANY VOLUME GURANTEED RATE

• This rate is offered to cooperate officers who promise to give a particular volume of business every year .

• Their will be a written agreement between the hotels and the company .

• Generally hotels give 10-15% discount to the corporate client. These is also known as commercial rates.

PROMOTIONAL RATES

This rates are followed by new hotels especially to make the guest accustomed to the hotel.

CREW RATE

These are reduced rates given to the airline crew.

TRANSIT /LAYOVER RATE

This are the rates given to the layover passengers of a delayed flight or cancelled flight. The rates are fixed with various airline companies.

GROUP RATE

These are the discount rates offered to the group travelers as they give bulk business to the hotel.

FAMILY RATE

Hotel offers little discount to the families . Discount is normally given on extra bed.

CRIB RATE

This rate is applicable to the children below 12yrs of age.

EXTRA BED RATE

This is the rate applicable for placing an extra bed . In the room extra bed rate is charged in case of occupancy of an extra person in a room.

GOVERNMENT RATE

Special rates are offered to the clientile from government organization.

WEEKEND RATES

These are special rates offered to boost the weekend business especially in business hotels.

WEEKLY RATES

This are the rates given to the guest who stay in the hotel for more than a week.

DAY RATE

This rate are applicable to the guest who wish to use the room during the day time it is also called as day use rate.

SEASONAL RATE

These rates vary from peak to off season. The rates would be discounted during the off season keeping in mind the low demand just to boost the business.

PACKAGE RATE

Special rates are given on guest rooms as a special package. The overall rate is inclusive of room rate puts other facilities like meals, tour etc

BACk TO BACK RATE / SERVICE RATE

These are the special rate offered to the travel agent who bring regular group traveler and other F.I.T booking to the hotel.

IN HOUSE RATE

This are the special rate offered to the guest who belong to the same company. For e.g. – employees of TATA getting a discount in Taj Hotel.