concessions quarterly meeting 11.15business.flydenver.com/bizops/documents/den... · 11/15/2016...
TRANSCRIPT
CONCESSIONS QUARTERLY MEETING11.15.16
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• Welcome | Part 1
• DEN AIM / Planning
• DEN Security
• DEN Environmental
• What’s Coming / Hot Topics / Closing | Part
• iCoupon
Agenda
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WELCOME / PART 1
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WELCOME
* Reminder * Concession Contact Info / Sign-in
Everbridge Q & A (presented by Gilly Warren)
Notification only
Communications to DEN Concession
IROPs
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WELCOME
Late Summer / Early FallReport Period: September 2016
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WELCOME
Master Plan / RFP update
Mandatory Pre-Proposal Conference 11/17 @ 2p
Important Updates
Revenue Reports
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DEN | AIM / PLANNING
PLANNING & DEVELOPMENTAIRPORT INFRASTRUCTURE MANAGEMENT
Mark AdamsSenior Director of Planning and DevelopmentAIRPORT INFRASTRUCTURE MANAGEMENT
Jenny InglishSenior Operational Planner
AIRPORT INFRASTRUCTURE MANAGEMENT November 2016
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Concourse and Apron Construction
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Scope: Remove & Replace five Jet Bridges in 2017 as part of the annual PLB replacement program.
A34 – Frontier (December 5-16)C48– Southwest (Jan 2017)A30 – DeltaA45 – InternationalB50 – UnitedB52 – United
Requesting: Funding for procurement, installation, CM/PM, contingency, & permitting.
Bridges Already Replaced:
2015- A49- A44- A40- B60
2016- A31- A29- A33- B42B- C36- C34- C33- C45
Proposed Program is to replace 5 bridges per annum.
• Start: January 2017• PM: Steve Simpson• [email protected]
2017 PLB REPLACEMENT
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C Concourse Construction Phasing
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B Concourse Construction Phasing
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C Concourse Construction Phasing
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Upcoming 2017 Projects
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Rwy 8/26 REHABILITATION
June 2017-September 2017
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• Project Limits• Runway 8-26, Taxiway R and its connectors, EE Apron• Taxiways L & M north of TW ED intersection• Great Rock Street (ARFF response road between TW ED & RW 8-26)
• Concrete pavement rehabilitation• Eliminate a bump in the runway 3600 feet west of RW 8 threshold• FAR Part 139 corrections to airfield lighting• Lighting & electrical improvements – switch cabinets & detector loops• Improve Taxiways L & M Safety Areas from ADG 4 to ADG 5• Correct earthwork in runway safety area• Install active pavement sensor system• Remove & replace FAA’s RW 26 threshold bar • Rehabilitate Great Rock St., an ARFF response road
• Construct pavement fillets and lighting at intersections• Widen road by 6 feet• Reduce existing hill and grade
PROJECT SCOPE
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GREAT ROCK ST ENTRANCE & HILL
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B Concourse Construction Phasing
Re-circuit and Rehabilitation of Ramp Lighting
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• Rehabilitate: Remove & replace light fixtures with L.E.D.,
transformers, cables, & current regulators for all circuits in the
concourse areas
• Re-circuit: Add cables and controls to split the TWs AN, BS, BN, &
CS centerline lights into segments that can be switched on/off
around snow melters
PROJECT SCOPE
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• Red ovals indicate snow melter locations
SNOW MELTER LOCATIONS
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SNOW MELTER & LOADER ON APRON
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GARDI 2017 – CONCOURSE B SOUTHEAST
Gates B42/B44 – April 2017 – Mid-July 2017Gates B46/B48 – Mid-July 2017 – Mid-Oct 2017Gates B50/B52 – Mid Oct. 2017 – Mid- Dec. 2017Gates B54/B56 – Jan 2018 – Mid-March 2018Gates B58/B60 – Mid March 2018 – June 2018
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A EAST GROUND LOAD
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DEN | SECURITY
AIRPORT SECURITY UPDATECONCESSION PROHIBITED ITEMS
ALEX JACKSONSECURITY MANAGER11/15/2016
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• Due to recent mandatory changes by TSA, self-audits must be completed by
tenants who are in possession of Prohibited Items in the Sterile Area.
• Audits must be completed and logged no less than three times daily; once at
the beginning of operations, once at the mid-point, and once at the end of
operations.
• If a Prohibited Item cannot be located or accounted for, Airport Security
must be notified immediately at (303)-342-4210.
• All items must be physically accounted for and the audit sheet must be
signed by the individual who performed the audit.
• Audit records must be retained for a minimum of 90 days and must be
available for review to Airport Security or TSA at any time.
PROHIBITED ITEM AUDIT REQUIREMENTS
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SAMPLE AUDIT SHEET
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SAMPLE FAILED AUDIT #1
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SAMPLE FAILED AUDIT #2
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• Keep all items in one location when not in use, preferably a locked
container in a secure location. If items are stored in a drawer or cabinet,
ensure that it is locked at all times unless the Prohibited Item is in use.
• Keep all audit sheets in a binder with the Approved Master List and
Prohibited Items Security Statement.
• It is strongly recommended that one point of contact takes primary
responsibility for the auditing and logging of Prohibited Items.
• Remove unnecessary prohibited items, or replace with a different non-
prohibited item.
BEST PRACTICES
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DEN | ENVIRONMENTAL
FOOD DONATION PROGRAM - EXPANSION
John Hambright, Jerry Williams, & Alexandra SchmittDEN Environmental Services SectionNovember 15, 2016
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DEN received 2016Hungry for Change Award from Metro Caring
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DEN Partners have donated over 30,000 pounds in 2016
• Bill Bolin, Paradies• Don Williams, Delaware North• Bob Phillips, Chelsea Food Services (United)• Derek Moon/Steven Stinson, LSG Sky Chefs• Shoni Jones, Root Down• Roberto Lee, Hudson Group
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PLANNED COOLER LOCATIONS
Coming Soon to a
Concourse Near You!!
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• The Bill Emerson Good Samaritan Act protects good-faith donations.
• Donations are tax deductible and may be eligible for additional tax credit (Denver Enterprise Zone).
• DEN Environmental will come by your restaurant for staff training one week before expansion launch.
FINAL THOUGHTS PowerPoint Review
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Before Submitting to PowerPoint ReviewCONTACT
• DEN ENVIRONMENTAL SERVICES
• Jerry Williams ([email protected]) – ph. 303-342-2087
• John Hambright ([email protected]) – ph. 303-342-2759
• Alexandra Schmitt ([email protected]) – ph. 303-342-2633
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THANKSGIVING / HOLIDAY 2016Hours of Operation
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• Over a 12-day period, expect 4 days in the top 10 busiest ever for checkpoint
screening.
• November 27th (Sunday) is projected to be the new busiest day ever for
checkpoint screening at DEN (with 72,756).
• Peak Screening Days: • November 18th (Friday)• November 23rd (Wednesday)• November 26th (Saturday)• November 27th (Sunday) • November 28th (Monday)
THANKSGIVING 2016 | At a Glance
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REMINDER
A minimum of 16 hours per day as approved by
Concessions Management, 7 days a week, 365 days
(366 days in case of a leap year) a year.
Minimum hours of operation are from one hour before
the first scheduled flight to the departure of the last
scheduled flight.
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THANKSGIVING 2016
Thanksgiving Holiday Red-Eye Schedules & Passenger Forecast.
Thanksgiving redeyes at DEN have been loaded into the schedules. In terms of volume it matches the red-eyes
United had for Thanksgiving 2015, but it is 3x the red-eyes that Southwest had for Thanksgiving 2015.
Additional Flights
Southwest, Nov. 22: 10:40p -11:25p: 2,623 departing seats, 17 flights
Southwest, Nov. 23: 10:40p -11:25p: 2,623 departing seats, 17 flights
Southwest, Nov. 27 10:35p -11:25p: 2,903 departing seats; 19 flights
Southwest, Nov. 28 10:40p -11:25p; 2,623 departing seats; 17 flights
United, Nov. 26: 11:50p -12:37a: 5,168 departing seats; 47 flights
United, Nov. 27: 11:50p -12:37a: 5,390 departing seats; 46 flights
Daily Flights
Frontier, Nov. 22 - 27: 11:15p – 12:45a; 1,300 departing seats; 6 flights (each night)
Jet Blue, Nov. 22 – 27: 11:59p; 150 departing seats; 1 flight (each night)
Spirit, Nov 22 – 27: 11:45p; 228 departing seats; 1 flight (each night)
American, Nov 22 – 27: 11:59 – 1:19a; 347 departing seats; 2 flights (each night)
In terms of volume, 2016 matches the red-eyes United had for Thanksgiving 2015, but it is 3x the amount of red-eyes that Southwest had.
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THANKSGIVING 2016
Thanksgiving Holiday Early Morning Schedules & Passenger Forecast.
Early schedules are pretty consistent with daily operations during the holiday period, with the exception of
Southwest.
Additional Flights
Southwest, Nov 22 -23, and 27 - 28: 5a – 5:15a; 779 departing seats; 3 flights (each early morning.)
Thanksgiving Day Schedules & Passenger Forecast | Early Flights
United, Nov. 24: 6a – 6:55a: 1,102 departing seats, 5 flights
Southwest, Nov. 24: 5:30a – 7a; 1,669 departing seats; 9 flights.
Frontier, 6:15a – 8a: 1,700 departing seats, 8 flights.
Delta, 6:04a – 7:05a: 716 departing seats, 5 flights.
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THANKSGIVING 2016
Thanksgiving Day | Last Flights
A Concourse
Spirit 11:45p
American Airlines 11:59p
Delta 4:00p
Frontier 11:59p
Jet Blue 11:59p
B Concourse
United 11:59p (NOTE: 7:05 – 7:50p = 607 seats; no flights from 7:50 – 11:59p)
C Concourse
Southwest 7:50p
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THANKSGIVING 2016 | BCON Gate Strategy
UNITED LATE FLIGHTS
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THANKSGIVING 2016 | CCON Gate Strategy
SOUTHWEST EARLY FLIGHTS
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WINTER HOLIDAY 2016
Winter Holiday Schedules & Passenger Forecast.
Southwest
Southwest, Dec 21 - 23, Dec 26 – 30, and Jan (’17) 2: 5a – 5:25a; 1,208 departing seats.
Southwest, Dec 16: 9:50p – 10:25p; 2,448 departing seats.
Southwest, Dec 18 – 20, Jan (’17) 1, 3 – 4: 9:50p – 10:25p; 2,623 departing seats.
Southwest, Dec 21 - 23, Dec 26 – 30, and Jan (’17) 2: 10:55p – 11:25p; 2,408 departing seats.
United
United, Dec 16 – 17, 23: 11:55p – 11:59p; 687 departing seats.
United, Dec 18 – 22: 11:55p; 333 departing seats.
United, Dec 24: 11:55p – 11:59p; 345 departing seats.
United, Dec 30 – 31, Jan (’17) 7: 11:59p; 179 departing seats.
United, Jan (’17) 1 - 3: 11:55p; 333 departing seats.
United, Jan (’17) 6: 11:59p; 551 departing seats.
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HOLIDAY DECORATIONS
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HOLIDAY DECORATIONS
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HOLIDAY DECORATIONS
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HOLIDAY DECORATIONS
All plans for holiday decorations must be submitted via email
to:
Rick Neel – Food & Beverage
Sean Mayo – Retail
Pam Dechant – Services
Plans must be inclusive of materials, adhesives, and
renderings, and must adhere to current DEN, first-class
standards.
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OTHER HOT TOPICS
IROPs for Concessionaires | Preparing for Inclement Weather
Fair Pricing (late January 2017)
Next Job Fair (February 2017)
2017 Concessionaires Quarterly Meeting Schedule
3/14/17, 6/20/17, 9/19/17, and 11/14/17
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iCOUPON
An Introduction to iCoupon
Everyone Hates Queues!• Disruptions are a fact of life, but existing systems don't help
airlines make matters any better for the customer:• Customers have to find a service desk to collect their
flight delay voucher• …queue with everyone else affected by the delay(s)• Ground crew have to issue vouchers individually, at the
same time as trying to rebook other passengers• …plus deal with agitated, unhappy customers
• It's a process full of friction and conflict
What is iCoupon?• iCoupon is clever technology which lets airlines and ground
handlers add vouchers remotely to a passenger’s boarding pass
• Unlike other voucher solutions, iCoupon vouchers are added to the “object” which is already in the customer’s hands -meaning that your customer is almost guaranteed to have access to the voucher(s) during their journey
• iCoupon vouchers can be added at any time, and you can add as many vouchers as you like to the same ticket, card or smartphone app
• No Queueing!
How does iCoupon work?• Add vouchers to:
• Paper Boarding Pass• Or Smartphone Boarding Pass• Or Frequent Flyer Card
• All barcode formats supported• Choose Activation Time• Choose Expiry Time
How does iCoupon work?• Set your own voucher profiles• Business vs Economy• Restrictions e.g. alcohol• Add a second voucher (subsequent delay)• Load Vouchers for Hotel Accommodation
Making life easier for HMSHost• iCoupon vouchers eliminate paper vouchers – retail staff simply
scan the passenger’s boarding pass to redeem the voucher issued by the airline
• The process is fast and simple, allowing staff to see the value of the voucher on the till
• Any spend over the value of the voucher is automatically added to the customer’s check
• iCoupon automatically creates an invoice for the airline without the need for any manual calculation of voucher values
• iCoupon provides a complete audit trail for the airline, allowing them to pay the invoice quickly
Benefits for Retailers• iCoupon is distributed instantly to every passenger
• 100% distribution of vouchers means that every passenger has the opportunity to spend their voucher
• No queues• Because vouchers are added remotely to boarding
passes, passengers do not have to queue to receive their voucher – giving them more time to get to the retail unit and spend their voucher
• iCoupon encourages additional spending• iCoupon vouchers are seamlessly integrated with the
HMSHost POS system, allowing the customer to select the items they want and automatically calculating the additional amount payable by the customer
• iCoupon significantly reduces administration costs
Benefits for Airlines and Ground Handlers• iCoupon reduces ground crew workload
• Eliminating the task of creating and issuing paper vouchers provides an opportunity to reduce staff costs
• iCoupon eliminates fraud• Checking retailer invoices is difficult or impossible with
paper vouchers; iCoupon invoicing is transparent and fraud-proof
• iCoupon reduces customer compensation claims• iCoupon provides proof that all passengers have been
provided with compensation and proves compliance with EU261
• iCoupon significantly reduces administration costs
Manual Vouchers
DCS Generate
d Vouchers
Single-Use Credit Card
iCoupon
No passenger queuing
Remote issue of second voucher
Prove 100% EU261 compliance
VAT Recovery (UK and potentially EU-wide)
Instant issuing of vouchers
Fraud-proof (2 factor authentication)
Easy passenger redemption
No work for ground crew
Transparent automated billing
Manual Vouchers
DCS Generated Vouchers
Single-Use Credit Card
iCoupon
Paperless billing
No integration required
Defined validity period
