concor_ipr ts

8/2/2019 CONCOR_IPR TS

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Training Programme

ON

INTER PERSONAL RELATIONS &

TEAM SPIRIT

Organised by :

Container Corporation of India Limited

ON

October 25, 2005

AT

NEW DELHI


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PRESENTER

Sumit Chaudhuri

Chairman and Managing DirectorTHIRD MILLENNIUM

BUSINESS RESOURCE ASSOCIATES

PRIVATE LIMITED


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INTER PERSONALRELATIONS

Session :


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The People You Interact

WithBoss (es)

Seniors other than Boss

Subordinate (s)Peers / Colleagues

Visitors

Business : Various Categories Friends / Relatives

Boss Spouse / Family Members


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My Boss & I

When I take a long time I am slow.

When my boss takes a long time He is

through.

When I dont do it I am lazy.

When my boss doesnt do it He is toobusy.


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My Boss & IContd.

When I do something without being told I amtrying to be smart.

When my boss does the same That isinitiative.

When I please my bossIm apple polishing.

When my boss pleases his boss He is

cooperating.

When I do good My boss never remembers.

When I do wrong He never forgets.


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Successful Ways ofManaging Boss

1. Build confidence in him

2. Understand his needs

3. Avoid confrontation

4. Discuss issues of interest to him

5. Accept instruction if they are o.k.6. Use logic to convince him if not o.k.

7. Give timely feedback


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Successful Ways ofManaging BossContd.

8. Help him to update his knowledge

9. Work with him in a crisis

10. Be open, fair and sincere11. Meet targets

12. Appreciate his point of view

13. Personal communication rather thanwritten

14. Hear him out now, argue later


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Successful Ways ofManaging BossContd.

15. Ask for his advice

16. Involve him

17. Take on responsibility18. Act like a friend

19. Meet informally

20. Prove that your way produced results eventhough it was different from his

21. Fall in line with his thinking

22. Attitude of Boss is always right, do what

he says


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Unsuccessful Ways ofManaging Boss

1. Not presenting clear facts

2. Giving too many details

3. Letting him do the follow up

4. Approaching at the wrong time

5. Discussion without full facts

6. Direct confrontation

7. Trying to bluff him


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Unsuccessful Ways ofManaging BossContd.

8. Own rigid attitude

9. Making him suspect that you are

discussing him10. Not giving him feedback

11. Lack of persistence

12. Not understanding that he is underpressure from his boss


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Unsuccessful Ways ofManaging BossContd.

13. Not agreeing with him

14. Leaving the decision to him

15. Mixing with him socially

16. Making him insecure by taking owndecisions


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The Most Important Words

The six most important words are

I admit I made a mistake

The five most important words are

You did a great job

The four most important words are

What is your opinion?


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The Most Important WordsContd.

The three most important words are

If you please

The two most important words are

Thank you

The least most important word is

I


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Winners vs. Losers

The Winner is always part of the answer;

The Loser is always part of the problem;

The Winner always has a program;The Loser always has an excuse;

The Winner says Let me do it for you

The Loser says Thats not myjob

The Winner sees an answer for every problem;

The Loser sees a problem for every answer;


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Winners vs. LosersContd.

The Winner sees a green near every sandtrap;

The Loser sees two or three sand traps near

every green;

The Winner says, It may be difficult but itspossible;

The Loser says, It may be possible but its toodifficult;

Be a Winner !


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10 Rules of HumanRelations

1. Speak to People There is nothingso nice as a cheerful word of greeting.

2. Smile at People It takes 72 musclesto frown, only 14 to smile.

3. Call People by Name The sweetest

music to anyones ears is the sound ofhis own name.

4. Be Friendly and Helpful If youwould have friends, be a friend.


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10 Rules of Human RelationsContd.

5. Be Cordial Speak and act as ifeverything you do is a genuine

pleasure.6. Be Genuinely Interested in People

You can like almost everybody if

you try.7. Be Generous with Praise Cautious

with criticism.


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8. Be Considerate With the feelings ofothers. There are usually three sides to acontroversy: yours, the other persons

and the right side.

9. Be Alert To give service. What countsmost in life is what we do for others.

10. Add to This a Good Sense of Humour A big dose of patience and a dash ofhumility and you will be rewarded many

fold.

10 Rules of Human RelationsContd.


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Inter-Personal Relationship

Relationship between two or morepeople

Trust is an absolute must for a warm andeffective inter-personal relationship.


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Inter-Personal RelationshipContd.

Trust Stands for:

T = Togetherness

R = Respect

U = Understanding

S = Sincerety

T = Trust / Thrust


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Inter-Personal Skills

For initiating, developing andmaintaining fulfilling relationships, the

basic skills required are:1. Knowing and Trusting

2. Understanding each other

accurately and unambiguously3. Influencing and helping

4. Resolving problems and conflictsconstructively


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Learning InterpersonalSkills

1. Becoming aware of the need for anduses of a skill.

2. Identifying the behaviour involved inthe practice of that skill.

3. Practicing the behavior.


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Learning Interpersonal SkillsContd.

4. Receiving feedback concerning howwell one is performing the behavior.

5. Changing / Modifying ones behaviourbased on feedback, if needed.

6. Integrating the behaviour into ones

behavioural repertoire


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Inter-Personal Dynamics

An Introduction

Other people play a crucial role in our lives.

At different contexts, they are the source ofmany of our most satisfying forms of pleasure(love, praise, assistance) and many of ourmost important forms of pain (criticism,

annoyance, rejection). We spend a great dealof our time interacting with them, thinkingabout them, and trying to understand them.


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Relationship andInteractions Help

1. In formation of our sense of identity

2. In acquiring a sense of belonging

3. In satisfying our need for safety andprotection

4. In enhancing our personal

development5. In fulfilling self-esteem and

accomplishments


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Self-Concept

1. A system of knowledge, feelings, andideas about the self that lends coherence

to individuals self-relevant experiences.2. It emerges primarily from information

provided by other people i.e. from socialinput.

3. Development of self-concept has its rootsin early childhood and continues in lateryears.


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The Three Selves

The Perceived Self The person we knowwe are in private moments of total honesty.

The Presenting Self The image we projectto the world.

The Desired Self The person we wish tobe.

We wear masks to be the kind of personothers expect we should be instead of theperson we truly are. When this presenting

self is attacked, we become defensive.


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Self-Concept as a Basic Set

of Traits

1. Self-efficacy is a collection of beliefs andexpectancies about his / her ability todeal effectively with tasks and to

accomplish what needs to be done.2. Self-monitoring is a personality

disposition that ranges from the tendencyto regulate ones behaviour on the basis

of the situation (High self-monitors) to thetendency to regulate ones behaviour onthe basis of internal factors (Low self-monitors).


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Self-Concept as a Basic Set ofTraitsContd.

3. Self-esteem refers to a personsattitude about himself / herself. Itdepends on how closely anindividuals perceived self-characteristics match his / herconcept of an ideal self.


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Individuals with High Self-Esteem

1. Tend to talk firmly

2. Are likely to think well of others

3. Perform well when being watched

4. Take responsibility

5. Have assured and open non-verbalcommunication


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Individuals with High Self-

EsteemContd.

6. Able to defend themselves againstthe negative comments of others

7. Are concerned and empathetic8. Work harder for people who demand

high standards of performance

9. Expect to be accepted by others10. Function better in inter-personal

situations


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Individuals with LowSelf-Esteem

1. Do not appear self-confident, tend tobe defensive and hesitant

2. Likely to disapprove of others3. Feel threatened by people they view

as superior in some way

4. Perform poorly when being watched

5. Shirk responsibility


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Individuals with Low Self-

EsteemContd.

6. Are apprehensive of rejection byothers

7. Slack body posture is marked byprotective gestures

8. Work harder for undemanding, lesscritical people


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Self Concept Can BeChanged

1. Set achievable goals, judging your talentand aptitude

2. Observe models who handle themselvesin the ways you would like to adopt

3. Inculcate a strong will to work for achange

4. Get accurate feedback from those whoare supportive and appreciative of yourefforts


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TEAM SPIRIT

Session :


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Objectives

1. To develop skills for working as ateam member

2. To sensitize participants to thebehavioural dynamicscharacterising the relationships

amongst the team members indifferent situations


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How many of you are familiar withthe following names?

Desh Prem Azad

Ramakant Achrekar

Quiz


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They are the coaches of

Kapil DevSachin Tendulkar

This is real teamwork. The coachworks behind the scene unknownto people while their traineesbecome known all over the world.

QuizContd.


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Teamwork

INDIA V/S JAPAN

One Indian = Two Japanese

Two Indians = One Japanese

Three Indians = Utter Confusion


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The Success Triangle(ASK Principle)


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ASK Principle - Meanings of

Terms

1. Attitude Learned inclination tobehave in a consistent evaluative

manner2. Skill Expertness or practiced

ability or tact.

3. Knowledge Familiarity gained byexperience or range of information


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Teamwork

My supervisxr txld me that Teamwxrkdepends xn the perfxrmance xf every singlepersxn in the team. I ignxred that idea untilmy supervisxr shxwed me hxw the xfficecxmputer perfxrms when just xne single keyxf the keybxard is xut xf xrder. All the xther

keys wxrk just fine except xne but that xnedestrxys the effectiveness xf the cxmputer.Nxw I knxw that even thxugh I am xnly xnepersxn, I am needed if the team is tx wxrk as

a successful team.


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TeamworkContd.

There is no letter I in the word TEAMWORK

- Bill FosterNone of us is as fast as all of us

- Ken Blanchard

Teamwork divides the task and doubles thesuccess

- Anonymous

E i l f T


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Essentials of TeamWorking

1. Accomplishment of tasks

2. High motivational level of members

3. Synergy effect : ordinary people workingextraordinarily to supplement andcomplement each others competency

and support each others incompetency toproduce phenomenal results.


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Teamwork Agenda- WILLIAM G. DYER

1. Goals

2. Strategic Planning

3. Strengths and Limitations

4. Expectations (Role Clarity)

5. Decision Making (Accuracy andAcceptance)


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Teamwork AgendaContd.- WILLIAM G. DYER

6. Organizing

7. Relations with Significant Others

8. Current Problems

9. Motivating self and others


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Team Spirit

Team spirit is

nothing but acollective desire to

win.


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Coming Together is a Beginning

Keeping Together is Progress

Working Together is Success

At Which Stage are You ?

THINKSuccessful organisations are

built by successful people

Team SpiritContd.


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TOGETHER

EVERYONE

ACHIEVESMORE

Team SpiritContd.


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TOGETHEREVERYONE

ACHIEVESMIRACLES

Team SpiritContd.


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My grateful thanks

to

Mr. K.K. Srivastava

Ms. Charu Malhotra

Mr. Sidhartha Mukherjee

Mr. Mohammad Arif

and

Many others from whom I have learntimmensely


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THANK YOU!

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