conducted by delivered by je group

A Report on

Soft Skills Training Program

for TY BBI & TY BMS students

conducted from July 2017 to February 2018

Conducted by Shri S. H. Kelkar College, Devgad

Delivered by

JE Group.

Contents

Introduction ............................................................................................................................................. 3

Training Program Management Team....................................................................................................... 3

Overall Execution Process ......................................................................................................................... 4

Soft Skills Training Topics .......................................................................................................................... 6

Enrolled Students ..................................................................................................................................... 7

Training Program Plan .............................................................................................................................. 8

Student’s Inputs ..................................................................................................................................... 10

Delivery Details ....................................................................................................................................... 11

Attendance ............................................................................................................................................. 14

Assignments ........................................................................................................................................... 15

Performance Assessment ....................................................................................................................... 16

Student’s Feedback ................................................................................................................................ 18

Certificates ............................................................................................................................................. 19

Conclusion .............................................................................................................................................. 20

P a g e | 3 Soft Skills Training Program - 2017/18 Confidential

Introduction Shri S. H. Kelkar College, Devgad (“College”) identified Soft Skills development as a need for its deserving students across Graduation & Post-Graduation levels. Soft Skills training required to be delivered by experienced consultants over several months during the academic year. Vaishali Manerkar & Jayant Manerkar from JE Group (“Consultants”) got sensitized with the fact that bright students from Sindhudurg region could not get selected in good companies due to their lack of confidence and exposure to the Soft Skills. They approached the College with an objective to improve employability of students within the College through relevant training. During the meetings between senior management of the College & the consultants, both of the parties sensed that they can work together on a training program on soft skills development. The first program of its kind was offered to final year students from BBI and BMS streams. This document provides a report on the Soft Skills Training Program.

Training Program Management Team

The following people played major roles during the entire program design and execution.

1) Dr. Gurudeo T. Parulekar, Principal: Program sponsor & final decision maker for the Training Program.

2) Prof. BalkrishnaTeurwadkar, HoD - Department of Management Studies: Program coordinator, acted as a single point of contact from the College. Responsibilities include enrollment of students & their attendance during training sessions, arrangement of classroom infrastructure, internet access for the Consultant’s laptop, scheduling periodic meetings between the stakeholders and administrative activities related to the training program.

3) Prof. Rashmi Hirlekar, HoD - Department of Banking & Insurance: Program facilitator for TY BBI students. Assist Program Coordinator as per the need.

4) Mrs. Vaishali Manerkar, JE Group: Soft Skills Trainer. Responsibilities include developing the training plan, training delivery, student assessment, creating documents for periodic reviews with the College, submitting documents& reports related to the training program.

5) Mr. Jayant Manerkar, JE Group: Soft Skills Trainer. Responsibilities include developing the training plan, training delivery, student assessment, creating documents for periodic reviews, submitting documents& reports related to the training program.


Overall Execution Process

The following diagram shows end-to-end process followed during the execution of the training program.

1) Proposal Finalization: Discussions between the Consultants & management of the College to finalize the scope, approach, timelines & commercials of the proposed Soft Skills Training Program.

2) Student Meeting: A meeting was conducted with TY BBI & TY BMS students for about 3 hours to explain them necessity of the training program & provide them details about the contents, schedule etc.

3) Parent Meeting: A meeting was conducted with the students who are interested in the training program, their parents, the Consultants, relevant staff members & Principal of the College. Nature of the training program & expected benefits to students were explained. Suggestions from the meeting were incorporated in the training plan. At the end of the meeting, students & parents committed to perform their duties towards this program.

4) Student Enrolment & Work Order: College enrolledinterested students in the training program & collected fees. Consultant fees were finalized by College based on the enrolments & work order was released to the Consultants for the engagement.

5) Develop Training Plan: Consultants prepared a plan for customized training program for the batch of enrolled students. Training calendar was prepared & published for the program.

6) Training Delivery: Training sessions were conducted as per the training calendar. Students attended the training sessions in the College on designated days. In addition to the training sessions, studentswere assigned activities & assignments to be submitted. Consultant used the following methods for teaching.


Classroom Presentations

Videos

White boarding

Storytelling

Games and activity based training

Competitions

Guest Lectures

7) Continuous Assessment: Each student was assessed continuously during the training program through attendance, assignments, participation in activities, etc. Consultants provided feedback to the students periodically & guided them to improve. Additionally, the performance of students was reviewed with senior management of the College periodically.

8) Certifications: Students were given certificates by the College after successfulcompletion of the training program. Additionally, high performing students were rewarded for their achievements.

9) Final Report Submission: A report on the Soft Skills Training Program (this report) was submitted by the Consultants to the College.


Soft Skills Training Topics

The following Soft Skills Topics were planned to be covered during the training program.

1) Communication 2) Teamwork 3) Time management 4) Critical thinking 5) Mind Map 6) Digital Literacy 7) Positive attitude 8) Self-motivation 9) Leadership 10) Work ethics 11) Dependability 12) Adaptability 13) Negotiations 14) Interview techniques

In addition to these topics each student appeared for a mock interview of the Job Description of his/her choice. Personalized feedback was given to each student after the interview. A new topic on “Customer Service” was added as the need was identified by the Consultants while delivering the sessions.


Enrolled Students

The following students were enrolled in this training program. TY BBI

1. Akshata Gaikwad 2. AkshataKeluskar 3. AkshayaKanade 4. AlviraFernandis 5. AmrutaDhuri 6. Angela Fernandes 7. AsmitaGhadi 8. BhagyashriNavare 9. Gaurav Panchal 10. HarshadaSutar 11. JayeshParadkar 12. ManjiriSoman 13. NamitaDasaraye 14. NamrataSawant 15. NamrataZarkar 16. Nitin Khochare 17. Pooja Kambali 18. Pratik Kasale 19. PreetiAcharekar 20. ReshmaZore 21. ShevantiAeer 22. SonalSuke 23. SunitaZarkar 24. SwapnajaGhadi 25. TanviGhadi 26. VishakhaGogate 27. YogitaRaut

TY BMS 1. Akshata D Dhuri 2. Akshata G Dhuri 3. Ankit Kadam 4. Ankita Kadam 5. Ashwini Ilawdekar 6. BhagyashriChavan 7. GurunathParab 8. Harshada Kadam 9. HrishikeshRane 10. Kanchan Teli 11. MangalKubade 12. Mayur Lad 13. MrunaliRane 14. Namrata Kadam 15. PrajaktaBandkar 16. PranayRane 17. Pratik Tukral 18. RameshwariKhobarekar 19. Sachin Kadam 20. Shweta Ambare 21. SiddheshPalekar 22. SnehalGaonkar 23. Swapnesh Kadam 24. Vinita Sagavekar 25. VishakhaGhadi

However, the following students could not complete the training program till the end. They were not awarded with the certificate of completion.

1. Ankit Kadam 2. Mayur Lad 3. Nitin Khochare 4. PranayRane 5. Pratik Kasale 6. Sachin Kadam


Training Program Plan

The following tables provide overall view of the training plan. This is based on the latest version of the plan document. Please refer to “Batch-1 Training Plan - ver 2.xlsx” for more details.

28-Jul 29-Jul 04-Aug 05-Aug 11-Aug 12-Aug 18-Aug 19-Aug 15-Sep 16-Sep

No Topic Hours Day-1 Day-2 Day-3 Day-4 Day-5 Day-6 Day-7 Day-8 Day-9 Day-10

1 Orientation & Ice-breaker 3

2 Communication 20

3 Teamwork 8

4 Time management 4

5 Critical thinking 5

6 Mind Map 3

7 Digital Literacy 3

8 Interview techniques 10

9 Positive attitude 2

10 Self-motivation 2

11 Leadership 2

12 Work ethic 2

13 Dependability 2

14 Adaptability 2

15 Negotiations 2

16 Customer Service 2

17 Guest Lecture 4

18 Mock Interviews 22

19 Closure 2

Total Hours 100

22-Sep 23-Sep 29-Sep 06-Oct 07-Oct 13-Oct 14-Oct 23-Oct 24-Oct 24-Nov 25-Nov

No Topic Day-11 Day-12 Day-13 Day-14 Day-15 Day-16 Day-17 Day-18 Day-19 Day-20 Day-21

1 Orientation & Ice-breaker

2 Communication

3 Teamwork

4 Time management

5 Critical thinking

6 Mind Map

7 Digital Literacy

8 Interview techniques

9 Positive attitude

10 Self-motivation

11 Leadership

12 Work ethic

13 Dependability

14 Adaptability

15 Negotiations

16 Customer Service

17 Guest Lecture

18 Mock Interviews

19 Closure


26-Nov 01-Dec 02-Dec 08-Dec 09-Dec 15-Dec 16-Dec 26-Dec 27-Dec 28-Dec 29-Dec

No Topic Day-22 Day-23 Day-24 Day-25 Day-26 Day-27 Day-28 Day-29 Day-30 Day-31 Day-32


2 Communication

3 Teamwork

4 Time management

5 Critical thinking

6 Mind Map

7 Digital Literacy


9 Positive attitude

10 Self-motivation

11 Leadership

12 Work ethic

13 Dependability

14 Adaptability

15 Negotiations

16 Customer Service

17 Guest Lecture

18 Mock Interviews 3 2 1 1 3 2 0 0 3 3 4

19 Closure

30-Dec 05-Jan 06-Jan 12-Jan 13-Jan 19-Jan 20-Jan 21-Jan 09-Feb 10-Feb

No Topic Day-33 Day-34 Day-35 Day-36 Day-37 Day-38 Day-39 Day-40 Day-41 Day-42


2 Communication

3 Teamwork

4 Time management

5 Critical thinking

6 Mind Map

7 Digital Literacy


9 Positive attitude

10 Self-motivation

11 Leadership

12 Work ethic

13 Dependability

14 Adaptability

15 Negotiations

16 Customer Service

17 Guest Lecture

18 Mock Interviews 2 5 0 3 3 3 3 3

19 Closure


Student’s Inputs

Students were requested to provide their information & expectations from the program at the beginning of the Training Program. Please refer to “Student Info Form.pdf” for details of the form. The following diagram shows inputs related to level of expertise & expectations at the beginning of the program. Please refer to “Batch-1 Student Info and Feedback.xlsx” for more details.

Training delivery was customized based on the inputs received from the students.


Delivery Details

Trainings were delivered in a classroom in the College. During initial weeks, sessions were conducted on every Friday & Saturday from 10:30 am to 12:30 pm. No sessions were planned during College holidays & exam periods. After few months, extended sessions were scheduled on Sundays & holidays to catch up on the schedule.

Training Program start date: Friday, 28-July-2017

Training Program end date: Saturday, 10-Feb-2018

Total number of sessions conducted: 42

Total hours of training: 100 Hrs

Total mock interviews conducted: 44 (2 did not appear - PreetiAcharekar, ShevantiAeer) The session-wise delivery of topics is as follows.

Session Topics Covered

1 Registration, Ice-breaker

2 Introduce your classmate, Tell the English Word, Assignment - Write about yourself

3 Introduce your classmate to the Recruitment Manager, Tell the English Word, Grammar Sentence

4 Tell the English Word, Making a request to your manager, Grammar Noun

5 Making a request to your manager, Grammar Pronoun & Articles

6 Making a request to your manager, Assignment feedback, Grammar Verb & Tense, Assignment -Write a letter to your Corporator

7 Game - Blindfold Build

8 Game - Blindfold Build

9 Explain to your British Colleague, Grammar Tense

10 Assignment feedback, Role play Non-verbal Communication, Communication Process, STAR method, Assignment - STAR

11 Grammar Adjective & Prepositions, Role play Active Listening, Aristotle’s Rhetorical Triangle, Formal Way of Expressing Your Opinion, Assignment - Persuade Your Colleagues

12 Grammar Active & Passive Voice, Communication Wrap-up, Assignment - Express your opinion, Teamwork, Project Management by PMI

13 Grammar Use of So, Names of spices, WBS, Gantt Chart, Assignment - Present a short skit

14 Assignment feedback, Make a WBS, Teamwork skit

15 Assignment feedback, Interview Techniques-Applying for the right job, Assignment - Time Management

16 Assignment feedback, Interview Techniques-Prepare for the Interview, Time Management, Assignment - Time Management

17 Interview Techniques-Résumé, Photo & Cover letter

18 Interview Techniques-Dressing, Greetings, Body language, Interview Skit, Critical Thinking

19 Critical Thinking, Pareto Principle, Root Cause Analysis, Fishbone Diagram, The 5 Whys, Activity - Canteen Complaints

20 Typical Job Profiles for Campus Interview, Interview Techniques, Mind Map, Activity - Mind Map

21 Digital Literacy, Grammar Direct & Indirect Speech

22 Interviews, Positive Attitude, Self-motivation

23 Interviews, Positive Attitude, Self-motivation, Leadership

24 Interviews, Work Ethics

25 Tell News, Interviews, Digital Literacy

26 Tell News, Interviews



28 Tell News, Assignment – Register for one MOOC, Dependability, Adaptability, Negotiations

29 Tell News, Dependability, Adaptability, Negotiations, Customer Service, Assignment - How you would handle a customer

30 Tell News, Interviews, Communication recap

31 Tell News, Interviews, Teamwork recap, Time Management recap

32 Tell News, Interviews, Guest Lecture – Ms. Mridula Desai

33 Tell News, Interviews, Guest Lecture – Mr. Raya Bidaye


35 Tell News, Write a note

36 Assignment Feedback, Assignment – Write 200 words, Interviews, Critical Thinking recap, Assignment – Imagine

37 Interviews, Mind Map recap, Digital Literacy recap

38 Talk about DYF 2018, Interviews

39 Tell News, Interviews, Assignment – Write a note on final year project, Positive Attitude recap, Self-motivation recap, Leadership recap, Dependability recap, Adaptability recap

40 Tell News, Interviews, Negotiations recap, Customer Service recap, Work Ethics recap, Life of a Professional

41 Tell News, Interview Techniques, Group Discussions

42 Tell News, Aptitude Test, Job Interview Tips, Closure

The actual hours spent on each topic are as follows. The difference between plan & actual hours is because of specific need identified by the Consultants while delivering the Training Program.


A game of teamwork is in progress

Students writing an essay


Attendance

Student attendance was captured during each session. Following is summary of the attendance. Please refer to “Batch-1 Assessment.xlsx” for details of the attendance.


Assignments

Assignments were given to student regularly. Students were expected to submit the assignment within a week’s time. Submitted assignments were checked by the Consultants &individual feedback was given to the students. The Consultants also presented overall assignment feedback to the class & suggested ways of improvement. Following is summary of the assignments. Please refer to “Batch-1 Assessment.xlsx” for details of the assignments.

List of assignments

No Topic Assignment Date

1 Communication About yourself 04-Aug

2 Communication Letter to Corporator 12-Aug

3 Communication Request to Manager 12-Aug

4 Teamwork Blind Build 18-Aug

5 Communication Communication - STAR 16-Sep

6 Communication Communication - Persuade 22-Sep

7 Communication Communication - Opinion 22-Sep

8 Teamwork WBS/Skit 06-Oct

9 Time Management Make activity plan for the next week 7 & 13-Oct

10 Critical Thinking Canteen Complaints 24-Oct

11 Mind Map Make a Mind Map to identify activities 25-Nov

12 Digital Literacy Register for one MOOC 16-Dec

13 Customer Service How you would handle a customer 26-Dec

14 Interview Technique Introduce yourself 06-Jan

15 Interview Technique Monsoon Economy 06-Jan

16 Interview Technique Write an essay 12-Jan

17 Critical Thinking Imagine 12-Jan

18 Interview Technique Brief about TY Project 20-Jan


Performance Assessment

Each student was continuously assessed during the Training Program. The following parameters and marks are used to evaluate each student.

Parameter Marks

Attendance 16

Participation in class 6

Assignments - total marks 60

Tell news or talk to the class 2

Mock interview 16

TOTAL 100

1) Attendance: Student is given marks based on number of days he/she was present. Formula used is

Marks = (16 – number of absent days).

2) Participation in class: Students were expected to participate in various activities, games conducted during all the sessions. Students were encouraged to volunteer to participate. Up to 6 marks are given based on participation throughout the duration of the training program.

3) Assignments: Assignments submitted by students are evaluated & marks are given to each assignment as follows.

Excellent = 3 marks

Good = 2 marks

Need Improvement = 1 mark

Not submitted = 0 mark

4) Tell news or talk to the class:Students were expected to tell latest news to the class. If the news is narrated in Marathi, the class would translate the news in English. Students were also asked to share their experiences after special occasions like festivals, study tours, DYF, etc. One mark is given if a student completes this activity. One additional marks is given if the student volunteers himself/herself.

5) Mock interview:Students are given up to 16 marks for their performance during the interview. Following aspects were observed during the interview.

Resume & cover letter

Greetings at the beginning & end of the interview

Body language &overall confidence

Communication – English / Marathi

Technical knowledge – academic subjects, job related know-how

Answers to HR questions

General knowledge

Presence of mind


Following is the list of students who have achieved top-10 ranks. For the detailed evaluation, please refer to “Batch-1 Assessment.xlsx”.

Rank Student Name Stream Marks Obtained

1 GurunathParab BMS 73

2 RameshwariKhobarekar BMS 64

3 Ashwini Ilawdekar BMS 62

4 SnehalGaonkar BMS 61

5 HrishikeshRane BMS 59

6 Kanchan Teli BMS 52

7 BhagyashriChavan BMS 51

8 AlviraFernandis BBI 47

9 Swapnesh Kadam BMS 45

10 VishakhaGogate BBI 44


Student’s Feedback

At the end of the program, students were requested to provide their feedback about the Training Program. The form has 4 main sections: usefulness of the topics, top-3 achievements of the student, top-3 suggestions from the student, feedback about the trainers. Please refer to “Student Feedback Form.pdf” for details of the form. The following diagram shows analysis of the feedback received.Please refer to “Batch-1 Student Info and Feedback.xlsx” for more details.


Certificates

All the students who completed the Soft Skills Training Program successfully were awarded with a certificate. Overall 46 students completed the program. The College arranged a separate Certification Program with the Consultants, Principal, Coordinator & staff members of the College. All the students from the class, and students from First Year & Second Year attended the program. Following is the design of the certificate.

Top performing students were given cash prizes in various categories. The prizes were sponsored by the Guest Lecturer Mr. Raya Bidaye, Toronto, Canada. Following are the prize details. 100% Attendance

Ashwini Ilawdekar - Rs. 500

Kanchan Teli - Rs. 500 Assignments Completion

GurunathParab - Rs. 500

HrishikeshRane - Rs. 500 Best Performance

Third place - Ashwini Ilawdekar - Rs. 500

Runner Up - RameshwariKhobarekar - Rs. 1,000

First - GurunathParab - Rs. 1,500


Conclusion

The Soft Skills Training Program was completedby the Consultants as per the expectations of the College. At the end of the Training Program students have informed that they have achieved their top expectations from the program – “Confidence & stage-daring” and “English communication”.Hence it can be concluded that the Training Program was successful in delivering the desired results.

conducted by delivered by je group

Documents