Confessions of an End User: My Year of Planning for Virtual Desktop

Brian SmithVP Desktop ServicesWebster Bank, NA

Who are We?

• In Business for over 75 years.

• Full-service Regional Commercial Bank

• 168 Branches

• CT, MA, RI, NY

• 500 ATM’s

• 3,000 Employees

• Vision: To Be New England’s Bank

Who are you? Why are you here?• IT Pro/Manager

• Desktop / Server / Security / …

• Budget Responsibility?

• What are your company’s goals around desktop virtualization right now?

• What are YOU hoping to get out of this session?

Where to Start…

GOALS!

What are you trying to accomplish?

Webster’s Goals:

• Service Quality!

• Efficient

• Flexible

Evaluate the Market…

What solutions are on the market that fit your goals?

Webster’s Solution Requirements:

• High WAN Performance

• Even Cost (or cheaper) to Operate

• Maximize Feature Offering

• Simplify Management

• Leverage Existing Relationships (if possible)

Evaluate Gaps…

Where might your primary solution choice have gaps?

Webster’s Solution Gaps:

• Number of Applications

• Desire to unify the User Experience

• Desire to unify Management processes

• Offline Usage ???

Evaluate Gaps…

How are you going to handle gaps?

Webster’s Gap Handling:

• Do Nothing ???

• Minority Solution ???

• …

• Have any ideas?

Assessing AS-IS

What do you actually have out there?

Webster’s Approach:

• Need a Comprehensive Tool

• Stock Data doesn’t work

• Can’t afford to overbuild

• Market Weakness ???

Determining TO-BE

What should our new environment look like?

Webster’s Approach:

• Non-Persistent

• Virtualize Apps

• Dynamic Assembly

• Minimize Exceptions

Architecture & Design

How do you build out your solution?

Webster’s Approach:

• Include Subject Matter Experts on Staff

• Include Key Partners

• Leverage Existing Experience

• Leverage Suites

• Plan – Do – Check – Act

Implementation

How do you implement your solution?

Webster’s Approach:

• Proof of Concept

• Pilot

• Multi-Phase Production

Making Financial Sense

How do you justify the cost of your solution?

Webster’s Approach:

• Total Cost of Ownership

• Focus on Operational Efficiency

• Hard vs. Soft Costs/Benefits

• Phase In vs. Volume Discounts

Making Financial Sense

Some “Creative” Ideas:

• Operational vs. Capital Costs

• Software Migration Cost Offset

• Power Consumption

• Licensing Efficiencies

• Support Efficiencies ???

• Service Quality ???

Brian SmithVP Desktop ServicesWebster Bank, NAbmsmith@websterbank.com