confidential wcet - mnscu institutions© 2003 wcet, all rights reserved 1 wcet institutional...
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1Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
WCET Institutional Self-AssessmentStudent Services Online
Participating MnSCU Two-Year Schools
Alexandria Technical College Anoka Ramsey Community
College Anoka Technical College Central Lakes College Century College Dakota County Technical College Hennepin Technical College Inver Hills Community College Itasca Community College Lake Superior College Mesabi Range Community and
Technical College
Minneapolis Community and Technical College
Minnesota West Community and Technical College
Normandale Community College North Hennepin Community
College Pine Technical College Rainy River Community College Ridgewater Community College Riverland Community College South Central Technical College Vermilion Community College
2Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
WCET Institutional Self-AssessmentStudent Services Online
Participating MnSCU Four-Year Schools
Bemidji State UniversityMetropolitan State UniversityMinnesota State University MoorheadSouthwest Minnesota State University
3Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Academic Advising As a student I can learn about my advisor…
Two year colleges
Four Year Colleges
4Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Academic Advising As a student I can find hours my advisor is available for appointments…
Two year colleges
Four Year Colleges
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Academic Advising As a student I can run a degree audit…
Two year colleges
Four Year Colleges
6Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Challenges Still finding encoding errors
in trial of DARS Developing institutional
culture supporting online services
DARS instructions for students not clear
Not enough time or staff Limitations with Groupwise
scheduler Need to “webenize” business
functions
Plans DARS to be implemented 6
months to 1 year by some schools.
DARS being implemented from “my home page”
“Ask a Counselor” in development
Putting faculty bios and office hours up
Academic Advising Current Status
7Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
CommunicationsInstitution to Student
As a student I can get help deciding whom to contact…
Two year colleges
Four Year Colleges
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CommunicationsInstitution to Student
As a student I can find out about key dates...
Two year colleges
Four Year Colleges
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CommunicationsInstitution to Student
As a student I can find complete contact info for faculty/staff (mailing address, phone with area code, email address)…
Two year colleges
Four Year Colleges
10Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Challenges Spam Not all students read
email Faculty listings outdated Need better prospect
module Development &
maintenance of pages
PlansPiloting events calendar
as one-stopBuilding portal with
bulletin boardUpdating web directoryBuilding calendar with
“push” capability for key dates
CommunicationsInstitution to Student
Current Status
11Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Career PlanningAs a student I can learn about specific careers…
Two year colleges
Four Year Colleges
12Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Career PlanningAs a student I can take career-related assessments…
Two year colleges
Four Year Colleges
13Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Career Planning As a student I can learn about searching for a job…
Two year colleges
Four Year Colleges
14Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Challenges Need to promote ISEEK
better Not all links up and
running Ensuring student privacy Selecting external sites to
avoid duplicating efforts Need to encourage
employers to consider students
Plans Just licensed ACT
Discover on 5 campuses Employer job posting
form in development
Career Planning Current Status
15Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Orientation As a student I can take a campus tour…
Two year colleges
Four Year Colleges
16Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Orientation As a student I can find out what it is like to be a college student, attend this
institution, be in a particular field/major, & study via a certain mode…
Two year colleges
Four Year Colleges
17Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Orientation As a student I can find out about student services
available to me…
Two year colleges
Four Year Colleges
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Challenges Staff lacks Web skills To communicate why
prospective students should choose school
Categories of information confusing
PlansCreating a virtual tour
with FlashMXWant to add “small town
experience”Considering addition of
student ambassador to respond to questions
Adding “ask me” chat rooms
Orientation Current Status
19Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
AdmissionsAs a student I can find information about admission
to the institution...
Two year colleges
Four Year Colleges
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AdmissionsAs a student I can apply for admission to the institution...
Two year colleges
Four Year Colleges
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AdmissionsAs a student I can pay for my application fee...
Two year colleges
Four Year Colleges
22Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Challenges Institutional culture that
supports online services Budget restraints and
limited staffing Limited participation in
planning process Limited Web development
access
Plans Credit card payments online Interactive application online Implement ISRS online
application form Improve admission
information & process Implement student portal Develop Interactive chat
AdmissionsCurrent Status
23Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
College CatalogAs a student I can view the current catalog...
Two year colleges
Four Year Colleges
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College CatalogAs a student I can view academic information (course listings, degree
program requirements,and departmental descriptions)…
Two year colleges
Four Year Colleges
25Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
College CatalogAs a student I can view policies…
Two year colleges
Four Year Colleges
26Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Challenges Easier link to catalog information Link program plans & course
information Redesign of website for easier use
& access Rewrite policies to include Web as
primary information source No development team to create
these applications. Not user friendly Web information
PlansSearchable catalogEasier navigationAdditional linksEntire catalog(s) on
WebDatabase to drive Web
catalog information
College CatalogCurrent Status
27Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Course ScheduleAs a student I can use a schedule planner...
Two year colleges
Four Year Colleges
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Course ScheduleAs a student I can find information about classes...
Two year colleges
Four Year Colleges
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Course ScheduleAs a student I can find open classes...
Two year colleges
Four Year Colleges
30Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Challenges Link schedule to the syllabus,
exam, etc. Provide an interactive schedule
planner MnSCU ISIR updates &
information Resources & funding Web skills & training Cooperation with other depts. Faculty participation
Plans Use MnSCU ISIR (improved
friendly version) Put schedule in an easy to read
format Link syllabus online & linked to
course Get faculty involvement Create a planner Redesign of Web information &
links
Course ScheduleCurrent Status
31Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Financial AidAs a student I can determine the role of financial aid
and how it works...
Two year colleges
Four Year Colleges
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Financial AidAs a student I can apply for financial aid...
Two year colleges
Four Year Colleges
33Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Financial AidAs a student I can check my financial aid status...
Two year colleges
Four Year Colleges
34Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Challenges Lack of resources & staffing
for online chats and Web improvements
Need more Web skills Students need guidance using
the fin aid Web Link information from
MnSCU portal to local Email & ID for new students
Plans Improve & redesign information &
process Links to additional Fin Aid Web
resources New student portal Communicate MnSCU Web
student access to students ISRS is expanding capabilities Review present on-line support to
students
Financial AidCurrent Status
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RegistrationAs a student I can find information about registration...
Two year colleges
Four Year Colleges
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RegistrationAs a student I can look for class availability...
Two year colleges
Four Year Colleges
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RegistrationAs a student I can register for classes...
Two year colleges
Four Year Colleges
38Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Challenges Lack of resources & staffing MnSCU class information is not
always the same as campus database - integrating data needed
Information for new students Need Webmaster No strategic plan Develop an institutional culture
that supports online services
Plans Segment info for student groups Step-step process guide Updating system to register for
non-credit workshops Define policy and procedure to
give students more leeway in add/drop/withdraw
Enhance MnSCU registration w/local links
RegistrationCurrent Status
39Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Student AccountsAs a student I can find information about student accounts,
billing & payments...
Two year colleges
Four Year Colleges
40Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Student AccountsAs a student I can view my account...
Two year colleges
Four Year Colleges
41Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Student AccountsAs a student I can pay my tuition and fees...
Two year colleges
Four Year Colleges
42Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Challenges Limited to what MnSCU develops Getting students to use the online
functions Currently ISRS does not have an
automatic matching of the student so accounting will have to match up the payments manually
Time & human resources plus a webmaster
Plans Incorporate Paypal Implement on-line credit card
payment Create FAQs Implementing DARS system Get these processes on line Improve information
Student AccountsCurrent Status
43Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Recommendations: Improvements to Self-Assessment
Simplify choices.
Add a “don’t know” category.
Test with students. (Define student categories)
Add other categories for staff roles.
Add definitions for some terms (e.g., personal home page)
44Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Recommendations: Improvements to Self-Assessment
Clarify what MnSCU is developing so individual campuses can build on those plans.
Collect data on staff levels to service levels.
Include more examples.
Provide an “other” category for area of responsibility.
45Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Self-Assessment Benefits
“Great Survey. It gave us a lot of information to start us thinking about ways to improve our web site.”
“It should be very useful to staff who develop our web capabilities. The results could serve as a multiyear plan of development.”
“It would be interesting to compare our results with that of other institutions and see if they have ideas and technology from which we could learn.”
First to congratulate our IT staff and program/service staff for the work that they have done thus far. Encourage further development of complete online access for students.”
46Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Self-Assessment Benefits
“The survey made me better aware of what we do or do not have on our web site - great for implementing change.”
“I think that the survey is very good and thorough. I think that the thoroughness gives us clear ideas about our weaknesses and places where we are at least in the middle. It was good to go in as a student and try to find things.”
We will use this survey to begin conversations about the next level of sophistication and how to get there.
47Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
WCET Audit Benefits
• Independent review and assessment of online student services
• Specific recommendations for improvements in each of 10 service areas
• Overall website review, assessment and recommendations
• Guidance on plans and next steps• Best practice examples as guides
48Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Final Thoughts
49Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved
Thank you!