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1 Confidential WCET - MnSCU Institutions © 2003 WCET, all rights reserved WCET Institutional Self- Assessment Student Services Online Participating MnSCU Two-Year Schools Alexandria Technical College Anoka Ramsey Community College Anoka Technical College Central Lakes College Century College Dakota County Technical College Hennepin Technical College Inver Hills Community College Itasca Community College Lake Superior College Mesabi Range Community and Technical College Minneapolis Community and Technical College Minnesota West Community and Technical College Normandale Community College North Hennepin Community College Pine Technical College Rainy River Community College Ridgewater Community College Riverland Community College South Central Technical College Vermilion Community College

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Page 1: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

1Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

WCET Institutional Self-AssessmentStudent Services Online

Participating MnSCU Two-Year Schools

Alexandria Technical College Anoka Ramsey Community

College Anoka Technical College Central Lakes College Century College Dakota County Technical College Hennepin Technical College Inver Hills Community College Itasca Community College Lake Superior College Mesabi Range Community and

Technical College

Minneapolis Community and Technical College

Minnesota West Community and Technical College

Normandale Community College North Hennepin Community

College Pine Technical College Rainy River Community College Ridgewater Community College Riverland Community College South Central Technical College Vermilion Community College

Page 2: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

2Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

WCET Institutional Self-AssessmentStudent Services Online

Participating MnSCU Four-Year Schools

Bemidji State UniversityMetropolitan State UniversityMinnesota State University MoorheadSouthwest Minnesota State University

Page 3: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

3Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Academic Advising As a student I can learn about my advisor…

Two year colleges

Four Year Colleges

Page 4: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

4Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Academic Advising As a student I can find hours my advisor is available for appointments…

Two year colleges

Four Year Colleges

Page 5: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

5Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Academic Advising As a student I can run a degree audit…

Two year colleges

Four Year Colleges

Page 6: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

6Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Challenges Still finding encoding errors

in trial of DARS Developing institutional

culture supporting online services

DARS instructions for students not clear

Not enough time or staff Limitations with Groupwise

scheduler Need to “webenize” business

functions

Plans DARS to be implemented 6

months to 1 year by some schools.

DARS being implemented from “my home page”

“Ask a Counselor” in development

Putting faculty bios and office hours up

Academic Advising Current Status

Page 7: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

7Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

CommunicationsInstitution to Student

As a student I can get help deciding whom to contact…

Two year colleges

Four Year Colleges

Page 8: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

8Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

CommunicationsInstitution to Student

As a student I can find out about key dates...

Two year colleges

Four Year Colleges

Page 9: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

9Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

CommunicationsInstitution to Student

As a student I can find complete contact info for faculty/staff (mailing address, phone with area code, email address)…

Two year colleges

Four Year Colleges

Page 10: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

10Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Challenges Spam Not all students read

email Faculty listings outdated Need better prospect

module Development &

maintenance of pages

PlansPiloting events calendar

as one-stopBuilding portal with

bulletin boardUpdating web directoryBuilding calendar with

“push” capability for key dates

CommunicationsInstitution to Student

Current Status

Page 11: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

11Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Career PlanningAs a student I can learn about specific careers…

Two year colleges

Four Year Colleges

Page 12: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

12Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Career PlanningAs a student I can take career-related assessments…

Two year colleges

Four Year Colleges

Page 13: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

13Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Career Planning As a student I can learn about searching for a job…

Two year colleges

Four Year Colleges

Page 14: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

14Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Challenges Need to promote ISEEK

better Not all links up and

running Ensuring student privacy Selecting external sites to

avoid duplicating efforts Need to encourage

employers to consider students

Plans Just licensed ACT

Discover on 5 campuses Employer job posting

form in development

Career Planning Current Status

Page 15: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

15Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Orientation As a student I can take a campus tour…

Two year colleges

Four Year Colleges

Page 16: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

16Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Orientation As a student I can find out what it is like to be a college student, attend this

institution, be in a particular field/major, & study via a certain mode…

Two year colleges

Four Year Colleges

Page 17: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

17Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Orientation As a student I can find out about student services

available to me…

Two year colleges

Four Year Colleges

Page 18: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

18Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Challenges Staff lacks Web skills To communicate why

prospective students should choose school

Categories of information confusing

PlansCreating a virtual tour

with FlashMXWant to add “small town

experience”Considering addition of

student ambassador to respond to questions

Adding “ask me” chat rooms

Orientation Current Status

Page 19: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

19Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

AdmissionsAs a student I can find information about admission

to the institution...

Two year colleges

Four Year Colleges

Page 20: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

20Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

AdmissionsAs a student I can apply for admission to the institution...

Two year colleges

Four Year Colleges

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21Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

AdmissionsAs a student I can pay for my application fee...

Two year colleges

Four Year Colleges

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22Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Challenges Institutional culture that

supports online services Budget restraints and

limited staffing Limited participation in

planning process Limited Web development

access

Plans Credit card payments online Interactive application online Implement ISRS online

application form Improve admission

information & process Implement student portal Develop Interactive chat

AdmissionsCurrent Status

Page 23: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

23Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

College CatalogAs a student I can view the current catalog...

Two year colleges

Four Year Colleges

Page 24: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

24Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

College CatalogAs a student I can view academic information (course listings, degree

program requirements,and departmental descriptions)…

Two year colleges

Four Year Colleges

Page 25: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

25Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

College CatalogAs a student I can view policies…

Two year colleges

Four Year Colleges

Page 26: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

26Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Challenges Easier link to catalog information Link program plans & course

information Redesign of website for easier use

& access Rewrite policies to include Web as

primary information source No development team to create

these applications. Not user friendly Web information

PlansSearchable catalogEasier navigationAdditional linksEntire catalog(s) on

WebDatabase to drive Web

catalog information

College CatalogCurrent Status

Page 27: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

27Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Course ScheduleAs a student I can use a schedule planner...

Two year colleges

Four Year Colleges

Page 28: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

28Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Course ScheduleAs a student I can find information about classes...

Two year colleges

Four Year Colleges

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29Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Course ScheduleAs a student I can find open classes...

Two year colleges

Four Year Colleges

Page 30: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

30Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Challenges Link schedule to the syllabus,

exam, etc. Provide an interactive schedule

planner MnSCU ISIR updates &

information Resources & funding Web skills & training Cooperation with other depts. Faculty participation

Plans Use MnSCU ISIR (improved

friendly version) Put schedule in an easy to read

format Link syllabus online & linked to

course Get faculty involvement Create a planner Redesign of Web information &

links

Course ScheduleCurrent Status

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31Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Financial AidAs a student I can determine the role of financial aid

and how it works...

Two year colleges

Four Year Colleges

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32Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Financial AidAs a student I can apply for financial aid...

Two year colleges

Four Year Colleges

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33Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Financial AidAs a student I can check my financial aid status...

Two year colleges

Four Year Colleges

Page 34: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

34Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Challenges Lack of resources & staffing

for online chats and Web improvements

Need more Web skills Students need guidance using

the fin aid Web Link information from

MnSCU portal to local Email & ID for new students

Plans Improve & redesign information &

process Links to additional Fin Aid Web

resources New student portal Communicate MnSCU Web

student access to students ISRS is expanding capabilities Review present on-line support to

students

Financial AidCurrent Status

Page 35: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

35Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

RegistrationAs a student I can find information about registration...

Two year colleges

Four Year Colleges

Page 36: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

36Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

RegistrationAs a student I can look for class availability...

Two year colleges

Four Year Colleges

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37Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

RegistrationAs a student I can register for classes...

Two year colleges

Four Year Colleges

Page 38: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

38Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Challenges Lack of resources & staffing MnSCU class information is not

always the same as campus database - integrating data needed

Information for new students Need Webmaster No strategic plan Develop an institutional culture

that supports online services

Plans Segment info for student groups Step-step process guide Updating system to register for

non-credit workshops Define policy and procedure to

give students more leeway in add/drop/withdraw

Enhance MnSCU registration w/local links

RegistrationCurrent Status

Page 39: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

39Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Student AccountsAs a student I can find information about student accounts,

billing & payments...

Two year colleges

Four Year Colleges

Page 40: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

40Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Student AccountsAs a student I can view my account...

Two year colleges

Four Year Colleges

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41Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Student AccountsAs a student I can pay my tuition and fees...

Two year colleges

Four Year Colleges

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42Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Challenges Limited to what MnSCU develops Getting students to use the online

functions Currently ISRS does not have an

automatic matching of the student so accounting will have to match up the payments manually

Time & human resources plus a webmaster

Plans Incorporate Paypal Implement on-line credit card

payment Create FAQs Implementing DARS system Get these processes on line Improve information

Student AccountsCurrent Status

Page 43: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

43Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Recommendations: Improvements to Self-Assessment

Simplify choices.

Add a “don’t know” category.

Test with students. (Define student categories)

Add other categories for staff roles.

Add definitions for some terms (e.g., personal home page)

Page 44: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

44Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Recommendations: Improvements to Self-Assessment

Clarify what MnSCU is developing so individual campuses can build on those plans.

Collect data on staff levels to service levels.

Include more examples.

Provide an “other” category for area of responsibility.

Page 45: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

45Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Self-Assessment Benefits

“Great Survey. It gave us a lot of information to start us thinking about ways to improve our web site.”

“It should be very useful to staff who develop our web capabilities. The results could serve as a multiyear plan of development.”

“It would be interesting to compare our results with that of other institutions and see if they have ideas and technology from which we could learn.”

First to congratulate our IT staff and program/service staff for the work that they have done thus far. Encourage further development of complete online access for students.”

Page 46: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

46Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Self-Assessment Benefits

“The survey made me better aware of what we do or do not have on our web site - great for implementing change.”

“I think that the survey is very good and thorough. I think that the thoroughness gives us clear ideas about our weaknesses and places where we are at least in the middle. It was good to go in as a student and try to find things.”

We will use this survey to begin conversations about the next level of sophistication and how to get there.

Page 47: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

47Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

WCET Audit Benefits

• Independent review and assessment of online student services

• Specific recommendations for improvements in each of 10 service areas

• Overall website review, assessment and recommendations

• Guidance on plans and next steps• Best practice examples as guides

Page 48: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

48Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Final Thoughts

Page 49: Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved 1 WCET Institutional Self-Assessment Student Services Online Participating MnSCU

49Confidential WCET - MnSCU Institutions© 2003 WCET, all rights reserved

Thank you!

[email protected]

[email protected]