ConflictConflict

Presented By:

Presented By:

Manik Kudyar

Manik Kudyar

MBA-HRMMBA-HRM

Central University of Jammu

Central University of Jammu

CO

NC

EPT

CO

NC

EPT

Conflict is defined as a clash between

individuals arising out of a difference in

thought process, attitudes, understanding,

interests, requirements and even

sometimes perceptions.Let us understand conflict in a

better wayTim and Joe were working in the same team

and were best of friends. One fine day, they

were asked to give their inputs on a particular

project assigned to them by their superior.

There was a major clash in their understanding

of the project and both could not agree to each

other’s opinions. Tim wanted to execute the

project in a particular way which did not go well

with Joe. The outcome of the difference in their

opinions was a conflict between the two and

now both of them just can’t stand each other.

Conflict: The Different KindsConflict: The Different Kinds

Man vs. ManMan vs. Man

Man vs. SocietyMan vs. Society

Man vs. NatureMan vs. Nature

Man vs. SelfMan vs. Self

Man vs. ManMan vs. Man

Man vs. Man occurs when a character (man Man vs. Man occurs when a character (man or or

woman!) has an argument, disagreement, or woman!) has an argument, disagreement, or other other

kind of “argument” with another character.kind of “argument” with another character.

Who can give me an example?Who can give me an example?

Man vs. SocietyMan vs. Society

The conflict between Man and Society occursThe conflict between Man and Society occurs

when a character disagrees with societal when a character disagrees with societal values,values,

laws, or beliefs.laws, or beliefs.

Who wants to give me an example of this Who wants to give me an example of this kind of conflict?kind of conflict?

Man vs. NatureMan vs. Nature

A conflict of Man vs. Nature occurs when aA conflict of Man vs. Nature occurs when a

character has a problem with outside forces:character has a problem with outside forces:

weather, animals, land, etc.weather, animals, land, etc.

Who can think of an example besides the Who can think of an example besides the television show “Man vs. Wild?”television show “Man vs. Wild?”

Man vs. SelfMan vs. SelfMan vs. self occurs when a character develops Man vs. self occurs when a character develops

anan

internal struggle between his thoughts and internal struggle between his thoughts and ideas.ideas.

This can be a result of the other conflictsThis can be a result of the other conflicts

mentioned.mentioned.

Can anyone think of a good example of this kindCan anyone think of a good example of this kind

of conflict?of conflict?

Typ

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Ph

ases o

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flic

t1. Prelude to conflict - It involves all the factors which possibly arise a

conflict among individuals. Lack of coordination, differences in interests, dissimilarity in cultural, religion, educational background all are instrumental in arising a conflict.

2. Triggering Event - No conflict can arise on its own. There has to be an event which triggers the conflict. Jenny and Ali never got along very well with each other. They were from different cultural backgrounds, a very strong factor for possibility of a conflict.Ali was in the mid of a presentation when Jenny stood up and criticized him for the lack of relevant content in his presentation, thus triggering the conflict between them.

3. Initiation Phase - Initiation phase is actually the phase when the conflict has already begun. Heated arguments, abuses, verbal disagreements are all warning alarms which indicate that the fight is already on.

4. Differentiation Phase - It is the phase when the individuals voice out their differences against each other. The reasons for the conflict are raised in the differentiation phase.

5. Resolution Phase - A Conflict leads to nowhere. Individuals must try to compromise to some extent and resolve the conflict soon. The resolution phase explores the various options to resolve the conflict.

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Conflic

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1. Stay CalmEven before getting to the root cause of the problem and trying to resolve it, one important thing to remember is to remain calm.

2. Speak UpThis happens with most people, they isolate themselves from their friends, relatives and family, when they are going through a bad phase or are facing any type of conflicts in their life. However, such a strategy does not work. This is because, the more you keep quiet, the bigger the conflict gets. It is therefore advisable to speak your mind. Speak about your conflicts to your friends, relatives, or whoever else is close to you. Get an expert advice from the elder members of your family. This would help you to resolve the conflict. Apart from speaking with your friends and relatives, keep your ego aside, gather enough courage and speak directly with the person concerned. 

3. ListenSpeaking gives you the liberty to express your thoughts. But when it comes to conflict resolution, speaking proves to be effective only after listening to something. So if you wish to come up with a good solution to resolve a conflict, develop your listening skills. Listening doesn't mean just hearing the problem and leaving it at that. But here, it means to actually listen and understand the problem, and develop a solution in your mind simultaneously. Listening not only helps in developing a solution, but also makes you understand the point of view of the person in front of you. If you listen to others, they will also listen to you, so that you can express your thoughts. A mutual understanding of the feelings and expectations of both the parties would thus resolve the conflict and strengthen the bond as well.

4. Be AssertiveAssertiveness plays an important role when it comes to conflict management. Assertiveness is a combination of several different qualities. While being assertive you need to be patient, a good listener, confident, and have a positive approach towards life.

5. Forget ItTime is said to be the best medicine to cure the wounds caused to your mind and heart. If you have tried everything that was possible from your side, and all your negotiation skills and conflict resolution strategies have failed to resolve the conflict, then it is advisable to maintain a distance from that person for some time. Let time heal your wounds, and once that is done, forget everything, meet up once again and speak. But if you think that the conflict would never get resolved, then cut ties forever. It is better to cut ties than bear the conflict for an eternity.

THANK YOU…..!!!THANK YOU…..!!!

Conflicts can occur not only between

individuals but in groups too. Also, you

never know, from a conflict, you may

learn something new or useful from the

other person's point of view. So keep all

these things in mind. Use these conflict

resolution strategies and you will

definitely come up with an effective

solution. Life is too short to spend time

on petty issues like disputes and

conflicts. So see that you avoid conflicts

in the future and sort out your

differences with anyone, amicably. But

yes, also remember to 'think' before you

speak, or your words might lead to

another conflict. If you have a conflict,

get it resolved, instead of stewing over it

forever!