Causes of confict Confict of aims- diferent goalsConfict of ideas- diferent interpretationsConfict of attitudes - diferent opinionsConfict of behavior- diferent behaviors are unacceptable Preventing Confict Try to reduce confict Realize that communication is colored by personal experience, beliefs, fear, preudices Try to be neutral Plan the timing and place of the conversation Realize that outside stress may add to confrontation!liminate"reduce external interruptions #anage the language used $eutral vs% loaded &ords Reduce technical language 'llo& for cultural diferences in language (ords may have diferent meanings for diferent people)as* them to elaborate'ids to Communication +isten 'ctively Relax ,bserve body language -evelop interest in others interests 's* for clari.cation Plan &hat you are going to say Tailor &ords to person -etermine the best timing -etermine the best place (hy is theconversation necessaryWACem methodWhats bothering you?A -What do you want to Ask theperson to do?Check in to see if what youve askedfor can happen 1.6 million people die each year through violenceEstimated economic cost of $151 billionMillions more afected as victims and witnessesPhysical and mental healthEducation and employmentelationships and social functioning!ycles of violencePreventing violence ma"or priorityPublic health approach #ntelligence$ledmulti$agency evidence$based %hat wor&s to prevent violence -eveloping life s*illsAbilities for adaptive and positive behaviour that enable individuals to deal efectively with thedemands and challenges of everyday life'elf$awareness(e.g. self$esteem)'elf$management (e.g. coping s&ills)'ocial awareness (e.g. empathy)elationships (e.g. con*ict management)+ecision ma&ing (e.g. critical thin&ing)/nterventions to develop life s*ills can0#mprove social and emotional competence#mprove school participation , performance #ncrease prospects for employment'ddressing ris* factors for violence0Poor social competence-ow academic achievement and truancy