Conflicts in an Organization

Navin JosephM120012MS

Concepts of Conflicts

• No precise definition• Common forms: disagreement , contradiction

and incompatibility “Conflict is the process in which an effort is

purposefully made by one person or unit to block another that results in frustrating the attainment of others goals or the furthering of his or her interests.”

Functional aspect of conflict

1. Stimulant for Change2. Creativity and Innovation3. Group Cohesion

Dysfunctional aspect of conflict

1. Disequilibrium in Organization2. Stress and tension3. Diversion of Energy

• Conflict can be analyzed at 1. Individual level -Goal conflict -Role conflict 2. Interpersonal level 3. Intergroup level

Individual Level Conflict

• Goal Conflict1. Approach- Approach Conflict2. Approach- Avoidance Conflict3. Avoidance – Avoidance Conflict• Role Conflict1. Role Ambiguity2. Organizational Position3. Personal Characteristics

Interpersonal Conflict• Vertical Conflict• Horizontal Conflict

Causes of Interpersonal Conflict

• Nature of Persons- Ego states, Value systems, Socio-cultural Factors

• Situational Variables- Interest Conflict, Role Ambiguity

Intergroup Conflict

1. Incompatible Goals2. Resource Sharing3. Task Interdependence4. Absorption of Uncertainty5. Attitudinal Sets6. Joint Decision- making Process

Co-ordination in an Organization

Coordination

• Coordination means getting the activities tuned among the human system within an organisation so that the system functions harmoniously towards the identified goal.

• This will require effective leadership at all levels, flawless communication channels throughout the organisation, and highest level of personal quality standards in performance.

Types of Coordination

• Internal Coordination- Vertical and Horizontal Coordination- Substantive and Procedural

Coordination• External Coordination

Techniques for Effective Coordination

1. Coordination by Chain of Command2. Coordination by Leadership3. Coordination by Committees4. Staff Meetings5. Special Coordination6. Self- Coordination

Principle of Coordination

1. Principle of Direct Contact2. Coordination at the early Stages3. Principles of Continuity4. Principles of Dynamism5. Principle of Timing6. Principle of Reciprocal Relationship

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