conflict resolution strategies · 2018. 4. 3. · conflict management styles rtive cooperative high...
TRANSCRIPT
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Conflict Resolution Strategies
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An OVERVIEW of Conflict
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An Overview of Conflict
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Situation
Reaction
Choice
Resolution
The Process of Conflict
Escalation
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Conflict Management STYLES
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Conflict Management Styles
Competing Collaborating
Accommodating Avoiding
Compromising
AS
SE
RT
IVE
COOPERATIVE
HIGH
LOW
LOW HIGH
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Conflict Management Styles A
SS
ER
TIV
E
COOPERATIVE LOW
Avoiding
LOW I’ll think
about it
tomorrow
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Conflict Management Styles A
SS
ER
TIV
E
LOW
Accommodating
COOPERATIVE HIGH
It would
be my
pleasure
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Conflict Management Styles
Competing
AS
SE
RT
IVE
COOPERATIVE
HIGH
LOW
My way
or the
highway
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Conflict Management Styles A
SS
ER
TIV
E
LOW
COOPERATIVE HIGH
Compromising
HIGH
LOW
Let’s
make
a deal
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Conflict Management Styles A
SS
ER
TIV
E
COOPERATIVE
HIGH
Collaborating
HIGH Two heads
are better
than one
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Conflict Resolution STRATEGIES
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Conflict Resolution Model
1. Identify Problem
2. Identify Feelings
3. Identify Impact
4. Decide to Resolve
5. Meet with Parties & Define Issues
6. Set Stage for Positive Outcome
7. Determine Style of Resolution
8. Implement Steps
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Assertive Communication
1: When you…
2: I feel …
3: This is important because…
4: I would like…
5. ?
I-Message Statements
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Conflict Resolution Strategies