conflict types at work
TRANSCRIPT
Capitalizing on Generational DiversityConflict – Work It
What’s Your Generation?
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VETS
1922-1945
BOOMERS
1946-1964
GEN Xers
1965-1980
GEN Yers
1981-2000
Top Challenges1. Interdependence Conflict
2. Style Differences
3. Background/Gender
Differences
4. Leadership Differences
5. Personality Clashes
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The Perfect Storm
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•Four different generations working side by side
•It used to be, older workers were the boss, and younger workers did
what was asked of them
•There were rules
•Each generation has distinct attitudes, behaviors, expectations,
habits and values
The Perfect Storm
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Vets Boomers Gen X Gen Y
CORE
VALUES
Respect.
Conformity
Discipline
Optimism
Involvement
Success
Skepticism
Fun
Informality
Reinforcemen
t
Confidence
Social
PHILOSPHY Loyalty Workaholics Self-reliance Expect
ACTIVISM Donate Fight for a
cause
Identify the
cause of the
issues
Change the
world
CHANGE Slow Necessary Deal, Adapt,
Move on
You took FB
away??
The Perfect Storm
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Vets Boomers Gen X Gen Y
ADVERSITY WW II and the
Great
Depression
Post WWII
Prosperity
Divorce
Layoffs
Economic
Collapse
9-11
Scandal
ATTITUDE The Greatest
Generation
The Good Life We Can Save
the World
Where did the
Resources
go?
TECHNOLOG
Y
Digital
Immigrants
Digital
Immigrants
One more
change to
adapt to
Digital Natives
LIKES Respect Responsibility Freedom Flexibility
DISLIKES Waste
Technology
Laziness
Aging
Red Tape
Hype
Anything slow
Negativity
That’s My Baby!
Need for control
Micromanaging
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Mom & Dad Fight•Lack of alignment
•Choosing sides
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Which Way?•Lack of progress
•Confusion & Frustration
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How Do I Fit?•Contribution
•Wasted energy and
resources
•Lack of meaningful feedback
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Shiny, Happy People
Lack of directness
Passive aggressive
behavior
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Yikes! Management•Fear based
•Reactive
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What’s Next?
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Crista Renner
226 979 3789