congratulations life academy ! well done!. pirámide digital an interesting story which starts in...
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Congratulations Life Academy !
Well done!
Pirámide Digital
An interesting story which starts in Sweden - 2003.
http: / / www.piramidedigital.comThis presentation can be downloaded from:
Exclusive presentation
A message of gratitude to Life Academy from South America
The story – Karlstad Sweden
This story begins in …
When …
Sponsored
To developed …
ITM 2003 - International Telecommunications Management.
At Karlstad, Sweden
Hosted by …
Lars Hallen.
Bo Gillgren
Therese Rosenblad
Carl Goran Larsson
Eric CK Chan
Attendees…
During a lecture about Human Resources
Showed us a book that he has been writing
“Management Tips”.
The idea was
“Share knowledge to young managers”
Eric CK Chan
We took that idea…
Let us start a portal, in our language (Spanish) about
“Management”.
Same basic idea…
“Share knowledge to young managers over internet”.
Pablo G PáezEcuador
Back home – Action Plan
Back home …
Where is home? guess …
Back home …
You are right …
Back to home …
Here …
Back to home …
Quito, Ecuador
Back to home …
Quito, Ecuador
Back to home …
Quito, Ecuador
Back to home …
Quito, Ecuador
Our country …
Ecuador
Religiousplace
Our country …
Ecuador
Churches, downtown
Our country …
Ecuador
Volcanoes
Our country …
Ecuador
Birds
Our country …
Quito, Ecuador
Highlands
Our country …
Ecuador
Galapagos Islands
Our country …
Ecuador
Galapagos Islands
Our country …
Ecuador
Condores
Our country …
Ecuador
Active volcanoes
Our country …
Ecuador
Rain forest
Our country …
Ecuador
Kind people
Our country …
Ecuador
Nice environment and good infrastructure
The startup – Uncertainty
Back to reality …
No company No people No team No knowledge about internet No material about management
And … No money …
Back to reality …
However, it was not all bad news….Curruculum Vitae
Next steps …
Tough decisions …
ResignNot boss anymore
Build a company - Pirámide DigitalBuild reputation about Management, developing a portal over internet as a tool of marketing our products and services – The biggest management portal
CEO by definitionFuture way of living based in knowledge …Just one employee, myself ! Focus in sharing management knowledge
The biggest Management PortalManagement Portal
Awarded “Best Management Portal 2004 “ Kingston, Jamaica
The company – Pirámide Digitalwww.piramidedigital.com
Pirámide Digital Established in 2003 Dedicated to providing effective effective
solutionssolutions for advising, consulting, training, technology, outsourcing and management services at top leveltop level for telecommunications and utilities industries.
Solid growth over time World class products / services
Mission“Provide to the telecommunications and utilities industries, the most effective management tools to optimize top top managementmanagement knowledge and skills to achieve predicted results, through high quality solutions with leading edge technology and highly trained professional staff”.
Vision
“"To be and be seen as the leader in the telecommunications and utilities, in consulting, training, technology and outsourcing services to top level top level managersmanagers“.
Values
Responsibility Customer Driven Service Culture Commitment Constancy Respect for human dignity Teamwork Communication Business Ethics Confidence in the word ResultsResults
Results Generation Methodology – Our logo
Operation /
Administration
Strategists
Managers
Sales,Bookkeeping, Personal
Permanence and growthStocks $
Profit $
$Top
Down Approac
hTasks
Pirámide DigitalMarket niche
Best Business Practices
43
SIT-PGSIT-PG
ISO 27000ISO 27000
ISO 38500ISO 38500
eTOMeTOMTAMTAM
Pirámide DigitalPRODUCTS & SERVICES
Results Generating Actions
Top Level Management Consulting
Top Level Training
Partnerships
Results Generating Actions
Strategy, Management and Operation of telecommunications companies and utilities Bundling / packaging Convergence - Triple / Quad / n-play
Business and Communication Plan Revenue Assurance and Fraud Control
Outsourcing and efficiency of channels: Sales Logistics Distribution Installation Repair Billing Collection
Outsourcing and efficiency for Customer Loyalty
Top Level Management Consulting
BUSINESS STRATEGY
SYSTEMSAND
PROCESSES
CUSTOMER
PEOPLE
Leveraging using e-tom Enhanced Telecomunication Operations Map
$Top
DownApproac
hTasks
Leveraging using e-tom Enhanced Telecomunication Operations Map
$Top
DownApproac
hTasks
Total Coverage
Total Coverage
Leveraging using e-tom Enhanced Telecomunication Operations Map
$Top
Down Approac
hTasks
BUSINESS STRATEGY
SYSTEMSAND
PROCESSES
CUSTOMER
PEOPLE
Top Level Management Consulting
STRATEGYBUSINESS VALUATION AND SALE $GrowthInternational Public OfferingSharing in capital marketsAttracting investorsBusiness and Investment PlansVirtual Network OperatorsConvergence
MANAGEMENTPROFIT GENERATION $Operation Business Performance IndicatorsKey Performance IndicatorsCustomer Relationship ManagementRetention ManagementValue Added ServicesRevenue AssuranceFraud control, detection & prevention
OPERATION / ADMINISTRATIONStrategy, Processes, PeopleMarketingSales, Retention, LoyaltyContact Centers ManagementWorld Class Customer ServicesBusiness and Operation Support SystemsIT Architecture
Few consultants, many results …Few consultants, many results …
STRATEGY
MANAGEMENT
OPERATION
Top Level Management Consulting Top Level Management Consulting Testimonial …
Piramide Digital had contributed to develop and implement an strategy oriented to increase profit, with high impact in short term.
Navega - Guatemala
Top Level Training Top Level Training (Face 2 Face, Online)(Face 2 Face, Online)
Business Simulation Model for Telecom Convergent Industry ©
Customer Relationship Management ©
Telecom Experience (140 themes) ©
Managers Development
Top Level TrainingTop Level TrainingBusiness Simulation Model for Telecom Convergent Industry ©
Pirámide Digital. Simulación de Negocios © …
Top Level TrainingTop Level TrainingBusiness Simulation Model for Telecom Convergent Industry ©
Top Level TrainingTop Level TrainingTestimonial …
Piramide Digital had delivered 30 training programs based on Business Simulation Models ©, using real information of our organization, and
simulating effciently present year, as well as future scenarios.Petroecuador - Ecuador
Top Level TrainingTop Level TrainingTestimonial …
- 553 ejecutiv
os capacitados
- Indice de satis
facción de 96/100
- 553 top level executives trained in Management ©.- Customer satisfaction level 96/100 in public sector
Petroecuador - Ecuador
Top Level TrainingTop Level Training
CRM - Customer Relationship Management
Strategies to implement CRM World Class Customer solutions Contact Centers management Retention management Certifying Contact Centers Sales management Marketing management Revenue Assurance IP Entrepreneurship
Business Support Management
Operation Support Management
Provisioning Management
Customer Relationship Management
Operations Management
Mediation Management
Networks Management
Prevention & Detection Fraud Management
Business Intelligence Management
Top Level TrainingTop Level TrainingTelecommunications & Utilities
Financial Management
Entrepreneurship Resource Planning Management
Business Simulation Model for Telecom Convergent Industry Business Simulation Model for Telecom Convergent Industry ©©
Revenue Assurance Management
Team Commitment Leadership Results Generation Methodology Negotiation Organizational & Personal Improvement Core Business High Performance Organizations Live learning for top executives
Time effective Administration
Top Level TrainingTop Level Training
Managers Development
Focus Results Management
PRE - DESIGN.
Tailored to the needs of the
company and management
team
TOTAL INMERSION MANAGEMENT TEAM
ManagementManagement ExperienceExperience
Knowledge
Adrenalina
Not satisfied
effort
MANAGERS DIAGNOSTIC.
Executive report
delivering
Results oriented
management methodology
Top Level Training MethodologyTop Level Training Methodology
Partnerships
Open Systems. Telecom y Utilities Business & Operation Support Systems. BOSS Mediation & Provisioning CRM Business Intelligence Fraud management
Parquesoft IT Consultancy service
Customers Business strategy support People Processes
Optima IT Critical processes
Tunning Performance Optimization IT multiplatform integration
Innova Systems Documentation management
ASI Consultant IT Consultancy services
Caribbean International University Management training Online training PhD, Masters, Bachellor, Executive programs tailored made
Field experienceField experience
Fixed phone lines. Results:
Operation, generating profits for USD 80M Business plan development Commercial Strategy Top-Down. Launching & Operation Network recovering management for 100K customers Implementation of BOSS Business & Operation Support Systems Sales, retention and loyalty management IT Updating from Fortran 77 to Oracle Operation strategy definition, using e-TOM
Mobile phones Results:
Purchase, operation, valuation and sale of the company. Generating value $ 600M / 3 years Churn reduction from 10% to 2,5%. Profit of USD 80M Fraud management from USD 400.000 to USD 4 per month. Billing error reduction from 30/100 to 7/10.000. Profit ot USD 2M per month Churn reduction in unstable economies avoiding bankruptcy
Public phones Results:
Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Revenue assurance and fraud management strategy. Profit of USD 2M
Field experienceField experience
Data Transmision Results:
Commercial Strategy Top-Down. Operation strategy definition, using e-TOM BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M
Internet Service Provider Results:
Business and investment plan Launching and operation ISO Certification Operation to achieve break even point Profit of USD 3.5M Stocks management
TV Cable / Air Results:
Reduction of billing error level from 30% to 7/10.000 Convergence
Results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation
Value added services Results:
Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation
Field experienceField experience
Data Transmision Obtained results:
Commercial Strategy Top-Down. Operation strategy definition, using e-TOM BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M
Internet Service Provider Obtained results:
Business and investment plan Launching and operation ISO Certification Operation to achieve break even point Profit of USD 3.5M Stocks management
TV Cable / Air Obtained results:
Reduction of billing error level from 30% to 7/10.000 Convergence
Obtained results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation
Value added services Obtained results:
Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation
SIEMENS. Convincing technology
Time has passed …
20152015
The results – Portal
www.piramidedigital.com
The biggest Management PortalManagement Portal
Awarded “Best Management Portal 2004 “ Kingston, Jamaica
The biggest Management PortalManagement Portal
+ 40 Publications of our authorship / + 1,000 pages. + 3,000 Tips / + 160 hours of continuous reading. + 2,000 Presentations / + 10,000 slides. + 1000 Documents + / + 15,000 pages. + 2,200 Videos / + 1,200 hours of video. + 1,500 Sayings. + 2,000 Posts. + 100 classroom courses in 25 industries. + 100 online courses available 24 * 7 * 365. + 60,000 photographs. + 60,000 web pages. +1,000,000 files sharing. Forum. Employment exchange. Management community. Social networks
The biggest Management PortalManagement Portal
+ 26 million visitors, since 2014 From 82 countries Using 33 different languages
The biggest Management PortalManagement Portal
+ 12 years collecting and searching information 4th version of the portal 24 months working last version + 116,000 visits in a single day + 9,000 visitors at a time + 6,000 registered resumes
The results – Company
www.piramidedigital.com
Our Customers - Telecom
ENTEL
Our Customers – Utilities
CENTROSUR
Our Customers - Banks
Cacpe Zamora
Cacpe Gualaquiza
Grupo Empresarial Amazonas
Cacpe Urocal
Cooperativa La Benéfica
Cooperativa Nuestra Señora de las Mercedes
Cooperativa Huancavilca
Cooperativa Olmedo
Our Customers - Construction
Angos e Hijos Constructora Barrezueta
Constructora Meganito
Grupo Empresarial Amazonas
Our Customers - Pharmaceuticals
Medicamenta S.A.
JULPHARMA S.A.
Our Customers – Oil
Our Customers - Production
Our Customers - Services
flodecol s.a
Ecuador Overseas
Instituto de Cancerología
Secretaría de Salud
Our Customers - IT
NeTMeTRIX
TechnoNet
Techno&Equipos
Our Customers - Universities
Colegio La Salle
International Experience
The results – Infrastructurewww.piramidedigital.com
10 international business partners
Top Level Management Consulting
134 Management Training Programmes in 25 industries (English / Spanish)
Working experience of + 30 countries
More than 10.000 managers trained
More than 150 organizations had request our services
Pirámide Digital Today !
HeadquartersQuito
+ 10.000 m2 Campus + 2.000 m2 buildings Restaurant / Disco / BBQ Shelter Parking lot Fiber optics Internet
Waterfalls Horses / dogs / llamas /
fishes / birds / ducks /geeses Transportation
Pirámide Digital Today !
Management Training Center. Quito
Pirámide Digital Today !
Management Training Center. Quito
+ 1.000 m2 Building +3 stories Fully furnished Parking lot Fiber optics Internet
Waterfalls Horses / dogs / llamas /
fishes / birds Transportation
Pirámide Digital Today !
Consultant Offices. Quito
Management Team …
Pablo G Paez
Postdoc USA
ITM-2003.Olga M Obando
PhD USA
Not yet !
Olga M Paez
MBA Netherlands
Not yet ! Anita P Paez
MBA Netherlands
Not yet !
Pirámide DigitalOur path
Customers
Pirámide DigitalVALUE
REVENUES
Partnerships
Management Training Open Courses
Top Level
Management Consulting
Management Training In-Company
Outsourcing
Conclusionwww.piramidedigital.com
Thank you …
Thank you Life Academy !
Again …Well done!
Questions and Answers
Thank you …
End
The solution to your problems!