connecting to users
TRANSCRIPT
CONNECTING WITH USER
REPS & THE COMMUNITY
-- GETTING THEIR BEST
IDEAS
Jan Ison
ILEADU
June 2010
THE OUTCOMEUnderstand basic elements of
being a Facilitative LeaderHave 3 outcomes and an agenda
for next meeting with User Representative
Have some tools that can be used for any meeting or “get together” more productive
CONNECTING & ENAGING SOFT SKILLS Be A Leader Be A Facilitative Leader Create Outcomes Create Agendas Record the Actions Follow-up
FACILITATOR Enables groups to work more effectively Content Neutral Does Not take sides Does Not Advocate a point of View Advocates for fair, open and inclusive
process Contributes structure and process Supports everyone to do their best
thinking Encourages participation
LEADER MUST BE ABLE TO: Listen actively, paraphrase what you
hear, ask open-ended questions, summarize what’s been said, clarify confusion.
Present issues, identify key points, manage disagreement, find agreement.
Be Informed of different perspectives, encourage input, resist making judgments, know who makes decisions and communicate to the team.
Ability to motivate others
FACILITATIVE LEADER Part of the team/group Helps the team to work more effectively Can advocate a point of View but must
encourage others to do the same Advocate for fair, open and inclusive process Contributes structure and process Supports everyone to do their best thinking Encourages participation
REQUIRES MORE DISCIPLINE THAN THAT OF A FACILITATOR
THE OUTCOME
Understand basic elements of being a Facilitative Leader – ????
Have 3 outcomes and an agenda for next meeting with User Representative
Have some tools that can be used for any meeting or get together to make it more productive
SUCCESSFUL MEETINGS, COLLABORATIVE SESSIONS, “GET TOGETHERS” PRODUCE:
FRUSTRATING MEETING/COLLABORATIVE SESSION/GET TOGETHER
SUCCESSFUL MEETINGS HAVE CLEAR OUTCOMES
WHAT IS YOUR OUTCOME?
WRITING OUTCOMES List of Agree Understand Update Report Have a plan OTHERS -----
WRITING OUTCOMES FOR “GET TOGETHERS” Be specific Descriptive Action Concise one or two sentence
statements Not objectives or goals that are
broad
OUTCOMES FOR NEXT “GET TOGETHER”
WITH USER REPRESENTATIVE
THE OUTCOME
Understand basic elements of being a Facilitative Leader
Have ✔3 outcomes – ???? and an agenda for next meeting with User Representative
Have some tools that can be used for any meeting or get together to make it more productive
SUCCESSFUL MEETINGS HAVE WELL PLANNED AGENDAS
AGENDA
AGENDATopic Process Wh
o Time
WelcomeGround RulesReview
OutcomesReview
Agenda
List/Clarify/AgreeReview/Revise/AgreeQ & A/ Agree
JanAll
15 minutes
AGENDATopic Process Who Tim
e Business Information Needs
ListQ & AClarify
ILEADERUser Rep & Ileader
20 minutes
GRAPHIC AGENDA
SOME MEETING TOOLS: Brainstorm List Pairs Categorize Prioritize Attribute Listing Reverse Brainstorming
DESCRIBE A GREAT MEETING
BRAINSTORM
MIND MAP
POST – IT - NOTES
SURFSTROMING
Google Alerts Twitter feeds RSS Feeds Trendwatching www.trendwatching.com/
ETC
ONLINE TOOLS Webstorm Online Mindmaps Blogs Twitter Facebook
AGENDA FOR NEXT “GET TOGETHER”
WITH USER REPRESENTATIVE
THE OUTCOME
Understand basic elements of being a Facilitative Leader
Have ✔3 outcomes and an
✔agenda -- ???? for next meeting with User Representative
Have some tools that can be used for any meeting or get together to make it more productive
SUCCESSFUL MEETINGS HAVE A “WRITTEN” RECORD & NEXT STEPS
WHY RECORD?
DESCRIBE A GREAT MEETING
FRUSTRATING MEETING/COLLABORATIVE SESSION/GET TOGETHER
RECORDING Flip Charts Sharing your desktop in meetings
and on phones Using online tools such as Adobe
Connect – the White Board feature Record Accurately what the
individual says – do not use your own words unless you get approval
RECORDING IS IMPORTANT TO -- Validate each person’s ideas Helps to keep collaborative session on track
Record of what what happened
Record of decisions Joint process
RECORDING DOES NOT NEED TO BE Formal Onerous Precise
RECORDING YOUR NEXT MEETING WITH YOUR USER
REPRESENTTIVE
THE OUTCOME
Understand basic elements of being a Facilitative Leader
Have ✔3 outcomes and an
✔agenda for next meeting with User Representative
Have some tools that can be used for any meeting or get together to make it more productive -- ????