Connie Troutman3423 Hillvale Road, Louisville, KY 40241 - 270-993-2470 (H) - ctroutman613@yahoo.com

Professional SummaryTo become an integral part of an organization that emphasizes teamwork and creativity in theaccomplishment of its established goals and objectives

Core Qualifications• Retail Operations Management• Excellent written and verbal

communication skills• Excellence in customer service

• Leadership and Management Skills• Employee assessment and training

ExperienceSAMSClubMembership/Marketing ManagerLouisville, KY

• Membership/Marketing Manager for a 100 million dollar business• Managed 30 employees• Assisted in the daily operation of the facility• Work with management to ensure all opening and closing procedures are followed• Hire and retain employees• Manage the performance of direct reports• Ensure the consistent application of company policies and standards• Create an environment that values employee opinions and input• Anticipate external factors then plan accordingly• Demonstrate and integrate the highest standards of integrity and ethics into all operational

processes• Track expenses to fulfill budget requirements• Encourage teamwork and positive interactions by making others aware of the value of each

individuals unique contribution• Develop and execute business development strategies to create opportunity for new growth• Leverage knowledge and expertise in Company principles/practices for driving membership,

marketing events, activities and promotions.I

October 2015 to June 2016

SAMSClubFresh ManagerOwensboro, KY

• Fresh Manager for 50 million dollar business• Managed 20 employees• Conducted monthly inventory of meat, deli and cafe'• Plan and Execute fresh merchandising directions.• Develop budgets that drive Company sales and profits

SAMSClubMembership/Marketing ManagerBloomington, INAs above for Louisville KYOctober 2015 to June 2016

November 2009 to October 2015

October 2007 to November 2009

SAMSClub November 2005 to October 2007Team Leader JewelryOwensboro, KY

• Managed 3 employees• Promote and display on all jewelry counter items.• Maintain inventory and conduct monthly audits.• Maintain expenses to comply with company guidelines.

Coldwell Banker Realty Group February 1999 to November 2005Administrative Assistant/Customer Service CoordinatorOwensboro, KY

• Field cold calls and pair with appropriate realtor

• Coordinate appointments and closing schedules for realtors• Liaison with banks and realtors• Review Contract Documentation for both residential and commercial properties• Coordinate advertising activities• Compose the Regional Homes Magazine• Maintain filing system of highly confidential documents• Performed all necessary clerical duties

Specialized TrainingManagement In Training 2007Store ManagementEvansville, IN, USATraining to manage all departments in a Sams Club including but not limited to: Fresh andmanufactured foods, membership and marketing, electronics and jewelry, Cafe' and check out, homegoods and seasonal merchandise.

Leadership Essentials 2014Executive ManagementColumbus, OH, USAWorking as a team is essential to any business. Communication skills by listening to others. Acceptingcriticism and be appreciative of new ideas, paying attention to details. Don't just be good, be efficientand show appreciation and recognition for efforts.

Next Generation Leaders 2014Future Executive ManagementBentonville, AK, USASelect group hand picked by Market Managers for leadership roles. How to take a troubled businessand dissect the financials to determine what and how to turn into a profitable business. Findsolutions. Raise your worth and become the most valuable player. Positive conversations bringpositive results. Be the leader driven by the goal of professional excellence and take pride incontributions.

Women in Leadership 2015Future Executive ManagementChicago, n, USAWomen and the importance of the role of women in business. Empower everyone around you.Credibility has a lot to do with being reliable and quality of your work.

Skills• Advertising and Business Development• Maintain inventory• Leadership and Management skills• Management and Employee Training• Marketing and Merchandising• Teamwork

ReferencesReferences Available Upon Request