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Cloud

On-PremiseHybrid

UC Considerations for CloudPresented at Conferences & Expos Todd Landry Chicago

Deploying UC

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Cloud

Hybrid? On-

Premise

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Cloud = Everything-as-a-Service?

Maybe even IIT-as-a-Service?

Infrastructure-as-a-Service

Platform-as-a-Service

Software-as-a-Service

Storage-as-a-Service

Security-as-a-Service

Data-as-a-Service

Test-as-a-Service

Desktop-as-a-Service

API-as-a-Service

IT-as-a-Service

UC-as-a-Service

. . .

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…Services Using Services to Offer Services!

Cloud ClientsWeb browser, Mobile App, Think Client

SaaSCRM, Email. Gaming, Virtual Desktop, …

PaaSExecution runtime, DB, Web Servers,…

IaaSVirtual machines, Servers, Storage, …

App

licat

ions

Pla

tfor

mIn

fras

truc

ture

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The Cloud: From On-Premises to Service

Applications

Runtimes

Security

Databases

Virtualization

Servers

Storage

Networking

Infrastructureas-a-Service

Applications

Runtimes

Security

Databases

Virtualization

Servers

Storage

Networking

Platformas-a-Service

Applications

Runtimes

Security

Databases

Virtualization

Servers

Storage

Networking

On-Premises

Managedby You

Applications

Runtimes

Security

Databases

Virtualization

Servers

Storage

Networking

Softwareas-a-Service

Managedby Supplier

(Source: Microsoft)

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The Cloud: UC and Slightly Different Issues to ConsiderSoftwareas-a-Service

UC&C Software

Operating Platform

PSTN / Trunks

Gateways

UC&C Software

Operating Platform

Network / Security

Desktop/Mobile Clients

PSTN / Trunks

Gateways

POE Switches

Phones

On-Premises

Managedby You

Managedby Supplier

UC&C Software

Operating Platform

Infrastructureas-a-Service

Network / Security

PSTN / Trunks

Gateways

Desktop/Mobile Clients

POE Switches

Phones

Platformas-a-Service

Network / Security

PSTN / Trunks

Gateways

UC&C Software

Operating Platform

Desktop/Mobile Clients

POE Switches

Phones

Network / Security

Desktop/Mobile Clients

POE Switches

Phones

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UNIVERGE 3C: Designed for Cloud or On-Premises DeliverySoftwareas-a-Service

UNIVERGE 3C LSC

Operating Platform

PSTN / Trunks

Certified MG (Gateways)

UNIVERGE 3C LSC

Operating Platform

Network / Security

NEC Desktop/Mobile

PSTN / Trunks

Certified MG (Gateways)

POE Switches

Certified EI (Phones)

On-Premises

DeployedOn-Premises

Deployed inCloud DC

UNIVERGE 3C LSC

Operating Platform

Infrastructureas-a-Service

Network / Security

PSTN / Trunks

Certified MG (Gateways)

NEC Desktop/Mobile

POE Switches

Certified EI (Phones)

Platformas-a-Service

Network / Security

PSTN / Trunks

Certified MG (Gateways)

UNIVERGE 3C LSC

Operating Platform

NEC Desktop/Mobile

POE Switches

Certified EI (Phones)

Network / Security

NEC Desktop/Mobile

POE Switches

Certified EI (Phones)

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Thinking Hybrid UC Deployments…

• Think of it as: Multiple Data Centers• Disaster Recovery - Automated Replication• Servicing Smaller Offices / Roaming Users• Economize on DC Costs• Regional Coverage• Load Balancing

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Thinking Hybrid UC: Concerns About Security & QoS

e.g. Amazon DirectConnectDedicated connection from your data center to AWS.

• Private Network• Consistent Performance• Elastic• Optimized BW Costs• Multiple Providers (Partners)• Global

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Net-Effect: The Changing Unified Platforms Life-CycleA

sync

hron

ous

TDMVoice

IPPBX

IM PresenceeMail

IPVideo

Message PostsFederation

Activity Streams

Micro-Blogs

Follows

SMS

Tweets

Video-message

Tasks/Projects

Phone Calls Unified Communications Unified Communities

Rea

l-tim

e

Real-time media

Doc Sharing

Projects/TasksWeb Conference

IP AudioConference

TDM Switches IP Appliances Community SW PlatformsUC Software

Baby Boomers Gen X Millennials

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UC Deployment Decision: More than just DC or Cloud

Business

Governance

and Policies

Agility

Security

Asset Management

Data Center or Cloud

Multi-device Support

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Selecting UC Fit for your IT Strategy & Deployment Planning

Flexible core software engines and blend of application software that can be

deployed anywhere.

Business user experience focus. Deliver rich collaboration from anywhere. It

should allow for tailoring to your business.

Services-oriented, enabling more integrated experiences,customization that

aligns with your business needs.

UserCentric

Services Centric

Software Centric

Solutions

Applications

Technology

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Reliability in a UCaaS Cloud Structure

Distributed DCsDistributed UC SW

DC Monitoring

PSTN Connectivity

Reliable Connectivity

© NEC Corporation 2012

Provisioning

Virtualization

Multiple Clients

Multiple Sites

Source: NEC UNIVERGE Cloud Services

TEL07032012

Web-centric, Service-oriented Software Architecture

Contact Center /Agent Services

Unified Communications& Collaboration

Vertical &Enhancement Applications

SIP Support Virtualization Support IT Infrastructure Support Media Support

User Based Services Web Services Application Services Presence Services

A wide array of connection options allow you to tailor to your organizational needs

User centric clients provide secure access from virtually anywhere

PBX’s IP Phones Soft phones Mobile Devices Room based video SIP Carriers

UC Clients Mobility Clients Customer AgentsReceptionistsCollaboration Vertical Apps

Reference: NEC UNIVERGE 3C Architecture

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• Internet (Site)• Disaster Recovery• Redundant Gateway• Managed Services

System Offerings

• Queuing Group• Contact Center• FMC/Dual Mode• Packaged Long Distance• MPLS

Enhancements

• Voice Mail• Unified Messaging

• UC Fax• Call Recording• Additional Devices

Package Add-ons

UC Standard• All UC Standard Features

Unified Messaging• Feature-rich UC voicemail:• Web-based & TUI control• E-mail delivery

Mobility• UC Mobile Client• SoftphoneMedia Options• Video Conferencing• IP Phones• Softphones• Recording

UC Premium

UC Basic• UC Basic Features

Desktop Application• IM/Chat• Presence• Call Control• User Profiles• Device Management

IP Phone• Choice of phones

Voicemail

UC Standard

Source: NEC UNIVERGE Cloud Services

Example of UCaaS Packaging Flexibility

© NEC Corporation 2012

Voice• 200+ PBX FeaturesIncluding:• E911• Call Waiting• Caller ID• Call Transfer• Call Forward

Support• Technical Support 24x7

Basic

TEL07032012

Flexible Choices in Media Devices

Conferencing Hospitality

Polycom Desktop and Video

NEC Desktop

NEC Wireless Mobile & BYOD Enhancement

TEL07032012

Adaptable for Every Role in Your Business▐ The same software adapts to the many needs within your business.

▐ More people will collaborate more often, with more people, more easily!

EngineeringUses it to

Collaborate

Sales uses it

to meet

Customers!

Customer Supportuses it to make

customers happy!

I run myWebinarswith it!

Operations

uses it to be

more global

An IT

software

investment

designed

to benefit

my entire

organization!

Screen sharingDocument sharing Application sharing

Remote controlCo-browsingFile sharingVideo conferencing Audio conferencingWebinars

Workgroup Collaboration Sales PresentationsEmergency Notification

Instant Messaging

Marketing OperationsSales Engineering AdministrationSupport Finance

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Looking Forward: How to Think When You Plan….

Technology should be shaped by environments and by how people live Offices should be designed for “face time” and more “group oriented” spaces Offices will comprise more core teams operating around the globe Collaboration will need to happen incredibly fast and will always be available Adopt a more relaxed attitude to time – people are connected 24/7 Think about how you will Empower Your Workforce

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10 Key Considerations1. Capacity Planning

o Licensing, Load Balancing, CPUs, bandwidth, IP Phones

2. Coolingo Order the air conditioning, and backups

- keep those servers cool!

3. Equipmento Flexibility for Clients needed for your

business & planning to order, deploy, and support.

4. Connectivityo PSTN, IP, Internet Services

5. Disaster Recovery Plano Backup and restore methods and

facility replication process

6. Software Upgradeso Capabilities offered and alignment with your

business needs, roadmaps, power to negotiate

7. Support Staffo Staff requirements, especially in a highly

distributed environment

8. Capital vs OpEx Expenseo Finding the right balance to contribute to the

companies financial planning

9. Securityo Protection plan for facilities, network attacks,

encryption

10.Customizationo Access to open services and SDKs matched

with the need to integrate & customize for your business needs?

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NEC Advertisement – UNIVERGE 3C [See our Live Demo]

• Software: Service-oriented, Distributed, Software Architecture

• Flexible: On-Premises, in the Cloud, or as Hybrid

• User-centric: Empowers your Workforce from Anywhere, Anytime.

• Web-oriented: Web-architecture technology and Rich Internet Applications

• Streamlined: Integrated topology is easy to administer

• Secure: Applies Enterprise Credentials, Certificates – Certified by JITC

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Thank You for Joining!

© NEC Corporation 2012