consistent execution
TRANSCRIPT
![Page 1: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/1.jpg)
![Page 2: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/2.jpg)
![Page 3: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/3.jpg)
![Page 4: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/4.jpg)
![Page 5: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/5.jpg)
Chapter 20 – Recognition . . . . . . . . . . . . . . . . . . . . . . . . . . . 175Chapter 21 – Continuous Learning . . . . . . . . . . . . . . . . . . . 181
Section V - Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . .191Chapter 22 – Customer Service . . . . . . . . . . . . . . . . . . . . . . 193Chapter 23 – Value Your Customers . . . . . . . . . . . . . . . . . . 195Chapter 24 – Satisfy Your Current Customers’ Needs . . . . 199Chapter 25 – Grow Outward from Your Customer Base . . 207
Section VI – Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241Chapter 26 – Wrap-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243Chapter 27 – Final Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Bibliography . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251
![Page 6: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/6.jpg)
![Page 7: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/7.jpg)
![Page 8: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/8.jpg)
![Page 9: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/9.jpg)
![Page 10: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/10.jpg)
![Page 11: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/11.jpg)
![Page 12: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/12.jpg)
![Page 13: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/13.jpg)
![Page 14: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/14.jpg)
![Page 15: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/15.jpg)
![Page 16: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/16.jpg)
![Page 17: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/17.jpg)
![Page 18: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/18.jpg)
![Page 19: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/19.jpg)
![Page 20: Consistent Execution](https://reader031.vdocuments.net/reader031/viewer/2022021922/58eddac91a28ab31198b4581/html5/thumbnails/20.jpg)