22 Corporate Vision Consultancy Awards 2015

Johnson Associates Consultancy Ltd is an established, ISO 9001 certified consultancy with 15 years’ experience in the successful design, implementation, improvement and approval of business benefit, ISO recognised man-agement systems. We speak to Russell Johnson who provides us with an insight into how the firm came to win this prestigious award.

Johnson Associates Consultancy Ltd (JAC) delivers a management system implementation approach that is value adding, customer process based and people-centric. Activities are aligned with agreed customer requirements and their particular business requirements and objectives in order to ensure that our services are uniquely tailored to our client’s needs.

As a firm we provide our management system consul-tancy services to a wide variety of clients and business sectors, including: electronics design and manufac-ture; software development; mechanical engineering; waste management organisations and technology start-ups. Additionally we also provide support to service indus-tries including training, marketing communications and customer service organisations. As such we are highly experienced in providing our services to a wide range of clients, and we draw on this experience whenever we start work on a project to ensure our clients receive the very best service. In order to ensure that our clients were fully satisfied with our service JAC obtains direct customer satis-faction feedback on a regular basis, and our current satisfaction rate is 95%.

Whilst we are proud of this high level of client satis-faction we understand the need to constantly improve our services. Therefore we are always looking to develop, both in terms of client satisfaction and within our industry.

In order to achieve this we ensure that we are up to date with all current management system best practice through our own certification to the interna-tionally recognised quality management standard ISO 9001:2008 and also through our professional body memberships. These include the Chartered Quality Institute, the In-stitute of Environmental Management and Assessment and the Chartered Management Institute. JAC are also a consultancy recommended by certification bodies such as BSI, LRQA & BM Trada etc. All our work is supported through appropriate liability and profession-al indemnity insurance.

Moving forward, our current plans for 2016 are to assist all our clients in the efficient transition to the 2015 versions of ISO 9001 and ISO14001 (and also OHSAS 18001 change to ISO 45001 later in 2016). In support of this, we are also looking forward to running our new training activities in relation to these updated standards.

Best Management Systems Consultant - UK

Company: Johnson Associates Consultancy LtdName: Russell JohnsonEmail: Johnson@quality-consult.co.uk Web Address: www.quality-consult.co.uk Telephone: 07789 482455

Johnson Associates Consultancy Ltd