consumer behaviour - marketing

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    Consumer Intentions

    Definitely will buy

    Probably will buy

    No decision

    Probably will not buy

    Definitely will not buy

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    External influence

    Advertisement

    Reference of Friend

    Discount

    Situational influence

    Motivation to comply

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    AttitudeExternal

    influence

    Cognitive

    component

    Affective

    component

    Behavioural

    component

    Overall

    Orientation

    Towards

    object

    Advertisements,situations,

    friends,

    relatives, etc

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    Attitude towards Ad Model

    ATTITUDEtowardsBrand

    Exposure

    to AD

    Judgment

    about AD

    Feelings

    from AD

    Beliefs

    about

    Brand

    Emotions

    about

    Brand

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    Personality factors

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    CSR

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    How to improve attitude ?Strengthen Belief

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    Change belief

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    Highlight main attribute

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    Add an Attribute

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    Create positive emotions

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    Intention to Buy