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E-003 Managing Your AngerWHAT: Helps employees understand anger,

gain control, and diagnose problems. Includesa tool to practice anger management. WHERETO USE: EAP direct service, health fairs,waiting room, workshops.

E-002 Understanding DepressionWHAT: Helps employees understand depres-sion, its causes, signs and symptoms, myths,and treatment options, and reducing stigma.WHERE TO USE: Depression screenings, EAPdirect service, workshops, waiting room.

E-001 Balancing Work & FamilyWHAT: This handout is a practical tool to helpemployees understand, gain awareness of, andpractice tips to improve work and family bal-ance. WHERE TO USE: EAP direct service,workshops, waiting room, EAP promotion.

E-004 Dealing with Debt and CreditProblems WHAT: Helps employees deter-mine if debt trouble exists how to takeaction; also tells about credit repair servicesand scams, and consumer laws. WHERE TOUSE: EAP direct service. Workshops, waitingroom, promotional fairs.

E-005 Giving Couples Counseling aTry WHAT: How couples counseling works tohelp save a relationship. Types of coupleproblems. What to do when a spouse won’tgo. Motivation to try it. WHERE TO USE:Direct service with EAP clients, waiting roomand workshops.

E-006 When You Experience aTraumatic Event WHAT: Understandtrauma and how it affects the psyche.Traumatic stress symptoms, dos and don’ts.About PTSD and more. WHERE TO USE: UseWith CISM program, distribute after trau-matic events.

E-007 Tips for Parenting TeensWHAT: Ten tips to help parents understand keyissues such as identity, self-esteem, parentalconflict, peer influence, emotions, and sex.WHERE TO USE: EAP direct service, work-shops, health fairs, waiting room.

A service of DFA Publishing & Consulting, LLC and EAPTools.com

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E-008 Assertiveness SkillsWHAT: Defines assertiveness and why it’s diffi-cult. Benefits of being assertive. Assertivenessvs. aggression. Steps to being more assertive.WHERE TO USE: EAP direct service, healthfairs, waiting room.

E-009 Resolving Coworker ConflictsWHAT: The nature of conflict and misconcep-tions. Intervention and prevention steps. Howto keep relationships productive. WHERE TOUSE: Conflict resolution clients, EAP directservice, workshops, EAP promotion.

E-010 Adult Attention Deficit/ Hyperactivity DisorderWHAT: Definition and description. Signs,symptoms, motivating employees to gethelp. WHERE TO USE: EAP direct service,EAP promotional events, waiting room.

E-011 Violence in the WorkplaceWHAT: Defines different types of workplaceviolence, facts, risks, warning signs, dos anddon’ts with coworkers, and what to do if youare a victim. WHERE TO USE: Special work-shops on violence in the workplace.

E-012 Thinking About Your DrinkingWHAT: Definition of alcoholism, reducing stigma,understanding the disease, signs, symptoms, self-diagnosis, and understanding how denial works.WHERE TO USE: EAP direct service, workshopson substance abuse in the workplace.

E-013 Coping with the BluesWHAT: Distinguishes normal blues fromdepression. Cognitive intervention to limit fre-quency of the blues, and when to seek profes-sional help. WHERE TO USE: EAP direct serv-ice, waiting room, EAP promotional events.

E-014 Thinking About PsychotherapyWHAT: Explains psychotherapy. Answers importantquestions: who, what, how, cost, managed careissues, and how to get the most from treatment.WHERE TO USE: EAP direct service, promotion-al events, waiting room.

E-015 Codependency: Caring Until ItHurts WHAT: A less confusing look at codepen-dency signs, symptoms, misconceptions, and break-ing free of dysfunctional relationship behaviors.WHERE TO USE: EAP direct service, promotionalevents, waiting room, and special workshops.

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V-003 Tracking Sheet for EAP: Follow-up ofRecovering Clients WHAT: Proper follow-up meanstracking diminishing involvement in the recovery programand intervening earlier. Improves outcomes. Instructionsincluded. WHEN TO USE: In-person client follow-up.

V-002 Progression and Recovery Curve ofthe Alcoholic WHAT: We spoke with dozens of treat-ment professionals, CEAPs, and recovering persons. Includestwice as much information as seen on similar charts. WHENTO USE: Motivational interviewing, employee awareness,in-treatment interviewing.

V-001 Drugs of Abuse Chart WHAT: Describes typesof drugs (including alcohol), drug names, street names, meth-ods of use, symptoms of use, and hazards of use. WHEN TOUSE: Department of Transportation training, supervisortraining, employee awareness, supervisor consults.

V-004 Addictive Disease in theWorkplace Progression CurveWHAT: Shows addictive disease symptoms,life-social symptoms, and performance symp-toms chart. Definitely a first. WHEN TO USE:Supervisor training, EAP client educationin EAP interviews or patient settings,supervisor consults.

V-005 Enabling in the WorkplaceWHAT: Describes examples of enabling behav-iors of supervisors and coworkers. Alsodescribes how organization policies, politics,and the industry type enables addicts. WHENTO USE: Supervisor training, employee edu-cation, management consults.

V-006 Five Ways to Refer anEmployee to the EAP WHAT: Describesand details five different ways a supervisor caninfluence EAP referrals. Encourages self-refer-ral, supervisor referrals, and “firm-choice”interventions. WHEN TO USE: Supervisortraining and supervisor consults.

V-007 60 Signs & SymptomsChecklist WHAT: Forty-two lines and morethan 60 performance problems on one sheet.Supervisors can use this handout as a memoryjogger and menu when constructing documen-tation. WHEN TO USE: Supervisor trainingand supervisor consults.


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E-100

V-008 How to Write a CorrectiveLetter WHAT: The “missing link” to effectivesupervision and change is the corrective letter.We wrote the best outline ever and included afollow-along example. WHEN TO USE:Supervisor training, supervisor consults.

V-009 Back-to-Work ConferenceGuidelines WHAT: Guidelines for employeesreturning to work after treatment for seriousbehavioral/medical illnesses should participate in aback-to-work conference. WHEN TO USE: Supervisorconsults prior to the back-to-work conference.

V-010 Avoiding Armchair DiagnosisWHAT: EAP referrals slow when supervisors startdiagnostic thinking. Here are 10 ways supervisorsunwittingly act or think as “armchair diagnosticians”with examples of what they say and do. WHEN TOUSE: Supervisor training, supervisor consults.

V-011 25 Questions for the Person in a Relationship with an Addict WHAT: Awareness for the person in a relationship withan addict is the start of recovery and intervention.WHEN TO USE: Motivating clients to consider Alanon,family intervention, or other self-help measures.

V-012 Ten Role Plays & EAP ReferralScenarios for Supervisors WHAT: Tenrole plays and follow-up questions for discussion.Includes common and complex supervision scenar-ios, communication with the EAP, confrontation,and follow-up. WHEN TO USE: Supervisor training.

V-013 Best EAP Referral Tips forSupervisors WHAT: Experience and super-visor referral “misfires.” Helps supervisors moti-vate employees to accept a referral and reducesfrustration with the referral process. WHEN TOUSE: Supervisor training, supervisor consults.

V-014 Enabling: Definition, Impact,and Loss WHAT: Describes what enabling really is,how it emerges, and why some addicted employeesdie from “institutional” enabling. Advocates actionbefore the “big one” hits. WHEN TO USE: Supervisortraining, employee education and awareness.

V-015 Follow-up Tips for SupervisorsWHAT: After EAP referral, what’s next? Easy list ofdos and don’ts. Covers every point along the refer-ral continuum from beginning to end. Helps super-visors thwart manipulation. WHEN TO USE:Supervisor training, supervisor consults.

PAYMENT METHOD■ Check ■ Purchase Order #__________________________________(Attach P.O. form if needed)

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ReproEditable Fact Sheets #3!

E019

Workplace Injuries:Stress andRecovery

WHAT: After injurycomes the risk ofdepression, conflict athome and with cowork-ers, and risk of furtherinjury.

WHEN TO USE: Mail to clients, follow-up coun-seling sessions after injuries to help reduceworkers' compensation costs.

Hot off the press! 15 more fact sheets that you have always wanted but couldn’t find!Only $17 each! Buy them all and save $56. You get MS Publisher, MS Word, AND aPDF--all on a CD with the hard copy! Add your expertise, imprint your name and phonenumber. They have twice the content of other reproducibles and they last forever. Copy,distribute, e-mail, use text in in-house applications and brochures.

E021

Living Life as aShift Worker

WHAT: Shift workersare important peoplewith special needs.Stress management,family stressors, circa-dian rhythm issues,sleep issues, health

habits, dangers on the job, and more.

WHEN TO USE: Health fairs, counseling, wait-ing rooms, presentations to shift workers.

E020

When There’s Talkof Suicide

WHAT: Understandingsuicide facts, risk, andprevention. Warningsigns. Dos and don'ts,taking action, helping afriend. Myths and mis-conceptions. Resources.

WHEN TO USE: Counseling sessions, healthfairs, waiting rooms.

E016

What to Do abouta NegativePerformanceReview

WHAT: Helps clientsfocus on the positiveand what they canchange after a badreview; staying

focused, energized, and determined for nexttime.WHERE TO USE: Client sessions, health fairs,EAP waiting areas, assessments.

E022

When You’re aVictim of DomesticViolence

WHAT: Victims of dom-estic violence come towork, but they don't saywho they are. Definesdomestic abuse, in-creases awareness,

what to do, encourages seeking help.

WHERE TO USE: Clients sessions, health fairs,waiting rooms.

E023

Facing andStoppingCompulsive Eating

WHAT: Another silent,and stigmatizing healthcare problem and killer.Misconceptions, symp-toms, how treatmentworks, and hope for

change.WHERE TO USE: Health fairs, client sessions,post-treatment follow-up.

E024

Manage StressRight Now!

WHAT: No time forcomplicated stressmanagement strate-gies! Here’s ten practi-cal tips anyone can useto manage stress andfeel rejuvenated fast.

WHERE TO USE: Client counseling, healthfairs, waiting rooms.

E017

Sticking to YourRecovery Programfrom AddictiveDisease

WHAT: Essentials thatevery recovering per-son needs to know butoften takes years todiscover in recovery.

This handout doesn’t short-cut sobriety andrecovery, just some of the essential informationthat make them possible.WHEN TO USE: Clients in addiction recovery.

Order on back or go to EAPTOOLS.COM

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E018Caught in theWeb: InternetAddiction

WHAT: Awarenessabout the high risk ofInternet addiction, withwarning signs andmore. Internet abuse iscausing companies mil-lions. Helping employ-

ees before they destroy themselves or the com-pany is criticalWHEN TO USE: Health fairs, client counselingsessions, EAP waiting areas.

NEW! JUST RELEASED!

E026

Dealing withWorkplaceNegativity

WHAT: One of themost requested sub-jects. Sources of nega-tivity and how to head itoff at the pass. Somerules, some tips, and a

few tricks on reducing negativity and contagion. WHEN TO USE: Brown-bag seminars, healthfairs, group conflict intervention.

E028

Preventing andStopping SexualHarassment

WHAT: Sexual harass-ment defined, preven-tion steps, the impor-tance of stopping inap-propriate behavior, that"no" means "no," and

don’t do it again; what to do, internal help.WHEN TO USE: Presentations, client sessions,waiting rooms.

E027

WhenOrganizationalChange AffectsYou

WHAT: Understandingorganizational change,preparing for downsiz-ing, action steps, andplanning ahead.

WHEN TO USE: Presentations, waiting rooms,client sessions.

E029

Improving YourRelationship withthe Boss

WHAT: Your relation-ship with your supervi-sors is the most impor-tant one you have atwork. Here’s how toimprove the likelihood

of making it the best one possible.

WHEN TO USE: Client counseling sessions,presentations and seminars.

E030

MilitaryDeployment Stress

WHAT: Fight for thehome front! Ten thingsto do and consider toreduce the burden ofdeployment stress onthe whole family. Stresstips on coping, remain-

ing positive, and making reunions the best.WHEN TO USE: Family counseling, young per-sons, waiting rooms, presentations.

Make checks payable toDFA Publishing & Consulting

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DFA Publishing & Consulting, LLCP.O. Box 2006Mount Pleasant, SC 29465-2006

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SC residents only add 7.5% Sales Tax

E025

Making HolidaysMore Positive

WHAT: A handout forthose who suffer insilence. Issues, tentips, getting positive,and coping effectivelywith the holiday experi-ence.

WHEN TO USE: Presentations, waiting rooms,clients sessions.

ReproEditable Fact Sheets #4

E034

Could GroupTherapy Be forYou?

WHAT: Many clientsresist the idea of grouptherapy, despite itspower and effective-ness. It’s also cheaper,than individual therapy.

Tackles myths and motivates clients to say,“Yes, I will give group therapy a try.”

WHERE TO USE: Counseling, waiting areas.

Hot off the press! Fifteen more fact sheets that you always wanted but could not find! Only $17

each! Buy them all and save $58. You get MS Publisher, MS Word, and PDF formats on a CD,

with the hard copy in a sheet protector! Add, edit, imprint your name and phone number. They

have twice the content of other reproducibles. Copy, distribute, e-mail, use online with a password

(required) or with an in-house intranet. Use contents in existing in-house publications.

E036

Dealing withCustomer ServiceStress

WHAT: Customers arethe lifeblood of busi-ness, but when they’retreated badly bystressed employees,they walk away with

their wallets. How to cope, what to do, “rightthinking” about customers.

WHEN TO USE: Training on stress

E035

Facing a Bully atWork

WHAT: What is a bully?Why they do it? Whatshould the victim do?About getting proactiveto help employees andto help employers whomay face legal claims if

bullying doesn’t stop. WHERE TO USE: Counseling sessions, healthfairs, waiting rooms.

E031

Alcoholism Is aFamily Disease

WHAT: Alcoholism andits impact on the family.What’s wrong, guilt andenabling, myths, mis-conceptions, what todo, and “right thinking”about the disease. Add

your input to create your ideal fact sheet forclients.WHERE TO USE: Client sessions, health fairs,EAP waiting areas, assessments.

E037

The Art ofDetachment

WHAT: One of themost important lifeskills. Letting go, end-ing enabling, gettingpast guilt, love versuscontrol, why detach-ment just might be “the

ticket” the employee’s been searching for.

WHERE TO USE: Clients sessions, waitingrooms, health fairs.

E038

Dealing withDifficult Coworkers

WHAT: Who is a diffi-cult coworker? Types ofapproaches to difficultcoworkers. Are you oneof them? Effectivestrategies for a moreharmonious workplace.

WHERE TO USE: Health fairs, client sessions,conflict resolution counseling (also for fun and afew laughs).

E039

Coworkers FacingGrief Together

WHAT: “What do wedo?” “What do wesay?” These commoncoworker questionshave commonsenseanswers. Provides sup-port, clarifies, helps

prevent the pain of loss from becoming panicover the process.

WHERE TO USE: Grief counseling, group work.

E032

Be a StarPerformer at Work

WHAT: Most employ-ees want to do theirbest work. What arethe commonalitiesamong outstandingemployees? Knowingthese can inspire

employees to achieve more, help them spottheir shortcomings, and motivate them toimprove.WHEN TO USE: Client sessions, promotion.

Order on back or go to

EAPTOOLS.COM

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E033Coping with aMentally Ill FamilyMember

WHAT: Guilt, confu-sion, and worry facefamily members of thementally ill. This factsheet gives them hope,support, and determi-nation to accept the

chronicity of mental illness and become empow-ered through knowledge, while seeking support.WHERE TO USE: Client counseling sessions.EAP waiting areas.

NEW!

E041

CommunicationTips for a Happierthe Workplace

WHAT: Stop poor work-place communicationthat can create bad atti-tudes and thwart pro-ductivity. It’s not whatyou say, it’s how you

say it -- and a lot more. WHEN TO USE: Brown-bag seminars, OD proj-ects, group conflict intervention.

E043

Valuing Diversity atWork

WHAT: What is diversi-ty in the workplace?Why is it important?What is the differencebetween tolerating,valuing, and celebratingdiversity? How does

valuing diversity contribute to the bottom line?WHEN TO USE: Presentations, group work, ODprojects.

E042

Keeping Energizedat Work

WHAT: After lunch, itdoesn’t have to be alldownhill. Here’s how tostay perky for improvingproductivity, managingstress, and knowingwhat zaps your energy,

plus other tips for fighting fatigue. WHERE TO USE: Waiting rooms, health fairs,client sessions.

E044

FunctionalAlcoholism (Isn’t!)

WHAT: His (her) drink-ing doesn’t affect me--he’s a “functional alco-holic”! All about theworld’s most enablingphrase. What it meansand how this misnomer

takes its toll on everyone, including the addict.

WHEN TO USE: Presentations, A/D education.

E045

It’s Not to Late!Making 2008Happy, Healthy,and Productive

WHAT: It’s not January,but that’s the point. Thisfact sheet is for anymonth or year. It goesthe next step to keep

employees fired up. (And all fact sheets areeditable!) WHEN TO USE: After January!




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E040

Helping SomeoneWho Doesn’tWant Help

WHAT: What to say,how to say it, what toexpect. Is it your role orsomeone else’s? Do itnow, or say it later?When to use a push

strategy or a pull strategy, and when to “letnature take its course.WHEN TO USE: Client sessions, counseling.

ReproEditable Fact Sheets #5!

E049

Before You QuitYour Job

WHAT: Avoiding over-react to conflict; theright reasons to quit;the right reasons toquit; considering theconsequences of quit-ing a job; being profes-

sional in letting go; not burning bridges; more.

WHERE TO USE: Counseling and individualclient sessions, waiting rooms.

Editable! Reproducible! More “in-demand” fact sheets! Only $17 each! Buy them all and save$58. You get MS Publisher, MS Word, and PDF formats on a CD, with the hard copy in a sheetprotector! Add, edit, imprint your name and phone number. They have twice the content of otherreproducibles. Copy, distribute, e-mail, use online (password required). Distributte at health fairs,give to employees, or use the copy on fact sheets in existing in-house publications.

E051

CompulsiveGambling is a BadDeal

WHAT: What is com-pulsive gambling; whypeople become gam-blers. Am I at risk? Self-diagnosis, signs andsymptoms. Treatment

and recovery of compulsive gambling addiction.

WHEN TO USE: Individual counseling, healthfairs, family counseling.

E050

RespectingGenerationalDifferences

WHAT: “Ageism” andits cost; attitudes andvalues of different gen-erations--boomers, X, Yand beyond; why wecan’t get along, and

how to start making it happen.WHERE TO USE: Conflict resolution, individualsessions, brown-bag seminars.

E046

Aging Gracefully

WHAT: Embracing thepresent; accepting limi-tations without elimina-tion; moderating versusgiving up on things youlove; being an optimist;new hobbies; takingcare of yourself; tips on

enjoying life; not looking back; much more.WHERE TO USE: Client sessions, brown-bagluncheons.

E052Effective TimeManagement forSupervisors

WHAT: Supervisorswho manage time wellwin the managementgame. Loads of tips,“building in” time, priori-tizing, delegating, set-ting goals, minimizing

meetings, knowing when to take a break.

WHERE TO USE: Clients sessions, trainingsupervisors, small group work.

E053

Coming BackHome

WHAT: Managing theemotional build-up ofcoming home from;transitions; expecta-tions; getting back tonormal life; Ten power-ful tips for families and

key issues of reuniting.WHERE TO USE: Family sessions, group work,health fairs, waiting rooms.

E054

Coping with aCrisis

WHAT: Crisis versustrauma. Definition and“what works” in manag-ing crises. Is it a crisis?Staying mobilized.Steps for coping. Man-aging disruption. Keep-

ing structure in your life. Decision making. Signsthat crisis is affecting you.

WHERE TO USE: Counseling sessions. Groups.

E047

The Art of GivingFeedback

WHAT: The art of giv-ing feedback to others;focusing on behavior,not personlities; what tosay, how you say it; thesandwich technique;when others resist;when feedback doesn’t

fit; keeping egos out of feedback.WHEN TO USE: Team building, client sessions,off-site retreats, conflict resolution.

Order on back or go to EAPTOOLS.COM

TM

E048Becoming an“Askable” Parent

WHAT: Children whoaren’t getting answersfrom their parents willgo somewhere else.What is an “askableparent? Becomingreceptive. Developingskills in honesty and

directness. Arming yourself with information andunderstanding “TMI”.WHEN TO USE: Client counseling sessions.EAP waiting areas, health fairs.

E056

When You’veBeen Disciplinedat Work

WHAT: Discipline isn’tpunishment; causes ofemployee discipline;what to do; how torespond; seeing anopportunity for change;

why the employer isn’t the “bad guy.”;respond-ing with the right attitude; using the EAP.WHEN TO USE: Individual counseling sessions

E058

Taking Initiative Onthe Job

WHAT: Why intiative ispowerful--and it’s free!What is initiative; whyyou don’t take initiative;proactive initiative vs.initiative out of fear.Spotting opportunities

for initiative; the payoffs for everyone.WHEN TO USE: Waiting rooms; team building.

E057

ManagingCaregiver Stress!

WHAT: Caregivers arespecial, but have impor-tant needs. Types ofstress; caregiver needs;avoiding denial ofneeds; support of care-givers; when you need

help; what works!; what doesn’t work!; counsel-ing; tips.HERE TO USE: Counseling, waiting rooms.

E059

Eldercare Acrossthe Miles

WHAT: Stressors facedby employees withlong-distance eldercareresponsibilities; tips forcaregivers and family;mistakes and misstepsof family members;

what elderly persons should do; resources.

WHEN TO USE: Counseling sessions, brown-bag presentations.

E060

Preventing IdentityTheft

WHAT: Keeping per-sonal informationsecure. Monitoringcredit properly; shred-ding and protecting;guarding your SSN;responding to mail and

e-mail solicitations; password problems; creditbureaus; responding to suspicious activity.WHEN TO USE: Waiting rooms, seminars.




E500 All 15 $197Save $58!!

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E055

Coping withDivorce

WHAT: Emotions andloss; legalities; avoid-ing unnecessary con-flict; seeking support;taking care of yourself;refocusing your energy;avoiding unhealthy cop-

ing behaviors; forgiving yourself. Moving forward.WHEN TO USE: Client sessions, counseling,waiting rooms.

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