Managing Your BCP with FrontLine Live Product Overview

Risk Management 101

Today Business Risk Comes in Many Forms

• Changing environment – Increased global and regional interdependencies

– Supply chain disruption

– Expanding risk exposures

• Greater impact of business disruption – Greater financial implications of downtime

– Brand vulnerabilities

– Data integrity requirements

• More complex regulations – Changing industry and regulatory standards

– Geographic dispersal requirements

– Varying regulations per country

3

Most of US Population & Property Has Major CAT Exposure

Source: Insurance Information Institute

Probable Costs of Future U.S. Natural Disasters

Source: AIR Risk Engineering, ARPC Earthquake Engineering, University of Southern California

$57.7 BILLION 7.0 EARTHQUAKE

LOS ANGELES

$84.4 BILLION 8.2 EARTHQUAKE

SAN FRANCISCO

HONOLULU

$30 BILLION CLASS 4 HURRICANE

$25.6 BILLION CLASS 5 HURRICANE

NEW ORLEANS

GALVESTON

$42.5 BILLION CLASS 5 HURRICANE MIAMI

$53 BILLION CLASS 5 HURRICANE

$33.5 BILLION CLASS 5 HURRICANE

HAMPTON

$52 BILLION CLASS 4 HURRICANE

ASBURY PARK

$45 BILLION CLASS 4 HURRICANE

NEW YORK

MEMPHIS $69.7 BILLION 8.6 EARTHQUAKE

$33.3 BILLION 7.5 EARTHQUAKE SEATTLE

“There cannot be a crisis next week. My schedule is already

full”

Henry Kissinger

What are the factors that complicate preparing for disruptions?

Increased reliance on IT and automation

Time

Risk

Events

Vulnerabilities

Technology - based Viruses, worms, cyber - fraud

Terrorism

Health pandemics

Geopolitical

Weather

Increasing Continuity Gap

Globalization

Outsourcing/ Off shoring

Just in time/ thinning inventories

Time

Risk

Events

Vulnerabilities

Traditional approach to BCRM

Technology - based Viruses, worms, cyber - fraud

Terrorism

Health pandemics

Geopolitical

Weather

Increasing Continuity Gap

Globalization

Outsourcing/ Off shoring

Just in time/ thinning inventories

Time

Negative Impact

With Preparedness

Negative Impact

Speed of recovery

With Preparedness

Without Preparedness

Business Advantage

Revenue

Event

Preparedness reduces the negative impact and speeds recovery

Without Preparedness

Damage to financial results, reputation and key relationships

Improved Speed-to-Recovery Can Reduce Revenue Loss

Are you Prepared to Respond?

What would be the impacts to your organization – people and

operations?

What is Business Continuity?

• Business Continuity is the enterprise-wide proactive BUSINESS process by which we manage the risks we operate within.

• It addresses all aspects of the business: People, Processes, Resources and Technology (PPRT)

• The goal is: preventing or mitigating the risks we can and preparing for recovery from those we cannot, or choose not to prevent.

• Preparation is the key: You fight like you train!

What does Business Continuity consists of?

• Chartering of BC activity

• Establishment of Cross-Functional Team(s)

• Inventory of People, Processes, Resources and Technology (PPRT)

• Risk/Threat Identification and Categorization

• Impact Analysis and Loss Estimation

• Prevention, Mitigation and Recovery Strategizing

• Gap Analysis and Resolution Planning

• Resolution Preparation, and Implementation

• Documenting, Communicating and Training

• Testing and Revision: Ad-nauseam

What is Disaster Recovery?

• Disaster Recovery is but one component of Business Continuity

• It consists of the response steps we take in the face of an impending disaster or in the aftermath of an actual disaster.

• It too addresses all aspects of the business: People, Processes, Resources and Technology (PPRT)

• The goal is: Preparing for recovery from those risks we cannot prevent or mitigate.

• Drilling is the key: You have to work your plan to know your plan works!

What does Disaster Recovery consists of?

• Development of a plan to appropriately address each category of Risk/Threat

• Including: – Establishment of the Recovery Team(s) – Development of Recovery Procedures – Training of the Recovery Team(s) – Change Management to keep plan current

• Provision of Necessary Resources • Arrangement for alternate technology platform, and

retrieval of backup data

13

Creating a resilient, high-performing business

Corporate Governance and Business Continuity

IT Governance and Technology Recovery and Resumption

Performance

Changing Market Demands

Increasing Threats Growing Impact of Disruptions

Resilience Compliance

Synchronizing the BCP and DR across the business and IT requires a continuous

Integrated Process for Governance and Business Continuity Management

Typical Business Challenges in BCP Management

• Limited adoption and contribution by organization

• Fail to incorporate internal and external risk

• Unreliable / disconnected information

• Limited collaboration between groups

• Expensive implementation

Breakdown physical boundaries between

Business, IT, and Supply Chain

Change the Game in BCP Management with Continuity Logic FrontLine Live

Simplify use

Increase visibility and adoption across the

enterprise

Gain a Holistic View of Your Program

Fits Your Organization Flexible design and process automation with real-time organization insight

Fits Your People Designed for Executives, Managers, and other BCP contributors

Fits Your Environment Built on Microsoft SharePoint. Fast to deploy, simple to customize, and easy to manage

FrontLine Live

FrontLine Live Platform: Fully Integrated

Compliance Management Risks and Impacts Management Program Management

Vendor Management Document Management Technology Management

Employee Management Reports Incident Manager

DATA COLLECTION → ANALYSIS → REPORTING → MANAGEMENT

FrontLine Live is the most integrated system in the market covering risk, continuity, compliance, vendor, technology, information security, people, and client management.

Easily Manage your Configuration Items

Powerful configuration

item search bar

Build powerful

relationships

between

configuration items

Manage changes to a

configuration item:

new versions,

replacements, etc.

What is a Configuration Item?

A Configuration item or CI refers to the fundamental structural unit supported by Continuity Logic’s configuration management system. Examples of CIs include individual requirements documents, software, models, plans, and equipment. Continuity Logic’s Configuration Management support oversee the life of the CIs and its relationship to other CI’s and IT Services. The objective of CI’s is to understand how a IT Service is supported and aligned with business functions.

FrontLine Live is the most integrated system in the market covering risk, continuity, compliance, vendor, technology, information security, people, and client management. >

Easily Integrate Technology Services

Powerful IT Service

search bar

Build powerful

relationships to

identity all

configuration items

supporting the IT

Service

Manage changes to an IT

Service: managed, retired,

outsourced, etc.

What is an IT Service?

An IT Service is a technology capability delivered to the business and its customers. An IT Service provides details about the important attributes and relationships between the service and the underlying Configuration Items. In addition, a FrontLine Live IT Service connects technology to business functions to build a relationship which is utilized for Business Impact Analysis, plan development, and Incident Management. Examples of IT Services include corporate email, network services, etc.

FrontLine Live is the most integrated system in the market covering risk, continuity, compliance, vendor, technology, information security, people, and client management. >

Align Risk and Business Impact with the Business in Real-Time

Department

FrontLine Live integrates regulatory requirements with risk and impact analysis

without having to purchase additional software

>

Risk Management

and Business

Impact forms

automatically

generate for each

function

Function

Customizable Risk

Management

Manage and Centralize Your Projects

Manage multiple

projects

Create templates

i.e. test schedule

Supports

milestones, gantt

Centralize tasks,

activities

FrontLine Live is the most integrated system in the market covering risk, continuity, compliance, vendor, technology, information security, people, and client management. >

Supports Your Organization Structure

Additional Benefits

• Change management: Supports drag and drop functionality to easily move departments, and business functions

• Link business functions across the enterprise (i.e. the collections call center in India reports to Finance in Chicago)

• Identify where people work – track remote users

• Simplifies end user navigation because they are using a structure they already know and understand

Supports unlimited

tiers

Flexible to setup by

location,

departments,

process, or supply

chain

Use facilities,

business units,

processes, folders,

or create custom

elements

FrontLine Live is the most integrated system in the market covering risk, continuity, compliance, vendor, technology, information security, people, and client management. >

Manage Critical Employee Information

Powerful employee

search bar

Customize contact

information you

want to track

Effectively support crisis

and pandemic situations by

identifying employee

skill sets

Additional Benefits

• Import your employee information from available data sources

• Employees can update their own information

• HR can manage a Skills and Certifications database

• HR receives email alerts when certifications are expiring

• Employee responsibilities can be moved to another resource

FrontLine Live is the most integrated system in the market covering risk, continuity, compliance, vendor, technology, information security, people, and client management. >

Incident Manager

FrontLine Live is the only solution that integrates incident management with governance, risk, & compliance and continuity management, thus ensuring consistent communication across your company when a disruption occurs. >

Benefits

• Determine , Declare, Deploy and resolve events that threaten your organization

Virtual incident

dashboard

Available Online Help to Support Your Experience

FrontLine Live is the most integrated system in the market covering risk, continuity, compliance, vendor, technology, information security, people, and client management. >

Powered By Continuity Logic

Robust Workflow Tools – Designed for the business user

Ease of use – Familiar and intuitive interface

Powerful Capabilities – Consistent and comprehensive

Point & Click Customization – Easily adapts to fit business

Comprehensive Business Intelligence – Easy access reporting

Key Benefits of Continuity Logic FrontLine Live

Improve

decision-making

with 360°

visibility into

Continuity

Program across

the organization

True 360° Visibility

Spend less time

managing

with better

collaboration

and consistency

across the

organization

Higher Productivity

Improve Resiliency

Increase

resiliency by

optimizing BCP

resources and

processes via

repeatable best

practices

Greater BCP Efficiency

Shorten

implementation

and

maintenance

cycles via

workflows and

more accurate

data

Positioning Statement

For business continuity managers that value productivity

and empowerment and organizations that desire business

agility, Continuity Logic’s FrontLine Live platform provides

the best mix of relevant functionality, unparalleled

platform flexibility with the broadest choices of access

and deployment.

Why Continuity Logic FrontLine Live

Continuity Logic FrontLine Live delivers:

• An unparalleled user experience for BCP contributors

• Choice of user access and delivery method

• Easy integration to legacy systems and data

• Consistent, workflow-driven BCP processes

• A full spectrum of business intelligence capabilities from

basic queries to predictive analytics

• Cost effective