Timetable app

Conversational Interfaces @ UXCamp Switzerland

20 May 2017 – Michael Wechner, Nico Strebel

Netcetera | 2

Demo

Architecture

Learnings / Challenges

Voice vs. Text

Next Steps

Discussion

20 May 2017 - Conversational Interfaces @ UXCamp Switzerland

Agenda

Netcetera | 320 May 2017 - Conversational Interfaces @ UXCamp Switzerland

Architecture

Netcetera | 4

Conversation Design is hard

Speech to text still has flaws

Text to speech may improve

«When should I talk?»

VUI does not always work without GUI

20 May 2017 - Conversational Interfaces @ UXCamp Switzerland

Learnings

Netcetera | 5

Voice is the most natural input method

Voice is convenient when users are alone

Voice input reduces barriers

Everyone is used to text messengers

Users feel comfortable in public

Easier to guide users

20 May 2017 - Conversational Interfaces @ UXCamp Switzerland

Text vs Voice

Netcetera | 6

Usability joint study with Zeix

https://zeix.com/durchdacht/chatbots/

Develop further prototypes

Go to market

Looking for partners to collaborate

20 May 2017 - Conversational Interfaces @ UXCamp Switzerland

Next steps