copy of mis -mod 5
TRANSCRIPT
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Manufacturing and Service
SystemsMod 5
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HOTELS
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HOTELS
Keep track of Customer profile
Type of the customer
The nature or purpose of visit
The duration of stay
The service demand
The socio economic class of the customer
Culture
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HOTELS
Monitoring Occupancy Level
High/ Low
Project Future NeedsMonitoring the level of expectation
Monitor the communication needs
Customer database
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Hospital
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Hospital
Front end applications
1. Patient Database Handle quires
2. Medical Server Database
Profile of medical staff Important service centers
3. Resource Planning and ControlAn online query facility to answer the number of queries on the
availability of resources
Resource allocation
4. Medical Case History Database Case history
Monitoring the effect of drugs
Planning for health service strategy
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Back Office Application
1. Core Applications
Manpower and personnel planningPayroll and employee related applications
Hospital billing and recovery
Inventory control
Maintenance of service facility
Resource Utilization and analysis
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2. Critical Control Applications
Patients waiting time and service cycle
Non use of critical resourcesStock outs of critical drugs
Number of patients admitted, treated and cured
New trends in service demands
Analysis of delays
Number of patients turned down
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Banking
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Why this bank??
The ease of doing business
The quality of personnel and service
The range of the financial services
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1. Customer Database
The service expectation and perceptions
Customer individuals , company, institutions
etc
Operator housewife, employee, officer
Range of Services savings, credit checking
and payment, the other financial services
Class of customers income group, corporatebodies
Working hours morning, afternoon, evening
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2. Service to the Account Holders
The non moving account
The a/c having more than a certain amt ofbalance
The a/c going down than the min balance The routine payments not made
The routine credits not arrived
The defaults on loan repayment
The delays on crediting cheque amounts
Sudden rise and fall in the a/c movement
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3. Service forBusiness Promotions
4. The Index monitoring system
5. Human resource upgrade
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Module 5
Information systems forAccounting
Finance
ProductionManufacturing
Marketing
HRM functions
IS inHospitalHotel
Bank Industry
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Marketing Data systems
Types
Quotation SystemOrderEntry System
Sales Order processing System
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Quotation System
Quotation Systems furnish information
about specific products and services
available from the organization
Basic Procedure Sets
Product data retrieval
Quotation preparation
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Product data retrieval
A DBMS is deployed to manage the
product catalogue and inventory files.
A query module is used to extract the
product description
price
availability
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Product data retrieval
To search product type code from productcatalogue file
Retrieval of product availability data fromthe inventory file
Unallocated requirements data from theinventory file
Identify the appropriate customer categoryand to retrieve the correct product priceand discount from the inventory file
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Quotation preparation
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Quotation preparation
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OrderEntry System
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Sales Order processing System