copy of resolving conflicts building better relationships
TRANSCRIPT
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Resolving Conflicts Building Better Relationships
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Resolving Conflicts
This session will address resolving conflict in community association communications. Panel will review definition of “conflict” and offer strategic methods for avoiding conflict, neutralizing conflict, resolving disputes within the Board, among residents and public forums. Diffusing difficult situations and dealing with difficult people will be illustrated in this “how to” workshop.
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Conflict
Beginning of Time – Throughout Time. Conflict vs. Dispute
Conflict – Long Term Differences – Deep Seated - Fundamental
Differences - Resistant to Change. Dispute (ADR) – Short Term Differences –
Not Based on Fundamental Values – Resolvable.
Conflict in Communities - Inevitable and Not Resolvable but Individual Disputes are Resolvable.
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Conflict Management
Frequent Practice Which Leads to Conflict Poor Communication Ignore Conflict/Disputes Legal Action vs. ADR
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Conflict Management
Conflict Management It will Happen Do Not Ignore Develop Proper Frame of Mind
(Disputes Not Bad)
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Conflict Management
Conflict Avoidance Develop Policy Rules (Involve
Community) Communicate/Educate Constantly Enforce Constantly and Timely Process to Handle Conflict
• ADR & Policy on Conflict – Negotiation– Mediation/Arbitration– Trial
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Types of Conflict
Unit Owner to Unit Owner Most Common Association Involvement? Rules & Regulations ADR
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Types of Conflict
Unit Owner to Board of Directors Rules/Policy Enforcement Use Conflict Avoidance Measures ADR Process
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Types of Conflict
Unit Owner to Management Kill the Messenger Respectful Communication Follow Through Easy to Resolve
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Types of Conflict
Board to Board Potentially Most Damaging Agree to Disagree Policy Governance Code of Conduct
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Cost of Conflict
Time Professionals & Board/Committees Opportunity Costs
Money Fines (Unit Owners) Professionals Court
Community Harmony & Enjoyment Property Values
04/12/23 Prepared by : TAYLOR MANAGEMENT COMPANY
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Resolving Conflicts Building Better Relationships
Additional Resources
CAIONLINE.ORG CAI GAP, Conflict Resolution CAI Best Practices, Governance, Resident
Involvement & Conflict Resolution Conflict Resolution Network (crnhq.org) Carvergovernance.com Lauren.org/disputes Taylormgt.com