Copyright © 2007 VNVCS rights reserved.

Presenter: V & V Comptech Systems Pvt. Ltd.

Unit # 15 Building II (A-3) Sector I MIDC Mahape

Millennium Business Park, Navi Mumbai INDIA

E-RQESTRisk, Quality, Environment, Safety & Training

E-RQESTRISK, QUALITY, ENVIRONMENT, SAFETY & TRAINING SYSTEM

SOLUTION DEFINITION

E-RQEST IMPLEMENTATION VISION

Incident & Safety >> Risk Management >>• Incident Analysis

• Nature of Injury

• Accident Cause

• Accident type

• Underlying Cause

• Type of Event

• Agency & Cause Factors

• Asset & Related to Incident

• Hazard / Risk Identification

• Port and Harbour Risk Assessment

• Port Risk Universe

• Categories of Risk

• Risk Causes & Impact Analysis

• Risk Response

• Control Measures

• Heat Map

Fire & Security Control >> Quality & Environment >>

• Fire & Security Service Planning

• Port divided into Control Zones

• Scheduling Controls

• Execution of Inspection Control Task

• Compliance & Control Reporting

• Policy Management

• Open Framework for variety of Policies

• Compliance & Assessment

• Compliance & Control

• Reports and Dashboard

Training >>• Employee Training

• Course Management

RELATIONSHIP BETWEEN RISK, SAFETY & CONTROL MODULE

• Risk assessment defines the risks• Safety management system manages the risks• Compliance ensures that controls are in place • Policy helps in following the guidelines• Audit and Monitoring helps in continuous cycle

INCIDENT & SAFETY

INCIDENT ANALYSIS

• Accident Cause Equipment Activity: define and maintain different activities possible at

Accident

• Damaged Items: Define and maintain Damage Caused Items and Sub Items at Accident

• Type of Event: define and maintain different Type of Events related to Accidents.

• Accident Causes: define and maintain different accident causes and its corresponding

Type of Events

• Underlying Causes: Define and maintain different Type of Basic / Underlying Causes,

corresponding sub items and Direct Causes of Accident.

• System Needs: define and maintain different System Needs and sub list related to

underlying causes.

INJURY PARAMETERS

Purpose: This form is used to maintain type of incidents related to injury.

INJURY PARAMETERS

Purpose: This form is used to maintain factors related to injury.

Purpose: This form is used to define different part of the body related to injury

ACCIDENT PARAMETERS

Purpose: This form is used to define and maintain different Type of Events related to Accidents.

ACCIDENT PARAMETERS

Purpose: This form is used to define and maintain different accident causes and its corresponding Type of Events.

Purpose: This form is used to define and maintain different Type of Basic / Underlying Causes, corresponding sub items and Direct Causes of Accident.

ACCIDENT DETAILS

THIS IS THE SECOND STEP WHERE DETAILS OF

IMMEDIATE CAUSE, IMMEDIATE ACTION TAKEN,

UNDERLYING CAUSE AND ITS SUB ITEM, ROOT

CAUSE , REMARKS AND ITS SUB ITEM, AS WELL

AS COST OF ACCIDENT , INSURANCE CLAIM

AMOUNT IF INSURANCE COVERED, IS CAPTURED.

THE UNDERLYING CAUSE & ROOT CAUSE

DEPENDS ON DIRECT CAUSE SELECTED IN THE

FIRST SCREEN (INCIDENT/ BREAKDOWN)

Incident such as Date, Time, Record Type, Type of Event, Agency, sub Agency, Location Activity, Accident Description, Direct cause, Responsibility (responsible person) , Report Mode (reported/ not reported) , Operator, Contractor, Contractor Employee, Visitor name, Department, Designation, Shift, Name of Supervisor, Shift In Charge, Name of witness.

ACCIDENT PARAMETERS

Purpose: This form is used to define and maintain different System Needs and sub list related to underlying causes.

Purpose: This form is used to define and maintain Category Details for Near Miss Report

Purpose: This is the second step where details of immediate cause, immediate action taken, underlying cause and its sub item, root cause , remarks and its sub item, as well as Cost of accident , Insurance claim amount if insurance covered, is captured. The Underlying Cause & Root Cause depends on Direct cause selected in the first screen (Incident/ Breakdown)

INCIDENT BY CAUSES

Recommended Action - Person who has taken the responsibility as well as Target Date and Verification details such as Verification Details, Date of compliance is captured.

ACCIDENT DATA

Risk factor gets calculated depending on the factors such as •Cost of Accident•Previous Accident Date•Frequency of accident•No of Damaged Equipments till date

• Risk factor , • Risk Assessment Ranking • Risk Category with explanation gets

displayed according to the Financial Loss & Last occurrences.

NEAR MISS REPORTS

Purpose: This form is used to define and maintain Category Details for Near Miss Report.

RISK ZONES

Risk assessment is an means of identifying process safety risks.

Risk Matrix is used identify the level of risk and helps to prioritize any control measures.

We identify Risk Ratings as per the Threat & Probability to calculate Level of Risk in particular Safety Areas.

Risk Zone feature have been given to specific Customers : EFireSafety

IDENTIFY RISK IN VARIOUS PORT AREAS

PORT MOCK DRILL : FIRE SAFETY & RESCUE

First step is to set the Mock drill parameters in the software

It contains the Expected Time for the various activities during the Mock Drill

Next is to add the Actual Time taken for various activities when the Mock Drill is performed

The software then compares the Expected Time and Actual Time and comments can be added for each activity Go

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RISK MANAGEMENT

HAZARD IDENTIFICATION

• Hazard identification is, in many ways, the most critical of the steps involved in the risk assessment process

• An overlooked hazard is more likely to introduce error into the overall risk assessment of a port or harbour, than an inaccurate assessment of frequency

• or consequence

• In many cases, errors made in assessing consequence and frequency can cancel each other out over the full spectrum of incidents, whereas the omission of a

• hazard results in an underestimation of the overall risk profile.

• Moreover, important risk control may not be introduced to properly manage the risk, resulting in an accident waiting to happen

• This process should be conducted on an Incident Category basis, across each area of the port or harbour. It should systematically consider vessel types, operations and interfaces appropriate to each area

TYPE OF RISK FACING THE PORT : EXAMPLE

Accident Contact Dragging Anchor Hull Damage Grounding Sinking / Capsize Capsizing / Flooding Fire / Explosion Loss of Dock Level (Lock Gate

Operations)

Collision Loss of Containment (Oil

Product) Loss of Containment / Power /

Communication Collision with bunker vessel and

receiving vessel Loss of Dock Level Pipeline / Cable Damage Loss of Containment Swamping / interaction /

turbulence

Types of cargoes being handled (Oil products; Chemicals in bulk; Gasses Vessel sizes and types using the port or harbour Freight and Passenger movements, Traffic density and types of traffic involved at

busiest times or at key locations for crossing

RISK TYPE AND RESPONSE

Risk Manager can categorize the response plans for each risk and better assess, and allocate resources to risk response plans requiring active participation (example: mitigating a risk requires activity and accepting does not).

Types of Risks (accept, watch, research, transfer, mitigate) - Allow you to categorize the different responses based on the type, or level of management action and/or non-action that should be taken when responding to a Risk

A “common-sense check” is important for the risk ratings to ensure there is agreement on those risks that are considered unacceptably high and outside of the organization’s risk appetite.

It is important to remember that the responses that are developed need to either reduce the likelihood of a risk materializing, reduce the impact of the risk should it materialize, or both. In addition, due to limited resources, it is normal for risk response planning to initially focus on the top 5 to 10 risks resulting from the prioritization exercise.

SAMPLE SCREEN SHOT

CATEGORIZATION OF RISK

Needs to follow the establishedFormal Safety Assessment marine risk categories that are relevant to assessment in a port or harbour.

RISK AND IMPACT ANALYSIS

An impact level is a descriptive category of impact. Impact Levels are linked to an impact unit of measurement and an impact value range. Typical, impact levels would be: Insignificant, Minor, Moderate, High, Catastrophic.

Impact Levels combined with Probability are used to create a Risk Heat Map.

Mitigation / Response and Controls give a meaningful description to the reduction of a response.

RISK MANAGEMENT & CONTROL

Risk control measures include both those that prevent or reduce the probability of occurrence and those that mitigate the consequences if they do occur

CONTROL MEASURES

Identify and evaluate measures (risk controls) currently in place. Risk control measures include both those that prevent or reduce the probability of occurrence and those that mitigate the consequences if they do occurenable relevant objectives to be met

• Assess whether measures currently in place are adequate for the control of the risk (ALARP) and if not, identify and evaluate further potential risk control (prevention and mitigation) options

• Monitor activities to ensure that the measures implemented do reduce risk and

RISK HEAT MAP

Risk Listed in 2 Heat Map Graphs

Risk Listed in 2 Heat Map Graphs

Comparison between Inherent and Residual

Comparison between Inherent and Residual Go

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FIRE & SECURITY CONTROL

INTRODUCTION

Fire prevention is even more important than fire-fighting. E-RQEST helps to follow points systematic service planning and fire safety compliance•The location of fire-fighting equipment, fire alarms and other equipments that can be used in an emergency should be known to all port users•Fire-fighting equipment should be located in such a way that it can be brought quickly into use•Fire-fighting equipment also should be inspected regularly and refilled•Scheduling, systematic protection work and service planning that can help the Port achieve zero tolerance•Deviation module that helps to report faults or discrepancies in fire fighting equipment and replacement •Incident Management module to mange•Workplace safety guidelines and compliance chapters

PORT IS DIVIDED INTO VARIOUS CONTROL AREAS

INTO VARIOUS CONTROL AREAS & CONTROL POINT

1

Assigned 1000’s of control points in defined areas and zones

Each Control Point – Extinguishers, Sprinklers, Detectors, Hydrant Points, Guard Points etc

PRODUCT INTRODUCTION

A birds eyeview and detailed orientation of Fire equipments Inspection across all the building and offices spread across the region

The dashboard gives the overview of the following things :-1.The Green area represents the Checked status of the inspection2.The Red area represents the Unchecked status3.Orange represents the controls to be completed this month

Dashboard also supports comprehensive drill-down capabilities

ITEMS

Fire Safety Items will be mapped into system according to Item Category and Item Sub-Category.

Fire Safety Items can be Fire Extinguishers, Sprinkler Systems, Fire Alarm Systems, Special Hazard Fire Systems, Fire Pumps and Accessories etc.

Each Item will be mapped to a control point.

INSPECTION/AUDIT CALENDAR

The Calendar gives an overall view of the Fire Safety Inspections planned for the entire year in a single glance.

The Non Conformity (NC) from the Inspection / Audit can easily be identified and corrected

Deviations can be easily identified from the Calendar for any specific month of the year

Inspection plans can be easily categorized/ designed like – 1.Routine inspections 2.Yearly maintenance 3.Fire Safety / Security Equipments Audits, etc.4.Reminders

FIRE SAFETY INSPECTION : MOBILE

The App provides the Fire Inspection Personnel the status for each premise in Real time

APP along with the E-Fire Software system offers substantial benefits

90 % reduction in paperwork

100 % reduction in information flow time

100% timely and accurate information

Login Screen

USING QR AND MOBILE

2 Scenarios-Fire Inspector will print out the checklist and will inspect the Fire and Security Equipments and then synch with system

- Fire Inspector will go to the place to be inspected and take out his Mobile/Tablet.

Immediately he will update the result in the mobile/tablet and his job at that safety area is done in no time.

Control Point

Mobile/Tablet

Inspection

FIELD ASSESSMENT / INSPECTION…CONT

If the item is not scheduled for inspection it will give the Message as “ This item is not scheduled for Inspection”

User be able to see the scheduled points and then perform the inspection activity

Landing Page for Inspection

USERS ROLE, USER & MANAGE RIGHTS

User Role:1.Administrator: Will have full access of this system. He can add Users and assign permission to them.

2.Responsible: will have assigned various control areas to manage fire safety. He will take care of Controllers.

3.Controller: Do the actual field inspection of control points(fire safety items) with the help of inspection device. Controllers will report to Responsible.

4.Guest: Can only see status of control points.

FIELD INPECTION : MOBILE APP LOGIN

• On login - Will see only those ITEM Data, Inspection Task on the Mobile (APP) assigned to them for periodic inspection as per the date of schedule inspection

• Deviations and related data is also restricted

Fire Protection AMC Users

• Can be extended to Customer (Users)• Simple Manual Instructions can be pushed to the USERS• Self Assessment by Customer can also be configured

Port Staff(Self Assessment / Audit / Training)

• On login - Will see only those ITEM Data, Inspection Task on the Mobile (APP) assigned to them for Maintenance

• Deviations and related data is also restricted

Maintenance Users

Mobile APP (login) – Also for 3 Different category of USERS

TRACKING – TRANSACTION HISTORY

Admin can also check changes made by the Users

It contains the exact entity named that was changed, its description, which user made those changes and the time at which the changes were made

GIS TRACKING

You can use this module to track GIS Coordinates of control points at the PORT->> Status of each control point which are inspected or notGPS Range Indication helps to show that inspection is actually done at the control point or flag RED in case it is done from elsewhere

EXTENDED SCOPE

FORKLIFTS

EQUIPMENTS & OTHER

INSTALLATIONS

SECURITY & FIELD ATTENDANTS

OTHER EQUIPMENTS

• Add Premise (Facility) and Control Area in that Region.

• Each Guard is assigned to a Control Area (in that Facility)

E-SecGuardSecurity guard

tracking module

INVENTORY - GRAPHS

The graphs shows the distribution of Inventory as mapped to Item Inventory Category.

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QUALITY POLICY & ENVIRONMENT

ENVIRONMENT & HEALTH SAFETY COMPLIANCE

• Monitor Environment compliance progress in a seamless, integrated system• A critical tool for helping to manage risk and compliance efforts

Also offers tools for the reporting and monitoring of policy and compliance violations across your organization. Dashboard views streamline decision making by providing complete visibility into your entire enterprise. As such, you can continuously monitor, manage and report on all risks and control performance.

ENVIRONMENT & HEALTH SAFETY COMPLIANCE

• Decide which subject areas to be covered :– Information Security

• ISO/IEC 27001:2005 ISMS• ISO/IEC 27002:2005• COBIT• Risk Analysis of Information Security (Confidentiality, Integrity,

and Availability)– Quality

• ISO 9001:2000– All relevant legislation, regulations, directives etc.

ENVIRONMENT & HEALTH SAFETY COMPLIANCE

Send e-mail withlink to questionnaire

Answer the questions(electronically via Web)

- Lists of assessments- Verification of expiry dates- Information is sent on delays

1. System support creating customized questionnaires

2. System allow distribution of the questionnaires Group wide

3. Generate and customize statistics from the results of the questionnaires

ENVIRONMENT & HEALTH SAFETY COMPLIANCE

Generate deviation reportfor all deviations

Informe the onesresponsible forimplementing actions/measures

Implement planned measures

Confirmation thata measure has beenimplemented

Confirmation of improvedsecurity/quality

ENVIRONMENT & HEALTH SAFETY COMPLIANCE

For compliance of Environment, Health and Safety norms

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TRAINING

TRAINING

In this panel, System provides to schedule a training session. For that you need to enter

From Date, To Date, Course Name, Mode (External/Internal), training for (Type of trainees

such as Employees, Contractor, Outsiders). The below tab gets activated according to

selection made in type of trainee part. You can Search for a training by Course Name &

Starting Date of Course.

TRAINING EXPENSE / EARNING

Define and maintain Training Expenses Head & Training Expenses Mode (direct/Indirect Expenses)

Select Master Entries / Training / Training Expenses Head menu.

Define and maintain Types of Training Earning Details

Select Master Entries / Training / Training Earning Head menu.

TRAINING COURSE DETAILS

Define and maintain different Courses , its schedule, duration, internal /external, Training Type, Maximum marks and groups of Employees attending the course. You can also specify the course Expenses such as the per head Expenses or Course Material Expenses

Select Master Entries / Training /  Course Master  menu.

EMPLOYEE RELATED DETAILS

EMPLOYEE DETAILS…CONTD

Define and maintain Contractor & Contractor Employee Details. This Screen Keeps track of the Number of Vehicles available with contractor as well as Number of Employees of Contractor associated with this company.

Select Masters Entries-Contractor Employee Parameters-Contractor / Contractor Employee Details menu

CONTRACT / VENDOR DETAILS

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REPORTS

REPORTS

Once the Inspection/audit is done, reports can be generated.

Reports are categorized into 3 types -1. Inventory - User can get information

till a specified Object.2. Status - User can get information

about existing status on the dashboard.

3. Deviation - User can check the Amended and the Solution time allotted to the deviations.

REPORTS

Cont..

Accident Analysis

Monthly Injury/Illness Analysis

Training Schedule Report

Training Attendance

Training Course Summary

REPORTS

Training Courses Balance Record

REPORTS

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Look forward to serve you