copyright 2011 @ nevaeh technology pvt. ltd. stress-free it remote infrastructure management a...

Copyright 2011 @ Nevaeh Technology Pvt. Ltd.

Stress-free ITStress-free IT REMOTE INFRASTRUCTURE REMOTE INFRASTRUCTURE

MANAGEMENTMANAGEMENT

A PresentationA Presentation

byby

Prabir DasguptaPrabir Dasgupta

Nevaeh Technology Pvt. Ltd.Nevaeh Technology Pvt. Ltd.

Nevaeh Technology Pvt. Ltd.Nevaeh Technology Pvt. Ltd. HB 35, Sector – III, Salt Lake City, Kolkata – 700106. Phone: +91 33 4008 6470 - 71, Fax: +91 33 4008 6479

Copyright 2011 @ Nevaeh Technology Pvt. Ltd. 2

Elements of IT Infrastructure Elements of IT Infrastructure ManagementManagement

• OS Management

• E-mail Management

• Patch Management

• Migration Services

• Deployment Services

• Help-desk Services

• Asset Management

• Risk Assessment

• Business Continuity

• L2, L3 Support

Hardware & Network Software & Application Value Added Services• Server Management

• Storage Management

• Standard Desktop Support

• Network Management

• Printer Management

M o n i t o r i n g S e r v i c e


Monitoring: Monitoring: Key to Infrastructure ManagementKey to Infrastructure Management

Proactive Approach

Reactive Approach

Monitorin

g Service

Downtime & CostHigh Low


Challenges Challenges ((& Stress ‘Accelerators’ !)& Stress ‘Accelerators’ !)

• Manage increasing variety of equipments, software, OS, network & security threats.

• Monitoring /Measurement Systems often at infancy.

• Management Largely reactive:

- Fire fighting - Planning takes a back seat


Infrastructure ManagementInfrastructure ManagementChanging PerspectiveChanging Perspective

Infrastructure Management Change Drivers

• Increasing organizational dependence on IT• Growing sophistication & complexity• Need for multi-skilled personnel• Demanding customers – move towards tighter SLAs• Need to move from reactive to proactive management /

support- 24X7 monitoring of health/status

• Continuous risk assessment & mitigation


Proactive de-risking Proactive de-risking ((through 24x7 monitoring)through 24x7 monitoring)

Single window 24 x 7 monitoring & continuous health

checks to provide:

• Monitoring of performance statistics such as CPU, memory, disk and interface utilization

• Detection & Reporting on all potential faults.

• Scanning and reporting on missing patches

• Monitoring and reporting on login/logout activities by user/device, failed login details and account modification activity

• Monitoring and reporting on firewall performance, configuration changes, Virtual Private Network (VPN) issues, and Operating System attacks


Managed ServicesManaged Services Remote Infrastructure Monitoring & Remote Infrastructure Monitoring &

ManagementManagement

Managed Services : Outsourcing of IT ‘Infrastructure Management’ comprising:

1. 24X7 Monitoring Services:

- Heart of ‘Managed Services’ operations - Supported from a central Network Operations Centre (NOC) - Usually housed ‘offsite’ and remotely - Hence Remote Infrastructure Monitoring (RIM)

2. Supported by backend Managed Services Engineers:

- Can be located separately or at NOC


RIM FunctioningRIM Functioning

• Today, all active devices (& some passive ones) have built in ‘chips’ to control device operations.• Chips contain ‘embedded software’ to poll & monitor key functions of device operations.• Device status can be read/accessed through communication protocols like SNMP, Modbus, SCADA, etc.• RIM functions through non-intrusive, non-invasive software agents loaded at a central server or at each device, which continuously reads each device status.• Device status communicated through Internet Cloud to NOC.• At NOC, device status of each device continuously displayed on Central Console.• Support action initiated on basis of :

- Pre set threshold levels to generate alarms at NOC- Help Desk complements NOC operations.


RIM RIM WorkflowWorkflow


Remote Management - Effectiveness Remote Management - Effectiveness

•Server Management - 80%

•Storage Management - 80%

•Standard Desktop Support - 90%

•Network Management - 95%

•Printer Management - 80%

•OS Management - 100%

•E-mail Management - 100%

•Patch Management - 100%

•Migration Services - 80%

•Deployment Services - 90%

Hardware & Network

Software & Application

Remote Manageabilit

y Index

Remote Manageabili

ty Index

NOTE: A ‘HYBRID’ MODEL IS INVARIABLY USED.


Managed Services EvolutionManaged Services Evolution

• Globally most large corporations have Managed Service Providers (MSPs) at some level, supporting NOC monitoring

• Till recently MSP operations largely restricted to ‘high end companies’

• In last few years a variety of NOC software aimed at medium/large & SME users have been launched:

- Often Open Source based. - Support inexpensive monitoring - RIM now commercially very attractive for SME

companies.


Global MSP Portfolio Global MSP Portfolio EmergenceEmergence

Service providers are establishing capabilities across the Globe

Source: tpi information services group www.tpi.net


Thank You.Thank You.

copyright 2011 @ nevaeh technology pvt. ltd. stress-free it remote infrastructure management a...

Documents

24x7 monitoring services

monitoring measurement

noc slide

seat slide

c e slide

proactive derisking

network security threats

embedded software