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Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura A. Grover Senior Digital Strategy Director

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Page 1: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

Copyright © 2012 Quintiles

Choices for building and managing a social intranet

in a global environmentBe guided by your required user

experience

Laura A. GroverSenior Digital Strategy Director

Page 2: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

2© 2012 Quintiles. Not for distribution without permission.

In the beginning…

Page 3: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

3© 2012 Quintiles. Not for distribution without permission.

Information architecture

Features

Six information behaviors

Discovery defines the vision

Page 4: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

4© 2012 Quintiles. Not for distribution without permission.

Your system needs are your criteria

Site Components> Search> Personal spaces> Taxonomy> Social> Integration with other systems> Document management> Structured content> Collaborative workspaces

System requirements> Desktop, tablet, mobile> Maintenance> Security> Management and content

publishing

Governance

Technology Audit

Page 5: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

5© 2012 Quintiles. Not for distribution without permission.

It’s a vast ocean of Web CMS and portal platforms

Adobe Contributor CQ5 Web CMS• Create, manage, distribute, publish

and surface content over its lifecycle• Controlled content presentation

Portal• Multi-source publisher & user

generated content• Role- & subscription-based content• Collaboration

DotNetNuke DrupalEktron

IBMJoomla

Microsoft SharePoint OpenText Web

Content Management

Oracle Web Center

SiteCore

WordPress

Page 6: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

6

There IS more than SharePoint

© 2012 Quintiles. Not for distribution without permission.

Drupal(CMS)

DotNetNuke (CMS)

Oracle(Portal)

Ektron(Both)

OpenText(Both)

SharePoint(Both)

Developer type & supply

PHPQty

ASP.netQty

LtdASP.net

Qty

ASP.net, JavaQty

Ltd

Database Choice MS SQL SQL MS SQL Choice MS SQL

Design flexibility High High Diff High Diff Diff

Stability & Support Infrastructure

Good Very Good Big Ecosys 3rd party Good Big Ecosys

Integration & Scalability

Weak OK Strong Strong Strong Strong

Security Debated Debated High High High High

Publisher-friendly UI

Good Good N/A Very Good OK OK

TCO (Total Cost of Ownership)

Med Med Very High Med High High

Page 7: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

7

Comparing prices and functionality

Features

Personalization

Role-based

Dashboards

Social

Communities & Collaboration

Search

Asset Mgmt (incl. video)

Admin Controls

Cost $ $$$ $$ $$

© 2012 Quintiles. Not for distribution without permission.

Page 8: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

8© 2012 Quintiles. Not for distribution without permission.

Which system did we use v1.0?

Page 9: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

9

Creating & SharingBlogs, Quick Polls, What’s Happening “Twitter,” Wikis, Discussions

Go to Live iQ

Page 10: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

10

Connecting & CollectingEach employee subscribes to what they need and want

Go to Live iQ

Page 11: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

11© 2012 Quintiles. Not for distribution without permission.

Collaborating

Page 12: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

12© 2012 Quintiles. Not for distribution without permission.

Which system did we use v1.8?

Page 13: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

13© 2012 Quintiles. Not for distribution without permission.

Seeking

Page 14: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

14© 2012 Quintiles. Not for distribution without permission.

Connecting & Sharing

Page 15: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

15© 2012 Quintiles. Not for distribution without permission.

Collaborating

Page 16: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

16© 2012 Quintiles. Not for distribution without permission.

In the end…

Page 17: Copyright © 2012 Quintiles Choices for building and managing a social intranet in a global environment Be guided by your required user experience Laura

17© 2012 Quintiles. Not for distribution without permission.

http://www.cmswire.com/

Gartner Magic Quadrant

Forrester Wave Report

Wikipedia – List of Web Content Management Systems

Resources

Laura A. GroverSr. Digital Strategy [email protected]