copyright © shop4support.com creating the infrastructure for self-directed support

Copyright © shop4support.com

Creating the Infrastructure for Self-Directed Support

Copyright © shop4support

Be @Welcome to shop4support

A Social Enterprise

shop4support is a unique online service which is at the forefront of facilitating a transformation in social care by:

•Enabling the widespreadadoption of

Personal Budgets.

•Creating a retail market forsocial care

services andproducts.

•Managing all administrativeprocesses from

ordering and invoicing to personal budget management and supplier catalogue management.


Be @Meeting the Needs of Key Stakeholder Groups

The personalisation agenda provides real scope for giving people true choice and control over their lives.

With this comes a need for the development of a retail market; a place where needs and services can be exchanged locally, regionally and nationally in an efficient and effective way.

However, a project of this size demands highly complex support systems that satisfy the requirements of all stakeholder groups – local authorities, providers, brokers and, most importantly, individual consumers.

Needless to say, it is a tall order for even large authorities to tackle....

enter shop4support.

Stakeholder Groups

Individuals Service Providers Budget Managers Local Authorities

Stakeholder Groups

Individuals Service Providers Budget Managers Local Authorities

Delivering Sectorwide Outcomes

Enabling Choice & Control

Social Capital

Commissioning & Market

ManagementSafeguarding

Brokerage & Budget

Management

Cashable Efficiencies


Be @

Services x 2

The personalisation agenda provides real scope for giving people true choice and control over their lives. With this comes a need for the development of a retail market; a place where needs and services can be exchanged locally, regionally and nationally in an efficient and effective way. However, a project of this size demands highly complex support systems that satisfy the requirements of all stakeholder groups – local authorities, providers, brokers and, most importantly, individual consumers. Needless to say, it is a tall order for even large authorities to tackle...enter shop4support.

• Local eMarketplace

• Budget Manager

• MyLife – Social Networking

• eCommerce Store

• Contract & Catalogue Management

• Ordering & Billing system

1 LA Citizen Portal

2 Service Provider


Be @

Partner Programme

A core aim of shop4support is to provide a software platform that drives innovation in the social care sector.

By partnering with the leading case management suppliers in the marketplace shop4support will integrate seamlessly with any existing case management systems.


1. Enabling Choice & Control 2. Social Capital

3. Commissioning & Market Management

4. Safeguarding

5. Brokerage & Budget Management

6. Cashable Efficiencies


Be @Welcome to shop4support

A Social Enterprise

shop4support is a unique online service which is at the forefront of facilitating a transformation in social care by:

•Enabling the widespreadadoption of

Personal Budgets.

•Creating a retail market forsocial care

services andproducts.

•Managing all administrativeprocesses from

ordering and invoicing to personal budget management and supplier catalogue management.


Be @Creating Local Markets

shop4support’s Community Catalogues are an area within shop4support managed by a Local Authority to promote free services and products within the local community.


Be @Online Stores

shop4support gives individuals anytime-anywhere free access to an extensive marketplace of products and services with efficiency savings and the high quality control of providers.

By selecting a store, individuals can find information about that provider such as:

•Different types of servicesthe provider offers

•Other users testimonials, how they rated the service•Who the provider is

accredited by•Prices for different levels

of service

All are key pieces of information for the user in deciding on the right level of support


Be @Matching Products and Services with Needs

Search facilities within shop4support’s Catalogues enable users to easily match products and services with their needs, filtering information by:

•Key words •Geographical location •Personal attributes


Be @Flexible Payment Options

shop4support offers a variety of payment options including debit card, credit card, direct debit or traditional methods such as cheque.

This makes the payment process as straightforward as possible and allows for individual choice.


Be @An Effective Exchange of Information

shop4support facilitates and encourages the exchange of information between customers and vendors, for better purchase decisions and the provision of a higher level of service:

Prior to purchase customerscan request information fromvendors about specific productsand services.

Customers are able to makeservice requests to multipleservice providers and gaincontrol over the purchaseprocess.


Be @My Budget

shop4support’s My Budget module gives users access to their own Personal Budget, enabling them to view, influence and complete their own Support Plan and manage their own budget.

This supplies individuals with the means to make their own decisions by providing them with one easy-to-access source containing their:

•Current and previous Support Plan.

•Support team.

•Providers.

•Funding sources or orders.


Assisting Service Providers


Be @shop4support Business

shop4support Business allows providers and product suppliers to set up their own online stores and gain access to customers and markets without having to invest in expensive hardware or software:

Store hours become 24/7 without the need for more staff.

Revenue can be increased in growth areas, as consumers are able to invite suppliers to respond to very personalised requirements.

Providers are given the opportunity to trade at a local, national and even international level without significant investment.


Be @Custom Made Online Stores

Features of a custom made store include:

The creation of a store homepage and additional custom pages to boost a provider’s brand and assist them in connecting with their customers.

A customised web address, driving customers directly to a store.

The opportunity for integration with a provider’s own website, financial or case management system.

The provision of bespoke terms and conditions.


Be @

Store Catalogue Management

shop4support offers providers the facility to personalise catalogues and product pricing according to different store branches.


Be @

Comprehensive Store Management

shop4support Business features a comprehensive store management function, with automated ordering, receipting and invoicing.

This results in significant reductions in administration effort and costs.


1. Enabling Choice & Control

2. Developing Social Capital 3. Commissioning & Market Management

4. Safeguarding




Community Catalogues

shop4support’s Community Catalogues are an area within shop4support managed by a Local Authority to promote free services and products within the local community.


Be @My Life

A social networking module, My Life encourages individuals to have more control over their lives, with access to interesting events and activities, peer advice and a whole new online community.


Be @

My Life Forum


Be @

Support Planning


Be @

Support Planning

Aims of shop4support’s support planning website:

•To make support planning simple

•To encourage creative thinking

•To inspire individuals to plan in the best way for them, whilst still meeting local authority criteria necessary for their plans to be signed off.



2. Developing Social Capital


4. Ensuring Safeguarding 5. Brokerage & Budget Management



Be @

Local Authority Accreditation

Local Authorities are able to safeguard individuals byapproving and accrediting specific providers.

It is key that users looking for support are provided with a catalogue of trusted services.Users need to be confident that they will receive reliable products and care support.

That's why shop4support have introduced a Local Authority Accreditation. Each provider that is approved by a Local Authority will be awarded an approval flag on their store.

This re-assures the user that the store and their services is reliant and trustworthy.

.


Be @

Report Functionality and Vendor Rating

shop4support‘s Vendor Rating function gives Local Authorities assurance that individuals are able to make more discerning purchase choices by exchanging information about products and services online.

Individuals are also given the ability to post their comments, opinions and complaints, allowing for specific communication with a Local Authority.


Be @

Financial Auditing

shop4support‘s Budget Manager tracks an individual’s funding and matches spend to outcomes.

This results in a improved financial audit trail for Local Authorities, through which they are able to check an individual hasn’t gone under or over their allocated spend.



2. Developing Social Capital


4. Safeguarding


6. Unlocking Cashable Efficiencies


The personalisation agenda will have a substantial impact on operational and back-office processes across the market – we estimate the potential cost of this at c. 3.7% of current budgets.

shop4support should entirely mitigate this and potentially reduce the administrative burden, delivering a 2.1% total efficiency versus the current scenario and c.5% versus the future scenario

shop4support Business Case (1)

Budget Manager LAService

Provider

nil 35.9p4.1p

Future

S4S

43.7p

37.9p

40.0p+ + =

5.5p 29.8p8.4p+ + =

1.8p 29.4p6.7p+ + =

Current

Shop4Support – creating the infrastructure for self-directed support…


Be @

Meeting DH Milestones

S4S Citizen Portal

DH Milestone Existing systems

Resource directory

Basic Standard Premium

1 – Effective partnerships

2 – SDS and Personal Budgets

3 – Prevention & cost efficiency

4 – Information & Advice

5 – Local commissioning


Be @

The Journey to shop4support

shop4support have developed a modular implementation plan with their delivery partners that can be flexed to suit stakeholder needs.

Following the initial interest in shop4support, a Planning Project is undertaken to identify and quantify the tangible benefits for users, the LA and the Service Providers in proceeding, and to establish an implementation plan to effect the changes needed.

Understand LA Develop bespoke

solution Identify costs,

benefits & risks Costed & phased

implementation plan

Standalone project

In conjunction with Steering Group

Planning

1

Implementation

2

Mobilisation

3

Ensure readiness Change

management Develop

processes Configure

systems Marketplace

creation In conjunction

with Steering Group

Setup catalogues Setup systems Testing Training – LA,

brokers, service providers, users

Support Move to steady

state Feedback and

refine

copyright © shop4support.com creating the infrastructure for self-directed support

Documents

copyright shop4support

social enterprise shop4support

marketplace shop4support

social care services

personal budget management

social care sector

core aim of shop4support

retail market