copyright young & kahn associates. 2003 602-266-8676 a diversity maturity index young & kahn...

Copyright Young & Kahn Associates. 2003 602-266-8676

A Diversity Maturity Index

Young & Kahn Associates

602-266-8676


The Context of Our Work

As we all know, the term diversity simply means “difference.” In the context of business, we define diversity broadly. We see diversity as building work environments that are inclusive. As Dr. Roosevelt Thomas states, diversity is a “collective mixture characterized by differences and similarities” There are many diversity mixtures. Examples are functional diversity, workforce diversity, cultural diversity, product and customer diversity. It is important that all levels within an organization or corporation understand, value and manage diversity to drive their personal and business objectives.



Managing Diversity Defined

We see Managing Diversity as the process of creating and maintaining an environment that naturally enables all participants to contribute to their full potential in pursuit of business objectives.

Managing Diversity becomes the challenge for all corporations, organizations and groups to build the competencies necessary to integrated into their strategic business plans. In this context, managing diversity is beyond representation and compliance.

Adapted from the work of Dr. R. Roosevelt Thomas, Beyond Race and Gender


Diversity Management Process

The Diversity Management Process is a model that aligns relevant diversity competencies with the strategic business plan and is supported by a comprehensive human resources strategy



BusinessStrategies/Direction

HumanResourcePractices

Diversity/OrganizationCapability

Dimensions:

1) Leadership

2) Shared Mindset

3) Mgmt. Processes &Infrastructure

4) Capability of People

(Competencies)

The Context of Our WorkDiversity Management Process


A well-developed Diversity plan should measure the following nine (10) key elements:

Leadership Accountability

Diversity Competencies

Systems, policies, and practices ( Organizational Design, Staffing, Benefits, Compliance, Development, and promotions)

Communications

Globalization and Multiculturalism

Diverse Market Segmentation

Quality Work/Life

Diverse Representation

Overall Employee Satisfaction

Outreach



A Sample Template

This model offers a look at an organization through two lenses.

1. Where the organization is on the Maturity Path

(Beginning, Improving,Sustaining, Succeeding)

2. What they are doing to accomplish results

(Approach, Deployment, Results)

Diversity Management Process

BEGINNING IMPROVING SUSTAINING SUCCEEDING

APPROACH

DEPLOYMENT

RESULTS


Sample Template - DMP

LeadershipLet’s Take A Closer Look.

As we begin to consider each of the 10 key elements. Let’s use the first element, “Leadership” as an example of how to develop this model.

The next slide fills in the blanks ….


APPROACH

DEPLOYMENT

RESULTS


Sample Template for Leadership - DMP

Like many sound business strategies – the objective is to move along the maturity path from working in “the red” to living in “the black”

This model should be duplicated for all ten (10) of the essential diversity elements …

Beginning(Awareness)

Improving(Education)

Sustaining(Integration)

Succeeding(Alignment)

ContextCommitment

&Vision

Leadership agrees that Managing Diversity is desirable; vision and commitment have not been communicated

Leadership has communicated vision and commitment to entire leadership group

Leadership has communicated vision and commitment to all employees

Diversity vision and leadership commitment to Managing Diversity is understood by all employees

APPROACHMethods

Used

Leadership has not defined the vision or commitment

Leadership has defined the vision and commitment and has allocated resources needed for implementation

Strategy for awareness and education of the basic concepts of Managing Diversity is established

Commitment and vision is modeled by entire leadership team and is reflected in their time and focus

DEPLOYMENTExtent

ofApplication

Vision and commitment have not been communicated

Levels of accountability have been established

A process is being used to roll out the vision and commitment to all employees

Commitment and vision is internalized by employees

RESULTSEffects

ofApplication

Leadership commitment and vision for Managing Diversity is not evident

Diversity strategy and implementation plan is understood by all leaders/managers and is being communicated

Leaders/managers at all levels are certified to train employees in the basic concepts for Managing Diversity

Leadership commitment consistently exceeds benchmarked companies as the company of choice by employees

The Diversity Management Process

Outline /Template

Organization Design & Development

Globalization

Competencies

CommunicationsEtc.

Quality of Work/Life

Systems, Policies & Practices

MATURITY INDEX DEFINED FOR EACH STEP OFTHE DIVERSITY MANAGEMENT PROCESS


APPROACH

DEPLOYMENT

RESULTS

copyright young & kahn associates. 2003 602-266-8676 a diversity maturity index young & kahn...

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