Core LaboratoryJune Staff MeetingPresented by Lydia Nelson

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Welcome AboardJennifer Taylor

Christine HostetterMorgan Gapara

Program in place 1 yearGoal employee retentionHired 38 employees

3 were released and 1 resignedMake people feel welcome!

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New Employees

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New EmployeesTiffany HighsmithCLS – Full Time Day Shift

Tiffany is from Memphis, TN . Moved here from Virginia Beach. She plays, a hand drum known as Djembe. Currently working in the

Chemistry laboratoryElsbeth Markie

CLS - Full Time Day Shift Elsbeth adopted a boxer named Spike. She

attended NCU, moved here from North Carolina. Currently working in the Hematology

LaboratoryHailan Zhou

CLS –Full Time Day Shift Hailan, pronounced Hilan is from China and

lived and worked in Florida for 9 years. Currently working in the Flow Cytomentry

Laboratory

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New EmployeesKahleia Pickett

CLS –Full Time Day Shift Kahleia lived in Beijing, China for a month.

Currently working in the Chemistry Laboratory.

Brent MillerPhlebotomy/Laboratory Technician

Night ShiftBrent makes great barbeque.

Maria LajaraPhlebotomy/Laboratory Technician

Night ShiftMaria is a clean freak.

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New Employees

Farah SumcadPhlebotomy/Laboratory Technician – Night Shift

In the Philippines, Farah was a lead singer of a female pop band in the Optometry Department of Centro

Escolar University.

Kim-Sue TudorJHU Research CLS – Full Time Day Shift

Kim-Sue has 2 dogs, Hailey and Milli, and 3 cats, DJ, Pesto Bella, and Mittens. Currently working in

the Flow Cytomentry Laboratory.

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Promotions

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Promotions

Jennifer Tray, CLS IV

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Current Openings

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What is New?

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DVD : SmileSmile! You are on Customer Camera

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First ImpressionsTelephone Etiquette

Answer the phone in three rings.Use a pleasant and caring tone of voice.Use a three part greeting with welcoming

words, your name and your work area.(Example: Good Morning. Core Laboratory.

This is Laverne Farrar. How may I help you?)

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Employee surveysJune 1 – 21, 2009How are we doing?What can we do better?Tell us in less than 10 Minutes – 24 Questions.https://gx.gallup.com/jhmg12.gxSurvey Icons on computers throughout laboratory.

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What you need to know!

Who is your Supervisor?Yes , we discussed the last survey results in a

2008 Staff Meeting.We have an Outstanding Team!We want a “5” {Strongly Agree}

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Electronic Pay StubsMore detailed and easier to read (i.e.

retro pay)Go green. Save paper and time.

Permanent record of all pay stubsEmail tells you statement is available

Need Coordinator for each shiftsWebsite: my.johnshopkins.eduGoal – all of Pathology goes to

electronic pay stubs

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Economy

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Our EconomyJHU/Pathology

No raises this year.Donations are downCapital Equipment Holiday

JHH/PathologyFinancially stable – doing wellNew building delayed 6 – 7 monthsCapital Equipment HolidayNo sign on bonuses for CLSs (July 2009)Employees at their maximum pay range will not get a lump sum award FY10Employees who transfer or get promoted (greater than 6 months since last review) will not get a pro-rated increase. They will get flat rate increase.

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Our Economy JHH Raises for FY 2010

July 1, 2009 to June 30, 2010Flat rate Increase Guidelines:

_____________________________________________________________

Hourly Rate Percent Increase _______________________________________________________=< $16.00/hr 1.5%$16.01/hr to $47.99/hr 1%Executives, Administrative Director No Increase

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Evolving Changes to Make us Stronger

Day Shift 7am

-3pm

• Modular room from 6 to 5 CLSs

• Hematology position moved from 7AM – 3.30PM to 11am – 7.30pm

• Customer Service calling panics and cancellations on weekends. (June 6)

• Day Shift looking at work flow and evaluating every 3rd weekend for CLSs.

• All bar-coded affiliate work goes directly to Core Laboratory.

• Processing taking on new task:• C

edric – Modular Reagents

• Melissa – Processing Supplies

• Donald – Pipette Calibrations

• New employees train in 1 or 2 areas only for summer.

Evening Shift 3pm

-11p

m

•Evening Shift CLSs working every 3rd weekend.•Customer Service has donated 3LT positions to Core Laboratory•1 CLS – 3-11 shift•1 LT – Overnight shift•1LT – 3-11 shift

•Processing/phlebotomy schedule tightened to reduce OT.

Night

Shift 11pm-

7am

•Night shift CLSs working six days a week, four days next week.•Volunteers working extra weekends for week days off.•Processing/phlebotomy going to every other weekend. In July.•Phlebotomy rounds will be moved to an earlier time.

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Overtime Tracker 2009

Jan Feb Mar Apr May0200400600800

10001200

Core Laboratory

Hematology CLSChemistry CLS (4 Techs Short)Night shiftEvening Shift CLSProcessing/Phlebotomy Nights

Months 2009

OT

Hou

rs P

er M

onth

Overtime FTEs: Jan Feb Mar Apr May 18.3 20.0 15.6 15.5 ?? JHH Goal = 10 FTEs

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Our EconomyWe are truly fortunate.JHH has Outstanding Financial advisorBest of the best employerHave JobsNo Lay offsWe get a Raise

A special thank you to our directors, supervisors and staff for the hard work and sacrifices you have all made to get

the overtime down.

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What is New in the Laboratory

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Chemistry/Processing Area

***Lean Project Very Successful

***Juanita Stem starts Lean Presentations

June 10, 2009***

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Hematology and Special Chemistry/Toxicology

***Cellavision

***501s***

Up and running by July 1st?***

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Red, White and Blue Hot Dog Challenge

Cellavision501s

Up and reporting patient results by July 1st

IF NOT !!!!!!!!Danna and Mary Jo

Or Lydia

Will dress in red, white and blue outfit and hat . Must cook and serve hot dogs for July 3rd Core

Laboratory Picnic!

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College of American Pathology

CAP InspectionFall 2009

Procedure UpdatesInternal Survey by CQI

Internal Survey by FellowsUpdates on Plasma Screen: Currently Urines

Procedure probes by Hematology

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Community ServiceHelp the Homeless

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Community ServiceDiabetes Walk

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Thank You!

Sometimes we are so busy adding up our troubles that

we forget to count our blessings.