core leadership skills: learning & listening leadership skills: learning & listening ......
TRANSCRIPT
![Page 1: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/1.jpg)
Core Leadership Skills:Learning & Listening
From Senge to Goleman
![Page 2: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/2.jpg)
1
A Learning Organization Depends on Listening
• Great leaders encourage their people to continually learn
• Create a learning organization and great listeners - put a premium on both
![Page 3: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/3.jpg)
2
“When you ask people about what it is like being part of a great team, what is most striking is the meaningfulness of the experience. People talk about being part of something larger than themselves, of being connected, of being generative.”
Peter Senge
![Page 4: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/4.jpg)
3
Elements of a Learning Organization
• Understanding the value of life experiences that enhance your later life
![Page 5: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/5.jpg)
4
Elements of a Learning Organization
• Understanding the value of life experiences that enhance your later life
![Page 6: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/6.jpg)
5
Elements of a Learning Organization
• Value of cross-cultural communication
• Behavior that demonstrates this attitude
– Our Westinghouse experience
![Page 7: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/7.jpg)
6
Elements of a Learning Organization
• Personal attitude of wanting to learn
• Behavior that demonstrates this attitude
– My Coca-Cola experience
![Page 8: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/8.jpg)
7
Elements of a Learning Organization
• Value of cross-cultural communication
• Behavior that demonstrates this attitude
– Our China experience
![Page 9: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/9.jpg)
8
Elements of a Learning Organization
• Creating an environment that relates to the broad vision of the organization
– The YKK experience
![Page 10: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/10.jpg)
9
Critical Link Between Learning and Listening
• “How could we possibly have good learning without good listening?” . . . Merwyn Hayes
• Base for listening is predicated on Emotional Intelligence
![Page 11: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/11.jpg)
10
What is Emotional Intelligence?
Knowing and managing one’s emotions while recognizing
emotions in others (handling relationships).
Source: Daniel Goleman
![Page 12: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/12.jpg)
11
• the emotional mind• the rational mind
Two Minds
“Anyone can become angry – that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way – this is not easy.”
- ARISTOTLE
![Page 13: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/13.jpg)
12
Brain’s Limbic System
• Governs feelings, impulses, and drives
• Learns best through motivation, extended practice, and feedback
• Requires an individualized approach
• To fix problems, participants must be motivated to change, need practice, and require feedback from others
![Page 14: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/14.jpg)
13
• The neocortex is responsible for working memory
• Circuits from the limbic system can sabotage the neocortex (anger, anxiety)
• When we are emotionally upset we often “can’t think straight”
“Working Memory”
![Page 15: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/15.jpg)
14
• Storehouse of emotional memory, significance
• Amygdala can take control over what we doeven when the thinking brain (neocortex)is still coming to a conclusion
• Research shows the first few milliseconds ofperceiving something – we unconsciouslycomprehend what it is – and if we like it
Brain’s Amygdala
Source: Daniel Goleman: Emotional Intelligence
![Page 16: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/16.jpg)
15
Primal Leadership
• Primal = “first”
• Strength of emotions often supersedes rational
• Great leaders create resonance for their group - drive emotions positively
• Poor leaders create dissonance for their group - drive emotions negatively
THE KEY PRINCIPLE:“MANAGE THE GAP”
![Page 17: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/17.jpg)
16
Real Life Experience
• EEK! The Newark Airport experience
![Page 18: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/18.jpg)
17
Real Life Experience
• BETTER! The Denver experience
![Page 19: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/19.jpg)
18
What Did I Learn? Or Re-Learn?
• Key element—don’t let your limbic system sabotage your listening process!
![Page 20: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/20.jpg)
19
Learning & Listening - A Holistic Approach
• Much more than words
• Importance of the environment
• Importance of nonverbal
• Mentors everywhere!
![Page 21: Core Leadership Skills: Learning & Listening Leadership Skills: Learning & Listening ... Primal Leadership • Primal = “first ... Merwyn Presentation.ppt [Compatibility Mode]](https://reader031.vdocuments.net/reader031/viewer/2022021820/5ae5a7177f8b9a9e5d8cb233/html5/thumbnails/21.jpg)
20
Good, Better, Best Never let it Rest,
Until Your Good is Better, And Your Better is still Best!