ELA Certification for Logistics Professionals

Performance Criteria (Standards – 2nd Layer)

2 Supervisory/Operational Management Level (EJLog)

2.1 Core Management Skills

European Logistics Association

Standards – 2nd Layer Version 110101

© European Certification Board for Logistics 2011 1 Core Management Skills

2.1.1 Create, maintain and enhance effective working relationship.

• Identify the expectations of all internal and external stakeholders and the relative importance of meeting them

• Evaluate how these are met

• Optimise effort/benefit of possible measures to improve working relationships

• Map the necessary processes and their implementation to reach and maintain effective working relationships

• Monitor these relationships and their management

• Review as required

2.1.2 Understand basic accounting

• Understand cost accounting (cost element, cost centre, cost unit, cost management)

• Understand investment appraisal and the related calculation methods

• Understand balance sheet and profit and loss statement

2.1.3 Contribute to the development of objectives by obtaining and presenting information

• Bring together the views of all stakeholders to generate new ideas on optimising performance

• Negotiate objectives at all levels to ensure coherence between local and global objectives, and between individual and corporate motivations

2.1.4 Make recommendations for the improvement of operational effectiveness

• Establish priorities among local objectives

• Monitor market and technological developments and collect information on best practices

• Foster the generation of ideas among personnel and partners

2.1.5 Obtain, evaluate and present supply chain information to other company departments

• Collect information on corporate objectives and objectives of other departments

• Identify impact of supply chain performance on corporate objectives and objectives of other departments

• Develop a subset of department KPIs that are relevant to general management and other departments

Standards – 2nd Layer Version 110101

© European Certification Board for Logistics 2011 2 Core Management Skills

• Prepare a presentation of relevant data to collaborate best with general management and other departments

2.1.6 Plan, organise and lead the work of team and individuals

• Define optimum processes

• Define priorities among objectives

• Schedule operations to optimise results

• Share relevant information with team about objectives, KPIs, and schedules

• Establish and monitor KPIs

2.1.7 Contribute to the development of teams and individuals

• Help identify personal objectives and key assets of all team members

• Help allocate competences and motivations to processes

• Help implement operational KPIs with each team member

• Help identify personal SWOTs and objectives

• Help plan personal development path with each team member

2.1.8 Implement a process for the monitoring of actual costs against a budget

• Prepare both project cost-benefit analyses and full budgets for local projects and processes

• Develop financial reporting in line with budget structure for easy side-by-side comparison

• Compare planned vs. actual figures

2.1.9 Contribute to the health and safety and security of the working environment

• Help monitor technological and legal developments on health and safety

• Help negotiate department objectives that meet or exceed legal requirements

• Help establish KPIs

• Help monitor performance and improve processes or resources according to results

2.1.10 Comply with relevant legislation and regulations

• Monitor legal requirements on other operational aspects

• Negotiate department objectives that meet or exceed legal requirements

• Establish KPIs

• Monitor performance and improve processes or resources according to results

Standards – 2nd Layer Version 110101

© European Certification Board for Logistics 2011 3 Core Management Skills

2.1.11 Apply management tools, methods and technologies such as statistics and process management

• Understand a few business tools capable of helping the company achieve its objectives

• Understand at least activity based or process based management, KPIs, benchmarking, scheduling, layout, and simulation

2.1.12 Contribute to the implementation of a change initiative

• Help establish clear objectives (SMART) for a project

• Help manage a data gathering system to implement change projects

• Help meet milestones relevant to KPIs

2.1.13 Identify how different supply chain activities impact on each other

• Understand the actual performance of the current supply chain in all its components

• Simulate the relative elasticity between its main components such as service levels, inventory, transport and warehousing

2.1.14 Identify opportunities for functions to work differently together

• By understanding the impact of each supply chain component on others, investigate potential improvements in the way these processes could work more effectively together