cori nastro b. martschinsky service consultant certified technician · 2019-11-22 · cori nastro y...

Cori Nastro

Y O U R V E H I C L E

Date

2/9/2017

License #VIN #

1G6KD57946U133072

Odometer

88,595

Engine Type

4.6L V8 9 DOHC (MFI)

Model

DTSCadillac

MakeYear

2006

O U R V A L U E D C U S T O M E R

Service Consultant

B. Martschinsky

Certified Technician

Additional Information

Recommended Services

Package Results

Original Customer Requests

Table of Contents...

Original Customer RequestsThe following is what you requested we perform or investigate regarding your vehicle:

A. 108 POINT INSPECTION

Multi Point Inspection Pre OwnedPackage ResultsFailed Task Observation Recommendation Done

Inspect/measure right rear tiretread depth

• 3/32" (2.379 MM)• Found rear tires to be worn out(below minimum tread depth)

Mount and balance one new reartire

Inspect/measure left front brakepads/shoes

3/32" (2.379 MM)

Inspect/measure right front brakepads/shoes

3/32" (2.379 MM) Replace front brake pads andresurface rotors

Check front wheel bearings fornoise/play

• Found left front wheel bearingto be noisy/worn out• Found right front wheel bearingto be noisy/worn out

• Replace left front wheel bearing• Replace right front wheelbearing

Check power steering system forleaks

Found leak at rack and pinion unit Replace rack and pinion assembly

Inspect accessory drive belts Found serpentine belt to be inpoor condition

• Replace serpentine belt• Replace water pump/fan belt

Inspect windshield wiper blades Found wiper blades to be wornout

Replace windshield wiper blades

Cautioned Task Observation Recommendation Done

Crest Cadillac

6280 State Highway 121 Frisco, TX ● (972) 232-4110 ● www.crestcars.com2RO#: 1053187

Cautioned Task Observation Recommendation Done

Inspect/measure left rear tire treaddepth

7/32" (5.554 MM)

Inspect/measure right front tiretread depth

• 8/32" (6.35 MM)• Found abnormally worn fronttires

Perform alignment

Inspect/measure left rear brakepads/shoes

7/32" (5.554 MM)

Inspect/measure right rear brakepads/shoes

7/32" (5.554 MM)

Check front strut/shock mounts Found worn out/noisy front strutmounts

Replace front strut mounts

Inspect engine mounts Found broken engine mount • Replace engine mount• REPLACE DOGBONEMOUNT

Check engine for oil leaks Found engine oil leak • RESEAL TIMING COVER• RESEAL OIL PAN• Replace valve cover gaskets

Check automatic transmission forleaks

Found automatic transmissionleak at pan gasket

Replace automatic transmissionpan gasket

Check idle speed Found throttle body to be dirty Clean and service throttle body

Inspect air cleaner element Found air cleaner element to bedirty

Replace air filter element

Inspect cabin air/HEPA filter (ifequipped)

Found cabin air/HEPA filter to bedirty

Replace cabin air/HEPA filter

Inspect rear shocks and struts;check operation

Found worn out rear shockabsorbers

• Replace rear shock absorbers• REPLACE AIR SUSPENSIONCOMPRESSOR

Inspect front shocks and struts;check operation

Found worn out front struts Replace front struts

Passed Task Observation Recommendation Done

Inspect/measure left front tiretread depth

9/32" (7.142 MM)

Passed TasksVisually inspect EVAP system Inspect catalytic converter Inspect exhaust system heat shields

Inspect exhaust system for leaks,damage, and loose parts

Inspect inner fenders and mud guards Inspect under car splash shields

Inspect frame and chassis Inspect/measure left front tire treaddepth

Inspect lug nuts/wheel studs

Crest Cadillac


Inspect rims for damage Check tire pressure Inspect brake calipers and wheelcylinders

Inspect brake hoses and lines Inspect rear brake drums/rotors Inspect front brake drums/rotors

Check rear sway-bar links and bushings Check rear suspension bushings Check rear strut/shock mounts

Check steering gear assembly Check front sway-bar links and bushings Check control arm bushings

Check pitman arm Check idler arm Check/lubricate tie-rod ends

Check/lubricate ball joints Check rear wheel bearings for noise/play Inspect u-joints and driveline slip-joints

Inspect front axle CV joints and boots Inspect rear axle CV joints and boots Inspect torque mounts

Inspect manual transmission mounts fordamage

Inspect automatic transmission mountsfor damage

Check transfer case fluid level/condition

Check front differential fluidlevel/condition

Check rear differential fluidlevel/condition

Check manual transmission fluid leveland condition

Check front axle seals for leaks Check front differential for leaks Check rear axle seals for leaks

Check rear differential for leaks Inspect fuel tank, lines, and connections Check cooling system for leaks

Check brake system for leaks Check clutch hydraulic system for leaks Check automatic transmission coolerhoses for damage or leaks

Visually inspect AIR system Visually inspect PCV system Visually inspect EGR system

Check alternator/charging system Check battery fluid level Inspect battery terminals/cables

Inspect wiring harness and connections Inspect fuel hoses, lines, andconnections

Inspect carburetor and choke

Inspect fuel injection system Inspect ignition wires (spark plug wires) Inspect distributor cap and rotor

Check distributor advance and ignitiontiming

Inspect timing belt/balance shaft belts Inspect ABS diagnostic system (ABSwarning light)

Inspect brake booster Inspect radiator cap Check electric cooling fan operation

Inspect fan hub Inspect cooling system hoses Check condenser cooling fan operation

Inspect heater hoses Check windshield washer fluidlevel/condition

Check power steering fluidlevel/condition

Check engine oil level/condition Check engine coolant level/condition Check brake fluid level/condition

Check clutch hydraulic fluidlevel/condition

Check automatic transmission fluid leveland condition

Inspect convertible top

Inspect/lubricate door latches andmechanisms

Inspect/lubricate sunroof and check forleaks

Inspect body for damage, dings, anddents

Check hazard light operation Check brake light operation Check back-up light operation

Check taillight, turn signal, side marker,and license plate lights

Inspect taillight, turn signal, and sidemarker assemblies for cracks/damage

Check headlight low and bright beam

Inspect headlight assemblies forcracks/damage

Check seatbelts for normaloperation/condition

Inspect SRS system

Check power seat operation Check power antenna operation Check windshield wiper/washeroperation

Check horn operation Check power window operation Check power locking system operation

Inspect rear window defroster operation Check air flow switching control (floor,dash vent, and defroster outlets)

Check blower motor operation (allspeeds)

Check air conditioning operation Check brake pedal travel/free-play Check clutch/start switch

Crest Cadillac


Check clutch adjustment Check dash and interior lights Inspect SRS diagnostic system (SRSwarning light)

Inspect ABS diagnostic system (ABSwarning light)

Inspect onboard diagnostics system(check engine light)

Scan vehicle computer for fault codes

Inspect parking brakeadjustment/operation

Check front differential for abnormalnoise

Check rear differential for abnormalnoise

Check for abnormal enginenoise/vibrations

Check clutch for normal operation (ifequipped)

Check manual transmission for normaloperation/shifting

Check shift lock operation Check automatic transmission fornormal operation/shifting

Check cruise control operation(including resume)

Check engine performance/smoothacceleration

Check starter/starting system Check ease of starting

Additional Observations Recommendation

MISMATCHED TIRES. 3 CONTINENTALCONTROLCONTACT SPORT AS. 1CONTINENTAL EXTREME CONTACT(RIGHTREAR).

MISMATCHED TIRES. 3 CONTINENTALCONTROLCONTACT SPORT AS. 1CONTINENTAL EXTREME CONTACT(RIGHTREAR).

ENGINE BLUE SMOKES AT START UP ENGINE BLUE SMOKES AT START UP--DIAGNOSE

STRONG BURNING OIL ODOR AT IDLE STRONG BURNING OIL ODOR AT IDLE--SEEOIL LEAKS

SERVICE TPM SYSTEM LAMP IS ILLUMINATED REPLACE 1 OR MORE TPMS SENSORS ASNEEDED--SERVICE TPM SYSTEM LAMP ISILLUMINATED

FRONT BUMPER LOWER AIR DEFLECTOR ISDAMAGED

REPLACE--FRONT BUMPER LOWER AIRDEFLECTOR IS DAMAGED

LEFT FRONT DOOR AND LEFT FRONT FENDERBODY PANELS ARE MISALIGNED

SEND TO BODY SHOP FORADJUSTMENT/REPAIR--LEFT FRONT DOORAND LEFT FRONT FENDER BODY PANELS AREMISALIGNED

Our technicians recommend the following services for your vehicle.

Recommended Services

Original Customer Requests Status Cost Deferred ApprovedA. 108 POINT INSPECTION $269.99 X

Inspection & Additional Recommendations Insp Status Cost Deferred ApprovedReplace front brake pads and resurface rotors (3/32" (2.379MM)) x Fail $299.99 See AI-14

Mount and balance one new rear tire (Found rear tires to beworn out (below minimum tread depth)) x Fail $25.00 See AI-15

Crest Cadillac


Inspection & Additional Recommendations Insp Status Cost Deferred ApprovedReplace serpentine belt (Found serpentine belt to be in poorcondition) x Fail $299.99 See AI-20

Replace water pump/fan belt (Found serpentine belt to be inpoor condition) x Fail $91.88 See AI-20

Replace windshield wiper blades (Found wiper blades to beworn out) x Fail $65.00 See AI-24

Replace rack and pinion assembly (Found leak at rack andpinion unit) x Fail $1,733.97 See AI-33

Replace left front wheel bearing (Found left front wheelbearing to be noisy/worn out) x Fail $478.87 See AI-53

Replace right front wheel bearing (Found right front wheelbearing to be noisy/worn out) x Fail $478.87 See AI-53

REPLACE DOGBONE MOUNT (Found broken enginemount) x Caution $271.00

RESEAL TIMING COVER (Found engine oil leak) x Caution $823.97

RESEAL OIL PAN (Found engine oil leak) x Caution $1,945.99

Clean and service throttle body (Found throttle body to bedirty) x Caution $86.99

REPLACE AIR SUSPENSION COMPRESSOR (Foundworn out rear shock absorbers) x Caution $624.00

Replace cabin air/HEPA filter (Found cabin air/HEPA filterto be dirty) x Caution $112.99 See AI-13

Replace valve cover gaskets (Found engine oil leak) x Caution $1,040.86 See AI-23

Perform alignment (Found abnormally worn front tires) x Caution $135.00 See AI-29

Replace automatic transmission pan gasket (Found automatictransmission leak at pan gasket) x Caution $399.87 See AI-30

Replace air filter element (Found air cleaner element to bedirty) x Caution $65.00 See AI-31

Replace engine mount (Found broken engine mount) x Caution $695.97 See AI-44

Replace front struts (Found worn out front struts) x Caution $2,163.88 See AI-48

Replace front strut mounts (Found worn out/noisy front strutmounts) x Caution $288.00 See AI-55

Replace rear shock absorbers (Found worn out rear shockabsorbers) x Caution $2,021.88 See AI-56

STRONG BURNING OIL ODOR AT IDLE--SEE OILLEAKS (STRONG BURNING OIL ODOR AT IDLE) Caution

REPLACE 1 OR MORE TPMS SENSORS AS NEEDED--SERVICE TPM SYSTEM LAMP IS ILLUMINATED(SERVICE TPM SYSTEM LAMP IS ILLUMINATED)

Caution $129.00

Crest Cadillac


Inspection & Additional Recommendations Insp Status Cost Deferred ApprovedMISMATCHED TIRES. 3 CONTINENTALCONTROLCONTACT SPORT AS. 1 CONTINENTALEXTREME CONTACT(RIGHT REAR). (MISMATCHEDTIRES. 3 CONTINENTAL CONTROLCONTACT SPORTAS. 1 CONTINENTAL EXTREME CONTACT(RIGHTREAR).)

Caution

SEND TO BODY SHOP FOR ADJUSTMENT/REPAIR--LEFT FRONT DOOR AND LEFT FRONT FENDER BODYPANELS ARE MISALIGNED (LEFT FRONT DOOR ANDLEFT FRONT FENDER BODY PANELS AREMISALIGNED)

Caution

REPLACE--FRONT BUMPER LOWER AIR DEFLECTORIS DAMAGED (FRONT BUMPER LOWER AIRDEFLECTOR IS DAMAGED)

Caution $361.00

ENGINE BLUE SMOKES AT START UP--DIAGNOSE(ENGINE BLUE SMOKES AT START UP) Caution

Totals, Taxes and Fees Cost Deferred Approved

Estimate Subtotal $14,908.95 $0.00 $269.99

shop fees $2.83

Tax $0.23

Estimate Total $273.05

see the "Additional Information" sectionFor "See AI-" items

** The following section may contain instructions for servicing various components of your vehicle. These arean overview of the process that will be performed by a skilled technician in our shop. They are not intended tobe a guide for a “do-it-yourself” operation.

Below is information we feel would help you better understand some of the reasons for taking preventivemaintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family.

Additional Information

Crest Cadillac


The pollen filter is designed to filter out dust, pollen and other particles that wouldnormally make their way into your vehicle through the Heating, Ventilation and AirConditioning systems. Pollen filters work very well, but need to be replaced as part of ascheduled maintenance program. Restricted/dirty pollen filters put a strain on the blowermotor, which can cause it to be excessively noisy and fail prematurely. This kind ofstrain on a blower motor also can cause problems with the vehicle wiring and electricalsystem, due to the excessive amperage required for the blower motor to function.Replacing the blower motor can be very expensive on some vehicles.

Significance:

Dirty Pollen Filter

New Pollen Filter

AI-13

Access the pollen filter according to the vehicle manufacturer’s service information.Remove the pollen filter from its housing. Clean the housing of all dust and debris.Install the new pollen filter into its housing.

Operation Description:

Replace Pollen Filter

Advantage:

A clean pollen filter can be very effective at keeping dust, pollen, and other unwantedparticles from entering the interior of your car. Also, your blower motor will generate ahigher volume of airflow, boosting the efficiency and effectiveness of your Heating andAir Conditioning systems.

This repair is all about safety. Your vehicle’s brake system is only as good as your brakepads and/or brake shoes. The safety of you and your family depends on your brakesystem working properly and stopping your vehicle - every time. Aside from the obvioussafety issues, neglecting the maintenance of your brake pads and shoes can cause thefriction material on your brake pads and shoes to completely wear out. This conditioncan leave your brake pad/shoe steel backing plates contacting the rotors/drums and willdestroy the drums/rotors leaving you with an expensive repair bill

Significance:

Damaged Brake Rotor(metal to metal contact

Installing New BrakePads

AI-14

Raise the vehicle on an approved automotive lift. Remove the wheels to gain access tothe brakes. (1)Disk Brakes: Remove the brake caliper and then remove the brake pads.Inspect the rotors for signs of damage or excessive wear. Replace or resurface the rotoras necessary. Inspect the brake caliper and brake hoses for damage and leaks. Replace asnecessary. Replace the brake pads. (2)Drum Brakes: Remove the brake drum. Removethe brake shoes. Inspect the brake hardware, wheel cylinders and hoses for damage.Replace as necessary. Inspect the brake drum for damage, or excessive wear. Replace orresurface the drum as necessary. Clean the brake drum and backing plate. Replace thebrake shoes. Reinstall the brake drum. Adjust the brakes as necessary. Reinstall thewheels and torque the lug nuts to the vehicle manufacturer’s specifications.


Replace Brake Pads/Shoes

Crest Cadillac


Advantage:

There are no shortcuts when it comes to your vehicle’s brakes. Having a ProfessionalAutomotive Technician check and service brakes on a regular basis is essential to yoursafety behind the wheel. Maintaining your brake system by replacing your brake padsand shoes before they are completely worn out will help keep your brakes workingproperly and save you money by avoiding unexpected damage to your brake componentscaused by metal to metal contact.

Your vehicles tires are the only connection between your vehicle and the road. Safevehicle operation depends on your tires being in good condition. If your tires areneglected, the tread can wear completely away, leaving the tire bald and often exposingthe steel cords. Not only is condition dangerous, it is also unlawful in many states. Tireswith an abnormal tread wear pattern can cause the vehicle to shimmy and vibrate, andcan adversely affect the manner in which your vehicle performs. A tire with an abnormaltread wear pattern will no longer contact the road the way that it was designed to, andthis condition can be dangerous, especially during adverse road conditions.

Significance:

Signs of irregular tirewear.

New Tire.

AI-15

Carefully raise the vehicle using an approved automotive lift. Remove the rim/tireassembly from the vehicle. Remove the tire from the rim using the proper tiredismount/mounting equipment. Install a new valve stem assembly in the rim. Install anew tire on the rim using the tire dismount/mounting equipment. Inflate the tire to thevehicle manufacturers recommended pressure. Balance the tire/rim assembly on acomputer aided dynamic tire balancing machine. Reinstall the tire/rim assembly onto thevehicle. Torque the wheel retaining nuts to the vehicle manufacturer’s specifications.


Replace worn out or abnormally worn tires

Advantage:

Replacing worn tires is part of vehicle maintenance that is necessary to ensure that yourdriving experience is as safe as possible. Besides the obvious safety benefits, tires thatare in good condition and properly inflated to the correct air pressure can increase theoverall fuel economy, and help provide a comfortable ride.

Crest Cadillac


The accessory drive belt(s) on your vehicle performs many functions. The PowerSteering System, Alternator (charging system), and Air conditioning System are alldriven by accessory drive belts. On some vehicles, accessory drive belts also drive thewater pump, engine cooling fan, and Air Injection Pump (emission control). Accessorydrive belts wear during normal engine operation, and need to be checked and replacedperiodically. Keep this point in mind, as you can lose one or more systems if a belt isbroken. For example, a broken fan or waterpump belt can cause severe overheatingwhich could result in expensive repairs, or even total engine failure. A broken powersteering belt can result in the loss of your vehicle's power steering system, which couldmake your vehicle very difficult to steer. This condition could be dangerous if a quicksteering maneuver is necessary. A broken alternator belt could cause your vehicle to loseall of its electrical power, and could eventually result in a dead battery. This conditioncould cause the engine to shut off and not restart.

Significance:Cracked/Worn

Accessory Drive Belt

New Accessory DriveBelt

AI-20

Loosen the drive belt tensioner and remove the old belt. Repeat this step for any otherbelts that require replacement. Inspect the tensioner and idler pulley bearings for noise orsigns of wear. Replace any tensioner or idler pulleys that require replacement. Install thenew belt and tensioner to factory specifications. Repeat this step for any additional beltsthat require replacement. Start the engine, and after a minute or so, shut the engine off.Recheck the belt tension and make final adjustments as necessary.


Replace Accessory Drive Belts (Fan Belts (V-Belts)

Advantage:

Make sure that the drive belt(s) on your vehicle are in good condition. This is animportant point to keep in mind as you attempt to keep your vehicle reliable and safe.Drive belt replacement is recommended at certain mileage intervals, This step can alsosave you money by avoiding possible engine damage and costly engine repairs. Don'twait, have your drive belts inspected and replaced whenever it is recommended by thevehicle manufacturer!

Crest Cadillac


Engine oil leaks under your vehicle can indicate that a seal, gasket, or component hasfailed and needs to be repaired or replaced. Engine oil leaks, when ignored, can lead tomajor engine damage - not to mention the mess they can cause in your driveway.

Significance:Removing a Leaking

Rear Main Seal.

New Rear Main SealInstalled on Engine.

AI-23

The first step is to determine where the engine oil is leaking from. Then repair the leakaccording to the instructions in the vehicle manufacturer’s service information. Top offthe engine oil, then take the vehicle for a test drive. At the end of the test drive, recheckthe oil leak to verify that it has been effectively repaired.


Repair Engine Oil Leaks under Vehicle

Advantage:

Repairing an engine oil leak can help to keep your vehicle reliable and your drivewayclean. Repairing an engine oil leak can also help to avoid the expensive repairs that canarise from an engine failure caused by the engine that is run while low on oil.

The ability to drive safely interests all of us. Having a clean windshield is a necessity forsafe driving. Most driving decisions are dependent on the driver having a clear view ofthe road ahead. Worn or torn wiper blades do not effectively clean the windshield, and adirty windshield can obstruct the drivers view, possibly resulting in an accident.

Significance:

Impaired View FromWorn Wiper Blades

New Wiper Blades.

AI-24

Remove the wiper blades from the wiper arms following the vehicle manufacturer'sinstructions (found in the owner's guide). Install new wiper blade assemblies onto thewiper arms. Thoroughly clean the windshield.


Replace Windshield Wiper Blades

Advantage:

Most wiper blade manufacturers recommend replacing your wiper blades every 6 monthsor 6,000 miles. Something as simple and as inexpensive as replacing your windshieldwiper blades will make your driving experience for you and your family a safer one.

Crest Cadillac


Vehicle suspensions can wear with age and repeated heavy use. Rough road surfaces andan occasional pothole can change the vehicle’s wheel alignment. A wheel alignment canimprove your steering control and overall vehicle handling. It can also help preventabnormal tire wear by bringing the vehicle suspension components back to the vehiclemanufacturer’s specifications. This important step will keep your vehicle driving theway it was designed to. Keep in mind that a vehicle alignment is necessary any time aworn suspension part is replaced.

Significance:

Abnormal Tire wearFrom a Vehicle that is

out of Alignment.

A Wheel alignmentbeing Performed.

AI-29

Inspect the front and rear suspension components for any signs of wear or damage.Using wheel alignment equipment, adjust the suspension and wheels to the vehiclemanufacture’s specifications.


Perform Wheel Alignment

Advantage:

Even slightly worn suspension components can affect the vehicle's wheel alignment.This can lead to premature wear of tires and reduce overall vehicle comfort and safety. Avehicle with worn out suspension parts can be unsafe to drive. Maintaining your vehiclesuspension and performing regular wheel alignments along with tire rotation can helpkeep your vehicle safe and reliable.

Transmission fluid leaks from your vehicle are an indication that a seal, gasket, orcomponent is damaged or has failed and needs to be repaired or replaced. Transmissionfluid leaks, when ignored, can lead to poor transmission operation and poor overallvehicle performance. If leaks are not repaired, they can ultimately lead to majortransmission damage, not to mention the mess in your driveway.

Significance: Fluid Leaking FromTransmission Pan

Gasket

Trans Pan with NewGasket, Ready to Install.

AI-30

The first step is to determine the cause of the leak. Once you find the cause, the leakshould be repaired according to the instructions in the vehicle manufacturer’s serviceinformation. Once the repair is completed, top off the transmission fluid and take thevehicle for a test drive. Then recheck the original leak to insure that it has beeneffectively repaired, and that no new leaks exist.


Repair Transmission Fluid Leaks under Vehicle

Advantage:

Repairing transmission fluid leaks helps to keep your vehicle safe, reliable and clean.Repairing transmission leaks can also help you avoid expensive repairs that can occurfrom a failure that is caused by the transmission having run out of transmission fluid.

Crest Cadillac


A dirty or clogged air filter can affect the fuel economy and overall vehicle performance.Both Diesel and Gasoline powered engines are designed to maintain a specific air/fuelratio. A restricted air filter can affect the way the engine maintains the correct air/fuelmixture. If the air filter is restricted, the fuel mileage and overall vehicle drivability candeteriorate rapidly.

Significance:Extremely

Dirty/Restricted AirFilter

New Air Filter

AI-31

Remove the Air Filter Element from the air filter housing. Clean the air filter housingand inspect the fresh air duct hose for damage, dirt or obstructions. Inspect the warm airintake hose for signs of deterioration. Replace as necessary. Install a new filter element,and then reinstall the air filter housing access panel.


Replace Air Filter Element

Advantage:

Replacing your air filter element is a quick and effective way to keep your enginerunning at its peak performance.

The vehicle’s power steering system is an enclosed hydraulic circuit. Therefore, anyleaks can disable the system and reduce the performance of the power steering system.From a safety stand point, a power steering system failure on the road can result in adangerous situation, and possibly lead to an accident. Also, exposure to moist ambientair can damage power steering seals and internal components such as the pump, orsteering gear and significantly increase the price of the repair.

Significance:Power Steering Leak at

Pump

New Power SteeringPump Installed

AI-33

The first step is to perform a power steering function test. Conduct a visual inspection ofpower steering system to locate the source of the power steering fluid leak. Remove andinstall the new part or tighten the loose connection. Then top off the power steering fluidlevel and if necessary, bleed off any air that has entered the system.


Repair Power Steering Leaks

Advantage:

The vehicle’s power steering system is a very important component that is frequentlyoverlooked during service and maintenance. Repairing leaks in this system will extendits life, improve the power steering function, and greatly reduce the chance of a powersteering system failure.

Crest Cadillac


Engine/Transmission mounts secure the engine and Powertrain to the vehicle frame.These mounts limit engine movement, resulting in reduced noise and vibration.Engine/Transmission mounts also align the Powertrain for optimal performance undervarious engine load and torque transfer conditions.

Significance:

Worn engine mount.

New engine mount.

AI-44

Remove the weight of the engine/transmission from the mounts. Remove the wornengine mounts. Install the new mounts according to the manufacturer’s serviceinformation.


Replace Engine/Transmission Mounts

Advantage:

Late model vehicles offer very little engine clearance under the hood. A broken mountcan allow the engine to move and cause damage to the engine and/or body of the vehicle.Engine/Transmission mounts are tough components, but constant vibration and changesin temperature can weaken engine mounts over time. Serious engine or Powertraindamage can be prevented by replacing a worn or damaged engine mount.

When a strut wears out, your vehicle will bounce too much when going over bumps. Itwill also sway excessively while moving through a turn. Worn out struts can lead toserious handling problems with your vehicle, and this presents a safety issue. Yourvehicle may even handle in an unpredictable manner. Worn out struts can also causeyour tires to wear unevenly, greatly reducing the life of your tires. You should replaceyour struts before they get to this point.

Significance:

Worn out struts damagetires.

New Struts

AI-48

Note: McPherson Struts should always be replaced in pairs. Carefully lift the vehicleusing an approved automotive lift. Remove the wheel that corresponds with the strut thatis going to be replaced. Follow the vehicle manufacturer’s service information andremove the strut/spring assembly from the vehicle. Using a strut spring compressor,carefully compress the coil spring and disassemble the strut assembly. Remove the strutcap and bearing, and inspect them for damage or wear. If the bearing or cap is damagedor worn, it must be replaced. Remove the strut insert from the strut assembly. Install thenew strut insert. Reinstall the coil spring and cap and bearing. Carefully decompress thecoil spring. Install the strut/spring assembly back onto the vehicle. Reinstall the wheeland torque the lug nuts to the correct torque specification. Perform a complete wheelalignment.


Replace Worn-out Macpherson Struts

Advantage:

Replacing your worn out struts can greatly improve how your vehicle handles, makingyour vehicle more predictable and safer to drive. It will also prevent premature tire wearthat is associated with worn out McPherson struts.

Crest Cadillac


The vehicle's wheel bearings allow the wheels to rotate with low resistance and lowfriction. Modern wheel bearings are usually tapered roller bearings that are matched to aprecision machined race. High quality wheel bearing grease is used that can stand up tothe high temperatures generated from today’s aggressive disk brake systems. Somewheel bearings are serviceable and can be repacked with grease, while others are non-serviceable, or sealed units. A worn out wheel bearing will usually make a lot ofresonating noise that will transfer to the interior of the vehicle. If a worn out wheelbearing is neglected and not replaced, it can seize up, which can cause your vehicle tolose control, or be unable to move. When this happens, it is likely that the seized bearinghas caused irreparable damage to the spindle or hub, resulting in an expensive repair bill,and a lot of vehicle down time.

Significance:Wheel Bearing Failure;

Seized.

New Wheel Bearing.

AI-53

Carefully raise the vehicle using an approved automotive lift. Remove the rim/tireassembly from the vehicle. Remove the worn out wheel bearing according to the vehiclemanufacturer’s repair information. Replace the wheel bearing and the wheel seal ifapplicable.


Replace Worn Out Wheel Bearing

Advantage:

Replacing a worn out wheel bearing is an essential repair to ensure that your vehicle issafe to drive. Aside from the safety issues, a neglected wheel bearing can damage othercomponents of your drivetrain, resulting in expensive repairs.

When a strut mount wears out, your vehicle will make a lot of noise when going overbumps. Worn out strut mounts can also cause your tires to wear unevenly, greatlyreducing the life of your tires.

Significance:

Broken Strut Mount.

New Strut Mounts.

AI-55

Carefully lift the vehicle using an approved automotive lift. Remove the wheel thatcorresponds with the strut mount that needs to be replaced. Follow the vehiclemanufacturer’s service information to remove the strut/spring assembly from the vehicle.Using a strut spring compressor, carefully compress the coil spring and disassemble thestrut assembly. Remove the strut cap and bearing. Install the new strut mount. Carefullydecompress the coil spring. Install the strut/spring assembly back onto the vehicle.Reinstall the wheel; torque the lug nuts to the correct torque specification. Then performa complete wheel alignment.


Replace Worn out/Broken Strut Mounts

Advantage:

Replacing your worn out strut mounts can improve overall vehicle handling, makingyour vehicle more predictable and safer to drive. It can also prevent the premature tirewear that is associated with worn/broken strut mounts.

Crest Cadillac


When a shock absorber wears out, your vehicle will bounce too much when going overbumps. It will also sway excessively when you go into a turn. Worn out shocks can leadto serious handling problems with your vehicle, and this presents a safety issue.Additionally, your vehicle may handle in an unpredictable manner. Worn out shocks willalso cause your tires to wear unevenly, greatly reducing the life of your tires. You shouldreplace your shock absorbers before they get to this point.

Significance:Uneven tire wear due toworn shock absorbers.

New Shock Absorber.

AI-56

Note: Shock absorbers should always be replaced in pairs. Carefully lift the vehicleusing an approved automotive lift. Remove the wheel that corresponds with the shockthat is going to be replaced. Follow the vehicle manufacturer’s service information andremove the shock absorber from the vehicle. Inspect the shock mounting points on thevehicle for wear or damage and make repairs as necessary. Install the new shockabsorber. Reinstall the wheel and torque the lug nuts to the correct torque specification.


Replace Worn-out Shock Absorbers

Advantage:

Replacing your worn out shock absorbers can greatly improve how your vehicle handles,making your vehicle more predictable and safer to drive. It will also prevent thepremature tire wear that is associated with worn out shock absorbers.

Crest Cadillac


Thank you for choosing our service department to handle your vehicle’s service needs. In order to provide the quality service you deserve, we have invested in the latest diagnostic equipment and information systems. These help us fully understand your vehicle’s service and maintenance requirements so that we can service your vehicle in the most comprehensive and economical way possible.

We are pleased to present to you a “Know Your Vehicle™” report today. It’s important to us that you leave our dealership with peace of mind, so we take the extra time necessary to analyze your vehicle’s health to make sure it is operating at its optimum levels. This complete bumper-to-bumper inspection report will help you better understand your vehicle’s performance and health. Staying on top of your vehicle’s wellness is vitally important to ensuring your safety on the road.

Thank you for this opportunity to assist you. We appreciate your business. Please feel free to contact your service advisor if you have any questions or concerns. We will do all in our power to put your mind at ease and keep you and your family safe on the road.

Vehicle Care Commitment

It's about "Peace of Mind..."

How we give you "Peace of Mind..."To help you understand what your vehicle needs to stay in top operating condition, we:

· Perform a world class visual inspection on your vehicle every visit

· Review your vehicle’s maintenance schedules and search our extensive database to uncover anything we believe you should know about your vehicle based on its odometer reading and time on the road

· Make recommendations and complete a Estimate for your vehicle· Offer a complete easy to read and understand report that enables you to make an educated decision for your

vehicle’s service needs. Items on the report will be classified as follows:Pass- Items are new or “like new” and do not require service at this time Caution- Items that are dirty or showing signs of wear and would benefit from being serviced soon Fail- Items that have either worn below minimum specifications or are no longer doing what it was designed to do and need to be repaired immediately

*Addressing any identified issues listed by the report, should improve the safety and performance of your vehicle. However, please remember that the inspection is limited to a visual inspection of the items listed on the report without disassembling or test driving your vehicle. Therefore, it is not possible for the technician to see or identify all potential defects, especially those that are internal to the engine, transmission, driveline, electrical system or other components. The cleanliness of the vehicle both inside and out at the time of the actual inspection may reduce the accuracy of the inspection. Your vehicle may have conditions that are not evident at the time of the inspection or otherwise not presented or noticed during the inspection process. Therefore, the inspection and condition report does not provide any guarantee or warranty that the vehicle will not break down in the future, or have conditions that were undetected during the inspection or were omitted from the report.

Crest Cadillac


cori nastro b. martschinsky service consultant certified technician · 2019-11-22 · cori nastro y...

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