coris1 2012 (1)
TRANSCRIPT
June 2012
Headquarters in Miami and Paris, the CORIS Group is a company that handles
claims management, travel assistance and insurance distribution while acting on
behalf of insurance companies around the world.
Since its creation in 1987, the group has grown exponentially. Present in over 43
countries and counting on more than 150 correspondents across 5 continents,
the services CORIS offers in the areas of travel assistance and insurance are broad
enough to cover the needs of the tourism and travel medical industries.
BACKGROUNDUND
As of July 2010, CORIS became a part of the April Group, one of the most
important insurance brokers in France. It is listed on the Paris Stock Exchange
(FR0004037125-APR) with a net worth of over 838 million Euros.
APRIL advises, designs, manages and markets its insurance solutions through a
multichannel strategy that combines a network of 15,000 retailers, the creation of
a network of outlets and Internet sales. www.coris.com www.april.com
FINANCIAL SOLIDITY
GLOBAL OFFICES / NETWORKS
CHRONOLOGY: GLOBAL EXPANSION
3rd Insurance Broker Worldwide
INSURANCE PARTNER / COUNTRY
CLIENTSOUR CLIENTS
CLIENTSOUR CLIENTS
• Medical• Call Center & Telemarketing• Roadside Assistance• Domestic Assistance• Legal Information & Assistance• Social & Psychological Assistance
• Legal protection• Sport insurance products• Assistance products & Travel insurance• Risk management
• Medical & Healthcare• Travel & Tourism• Motor• Insurance & Other Transport & Marine Legal protection Civil Liability Products
Extended Warranty administration
Claims Management Assistance / Call Center
Insurance Brokerage & Sales
MAIN ACTIVITIES
OUR BUSINESS AREAS
Our commitment is to provide our customers with the highest degree of quality, efficiency and technology in all our Assistance Services provided around the world.
•43…………CORIS Offices Worldwide•150……….Exclusive Correspondents•4500……….Corporate Clients•1,200…….Employees Worldwide•23,000…..Agencies Selling CORIS Products•313,542…Medical Assistances per year
KEY FIGURES
KEY PERFORMANCE INDICATORS
• Customer Promiseo Simple reimbursement claims:
48hrs.o Customer complaints: 0.4%.o Claims Turn-around time: 20/day.
• Service Level Agreements (SLA)o Meet International Standardo Medical calls: 95/5 (95% of
incoming calls answered within the first 5 seconds).
• Customer Growth o Strategy lets us grow up to 20
times our response capacity.o Multiplied assistance cases by
three in last two years.
• Call Centerso Automatic recording equipment
for every in/out bound phone call.o ACD equipment to assign phone
calls to operator availability.o Online control of every signed in
operator.o IVR equipment to supervise every
phone call when needed. o Available phone lines (with
domestic and international service) can be personalized according to customer requirements.
24/724/7
WHY CORIS
AUDIT PROCESS
Insights from the investigation team is vital for the pre-authorization of claims.
COUNTRIES WHERE CORIS HAS SOME DIRECT AGREEMENTS
CORIS OPS CENTERS
CORIS OPS CENTERS TO BE OPENED IN 2012
LOCAL AGENT COVERAGE
OPERATIONS & NETWORK
Alfredo Julian
Barbara Warlikowska
Adrian Ramundo
Frédéric Alos
International Network team sites
INTERNATIONAL NETWORK TEAM
NETWORKS MAKE UP ONE BIG PUZZLE
… THAT IS VALUED AS ONE BY OUR CLIENTS.
Websitehttp://www.coris.com/
Phone NumberDirect line: 1-305-490-1187
CONTACT INFORMATION
www.corisgroup.com
11900 Biscayne Blvd. Suite 803, Miami, FL 33181 USA | Phone: +1(305) 698-7757 | Fax: +1(305) 698-0176
110, Avenue de la republique 75011 Paris, FRANCE | Tél: +33(1) 4161-2307 | Fax: +33 (1) 4451-1693