COME LEAP AHEAD THE CARNEGIE WAY

Who are we

What do we do

How our solutions work

Why companies opt for us

Who Are We

Legendary success of 100 years in

making people & organizations

effective

One of the world’s largest training

organization with operations in over

80 countries

Who Are We

8 million graduates who vouch

by the successful techniques

Trusted name with more than

400 of the Fortune 500 companies

for their people requirements

Mission Statement

Dale Carnegie Training is a global provider of locally delivered training in leadership, sales, interpersonal and communications skills essential to improving the performance of individuals and teams, and adding value to organizations.

“We will help keep these pins together”

Dale Carnegie in India

Successful relationship with more than 500 organizations spread

across various sectors

Wide reach in 4 business hubs of India and training capability across

the country

With more than 120 customizable solutions we are a one stop shop for

all people skill related issues

End to end service provider in the areas of talent development

through profiling, assessment, training and e-Learning through exclusive

partnerships

Presence across all the sectors

Our Approach

Every barrier has a breakthrough solution and that is what we work on

Where you are

Where you want to be

barriersovercoming

WHAT DO WE DO

Partnering in growth

There are no right products, there are right solutions

WHAT DO WE DO

Where you are

Where you want to be

DISCOVER

DESIGN

DELIVER

EVALUATE

CONTINUE

How we ensure it works

Learning is easy, the trick is in institutionalizing the implementation

Where you are

Where you want to be

WHAT DO WE DO

Why Dale Carnegie ?

We will help you identify your personal barriers to effective communication

We deliver critical methods & techniques which help people connect confidently with any audience and help generate new growth

Why Dale Carnegie ?

We align performance goals with strategy, define performance standards & use human relation principles to develop teamwork & trust

We help you handle mistakes with consideration & help people embrace new ideas

We will lay a foundation for success with ethics and values

The Best Salesman of the year

We reflect the timeless practices of Dale Carnegie who authored the book “How To Win Friends and Influence People” (12th Best Selling Book of the world ever*) and many such best sellers

Originally published in 1936, it has been translated into 47 languages, including Hindi, Nepalese, and Telugu.

30 million copies have been sold till date

Dale Carnegie Advantage

WHAT IS LATENTWILL BECOME PATENT

Dale Carnegie Advantage

WHAT IS DORMANT

DOMINANT

WILL BECOME

Why Dale Carnegie Training Works

We know that attitudes and skills to a large degree determine results. Our training process is built on this unique understanding.

Why DCT Works

Triangle of Success

Top PerformersPossess The RightAttitudes & Skills

Improve Attitude& Increase Skillsto Leverage Knowledge

Knowledge

A

ttitu

de

Skills

Why Dale Carnegie Training Works contd..

We observe and adapt to the way people change and improve.

Why DCT Works

Cycle of PerformanceImprovement

Begins

Knowledge

Attitude

Practice

Follow-Up

Review Time-Tested Principles

Motivational Action-Oriented Delivery Method

Application-BasedFollow-up

Programs Overview & Scope More than 100 Programs

7 Skills Areas Communication & Human Relations Leadership / Management Sales Professional Development Customer Service Teams Presentations

Cycle of Self Development

Practice with Coaching

Practice with Coaching

Higher Performance

Higher Performance

Techniques and ProcessesTechniques and Processes

Skill Attitude

Practice Knowledge

Need To Want To Can Do Will Do

The Dale Carnegie Course (DCC)

Program Objectives Build Greater Self-Confidence

Strengthen People Skills

Enhance Communication Skills

Develop Leadership Skills

Improve Our Attitude

“Dale Carnegie Training has contributed to our corporate culture in a significant way. The camaraderie and sense of oneness created in the Dale Carnegie Course has been incredibly valuable to our business.”Phil Mattison,President & Owner, Core Products International, Inc.

High Impact Presentations

Plan and organize professional presentations

Create and maintain a positive first impression

Be more natural & relaxed when making presentations

Communicate ideas with clarity & force

Sell ideas & inspire others

““Dale Carnegie has helped me to guide the business to a position where it is recognised as one of the best UK regional law firms”- Andrew Chalkley,CEO & Partner,Boyes Turner

Sales Advantage

Program Objectives

Build self-confidence

Communicate value

Master a consultative selling process

Strengthen relationships

Develop a positive attitude

“Over the last two years we grew 29 and 24 percent. This year we have a good opportunity to have another year of strong growth. We could not have experienced this growth without Dale Carnegie Training.”

-George Little, President, HDR Engineering, Inc.

Sales Model

SOLUTION

INTEREST

MOTIVECOMMITMENT

RAPPORT CUSTOMERRELATIONSHIP

Planning Follow-Through

Leadership Training for Managers

Drivers

Self Direction

People Skills

Process Skills

Communication

Accountability

“Our number one responsibility, and the only way we are going to have succession and perpetuation within our company, is developing our associates. It’s amazing how many promotions I see come through in our company among associates who have taken the Dale Carnegie Course.”

–Tim Lynch Assistant VP,Claims Division, Auto-Owners Insurance Company

1. Self-direction2. People skills3. Process skills4. Communication5. Accountability

1. Self-direction2. People skills3. Process skills4. Communication5. Accountability

Points of overlap create Drivers, common to both leadership and management

Points of overlap create Drivers, common to both leadership and management

ManagementManagement

Coaching Process and Appraisal SystemsDelegation ProcessPerformance ProcessPlanning ProcessInnovation ProcessDeveloping Organizational Leadership

Coaching Process and Appraisal SystemsDelegation ProcessPerformance ProcessPlanning ProcessInnovation ProcessDeveloping Organizational Leadership

ProcessProcess

LeadershipLeadership

Developing Personal LeadershipCommunicating to LeadRecognizing Human PotentialBuilding CooperationMaking DecisionsManaging Conflict and Change

Developing Personal LeadershipCommunicating to LeadRecognizing Human PotentialBuilding CooperationMaking DecisionsManaging Conflict and Change

PeoplePeople

Other Programs

Building High Performance Teams(BHPT)

World Class Customer Service(WCCS)

People Side of Process Improvement(PSPI)

Gen Next

Building High Performance Teams

Team Leadership

Team Commitment

Team Communication

Team Collaboration

Team Coordination

World Class Customer Service

Learning Objectives

Individual Contribution to Create a WCCS Organization

Enhancing Self Image

Understanding World Class Standards

Manage your Attitude

Quantitative and Qualitative sides of Customer Service

OUR CLIENTS

OUR CLIENTS contd…

For complete client list please log on to www.dalecarnegieindia.com

TESTIMONIALS

Warren Buffett says he was motivated to take the Carnegie course as a 20-year-old, when the prospect of public speaking would cause him to vomit

http://www.youtube.com/watch?v=ONDxvkTyndw

To this day, Buffett keeps his Dale Carnegie diploma close at hand in his office. "It changed my life," he has said.

TESTIMONIALSLEE lOCOCCA ON DALE CARNEGIE LEADERSHIP

Communication has been my most valuable management tool.

I grew up scared to death of all the thought of standing in front of a group people and giving a speech. It still terrifies me. When I landed my first important job at Ford, they sent me to a Dale Carnegie course.

The idea was to make me more comfortable in front of an audience, and it worked. I don’t’ know how many speeches I gave in my forty-six years in the auto industry, but it was easily more than a thousand.

TESTIMONIALS contd…

The feedback from our senior managers for "High Impact Presentations" & "Advanced Communication Skills" by Dale Carnegie has been excellent. The participants found it very useful and I have received requests across the organization to hold more sessions and to ensure that we cover the senior managers. In today's context the program of this type is very much required for the senior managers to make an impact in their day to day work”

-Shiv Shanker - Head of Organisation Learning,India,Nepal & South Asia., Standard Chartered Bank

The two-day program on "Developing the Leader in You" was quite informative. The program focused on one fundamental aspect "To be a good human being in order to be a good leader". It also dealt in detail the importance of team building in a manner that each member of the team has a sense of belonging for each other.

The concepts of Dale Carnegie were highlighted in a very simple and lucid manner for the participants to understand and practice in their daily lives. It was fun and learning while interacting with the faculty members as well as other participants from various industries. Alok Khettry - Head Oncology, Aventis

Pharma Ltd.

TESTIMONIALS contd…

I never imagined that any two days training program could have so much of impact on you. I have now ever-lasting impression of high quality training program from Dale Carnegie Training ®. Every small lesson that I have learnt from this program is useful for my day-to-day job and now after a week, I can see benefits. I am able to express my views in a much better and controlled way.”

Bhavesh Parikh – Manager – Commercial – Gujarat Gas Company Ltd

The “Train the Trainer Program” of Dale Carnegie has brought a great difference to my thinking. I have now begun to admire training as a passion. This is the first program where I have come back and referred to my notes again. Many of these have been implemented and applied in one way or the other in my role, the most prominent of them being HR Induction. I have learnt some great ways of training in your session.

Vaibhav Modi, Dy. Manager – HR Eicher motors.

“YES WE CAN”

Come experience things the Carnegie Way and we assure you that “You can and You Will”

THANK YOU

For Enquires Please Call us: +91-22-67818113 Between Mon-Fri(9:30 am to 5:30

pm)

Email us: corporate@dalecarnegieindia.com

Website:

www.dalecarnegieindia.com

Your Global Engagement Partner