Corporate Event Speaker

Topical Titles (Cont’d)The Power of Emotionally Intelligent Leaders

This talk is for supervisors and above and is full of stories where leaders exhibited great emotional intelligence with their people and when they did not. Attendees will walk about understanding more about the role of empathy, self-awareness and the role that their verbal and non-verbal communications play in curating a masterful employee experience, or NOT.

For more information, visit

www.customerfanatix.com

Fill Them Up: How to connect by curating meaningful communication in the workplace

In this funny and interactive talk, Heather will reveal the key reasons why organizations run into communication fumbles often and why no one seems to be on the same page.

Heather Younger, J.D.TEDx Speaker, Leadership with Heart Podcast Host

About Heather

Heather is the best-selling author of, “The 7 Intuitive Laws of Employee Loyalty” and the founder and CEO of Customer Fanatix. Her organization’s mission is to inspire and train leaders to put their employees first.

Heather fulfills her organization’s mission through her inspiring keynote speeches, leadership development training, coaching and facilitation, employee focus group moderation, and consulting with organizations all over the world on strategies to improve employee engagement.

Heather is an active member of the organizational development community. She is a member of the Society for Human Resources Management. She is also a DISC certified trainer and coach, certified in the Korn Ferry 360 Emotional and Social Competency Inventory, and a contributing author TrainingIndustry.com. She has a law degree from the University of Colorado at Boulder School of Law.

SERVICES

(720) 295-1194

18555 E. Smoky Hill Rd. #1481 Centennial, CO 80015

info@customerfanatix.com

Services

ConsultingVoice of the Employee programs

y Focus Groups y Interviews y Survey insights consolidation, action

planning and implementation y Employee Communications

Employee Loyalty Onsite Audits

Not sure how you stack up against the 7 Intuitive Laws of Employee Loyalty framework? Let us evaluate your organization against the 7 Laws and inform your people strategy as a result. You will receive a full report with an overarching Employee Loyalty score and the steps we recommend you take to elevate your employee’s loyalty to your brand.

Facilitation y Roundtable leader discussions y Corporate leadership Retreats y Employee Focus Groups

Leadership DevelopmentCourses

y Employee Loyalty Leader boot camp (8 hours) y Empathy training for leaders (4/8 hours) y DISC communication style training for leaders

(includes assessment) (2/4 hours) y Leadership, Recognition and Motivation y The emotionally intelligent leader y Leading change well y Fostering service y Focusing your focus (Time management and

prioritization) y Leader as coach y Hiring for fit

Executive Coaching

y Team Coaching y One-on-one

Corporate Event Speaker

Topical TitlesPositive Mindset. Positive Behaviors. Positive Results.

This presentation is meant to inspire audiences to think differently about adversity, or what was previously thought of as barriers to success. Heather walks the attendees through a verifiable case study of overcoming adversity. She guides those present to move out of their own way , creating break through thinking and helping to transform mindset and results.

Fascinating Truths About Employee Loyalty

This is an interactive speech that mirrors the 7 Laws found in Heather’s best-selling book, The 7 Intuitive Laws of Employee Loyalty. Attendees can expect to be energized by Heather’s talk about what it takes to create truly loyal and engaged employees.

Employee Journey Mapping

Want to understand what your employee’s experience looks and feels like? Let us help you map out their journey to uncover improvements that will enhance their experience. This is a fully interactive process that involves leaders and the frontline.