corporate interiors inserts

161 Washington Street Suite 200

Conshohocken, PA 19428

2900 Potshop Lane

East Norriton, PA 19403

223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

V i s i o n

A Customer-Focused Organization

Our Mission. To be a team of knowledgeable individuals whose focus

is the client. To understand their current reality, challenges, and direction in

order to align our resources and energies in such a manner as to assure smart

environments are created in which they can prosper. Simultaneously, we will

continuously provide a corporate culture in which our associates thrive

both intellectually and motivationally.

Core Values

The Customer

We strive to build a customer-focused organization.

We will create custom products and solutions, or handle

special requests cheerfully. We will do everything possible

to maintain customer loyalty.

Teamwork

We work collaboratively to achieve our common goals.

We recognize the advantages in working together,

including accelerated speed in meeting objectives, greater

ability to solve complex problems and expanded

creative potential.

Self-Reliance and Leadership

We recognize that exceptional quality begins with people

who are responsible and possess positive self-esteem.

Therefore, we value those individuals who are optimistic,

inquisitive, empathetic, action oriented and driven

to achieve.

Integrity and Honesty

We strive to be honest and ethical as individuals and as

an organization. We believe in keeping our promises and

maintaining our credibility. We will do the right thing even

when inconvenient or costly.

Respect for Others

We believe in treating each other with dignity and

respect. We identify and understand our differences

and harness the power of different ideologies, cultures

and experiences to our advantage.

Continuous Learning

We are an organization continuously expanding its

capacity to create its future. Not only do we depend on

“survival learning” but we promote a continuous learning

culture.

Quality

We strive to maintain our commitment to quality

and exemplary service levels. We will uphold our service

mission, “doing it right the first time”, and value the goal

of “zero defects/errors”.

Innovation

We will strive to be original in our approach to the market

place and avoid being satisfied with “simple imitation”.

www.corporate-interiors.com



2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

C o m p a n y P r o f i l e

A Dynamic Organization

Corporate Interiors is a customer-focused organization specializing in

workplace environments. From our foundation in 1985, our shape, progression

and prosperity have been formed by listening to the marketplace and

understanding the strategic direction of the clients we serve.

Products That Transform

Corporate Interiors helps to develop work environments

that adapt to your people as your business changes. We

offer our clients a broad array of products, literally from

the floor to the ceiling and in between. Whether it’s

flooring, furniture, ergonomic, or lighting, we provide

product solutions that span from an office workspace to

the boardroom, lobby and home office. Let us analyze

your needs and recommend a workplace environment

that will support your business.

Steelcase Product Portfolio

Renewed Environments

| Remanufactured

Furniture

| Custom Tables,

Worksurfaces and

Tackboard Lines

Visual Communication

Products

Worktools & Ergonomic

Products

Window & Wall

Treatments

Signage & Messaging

Artwork

Flooring Solutions

Architectural Products

| Demountable Walls

| Lighting Solutions

| Acoustical

| Space Division Products

| Access Flooring

| Modular Power

| Workstage Facilities

CI Wood Products

Custom Millwork

CI Value Market

Services That Reform

Corporate Interiors understands that managing your

company’s furniture assets and expenses is critical to the

bottom line. With our broad offering of comprehensive

service solutions, we can assist your company’s overall

furniture management activities; in turn you are able to

substantiate your organization’s cost reduction or

avoidance goals.


People That Perform

We acknowledge and value the individuality, knowledge

and skills of each of our associates. Working collaboratively

using a team-based approach, our objective is to achieve both

our organization’s common goals and those of our clients.

Solution-Based Sales

Consultants

Sales Support

Representatives

Technicians and Craftsmen

Project Managers

Planning Resource

Specialists

Wood Craftsmen

Master Schedulers

Asset Management

Facilitators

Renewal Technicians

Leadership Team



2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

C o m p a n y P r o f i l e

Services That Reform

Corporate Interiors understands that managing your

company’s furniture assets and expenses is critical to the

bottom line. With our broad offering of comprehensive

service solutions, we can assist your company’s overall

furniture management activities; in turn you are able to

substantiate your organization’s cost reduction or

avoidance goals.

Furniture Leasing & Rental

Brokerage

Comprehensive Furniture Management

Warehouse Storage & Asset Management

Delivery, Installation & Reconfiguration

Relocation & Move Management

Project & Facility Management

Furniture Layout and Specification

E-Commerce

Lock & Keying

Service Repair & Warranty

Consulting Services

| Workplace Performance

| Ergonomic Assessments

Renewed Environments Refurbishment

| Panel Refabrication

| Painting Repair / Recovery

| Seating Reupholstery

| Wood Refurbishment

Fabric Treatment and Cleaning

Furniture Maintenance Agreements



2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

O n T h e W e b

Corporate Interiors offers its clients a single source from which to choose a

variety of workplace solutions and services to provide both a productive and

inspiring workplace. Get connected to Corporate Interiors. Let us demonstrate

our value within your corporate strategy.

From flooring to lighting, seating to systems,

artwork to technology, CI has the product

solutions for your work environment.

Our Service Profile showcases our menu of

effective and cost efficient services such as

rental, storage, brokerage, reupholstery and

wood care.

Our Virtual Marketplace is an expansion of

our core products and services. Shop

online for ergonomic work tools and

artwork, view quality manufactured and pre-

owned products…and more!

At Corporate Interiors, we’re in the

business to help your business succeed.

Learn how we continually strive to achieve

this by browsing our Corporate Overview.

Online Workspace




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

C o n t r a c t F u r n i t u r e

Products That Transform

Corporate Interiors’ foresight is to create and provide effective office

environments in which people can grow and prosper. By creating innovative

design concepts utilizing a diverse product portfolio, we can plan the most

appropriate, effective and efficient environment to support your needs

and goals.

Manufacturers

Corporate Interiors is an authorized Steelcase Dealer.

Steelcase is the world’s leader in the office furniture

industry. To supplement the Steelcase portfolio, we

represent a wide range of solutions from over 200

companies to support many workplace functions.

Let Corporate Interiors create a workplace environment

that will support your business direction.

Products

Architectural Products

CI ValueMarket

Desks & Suites

Seating

Signage & Messaging

Storage

Systems

Tables

Textiles

Window & Wall Treatment

Worktools & Ergonomic

Products

Visual Communication

Products

Product Applications

Boardrooms

Cafés

Collaborative & Presentation Spaces

Conference Rooms

Home Office

Informal Meeting Areas

Integrated Team Spaces

Multi-Purpose Rooms

Open Plan

Private Offices

Reception Areas

Training & Learning Environments




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

R e n e w e d E n v i r o n m e n t s

Renewed Environments, established in 1997, is a division of Corporate

Interiors that specializes in offering clients with affordable alternatives, to

extend the life of existing furniture, and to provide a customized solution. Its

concerns for satisfying shifting market needs, the continual consideration

for the workplace and ecological environments are focal points within

our mission.

Alternative, Affordable Solutions

Remanufacturing

Broad selections of products for all types of

workplace settings are available. Several choices

of manufacturers are available to select from,

including quality Steelcase Series-9000 and Avenir,

Herman Miller, Haworth, Trendway and Allsteel. A

broad selection of storage, seating and table types

are also available to complete your needs.

Renewed Environments also participates

in a national network to locate a wide range of

ultimate solutions for our customers.

The 38,000 plus square foot facility houses

workspace and four cells of manufacturing -

refabrication of panels, repainting of metal

surfaces, customization, and fabrication of custom

laminated worksurfaces and tables.

Manufacturing of Tables, Worksurfaces, Common Tops &

Tackboards

Since its foundation, Renewed Environments has

manufactured these custom products in various, unique

sizes and shapes to meet the needs of our clients.

It offers a complete line of affordably priced tables,

worksurfaces and common tops for file units, all with many

different options of laminates, wood veneers, edge details

and bases. All manufacturing takes place on-site by

skilled craftsmen ensuring quality product each and every

time.

To complement its remanufacturing services and

product line, a tackboard line for wall and panel-mount

applications is available. Standard and COM fabrics in

a wide variety or colors and patterns are available to

coordinate with the surrounding color palette.

Renewed Environments continues to build on our

reputation, one project at a time, with high quality

products produced.

Visit the Renewed Environments website at

www.renewedenvironments.com




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

R e n e w e d E n v i r o n m e n t s

Renewed Environments Offers Many Options for

Office Customers

The Business Ledger | March 2003

Renewed Environments offers many options for

office customers. Renewed Environments, a division

of Corporate Interiors, New Castle, was formulated

to operate with three distinct “personalities;” as

a refurbisher of office furniture spanning from

open-plan workstations to private offices; as a

remanufacturer of pre-owned furniture components;

and, as a manufacturer of quality office furniture and

workplace solutions.

Renewed Environments can enhance existing

furniture through a complete refurbishment

process, sell remanufactured furniture or create

entirely new furniture such as private office

casegoods, worksurfaces for workstation settings,

tables of all dimensions and shapes, and tackboards.

These three “personalities” are all geared to save

companies money that can then be redirected into

other critical areas, such as technology, research

and intellectual capital.Renewed Environments

recognizes that companies everywhere are

attempting to reduce the overall cost of operating their

office environments. That is why Renewed

Environments, with its full panoply of ready

responses to a company’s needs, is in full

production at a time when overall spending is down.

In fact, Renewed Environments has grown considerably

within the last three years as a result of its responsiveness

to companies’ changing demands and investment

strategies, the company said.

Renewed Environments produces a product that is

affordable in a refurbished format whereby the life span

of a company’s existing furniture assets can be extended

for several additional years without sacrificing quality, style

of function.

Renewed Environments is designed with four cells of

manufacturing; its prefabrication and reupholstery

production areas for workstation panels and seating; its

repainting production for repainting metal surfaces; its

manufacturing of new laminated or veneer worksurfaces

that are utilized within workstations and private office

settings; and, its customized engineering section.




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

V a l u e M a r k e tQuality Office Furniture For Less

At Corporate Interiors, we understand the demands of business — from

recruiting, marketing, and selling while always keeping a keen eye on the

bottom line. Affordability may be the critical factor or requirement for your

impending purchase of office furniture. That’s why we offer CI ValueMarket.

CI ValueMarket offers an extensive array of new and

pre-owned quality office furnishings at reduced prices

- from seating, desks, credenzas and filing solutions to full

workstations, wood office suites and more.

Our ValueMarket showroom is located in our New Castle,

DE facility or you can view it online. Inventories regularly

change, with a mix of new products in various styles,

finishes and colors added to our market weekly.

Consider these options:

| Convenient delivery service or customer pick-up

| Renting or leasing* our furniture at an affordable

monthly rate

| Blending our ValueMarket products with

re-manufactured from our Renewed Environments

division or new from our selection from over

200 manufacturers

We invite you to visit us at our facilities — stop

in and shop with us! We also invite you to review

some of our value products online at



*Leasing available to qualified buyers only. Minimum purchase of $5,000.

See credit application for more details.



2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

Quality Framed Artwork

To complement your office — bringing color, life and personality to

the workplace — art is indispensable.

Our Workspaceart program offers quality affordable

framed artwork to liven up your walls and workspace.

Enjoy the easiest and most convenient way to find

the perfect wall décor solution for your business. Whether

to enhance a conference room with elegant

art reproductions or add a touch of décor to

workstation environments, our Workspaceart gives

you the tools to find the right styles with custom

framing prices you’ll love.

A Better Way to Shop!

| Convenience — Easy-to-use online catalog lets you

organize choices room by room.

| Choice — Thousands of art prints arranged for easy

online browsing.

| Satisfaction — Mix & Match frames and mats. Add your

wall color on your screen.

| Affordability — Enjoy great savings off custom frame

shop prices.

Browse and shop an eclectic range of artists and

styles easily and conveniently online at



W o r k s p a c e A r t



2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

L e a s i n gFinancial Solutions

Corporate Interiors is focused on providing the best workplace solutions to help

you achieve your business objectives. We offer financing options and highly

competitive rates that give you the power to choose the right financial solution

to match your business strategies.*

Leasing makes good business sense! Here are some of

the advantages of leasing:

Leasing Conserves Capital.

Instead of tying up your money in a capital equipment

purchase or utilizing bank loans which usually require

compensating balances and /or loan covenants, a lease

allows you to pay for your purchase in low monthly lease

payments. You retain your cash for investing in higher

return opportunities. Leasing also circumvents capital

budget restraints.

Protect Your Line of Credit.

Leasing allows you to keep your credit lines open and

preserve your borrowing power for other opportunities

Off Balance Sheet Financing.

Certain types of leases may help you to better manage

the balance sheet and improve the overall financial

picture.

Tax Treatment.

Certain types of leases may offer the option of deducting

100 percent of the lease payment as a business

expense.

Fixed-Rate Financing.

Leasing provides fixed monthly payments — your interest

rate remains the same for the term of the lease.

Improves Product Affordability.

Lease financing provides you with more purchasing

power to acquire what you want, when you need it.

Flexibility.

There are a variety of leasing products available,

allowing you to customize a program to address needs

and requirements — cash flow, budget, cyclical

fluctuations etc.

Corporate Interiors can assist you early in your

furniture acquisition process. Let us help you

determine how leasing can work for your company.

Applying is easy! Use our convenient online credit

application at www.corporate-interiors.com


*Leasing available to qualified buyers only. Minimum purchase of $5,000.

See credit application for more details.



2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

B r o k e r a g e S e r v i c e sComprehensive Solutions

Are you in need of assessing your furniture asset value? Considering

liquidating your current assets? Or maybe you’re looking to acquire

pre-owned furniture. Corporate Interiors provides comprehensive

brokerage services that can assess the present day value of your furniture

assets, liquidate your current assets or acquire pre-owned assets from

reliable sources.

Our brokerage group will assist in disposing of your

unwanted furniture. We gain our customers a higher

return of vested capital than available through traditional

resources. Our professional brokers market assets using

internet based tools to capture the highest possible

revenues. We utilize professional and reliable services

during the liquidation process to prevent delays and to

meet mandated extraction deadlines. We can also

“purchase to order” specific products for you on the

secondary

market. Whether it is an infusion of capital by liquidating

surplus furniture, or providing product from the secondary

market, Corporate Interiors can greatly reduce your

furniture expense.

Benefits from utilizing CI Brokerage Services:

| Fast, cost efficient, higher returns

| Outsource a non-core business activity

| Single point-of-contact for disposal of all

unwanted products

To supplement our comprehensive brokerage services,

we offer ValueWorkplaces. ValueWorkplaces showcases

mid to large-scope preowned office furniture inventories

and other workplace-related assets for sale at affordable

prices. These inventories are readily accessible for

previewing and placement within your work environment.

We feature a profile on all inventories with accompanied

detail and photos depicting the various products.

We invite you to view our current inventories on-line at


While you’re visiting, subscribe to our ValueWorkplaces

Newsletter — a monthly publication containing

information on quality pre-owned office furniture available.




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

F u r n i t u r e R e n t a lBalancing Furniture Needs

Corporate Interiors offers a furniture rental program that represents a

comprehensive selection of workplace settings and that effectively supports

the common needs of rental clients. Within a select range of choices, a

temporary office arrangement can be established virtually overnight.

We can accommodate a wide range of design needs, including simple

workstations, private offices or group settings.

Applications

| Office Expansions

| Temporary Employees

| Delayed Furniture Delivery

| Facility Relocation

| Contractors, Consultants & Auditors

| New Divisions, Start-Up Operations

| Corporate Training

| Special Events & Meetings

| New Projects, Task Forces

| Temporary Office Locations

| Disaster Recovery

| Conferences, Workshops

Benefits

| Prompt Delivery

| Professional Installation

| Professional Furniture Layout Available

| Competitive Pricing

| Defers Commitment to Allow the Evaluation

of Long Term Requirements

Products

| Executive & Managerial Office Suites

| Executive / Task / Stack Seating

| Filing / Storage / Bookcases

| Conference Tables & Chairs

| Training Tables & Chairs

| Reception Areas

| Office Accessories




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

S t o r a g e S o l u t i o n s

Managing Your Investment

Corporate Interiors is committed to providing superior storage services

to organizations that demand comprehensive furniture management,

guaranteed greater yield out of their present assets and require temporary

or long-term storage.

In conjunction with our storage solutions,

additional key services are also available. Corporate

Interiors is your “one point-of-

service” provider for:

| Asset Management

| Furniture Leasing & Rental

| Delivery, Installation & Reconfiguration

| Project & Facility Management

| Furniture Layout & Specification

| Consulting Services

| Renewed Environments Refurbishment

| Lock & Keying

| Fabric Treatment & Cleaning

| Furniture Maintenance Agreements

| Service Repair & Warranty

| E-Commerce

These benefits make storing decisions with

Corporate Interiors easy:

| Facilities conveniently located in Delaware and

suburban Philadelphia

| 300,000+ square feet of racked, Grade “A”

storage space

| Safe and secure facilities with card access, closed

circuit monitors, fenced yard and sprinkler system

| Fully bonded and insured

| Modern support equipment for the rapid retrieval

from storage racks

| Staging areas to receive and ship your assets

simultaneously

| Truck fleet consisting of fifteen trucks and nine service

vans to provide transportation of your assets

| Short-term storage available

| Long-term storage incentive program available

| Asset management and additional key

services available




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

A s s e t M a n a g e m e n tInventory Control

Corporate Interiors’ Asset Management Services are designed to provide vital,

detailed office asset information required by today’s cost-conscious facility

managers. This information helps you make better, more proactive decisions

regarding the status and usage of office furniture and office equipment assets.

Corporate Interiors employs a multi-functional computer database system which

utilizes state-of-the-art bar code technology to collect, maintain and report

current, accurate asset data. This enables your organization to gain better yield

out of its current assets.

Our bar-coded asset management system

completely replaces cumbersome manual property

inventory practices, and their propensity for error, lack of

detail and difficult, time-consuming maintenance.

It automates the collection and maintenance of asset

data and ensures that this information is always current.

The use of bar-code technology also greatly increases

the speed and accuracy of inventory data collection

and provides on-demand asset reporting to answer

specific asset-related questions. This is not only more

cost-effective for you; it also produces real savings

by providing asset information which allows your

organization to reduce unnecessary purchases of

office furniture and equipment.

Benefits of CI Asset Management Program

| Flexible Inventory Detail

| Multiple Condition Codes

| Digitized Photos & Drawings

| CAD & CAP Interface

| Current Location & Status

| Inventory Movement Tracking

| Multiple-Site Warehouse

| Identifies Costly Slow-Movers

| User Defined Reports

| Wide Variety of Group Sorts

| Chargebacks

| Audit & Tax Reporting

| Refurbish & Repair Controls

| Suitable for Lease Arrangements

| Reservation System

| Supports Insurance Records

| Multi-Functional Database




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

R e l o c a t i o n S e r v i c e sTransition With Ease

Corporate Interiors has the expertise and experience in planning, executing

and controlling an organization’s relocation initiatives. Planning, packing,

tagging and physically moving can be stressful, but by letting us coordinate

your move, stress is all but eliminated. From the initial master logistical plan

development, based on your schedule and stated expectations, to the final

walk-through, we ensure a smooth, speedy relocation into your new space.

Critical Relocation Steps

Corporate Interiors can help minimize lost productivity

and disruptions during the move. We utilize automated

software to fully identify and communicate the critical

path and resources needed to complete a successful move.

1. Move Plan: CI will plan your move, attend project

meetings and schedule your relocation, label/color

code floor plans and schedule move meetings with

your coordinators to ensure a flawless execution.

2. Packing: Prior to your relocation, packing carton

and labels are available to pack the contents of desks,

bookcases, files. Additional provisions can be made

for CI to physically pack and unpack all contents.

3. Pre-Move: A final walk-through prior to relocation to

review the Move Plan is recommended to make any

final changes.

4. Tagging, Marking & Layout: Working off of your

floor plan, a color-coding and numbering system will

be used to identify each area of the floor and item to

be relocated.

5. Traffic: CI will be in contact with the building managers

to ensure all logistical arrangements are coordinated.

Choosing Corporate Interiors for your relocation

services can eliminate lost productivity and disruptions

during the move. If you would like to take the stress

out of your move, don’t delay; we’re here to meet

your needs.




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

W o o d C a r e S o l u t i o n s

Maintain Your Investment

Wood furniture is valued for its natural beauty... color, grain and texture

blended with great craftsmanship that make each piece unique. But without

proper care, periodic cleaning and maintenance, the original luster, quality

and value can soon fade... literally.

At Corporate Interiors, we strive to meet the unique

needs of our customers. Our ability to refurbish your

wood furniture enables us to pass on cost savings to you

by maintaining your investment versus buying new.

We offer three levels of wood refurbishment:

| Basic cleaning and polishing to restore and enhance

the richness and finish

| Touch-up of minor dents, dings, gouges and

scratches

| Cosmetic and structural repair including filling,

sanding and staining to match existing finish

We also offer a wood maintenance service agreement,

which includes the three levels of refurbishment, to

periodically maintain the appearance and quality of your

furniture.

Let us help you maintain your investment. With our

Wood Care Solutions, we can ensure that your wood

finish keeps its luster longer.




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

Q u a l i t y A s s u r a n c eCorporate Performance

We believe that everything we do at Corporate Interiors is part of a process.

Everyone works within and influences these processes. This includes the

people, equipment, materials, methods and a supporting

environment that work together to deliver our services. We believe most

problems are caused by faulty systems and processes. The use of process

improvement methodology to analyze the processes within our own

company enables Corporate Interiors to continually improve the quality of

the service we deliver to our clients.

We have designed our quality improvement efforts around

the framework of Steelcase’s Quality Alliance and Dealer

World Class Performance (DWCP) systems. DWCP helps

us identify customer expectations and provide a means to

meet them. In turn, DWCP helps us measure our

performance as we strive to continuously improve.

Assess

| Understand customer expectations by personally

meeting with our external customers to fully

understand their individual needs

| Know our internal customers and their needs

| Analyze current business processes

Implement

| Use our continuous improvement process to

implement the action plan(s)

| Leadership expectations include:

Providing encouragement

Communication goals

Keeping focus

Recognizing achievement

Measure

| Gather key measures by regularly asking customers

for feedback, both internally and externally

| Monitor departments and process performance

measures

| Systematically track completion of action plans

Plan

| Incorporate assessment results into our business

planning process

| Plan for the impact on corporate culture

| Develop action plans




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

C I D i r e c t

How Much Do You Spend Managing Your Furniture Assets? Companies can

spend as much as two times the amount of their initial furniture purchase on

furniture services over its lifetime.

Comprehensive Furniture Management

CI Direct can help administer the largest part of your

company’s furniture expense, the furniture related

services and management.

| Reduce overall furniture services spending

| Reduce work order costs, people moves and

maintenance

| Reduce warehousing costs

CI Direct partners with clients who have the

following needs:

| Reduce administrative costs through consolidation of

contracting; detailed reports of furniture activity; and

accurate timely cost charge backs

| Meet efficiencies through intelligent, informed

management of furniture assets

| Provide a customer with the highest quality and most

effective furniture services all through a single

point-of-contact

What is CI Direct?

| Call Center operators available through an

800-number for establishment of a work order

| Automated tracking of work order through a

patented software program

| Project Managers available to work with client on a

one-to-one basis

| Customer satisfaction levels measured and reported

to the client through detailed reports

| Complete and automated tracking of inventories

through bar-coded Snap Tracker

| State-of-the-art warehouse facilities for storage of

customer assets

| Ability to leverage furniture purchases to provide

clients with the greatest possible cost savings

| Billing cycles custom formatted to a clients needs:

Cost center charge backs

Labor / Management fees can be separated based

on activity levels of various business units

Weekly or monthly billing cycles




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

C I D i r e c t

The CI Direct Process

The opportunity for your company lies within the furniture

management life cycle. Our formula for improvement

begins with a deliberate, focused process used to gather

specific objective and subjective information on your

furniture management activities and the costs associated

with them. We have defined 29 different areas to evaluate

in the cost chain that contribute to the overall cost of the

furniture management.

CI Direct analyzes these different areas with the intent

to understand and improve, utilizing our established

methods and procedures. Our methodology assumes

that there are efficiencies to gain in each one of the 29 areas.

Together with your company, we set goals and

objectives and then measure our performance against

those goals so you can see how much you’ve spent,

how much you’ve saved, and how satisfied your

employees are. Performance measurement enables

us to continuously improve and streamline the different

furniture management processes. Also, our extensive

database allows us to benchmark performance against

other companies and industries.

CI Direct is your single point-of-contact for obtaining:

| Business Planning to determine your business

needs and objectives; to help you identify your

training needs and assist in the development and

education of your staff; to select and authorize all

of your service providers.

| Asset Management Services to select the best

strategic direction for asset management; to provide

process development for managing your surplus

furniture assets; to assist in the development of a

distribution strategy; to quantify and evaluate your

disposition options.

| Implementation Services for scheduling and

implementation throughout the furniture service

network; for training of all clients, CI Direct staff,

and service partners; for development of successful

work management systems; for establishing a single

point-of-contact for all furniture-related services.

| A Call Center to act as a single point-of-contact

for all work orders. Staffed with trained service

professionals to personally answer your requests;

for initiating consolidated invoicing for all services.

| Financial Services that provide a consolidated

invoice for all your furniture services, including

detailed back-up documentation available in

electronic format.

| A Total Quality Management system based on

corrective action processes; relying on customer

satisfaction surveys; supporting the entire CI Direct

quality management system.

| Performance Measures and Reporting on work

orders, invoices, costs, and volume; for providing

a reduction in life-cycle costs; for bench marking

performance metrics; for assisting in the evaluation

of the success of your furniture management

objectives.




2900 Potshop Lane


223 Lisa Drive

New Castle, DE 19720 1-800-690-9101

A u t o m a t e d T o o l s

Understanding & Knowledge

Listening & Learning. Provides information about the relationship between how

people work and the workplace. Client interactive tools are supported by case

studies and research to reinforce the fact that space matters.

Thought Starters

A range of work requires a variety of worksettings.

Thought Starters presents sample solutions to various

combinations of client business issues (workplace

factors) and the work being performed (work modes). The

Migrations program helps clients visualize a gradual

transition from their current work environment to more

appropriate worksetting solutions by reusing much of their

current furniture.

Discovery Tools

Reveals gaps that exist between the client’s business

direction and their current workplace, as well as the

“disconnects” between current worksettings and the

actual work being performed.

Steelcase Workplace Mapping

Workplace Mapping adds a new dimension to

traditional programming by linking workplace

design decisions to organizational direction and

business strategies. The Mapping software provides

design concepts to aid the designer in planning

worksettings and workspaces.

Great Products

A software program that represents a comprehensive

overview of products and related information. It

features interactive presentations, documents,

videos, and product photos.

Visual Specifier

Defines product-specific worksetting solutions. With this

tool, Corporate Interiors specialists can work with clients

to create typicals, visualize alternatives, specify product

details and develop budget pricing.


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