corporate presentation service pitch v5a
TRANSCRIPT
We do not do different things…
We do things differently….
We are Service Oriented…
2002
April 9th
Intrusion
Alarm,
CMS
2015
Turnkey
Solutions190 employees 11
cities
Our Journey
• Service oriented company with strong engineering design,
execution and aftersales service.
• Clients spread across various sectors; IT / ITES, Financial,
Commercial, Healthcare, Pharma, Defence, etc.,
• Attending to Pan India reach.
• About 190 Staff that are technically certified and give their
best every day.
• Using IT Systems for transparency and quick decision
making, resulting in high degree of Customer Satisfaction
• Hyderabad
• Chennai
• Mumbai
• Pune
• Bangalore
• Kolkata
• Delhi
…more
OEM Partners for Service
Government
• CCE R&D
• DRDO
• BDL
• ISRO
• Chennai Port
Corporate• Facebook
• Goldman Sacs
• Virtusa Software
• Accenture
• Morgan Stanley
• Mylan Pharma
• IGate
• Texas Instruments
Our Clients
Commercial
• Shoppers Stop
• Khazana Jewellers
• Inox Leisure Ltd.,
• Inorbit Mall
• The Platina
Builders• Jayabheri Properties
• Ambience Properties
• Hub Town
• Manjeera
• Hiranandani
• … many more
We Understand Our Customer
We clearly understand both Implicit & Explicit
requirements…
•Implicit Needs:– Urgent need, proper documentation, zero escalation,
knowledgeable team, ample man power, management
involvement etc.,
•Explicit Needs: – Contractual obligation of delivery within time lines and within the
cost
Vision & Mission
Our Vision is to ensure every place in this world has safety and
security systems that are working to their fullest potential.
Our Mission is to achieve every milestone through professional
approach; engineering value addition; while ensuring customer
satisfaction and welfare of people and community we serve.
We are One Face
• Company history (founders, belief’s,
commitment’s,…)
• Attitude of people
• Experience of employees
• Achievements
• Company Values
• OEM partners
Our Differentiators
Management Team
Well educated and hands-on management with varied
experience
•Ravi Chennupati
– Masters in Information Technology
•Shashank K.
– Masters in Business Administration
… and many other strongly motivated professional
teams that are aligned to a common Vision…
People - Attitude
• Sense of Ownership
• Self Respect
• Confidence
• Relation and trust building
• Active Listening & Learning
• Attention to details
Our Experience
• Similar business since 12 + + years…
• Servicing thousands of clients…
• Hands-on involvement from the core
management team
• Serving MNC and Domestic big name
clients in various segments
• Experienced and Certified in various
systems…
Company Values
“We are a strong process driven company
with a personal approach”.
•We believe values as the fundamentals of a
company.
•5 Values - We strongly believe, practice and are
divine to us.
Company Values
• We value PEOPLE.
• We take responsibility for QUALITY.
• We deliver CUSTOMER satisfaction ...
• We take Ownership...
• We believe in Technical Excellence…
Organization Chart(For basic understanding)
CMD
GM Sales & Service
Regional Managers
All Regional Sales
Operations Head
All Regional Service Leaders
VP Finance & Accounts
All Regional accounts team
General Manager HR
& Admin
GM Presales & Design
Engineering
Design & Estimation
Team
Engineering Support Team
Our Belief
Service Excellence
Right People
Right Process
Right ToolsRight
Attitude
Data Transparency
What is E-CARE Service ?
We Unleash IT Technology for, Next Customer Experience
•Fire & Security – 100% Care
– Trained, Certified and motivated staff
– Support wide-range of OEM Makes & Models
– Strong internal measurable for TAT & SLA’s
– Clear escalation matrix
•Tools & Tackles
– IT Systems for process support
– eCare Portal for Ticket Management & Preventive
Maintenance
– Audit report available for all tickets and actions
Design, Engineering & Site Audit
Preventive Maintenance
Break-down Service Calls
Value Adds (fire drills, trainings, certifications, etc.,)
Service Audit Reports (ticket, preventive, uptime, etc.,)
Service Offering
Our Internal Measurable
• Preventive Maintenance
• Service Call
• Re-Open Call
Ticket Generated
• Response Time
• Action Performed
Person Respond • Ticket Ageing
• Customer Feedback
Ticket Closed
… we like to challenge ourselves
24 X 7 Call
Center
Ticket #Action Log & Ageing
Respond
Customer Feedbac
kClose
E-CARE Online• ALL Breakdown & Preventive Maintenance starts with Ticket#
• Every Action from our Personnel… with Date & Time is logged
• Customer Acknowledgement is recorded
• Service Reports are stored for further reference
Our Value PropositionStrong Coordination process for high customer experience
• Easy Ticket Logging & Inquiry
–24 X 7 Call center (98483 98483)
–Phone Call, Email
–Online Portal (in-progress…)
• Clear Measurable using IT Systems
–100% Service Guarantee. Rain & Shine..
–TAT & Up-Time management (response & resolution)
–All ticket action details and logs
• Other Services
–Manage Client specific SLA’s
–Value Added Services (extension works, drills, trainings, BMS room manning,
provide system audit reports…)
–Healthy maintenance result in long equipment life
• … hundreds of Other Big Clients are already trusting us…
Our Achievements
• We proudly service customers since 2002
• FAS in a Campus… - 13 buildings in vast campus are
networked and commissioned
• AMC renewal of more than 8 years for one of the big
SEZ campus…
• 10 lakhs sft., 13 floors hospital with complex IBMS / FAS
/ IP CCTV has been installed and AMC sign-up.
• Defense projects (Navy, DRDO, BDL, CCE R&D)
• Pan India AMC for Several MNC’s. (Like, GoldmanSacs, Texas
Instruments, Accenture, Hexaware, Serco, and many more…)
Day on day… we Continue...
To Achieve
• Explicit Needs
• Implicit Needs
• Mission
• Vision
With Direction
• Attitude
• Experience
• Values
• Strong sense of feel
you decide…
…we respond…
“Safety & Security…
100% Care”