Corporate Profile

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Message from our CEO

Veer PassiChief Executive OfficerKalaam TelecomKingdom of Bahrain

At Kalaam, we continually look for ways to create sustainable value for our customers. We do that by delivering innovative, cost-effective solutions and a reliable communications network to more than 1000 enterprises across the Kingdom of Bahrain. Our customers include some of the largest corporates from various industry segments - banking & finance, hotels & hospitality, industrial & trading, government & educational institutes, and ICT.

From its inception in 2005, Kalaam has steadfastly created relationships based on personalized service and customer satisfaction. All of Kalaam’s inBusiness and inB2B solutions come backed with the Kalaam Advantage: premium Next Generation Network technology, dedicated corporate account manager for every client; an online account management portal, technical support with defined service level agreements; plus 24 x 7 customer care. This makes us an ideal telecommunications partner for SME, corporates and ISPs who require a one-stop shop for all their communications needs.

Our goal at Kalaam is to be the first choice for best-value offerings in advance voice, data, and wholesale services to business customers. We are committed to achieving this goal, through continuous investment in personalized service, quality and innovation.

It is my pleasure to introduce Kalaam Telecom, a company that has been committed to bringing premium telecom solutions to your business at an affordable price. Since its inception in 2005, Kalaam has built a reputation on providing customers with a fresh and innovative approach to telecommunications and is well-known and trusted for a comprehensive range of services like National & International Data connectivity, wholesale data and SIP-based voice solutions.

Kalaam continues to be the leading alternative telecom solutions provider, offering quality-driven products and services for fixed lines, mobiles and high-speed internet- and a company that delivers exceptional value for customers in the Kingdom of Bahrain.

While these are highly competitive times for the telecom Industry in the Kingdom of Bahrain, we, at Kalaam Telecom see this as an opportunity to provide better service and greater reach. We are looking forward to a dynamic year of growth and are confident that we will remain a customer-focused company.

We thank our customers and partners who have stood by us and we look forward to continuing a long and successful association with them.

And to you, our potential new customer, we hope you will get “inBusiness” with Kalaam as your one-stop cost-savings telecommunications partner.

Message from Our Chairman

Nezar Al SaieChairman, Kalaam Telecom Kingdom of Bahrain”

Over 25 years of international investment banking experience including 13 years as a member of the Management Committee of Investcorp.

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Board of Directors

Suleiman Maani Suleiman Maani is an Independent Board Director. Maani possesses over 23 years of comprehensive experience in Strategic Planning & Operations, primarily in Telecommunications and IT.

Yousef Al Quraishi Al Quraishi group are retailers prominent electronic brands like Samsung. Yousef is also a Board Member of other reputed companies Royal & Sun Alliance, M.E., Bahrain, ABQ Zawya, UAE, and is an Executive Committee Member of Electrical Industries Co, KSA.

Faisal Al ShoaibiFaisal Al Shoaibi is a principal Group Director at Shoaibi Group responsible for all of the Group’s international investments.

Basem Al SaieBasim Al Saieis the Managing Director and founder of Installux Gulf a joint venture Bahraini French company providing top end architectural aluminium products for the building and interior industries since 1997.

Walid Al ShoaibiShoaibi Group based in Saudi Arabia, with investments in MENA, Europe, & North America, operates predominately for the oil, gas and petrochemical sector.

About Us

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About Us

As the first, alternative and fully-licensed telecommunications provider based in the Kingdom of Bahrain, Kalaam Telecom offers advanced voice, internet, data, and wholesale services to businesses & ISPs.

Having launched operations in March 2005, Kalaam serves both small & medium business customers and large corporations across different industries in Bahrain. Our policy of openness and frankness is central to our management’s philosophy. A keyindicator has been the amount of renewed and continuous business awarded to Kalaam over the past five years.

Besides serving the commercial business community in Bahrain, Kalaam has a well-established line of retail products that provide the most innovative, and cost-effective solutions that make communication accessible and affordable to anyone.

Our Values

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Customer-Focused:A customer is of primary importance and deserves our best service, attitude and consideration. At Kalaam we understand that our success comes from developing long lasting relationships with our valued customers.

Value-Based Solutions:We know that our customers both deserve and appreciate great value, which is why we provide the best quality communication services for prices we know you will find reassuringly affordable. Our value driven business means we offer you exactly what you need to get you talking to the world at a fair and affordable price.

Quality-Driven:Quality to Kalaam means clearer telephone lines and fast & stable internet connections. We offer you product solutions that are equal to and better than anything you can find on the market. We guarantee that our service will always meet and exceed your expectations, increasing your comfort and faith in Kalaam to be your communications partner.

Our Values

Our Products & Services

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Our Products & Services

Kalaam inBusiness Solutions:At Kalaam, we provide one-stop solutions that optimize a company’s business processes and promote productivity and at the same time reduce operational costs. With our Voice, Talk and Data Klik solutions, our corporate clients can be sure of maintaining a high quality of calls and data connectivity.

National Data Connectivity• L2/L3IPVPN• Ethernet/SDHleasedlines• Point-to-point/point-to-multipointwireless

International Data Connectivity• GMPLSIPVPN• IPLC• VSAT

Internet Connectivity• DedicatedInternet• Contention-basedInternet

Voice• National&internationalcalling• Localtoll-freenumbers• InternationalToll-freeService

ICT• Professionalservices• Co-locationandoff-shoreDRfacilities• IP-PBX• Wi-FiandVPNsolutions

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Kalaam inB2B (Wholesale) Solutions: Kalaam Wholesale delivers customized communication solutions that effectively meet the needs of the operators, service providers and ISPs who seek to utilize IP, capacity and voice services from Kalaam on a regional/internationalbasis.

• IPtransit: Kalaam’s Wholesale IP Transit provides high performance and resilient connectivity via a selected number of exchange nodes worldwide. Kalaam’s backbone connectivity is backed up with a number of transit and peering agreements.

• GMPLS: Through our several partnerships with the Gulf’s recognized carriers, Kalaam has comprehensive regional and global IP VPN solutions that are highly secure and reliable.

• IPLC: Kalaam provides extended global reach via Kalaam’s owned international capacities offering a whole dedicated set of fully managed, cross-border solutions

Data: ADSLInternetResidential Bitstream

Voice: International Pre-paid Calling CardsFixedLineTelephony

Our Products & Services

Kalaam InDividual Solutions:

Our Commitment

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Our Commitment

Our commitment enables you to connect through advanced, state-of-the-art products and services, providing personal attention that delivers exceptional value.

Here’s how we deliver on our promise:

Fully managed and monitored connectivity Offers the highest network resilience and service level assurances for your business critical systems.

Competitive pricing and attractive bundled offers Gives you the upper hand, flexibility, choice and total control over your telecommunication expenditure.

Clear & accountable service level agreements Gives you the assurance of consistent delivery of all our products and services.

24 x 7 customer support center and Network Operations Centre (NOC) Continuous support is available around the clock and all year long.

Our Technical Profile

Access

Distribution

Core

L2L3MPLS/GMPLSMicrowave P2PCATGPON/ETHCPS (Carrier Pre Select)TOLLFREEVSAT

NetworkStorageSecurityTDM SwitchingVSS (Virtual Switching Sys)

NGN - VoiceCarriersPeeringTransit

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Our Technical Profile

Our network is built upon a highly redundant NGN multi-service platform which gives Kalaam the ability to offer a wide array of data services including, but not limited to, L2/L3IPVPNs,GigabitEthernet,SDH/DWDMandlegacyTDMcircuits.Besidesdata,Kalaam has a very sophisticated voice platform with several local and international interconnects with the top carriers in Bahrain and the world. The network has been carefully designed to cater to our enterprise customers with clear, strict and guaranteed service levels helping our customers to meet their business needs. We understand the growing demands of our customers and thus we design our network very precisely.

Kalaam has an open peering policy and strives to establish long-term peering arrangements with local and regional carriers alike. Our customers enjoy a variety of other add-on services such as cloud-based storage, unified threat management, voice services and network and security management.

Our Network

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Our Network

Scalable • OurNGNplatformiscapableofrunningthousandsofconcurrentsessions• Digitalkintelligentswitchisscalablefrom4E1to4096E1• MediaApplicationServerisscalablefrom120VOIPchannelsto128,000

Flexible • Customerhand-offinterfaceoptionsincludeEthernet,Coax,SM/MMFibre,etc• ClusteredSBCallowsdynamicloadbalancing• ItsupportsfullrangeofnetworkinterfacesSS7ISUP,ANSIC7,BTIUP,ISDN,CAS,

VOIP (H.323 & SIP)

Redundant• Redundancyisinherentinourcoreanddistributionnetworkswhileitcanbe

optionally added for access links.• OffersresiliencethroughredundantFirewall,Primary,Secondary&Replicationdata

servers

Service Management Features• Bandwidthutilizationgraphs,monthly/bi-weeklyreports,24/7servicemonitoring

and proactive fault detection• OffersfullservicemanagementcapabilityincludingPre/Postbilling,Serviceorder

provisioning, MIS, Revenue Assurance, Tariff Management, Web Customer Self Care

Our Footprint

Arabian Gulf

Seef

Al Jasra

Zallaq

Al Dair

Tubli

Karbabad

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Our Footprint

In the past 5 years, Kalaam has established its own national coverage within the Kingdom of Bahrain that covers the main business districts in the capital Manama and thesurroundingareaswithavarietyofaccesstechnologiesincludingHSDSL,GePON,Ethernet, etc.

Kalaam also uses the incumbent’s network to reach customers’ premises in rural areas whenever is required. Additional resiliency layers can be added either via backup licensed microwave links or other terrestrial routes as and when required.

Batelco

TATA Communications

Al-Harbi Telecom

Tawasul Telecom

Airtel

Digitalk Reliance

Zajil Telecom

Our Team & Partners

Management Team: We understand that people are fundamental to the success of our business and undertake all assignments with a total commitment to deliver a quality service in the provision of high calibre personnel. Working directly with Service Providers, our exceptionally experienced team of consultants, engineers, and technicians are providing ongoing, cost-effective support for well-known, mission-critical products.

Partners:

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Kalaam Telecom Bahrain B.S.C

10th Floor | Almoayyed Tower P.O. Box 21421 | Seef District | Kingdom of Bahrain Tel.(+973)16168686Fax.(+973)16168688

www.kalaam-telecom.com

Contact Us