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Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE 2019

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Page 1: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Corporate Sector: Best Practices /Lessons Learned

Heather Parris| Senior Project Manager: Land Administration

LANDFOLIO USER CONFERENCE 2019

Page 2: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Future

Vision

Overview - Best Practices

▪ Project Planning

▪ Collaboration

▪ Communication

▪ Change Management

▪ Workflow Design

▪ Iterative Approach

▪ Data & Documents

▪ Reporting

▪ Training and Support

Page 3: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

sweet spot

Too Simple Plan

Resources unavailable

Under utilised team

Too Detailed Plan

Over Resourced

Over committed team

Project Planning

Finding the balance

▪ Resource availability

▪ Team members have a day job!

Page 4: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Collaboration

▪ Clients have the best understand their requirements and processes

▪ The Implementation team has an in-depth understanding of Landfolio

▪ Leverage all experience to develop the best system

A Collaborative approach to System Design

Page 5: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Communication

Source: ©2013 Project Management Institute, Inc. Pulse of the Profession In-Depth Report: The High Cost of Low Performance: The Essential Role of

Communications, May 2013. PMI.org/Pulse

1 in 5 projects is unsuccessful due to ineffective communication

?

Page 6: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Communication

Different interpretations …

Page 7: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Change Management

▪ Involvement & Participation

▪ Communication & Interaction

▪ Encouragement & Support

▪ Commitment & Sharing

Project Success is measured by Stakeholder Satisfaction

Page 8: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Change Management

Letting go is hard!

▪ Existing systems and processes

▪ Transition Phase

▪ Landfolio adoption

Transition

Phase

Page 9: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Workflow Design

Keep it simple!

▪ Focus on the “Big Picture”

▪ Core Model

▪ Key information

Page 10: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Iterative Approach to Design & Configuration

Stakeholder feedback during the process

▪ Design

▪ Implement

▪ Test / feedback

▪ Incorporate /Refine

Page 11: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Data and Documents

Phased Approach based on Priorities

▪ Focus on capturing critical current data first

▪ Then Post Go-live new data is added in Landfolio

▪ Review and Prioritize historical data capture

▪ Standardise file naming conventions

“Just because you have the data

doesn’t mean it belongs in the system”.

Page 12: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Reporting

Key driver to success

▪ Reflect the current “reality”

▪ Reports track progress over time

▪ Improving Completeness & Quality

▪ Reporting outputs included in design

Page 13: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Training and Support

User Adoption = most important factor for realising value

▪ Effective Change Management

▪ Comprehensive User Training

▪ Post Implementation Support

Source: Defining Enterprise Software” Success,” SandHill.com and Neochange, 2008

Page 14: Corporate Sector: Best Practices /Lessons Learned · Corporate Sector: Best Practices /Lessons Learned Heather Parris| Senior Project Manager: Land Administration LANDFOLIO USER CONFERENCE

Conclusion

▪ Project Planning

▪ Collaboration

▪ Communication

▪ Change Management

▪ Workflow Design

▪ Iterative Approach

▪ Data & Documents

▪ Reporting

▪ Training and Support


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