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Corporate Social Responsibility WWUnion Corporate Social Responsibility Committee Structure Corporate Governance Team Maintenance of Shareholders’ Interests Spokesperson Name: James Pan Title: Deputy General Manager Phone: 02-2776-5567 ext. 626 Acting Spokesperson Name: Craig Chen Title: Assistant Vice President Phone: 02-2776-5567 ext. 375 Corporate Social Responsibility Committee Corporate Governance Team Customer Engagement Team Employee Care Team Environmental Sustainability Team Social Commitment Team Executive Secretary

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Page 1: Corporate Social Responsibility - 旺旺友聯產物保險 · Corporate Social Responsibility WWUnion Corporate Social Responsibility Committee Structure Corporate Governance Team

CorporateSocialResponsibilityWWUnionCorporateSocialResponsibilityCommitteeStructure

CorporateGovernanceTeam

MaintenanceofShareholders’InterestsSpokespersonName:JamesPanTitle:DeputyGeneralManagerPhone:02-2776-5567ext.626ActingSpokespersonName:CraigChenTitle:AssistantVicePresidentPhone:02-2776-5567ext.375

CorporateSocialResponsibilityCommittee

CorporateGovernance

Team

CustomerEngagement

Team

EmployeeCareTeam

EnvironmentalSustainability

Team

SocialCommitment

Team

ExecutiveSecretary

Page 2: Corporate Social Responsibility - 旺旺友聯產物保險 · Corporate Social Responsibility WWUnion Corporate Social Responsibility Committee Structure Corporate Governance Team

RiskManagementOrganizationalStructureofRiskManagement

MechanismofRiskManagement

BoardofDirectors

Chairman

GeneralManager

DeputyGeneralManager

BusinessUnits

RiskManagementDepartment

AuditingOfficeRisk

ManagementCommittee

01MarketRiskManagement

02CreditRiskManagement

03LiquidityRiskManagement

04OperationRiskManagement

05InsuranceRiskManagement

06AssetLiabilityMatchingManagement

Page 3: Corporate Social Responsibility - 旺旺友聯產物保險 · Corporate Social Responsibility WWUnion Corporate Social Responsibility Committee Structure Corporate Governance Team

CustomerEngagementTeam

PersonalInformationProtection

TrainingfromExternalLecturers

PersonalInformationProtectionCommittee

PersonalInformationProtectionTaskForce

AuditGroup

RiskManagementGroup

PromotionandImplementGroup

ComplianceGroup

ExecutiveSecretary

Page 4: Corporate Social Responsibility - 旺旺友聯產物保險 · Corporate Social Responsibility WWUnion Corporate Social Responsibility Committee Structure Corporate Governance Team

CustomerRightsProtectionØ Toll-freeServices:0800-024-024

Ø Investors’ContactPerson

SpokespersonName:JamesPanTitle:DeputyGeneralManagerPhone:02-2776-5567ext.626E-mail:[email protected]

ActingSpokespersonName:CraigChenTitle:AssistantVicePresidentPhone:02-2776-5567ext.375E-mail:[email protected]

EmployeeCareTeam

ThecombinationofemployeesYear 2016 2017

Thenumberofemployees

Headquarter 357 374Branches 670 681Total 1027 1055

Averageageofemployees 41.51 41.64Yearsofservice 11Y10M 11Y6MWe actively appoint employees who are physically or mentally challenged andrecruitmentinformationcouldbefoundonjobsearchwebsites.Theywouldbehiredpreferentially byWWUnion. There are 14 employees with physical, mental, visualchallengesworkinginWWUnionin2017.

YearStipulated numbers

Actual numbers

Excessnumbers ofrecruitment

2016 5 13 82017 5 14 9

Page 5: Corporate Social Responsibility - 旺旺友聯產物保險 · Corporate Social Responsibility WWUnion Corporate Social Responsibility Committee Structure Corporate Governance Team

Employee’sbenefits

Cooperatedwithmedicalinstitutionforinjectionoffluvaccinesin2017

BowlingClub MountaineeringClub

BadmintonClub SoftballClub

StaffOutings

Page 6: Corporate Social Responsibility - 旺旺友聯產物保險 · Corporate Social Responsibility WWUnion Corporate Social Responsibility Committee Structure Corporate Governance Team

Training

Avg.traininghours–Officeworkers

DistrictMale Female

HoursNumberofpeople

Avg.Hours

HoursNumberofpeople

Avg.Hours

North/Yilan 3508.5 153 22.9 3751.5 205 18.3Tao-Chu-Miao 606.5 23 26.4 515 32 16.1Central 795.5 28 28.4 846.5 50 16.9Yun-Chia-Nan 514.5 17 30.3 508.5 31 16.4Kao-Ping 394.5 16 24.7 688.5 36 19.1

Avg.traininghours–Underwriter

DistrictMale Female

HoursNumberofpeople

Avg.Hours

HoursNumberofpeople

Avg.Hours

North/Yilan 705.5 19 37.1 1137 32 35.5Tao-Chu-Miao 35 1 35.0 273 7 39.0Central 92.5 3 30.8 327.5 10 32.8Yun-Chia-Nan 30 1 30.0 189.5 5 37.9Kao-Ping 110.5 3 36.8 254.5 7 36.4

Avg.traininghours–Adjuster

DistrictMale Female

HoursNumberofpeople

Avg.Hours

HoursNumberofpeople

Avg.Hours

North/Yilan 534 12 44.5 184 5 36.8Tao-Chu-Miao 226.5 6 37.8 0 0 0.0Central 446 11 40.5 0 0 0.0Yun-Chia-Nan 328 8 41.0 60.5 2 30.3Kao-Ping 279 7 39.9 0 0 0.0

Page 7: Corporate Social Responsibility - 旺旺友聯產物保險 · Corporate Social Responsibility WWUnion Corporate Social Responsibility Committee Structure Corporate Governance Team

Avg.traininghours–Auditor

DistrictMale Female

HoursNumberofpeople

Avg.Hours

HoursNumberofpeople

Avg.Hours

North/Yilan 30.5 1 30.5 182.5 5 36.5Tao-Chu-Miao 0 0 0 0 0 0.00Central 0 0 0 0 0 0.00Yun-Chia-Nan 0 0 0 0 0 0.00Kao-Ping 0 0 0 0 0 0.00

Avg.traininghours–SalesStaff

DistrictMale Female

HoursNumberofpeople

Avg.Hours

HoursNumberofpeople

Avg.Hours

North/Yilan 1444.5 104 13.9 1378.5 95 14.5Tao-Chu-Miao 734.5 46 16.0 615 39 15.8Central 947.5 62 15.3 575.5 43 13.4Yun-Chia-Nan 964.5 62 15.6 378.5 27 14.0Kao-Ping 779.5 59 13.2 745 55 13.5

EnvironmentalsustainabilityTeamLet’sconserveenergyandreducecarbonfootprint!We’redevotedinmoreefficiencyoftheresourceswhichweutilizedinordertousethemsustainably.

Energysaving 1. Turningoffofficelightsduringlunchtime2. ChoosingLEDtube3. Cleansingairconditionerregularly4. Turingoffprintersandpersonalcomputeraftergettingoffwork5. Purchasingelectronicswithgreenmark6. Makingplansforautomaticinspections7. Avoidusingdisposablepapercupsinmeetings8. Adjustmentforwaterconsumptionineachrestroom9. Replacingdrinkingfountainsforbranches

Page 8: Corporate Social Responsibility - 旺旺友聯產物保險 · Corporate Social Responsibility WWUnion Corporate Social Responsibility Committee Structure Corporate Governance Team

10. SortingandrecyclinggarbageSocialCommitmentTeam

Micro-insurance

Adoptingchildrenfromremoteareas

Beachcleanup