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Corporate Training Center

SPRING 2018 WORKSHOPS

Committed to your BUSINESS SUCCESS

Corporate Training Center | SPRING 2018 WORKSHOPS

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Welcome Letter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Human Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Employee Onboarding NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Enhancing Performance and Cohesion: The Role of the Mentor . . . . 4

Hiring 2 .0: Job Definition through Hiring . . . . . . . . . . . . . . . . . . . . . . . 4

Succession Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Management and Leadership . . . . . . . . . . . . . . . . . . . . . . 4-7Becoming an Effective Manager of Front-line Managers NEW . . . . . . 4

Coaching your Team to Higher Performance . . . . . . . . . . . . . . . . . . . . 5

Coaching for Accountability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Giving and Receiving Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Competencies for New and Prospective Leaders NEW . . . . . . . . . . . . 5

Dealing with Difficult Individuals and Situations NEW . . . . . . . . . . . . . 6

Emotional Intelligence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Employee Engagement – The Direct Leader’s Role NEW . . . . . . . . . . 6

Managing Conflict in the Workplace NEW . . . . . . . . . . . . . . . . . . . . . 6

Personal Effectiveness: Habits of Successful People . . . . . . . . . . . . . 6

Providing Effective Feedback to Achieve Win-Win Performance Reviews NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Strategies for Motivating Your Workforce NEW . . . . . . . . . . . . . . . . . . 7

StrengthsFinderTM: A Powerful Tool for Self-Discovery . . . . . . . . . . . . . 7

The Art of Effective Delegation Skills NEW . . . . . . . . . . . . . . . . . . . . . 7

Process/Continuous Improvement . . . . . . . . . . . . . . . . . . . . 8LEAN CI for Government, Education, Healthcare, Service Transactional Processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

LEAN CI for Manufacturing Processes . . . . . . . . . . . . . . . . . . . . . . . . 8

LEAN Six Sigma Training Initiative . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Linking Situation Appraisal – Problem Solving . . . . . . . . . . . . . . . . . . . 8

Quality Toolkit: Process Mapping and CQI . . . . . . . . . . . . . . . . . . . . . . 8

Quality Toolkit: The Toyota Kata Way . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Root Cause Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9Basics of Flow Charting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Developing Effective Project Plans NEW . . . . . . . . . . . . . . . . . . . . . . . 8

Engaging Project Teams: Accountability, Collaboration, and Communication NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Extraordinary Productivity: Managing Tasks vs . Time . . . . . . . . . . . . . 9

Introduction to Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Regulation and Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . 9Developing Your Export Compliance Program . . . . . . . . . . . . . . . . . . . 9

Software Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Microsoft Excel – Level 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Microsoft Excel – Level 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Microsoft Excel – Level 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Microsoft Excel – PivotTables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Supply Chain and Logistics . . . . . . . . . . . . . . . . . . . . . . . 10-12APICS Certified Supply Chain Professional . . . . . . . . . . . . . . . . . . . 10

APICS Core Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

APICS Extended Fundamentals . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

APICS CPIM Part 1 - Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

APICS CPIM Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Assessing Your Supply Chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Inventory Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Sourcing Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Trade and Technical Skills Training . . . . . . . . . . . . . . . . . . . .12Blueprint Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Geometric Dimensioning & Tolerancing . . . . . . . . . . . . . . . . . . . . . . . 12

To Register Online Visit www.wctc.edu/ctc-workshops

For additional information or assistance contact: Latonia Pernell, Workshop Coordinator at [email protected] or 262.691.7829.

Spring 2018 Table of Contents


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Let us support your training needs!

WCTC’s Corporate Training Center (CTC) is committed to providing high quality relevant personal and professional development training solutions . We are proud to serve as your central training resource . As our primary customer, we seek to meet your needs . We have made strategic investments in our programs based upon customer needs assessments, focus groups, and feedback we have received directly from participants like you . As a result, we have updated a number of our programs and have developed a number of new training opportunities for the spring, specifically designed to advance your skills and prepare you for the future .

As you contemplate your own career, it might be helpful to conduct a brief self-assessment to identify the most appropriate training opportunities . To guide this process, you may want to consider the following set of questions:

Identifying Your Training Needs – Where to Begin

• In my current role, are there responsibilities that I am expected to perform that require improved technical skills?

• Are there areas of my job that I struggle in managing or executing on a consistent basis? Would project management, task/time management, or other management tools be beneficial?

• Within my organization, I am known for my ability to (identify one or two things) . Within one year, I will also be known for (skill or expertise to develop) .

• If there is a goal I am striving to achieve, what is holding me back? Would I benefit from career goal setting or a StrengthsFinder™ assessment?

• Do I have a responsibility to supervise others? Am I bringing out the best in them? If not, is this a training opportunity for me? How might I support them through training?

• If I were to identify my next career step, what knowledge or skill will I need to acquire and demonstrate in order to be considered a viable candidate?

If you identified areas where additional training would provide you a competitive advantage, consider us a partner in accelerating your career . The Spring 2018 Workshops catalog offers a wide selection of training provided by some of our most skilled trainers and instructors . If you have a specific need and are unable to locate an appropriate solution, contact us . We look forward to serving you .

Sincerely,

Latonia Pernell, MS Workshop Coordinator Corporate Training Center

Waukesha County Technical CollegeCorporate Training Center

Harry V . Quadracci Center, Q Building800 Main St, Pewaukee, WI 53072

Monday - Friday8:00 a .m . – 5:00 p .m .

Latonia Pernell, workshop coordinator

[email protected] | 262 .691 .7829Looking for a particular topic? Let us know if you are looking for a specific topic that you do not see listed. New topics are frequently added to our offerings. We also develop customized training tailored to your needs.

Workshops provide a cost-effective option for a single employee or a group of employees to build and enrich their skills. Look to CTC to fulfill your training needs.



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Human Resources

Employee Onboarding NEWEach year, nearly 25% of the working population undergoes some type of career transition . Turnover is expensive, so it’s important to support new employees with comprehensive onboarding to ensure their success . Onboarding is the process by which new hires get adjusted to the cultural and performance aspects of their jobs quickly and smoothly, and learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization . This workshop presents strategies for developing a successful onboarding program . Key elements of successful programs as well as risks associated with incomplete or short-term programs are presented and discussed .

• Create clarity about why we should care about employee onboarding .

• Differentiate between employee onboarding and new employee orientation .

• Define elements of effective employee onboarding practices .

• Begin the evidence based process of improving your company’s employee onboarding practices .

March 13, 2018 . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Enhancing Performance and Cohesion: The Role of the Mentor Organizations recognize that workforce demographics have changed dramatically in recent years and the need for high-performing workers has never been higher . Effective mentoring relationships can minimize the risks associated with investing in the “wrong” employees, high turnover, and under-utilizing high potentials . Effective mentors play a role in supporting employee retention, performance acceleration, enhancing cohesion, and building a supportive workplace culture .

• Learn how to build an internal mentoring program .

• Learn how to support mentors in their roles .

• Develop an action plan for implementing a mentor program .

April 11, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Hiring 2.0: Job Definition through HiringThe rapid development of the digital world is transforming applicant’s expectation and attitude towards job search . On the other hand, organizations find it challenging to attract suitable talent for the open positions . Therefore, it is imperative for the organizations to study the job market and develop an external as well as an internal talent pool . To create an external pool, it is relevant for organizations to know the top 5 social media sites and/or websites . And to build an internal pool, it is important for the organization to know their people . Furthermore, the first connection of applicants to the employer is via the job postings and job applications . Research shows that applicants look for job descriptions that are well defined in terms of job responsibilities, work environment, equal employment opportunities, and vacation plans . This workshop will provide a full length of job description writing session, social media search, and interview/assessment strategies with an emphasis on identifying the attributes, knowledge, and skills of an applicant; which will also give them a knowledge of competency-based approach of selection .

• Define and practice competency-based job description .

• Be aware of internal talent pool and social media application .

• Be able to rate/score competency-based resume .

• Have the knowledge of hiring strategies and best practices .

Feb . 15, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Succession Planning The ability to reach long-term performance objectives is simply not possible without the development and execution of a succession plan as part of the achievement strategy . Succession planning is a systematic talent management strategy that focuses on building internal capacity and organizational resilience as a contingency to staff turnover .

• Practice conducting a critical skills gap analysis .

• Discover strategies for identifying key positions that would cause disruption to the organization if lost .

• Determine how to assess the value of internal versus external talent acquisition for key skill areas .

May 9, 2018 . . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Management and Leadership

Becoming an Effective Manager of Front-line Managers NEWThis course is for individuals who are working to prepare themselves for or have been promoted with the new title of manager or director . The target audience for this workshop are individuals who were effective in managing or supervising the work of individual contributors and now have responsibility for managing their former peer frontline supervisors or managers . As Marshall Goldsmith would say, “What got you here won’t keep you here .” That is, the areas of focus your skills and abilities that led to your promotion, are no longer things that will lead to your success in your new job .

• Define what is needed to be successful in the “manager of managers” role where you are accountable for managing the work of frontline supervisor and managers, those who manage individual contributors, and those doing the work of the areas .

• Develop an approach to working with your former peers that will lead to your leadership team’s success in managing your part of the business .

• Implement a strategy that will enable you to be effective in your new role .

March 19, 2018 . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149


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Management and Leadership (Continued)

Coaching your Team to Higher PerformanceYou may think that “high-performance” means coaching for high performers—in other words, people who, for whatever reason, have been identified as “star talent .” High-performance coaching is about helping all people reach their full potential, in any area of their lives . For the manager as coach, this means working with people to improve their performance at work . It also involves working with other people within your organization—collaborating with other managers and leaders to make the workplace a high-performance organization, one that helps everybody to perform at their best .

• Explore techniques to support fundamental changes to performance or behavior .

• Discuss ways to coach through major life setbacks .

April 17, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Coaching for AccountabilityMost organizations are facing the “You must do more with less” challenge more seriously than ever before . Better-faster-cheaper must not overlook the human element if organizations are going to transform . Sometimes, when organizations introduce new improvement initiatives, fear of the unknown presents itself and can produce undesirable results .

• Gain awareness of common human dynamics often overlooked in an organization’s efforts to cope with the current challenges they are facing .

• Identify a process for collecting data that engages employees in the process .

• Practice conversational techniques used to encourage accountability .

• Create a customized action plan to overcome resistance to improvement efforts .

May 17, and 31, 2018 . . . . . . . . 8:00 a .m . – 11:00 a .m . . . . . . . . . . . $149

Giving and Receiving FeedbackBoth individuals and organizations benefit from honest, objective feedback about how things are going . A steady exchange of information keeps everyone on track and helps the organization stay competitive because the information gets to the right people at the right time .

• Learn how to use the four key approaches for improving communications .

• Understand the practices that hinder listening effectiveness and tap into the six actions that support our listening improvement .

• Discover the barriers for giving and receiving effective feedback, and how to overcome them .

• Identify the elements that make giving and receiving feedback situations go well .

• Learn how to give feedback in the spirit of mutual respect and learning .

• Uncover what we can do if the other person is resistant to giving or receiving feedback .

• Assess your own feedback skills .

• Be able to apply the five critical actions for a successful feedback exchange—including steps to giving constructive and positive feedback .

Feb . 28, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Competencies for New and Prospective Leaders NEWNew leaders often receive their promotions because of great technical skills, but they do not feel equipped to deal with the multiple and frustrating people problems that they are called upon to handle . Leadership and technical skills are different, needing different knowledge for success .

During this program we will discuss and explore the concerns, anxieties, and expectations of the participants about their transition from worker to leader . This program is structured to help with the initial and dramatic changes that occur with the immersion into a leadership position .

It will also help those who are considering or being considered for a promotion into a leadership position .

Multiple ways of coping with the changes, and with the stress and pressures of those changes, will be presented .

• Learn ways to better cope with the anxieties of the transition from worker to leader .

• Discover ways to more effectively lead even the most difficult people .

• Recognize and apply the qualities / traits of effective team leaders .

• Identify eight specific, proven Tips For First Timers .

• Develop a motivating atmosphere where their team members more willingly work to accomplish goals .

• Learn to give instructions that minimize resistance .

• Discuss delegation skills that support new work demands and uncover better use of team members’ skills .

Feb . 12, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . . . . $295

Looking for a particular topic? Let us know if you are looking for a specific topic that you do not see listed. New topics are frequently added to our offerings. We also develop customized training tailored to your needs.


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Management and Leadership (Continued)

Dealing with Difficult Individuals and Situations NEWKnowing how to effectively deal with difficult individuals will benefit both the participant and their organization . Specific strategies on how to face conflict more confidently will be covered in this workshop, as well as how to handle awkward situations that cause frustrations, anger, and an unproductive environment .

Understanding how difficult individuals attack and trap, as well as understanding clues to their identity and type are revealed in this program . Participants will be armed with effective ways to deal with the most difficult types without putting on boxing gloves .

Specific ways to “keep cool” and get information across will be covered in this workshop . This program will help with the understanding of people, which is the key to working better with them under normal or difficult situations . Participants will leave this program with techniques and skills on how to deal with the difficult situations and have support mechanisms for the future .

• Learn to diffuse explosive situations .

• Explore ways to avoid the attacks by difficult individuals and come out on the positive side .

• Develop and implement a seven step master plan to deal with difficult individuals .

• Discuss ways to keep teams productive in spite of difficult individuals and difficult situations .

• Develop skills that can be applied immediately .

March 12, 2018 . . . . . . . . . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . . . . $295

Emotional IntelligenceEmotional intelligence is a set of competencies that enhance the ability to monitor one’s own emotions while managing those of others . Those with a high emotional quotient typically have greater mental health, exemplary job performance, and more potent leadership skills . They are able to excel at leading, inspiring, and guiding others to achieve their best work . Explore the emotional intelligence construct, and discuss ways to enhance one’s emotional intelligence .

• Develop greater understanding of your emotions and the triggers that make you reactive in times of stress .

• Recognize and manage heightened emotions of others as a means of optimizing collaboration and performance .

• Develop strategies for de-escalating reactionary and volatile responses of team members .

March 16, 2018 . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Employee Engagement – The Direct Leader’s Role NEWWhether you are a supervisor or the CEO, you have direct reports . There is significant value to the organization when those direct reports are engaged . This workshop will enable you to become more effective in engaging your direct reports .

• Define employee engagement and why organizations and leaders should care about leading in ways that result in employee engagement .

• Discuss what matters to employees with respect to engagement and what you can do as a leader to help create an engaging workplace for the employees you lead .

• Develop a plan for diagnosing and assessing the current workplace culture of the area you lead and a road map for using the assessment to inform an improvement process .

April 23, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Managing Conflict in the Workplace NEWRelationships can be maintained and more can be accomplished, when you are able to manage conflict effectively . This program provides skills to manage conflict and describes different conflict resolution styles and problem solving techniques .

• Describe constructive ways to handle conflict .

• List actions that cause conflict and damage relationships .

• Demonstrate active listening, paraphrasing, goal setting and problem solving Give constructive feedback .

• Describe how to cope with criticism .

• Write a Conflict Resolution Plan .

April 5, 2018 . . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Personal Effectiveness: Habits of Successful PeopleThe demands our careers place on our shoulders can at times be overwhelming . With so many distractions caused by an unending influx of information, our lives can quickly become an exhausting blur of activity . Take control by exploring what is most important to you and operating out of those priorities . Participate in a series of exercises that will guide you to shift your focus from managing time toward managing priorities .

• Define personal effectiveness and what it means to you .

• Explore aspects of your work and personal life to recognize what is most important to you .

• Recognize the difference between important and urgent and how to create alignment with others .

• Understand the impact of brain health on day-to-day performance .

March 5, 2018 . . . . . . . . . . . . . . 9:00 a .m . – 12:00 p .m . . . . . . . . . . . $149


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Management and Leadership (Continued)Providing Effective Feedback to Achieve Win-Win Performance Reviews NEWThis workshop will focus on how to provide effective feedback on a regular basis so that you can transform performance reviews into valuable opportunities to build on-going relationships, set individual performance goals, and exchange crucial information and ideas with employees . In this workshop, participants will learn how performance reviews are part of the talent management system . They will engage in exercises to practice feedback techniques, role-play difficult situations, and review scenarios and case studies .

• Provide constructive feedback .

• Demonstrate the Coach Model for providing feedback .

• Prepare for a performance review .

• Conduct an effective performance review .

• Describe active listening skills .

• Create a performance development plan .

May 15, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Strategies for Motivating Your Workforce NEWOne of the primary responsibilities of any leader is getting things done through other people . Getting those employees excited about what they are doing so that their performance continues to improve, is a challenge most leaders face .

During this workshop, we will look at key principles for motivating employees and how you can specifically apply those principles with your own employees . You will leave the class with ideas on how to motivate an unmotivated employee, an overworked employee, as well as keeping your high achievers going strong .

• Learn ways to identify what’s important to workers and how you can use that knowledge to motivate them .

• Explore practical ways to recognize and reward performance .

• Identify techniques to motivate high achievers as well as low achievers .

• Develop methods for continued/ongoing staff motivation .

April 30, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

StrengthsFinderTM: A Powerful Tool for Self-DiscoveryStrengthsFinder™ is a tool designed to help individuals identify their strengths as a foundation for leading others and optimizing personal performance . This session will provide each participant an opportunity to complete the StrengthsFinder™ assessment, review and discuss the results, and put the report into context of work, personal satisfaction, and fulfillment .

• Discover your five themes and learn their underlying meaning relative to your work/life responsibilities .

• Discover the “blind spot” associated with your individual theme .

• Learn to assess the strengths of others as a means of supporting their development and performance .

Note: Pre-work will be required for this workshop. Book and materials will be mailed prior to the start of the session.

Feb . 19, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $189

The Art of Effective Delegation Skills NEWWithout appropriate delegation, your team will become inefficient and demoralized . It’s one of the most important management skills you can establish . Learning to delegate effectively saves you time, develops your people, grooms a successor, and motivates your team . In this highly interactive workshop, you will work on different case studies and exercises .

• Learn when it is appropriate to delegate work to associates and staff, and when it is not .

• Discover how delegation helps create a successor for you, and why that is important for your organization .

• Understand what—and what not—to delegate .

• Become aware of whom to delegate specific tasks to .

• Be able to set SMART goals when you delegate information .

• Learn how to provide positive, negative, and on-going feedback to those you delegate work .

• Be able to explain different communication and work styles and why they are important in choosing what to delegate, how to delegate, and to whom .

• Understand how to effectively delegate work to have it accomplished in the most efficient way possible .

• Be able to manage the work once it has been delegated .

March 1, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149



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Process/Continuous Improvement

LEAN CI (Continuous Improvement) Team InitiativeEvery organization can identify at least one project, initiative, or nagging issue that takes a coordinated effort to resolve . LEAN CI is a program that provides the training, tools, and technical support to accomplish those types of projects . Learn how to properly define the problem (or opportunity), properly scope the work, determine root cause effects, align resources to manage and present a solution, test the impact, demonstrate results, and standardize or control for future variability .

This program is designed to support teams in their organizational initiatives . Registration is not open to individuals .

Projects have typically realized savings in excess of $8,500 and resulted in increased efficiency, reduced waste, improved quality, more satisfied customers, and enhanced culture .

LEAN CI for Government, Education, Healthcare, Service Transactional Processes Feb . 19, March 5, 19, April 9, 23, and May 7, 2018 8:00 a .m . – 12:00 p .m . $799 per team (minimum of 4 individuals per team)

LEAN CI for Manufacturing Processes Feb . 26, March 12, 26, April 16, 30, and May 14, 2018 8:00 a .m . – 12:00 p .m . $799 per team (minimum of 4 individuals per team)

Linking Situation Appraisal – Problem SolvingWe all solve problems of different types every day . Having a systematic approach to identifying the problem and defining potential contributing factors can provide you a competitive advantage . Whether you are already a good problem solver looking to gain a professional edge, or need to improve in particular areas like identifying critical problems, analyzing root causes, generating creative ideas, or making sound decisions, this highly practical and interactive course will definitely take your know-how to the next level .

March 28, 2018 . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Quality Toolkit: Process Mapping and CQIProcess Mapping is a flow charting technique where a business process or workflow is converted into a visual, step-by-step diagram . This program provides the basis for the analysis, comprehension, improvement, and design of key business processes . Flowcharts have also become effective tools for onboarding as a means of conveying the importance and value of individuals to the product .

Organizations have many processes within purchasing, warehousing, handling orders, invoicing, payroll, etc .

These processes can involve complex parallel and serial activities interconnected and dependent on tasks that need to be completed satisfactorily . When disruptions occur, the flowchart can help identify root causes and insights into improvements .

This program will provide basic tools for mapping a process, from differentiation of a process from a procedure, to mapping the process, identifying opportunities and problem areas, documenting the process, and defining strategies for improvement .

• Introduce process mapping and where it can be used .

• Understand the benefits of process mapping .

• Practice using mapping approaches for your own procedures .

April 5, 2018 . . . . . . . . . . . . . . . 1:00 p .m . – 4:00 p .m . . . . . . . . . . . $149

Quality Toolkit: The Toyota Kata WayA kata is a pattern you practice to learn a skill and mindset . The Kata Way in business is a practice that utilizes the capabilities of all team members better than traditional management methods, allowing nontraditional, outstanding results . Learn the framework for a sustainable problem-solving culture that incorporates targeted experimentation and personal learning utilizing two specific behavior routines or katas . Improvement Kata—repeating a routine of establishing challenging target conditions, working step by-step through obstacles, and learning from problems encountered along the way, and Coaching Kata—pattern of teaching the improvement kata to employees at every level, ensuring that it permeates their thinking and actions .

May 1, 2018 . . . . . . . . . . . . . . . 1:00 p .m . – 4:00 p .m . . . . . . . . . . . $149

Root Cause Analysis Root cause analysis is a procedure used to analyze the true, underlying challenges to performance . When used consistently, this process can lead to uncovering opportunities and innovations that are not typically sought . All too often, we rest once we think we know .

This workshop will explore the value of conducting a root cause analysis and the methods you can incorporate into your daily work .

• Examine the most common approaches used to identify problems in a system .

• Recognize the importance of establishing a sequence of events or time line when identifying factors that contribute to a problem .

• Practice identifying the root cause of a problem in a work situation .

Feb . 13, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Project Management

Basics of Flow ChartingOne of the many tools used in process improvement is flow charting . Flowcharts are easy-to-understand diagrams that show how the steps in a process fit together . Their simplicity makes them useful for communicating how processes work, and for documenting how to do a particular job . Furthermore, the act of mapping out a process using a flowchart can clarify your understanding of it, and help you improve it .

• Discuss how creating a flowchart can help you define and analyze a process .

• Identify the common symbols and their uses in flow charts .

• Practice creating a flowchart you can use to troubleshoot a problem .

May 15, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Developing Effective Project Plans NEWThe foundation for a successful project is creating a robust and realistic project plan . Accurate forecasting of resources required and risks anticipated can help build a plan that will deliver the desired results on time and within budget . Reduce resistance to the implementation through understanding your stakeholders and including appropriate change management actions into your time line .

After completing this workshop, participants will be able to create project plans that:

• Include risk mitigation actions .

• Minimize project wastes .

• Effectively utilize shared resources .

• Ensure a smooth roll-out .

March 20, 2018 . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149


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Project Management (Continued)

Engaging Project Teams NEWA good project manager acts as a conductor—not performing all the tasks themselves but orchestrating the resources to work together for the desired outcome . Critical skills are communicating clear expectations, inspiring, influencing, and knowing when to escalate issues . The team will function most effectively if they understand both the big picture and their specific roles . Those new to the project management role and those wishing to improve their effectiveness will benefit from this workshop .

• Learn ways to establish and communicate clear, realistic expectations to establish accountability .

• Explore effective tools and techniques to improve decision making .

• Define roles and responsibilities .

• Improve your influencing style .

April 25, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Extraordinary Productivity: Managing Tasks vs. Time In today’s world, there is a greater abundance of opportunity for both organizations and individuals to accomplish extraordinary goals . However, all too often, the demands of our jobs, coupled with the barrage of information coming at us from so many sources (e .g . texts, emails, reports, tweets, blogs, web-sites, etc .) is overwhelming, exhausting and distracting . The sheer volume of distractions threatens our ability to think clearly and make good decisions . If we react to these stimuli without careful discernment, we will sink into a sea of irrelevancy and fail to accomplish the things that matter most in our professional and personal lives . Being able to manage your tasks vs . your time enables a significant amount of time and energy to be spent on life’s most important objectives .

May 7, 2018 . . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Introduction to Project ManagementThis workshop provides an overview of practices and tools used by companies following a successful Project

Management methodology . Best practices will be shared, techniques to clearly define the project goals and objectives, develop a project plan that minimizes risk, communicate effectively to all stakeholders, and capture lessons learned to benefit future projects .

General concepts and principles of project management will be reviewed .

Define Project Management .

Answer the critical questions:

• What are the objectives of your project?

• Who is impacted by this project?

• How to successfully sustain the deliverables of the project?

• Identify barriers, build strengths, role of time management, and team building opportunities .

Feb . 8, 2018 . . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Regulation and Compliance

Developing Your Export Compliance ProgramA comprehensive Export Compliance Program (ECP) ensures that your organization has a road map for employees to follow and provides the basis for your compliance training program . The ECP should include step-by-step procedures to ensure employees know what to do and where to turn for guidance through the complex process of complying with US export regulations .

This workshop is ideally suited for organizations that are currently exporting and want to do it more effectively .

Create the framework for an effective ECP that is widely shared, understood and practiced within your organization .

• Identify the eight key elements of an Export Compliance Program .

• Define and document the potential risks of violating export controls .

• Benchmark your current Export Compliance Program with best practices .

May 18, 2018 . . . . . . . . . . . . . . 9:00 a .m . – 3:00 p .m . . . . . . . . . . . . $295

Workshops provide a cost-effective option for a single employee or a group of employees to build and enrich their skills. Look to CTC to fulfill your training needs.


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Software Training

Microsoft Excel – Level 1This workshop is for individuals new to Microsoft Excel . It covers the essential uses, tools, and features of Microsoft Excel .

Topics covered:

• Introduction to worksheets—formatting sheets and cells, numbers, dates, basic calculations .

• Rearranging data—working with rows, cells and columns .

• Managing multiple worksheets, common formulas, cell references .

• Data visualization with charts and images—using tools for formatting and editing .

• Organizing large amounts of data—sorting, freeze panes and window split .

Choose from two sessions Feb . 8, 2018 . . . . . . . . . . . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . . . . $189 Feb . 21 – 22, 2018 . . . . . . . . . . 5:00 p .m . – 9:00 p .m . . . . . . . . . . . $189

Microsoft Excel – Level 2This workshop is for individuals already knowledgeable of Microsoft Excel . It expands upon the beginner level foundation with an in-depth look at advanced formatting features and the utilization of functions .

Topics covered:

• Advanced formatting—themes, cell styles, customizing page setup .

• Date and time functions, conditional formatting .

• Advanced functions for text and analysis—IF criteria, troubleshooting formulas .

• Lookup function and the outline features .

Choose from two sessions March 8, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . . . . $189 March 21 – 22, 2018 . . . . . . . . . 5:00 p .m . – 9:00 p .m . . . . . . . . . . . $189

Microsoft Excel – Level 3Microsoft Excel proficiency around tables and pivot charts, financial functions, macros, and workbook protection .

Topics covered:

• Working with tables—calculated columns, structured references, table features .

• Financial functions and what-if analysis - PMT, PV and NPER Functions .

• PivotTables and PivotCharts .

• Macros, workbook protection and inspecting workbooks for compatibility .

Choose from two sessions April 12, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . . . . $189 April 25 – 26, 2018 . . . . . . . . . . 5:00 p .m . – 9:00 p .m . . . . . . . . . . . $189

Microsoft Excel – PivotTables This workshop is for individuals who are experienced Excel users looking to advance their data analysis capabilities by using PivotTables .

Topics Covered:

• Prepare data for PivotTable reporting and create PivotTables from various data sources .

• Analyze Data Using PivotTables .

• Work with PivotCharts .

May 17, 2018 . . . . . . . . . . . . . . 5:00 p .m . – 9:00 p .m . . . . . . . . . . . $129

Supply Chain and Logistics

APICS and Your Supply ChainTo compete in today’s global marketplace, you have to optimize your supply chain operations by teaching employees how to maximize use of operational tools and implement industry best practices . The Association of Operations Management (APICS) is the global leader and premier source of the body of knowledge in operations management including production, inventory, supply chain, materials management, purchasing, and logistics . Since 1957, individuals and companies have relied on APICS for its superior training, internationally recognized certifications, comprehensive resources, and worldwide network of accomplished industry professional .

The Corporate Training Center (CTC) in partnership with APICS Milwaukee Chapter, offers workshops and on-site training in a variety of formats to assist your organization in optimizing its supply chain operations .

APICS Certified Supply Chain Professional The CSCP designation is the most sought-after certification by supply chain professionals around the globe seeking to achieve mastery and recognition in their field . Professionals who have earned this designation are highly pursued by employers and recruiters . Lead by APICS-certified instructors, our CSCP exam preparation program offers you the opportunity to interact with peers while learning from highly knowledgeable instructors . This designation is ideal for professionals who are interested in increasing their knowledge and expertise in the field of global supply chain management, and who are interested in consulting or facilitating supply chain functions or working with enterprise resources planning (ERP) systems . Employees who earn the APICS CSCP designation can:

• Strategically streamline operations by developing organizational expertise .

• Effectively manage global supply chain operations by the knowledge gained in the program .

• Increase workplace efficiency .

• Create consistency and foster collaboration by establishing best practices, common terminology, and enhancing corporate-wide communication .

Jan . 30, Feb . 6, 13, 20, 27, March 6, 13, 20, 27, and April 3, 2018 . . . . . . . . . . . . 5:00 p .m . – 9:00 p .m . . . . . . . . . . $1995


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Supply Chain and Logistics (Continued)

APICS Core FundamentalsThis workshop is ideally suited for employees that support or interact with supply chain and inventory management professionals . It introduces essential vocabulary and skills in identifying and applying the basic principles of inventory management and the impact that these systems have on front-line manufacturing operations . Basic methods of planning and controlling inventory in manufacturing, institutional distribution, and retail environments are covered .

• Recognize the importance of inventory and production control and discover common methods used in industry to achieve operational efficiencies .

• Discuss common means used to procure materials from suppliers .

• Discover how manufacturing resource planning (MRP) balances supply and demand for a company .

April 4 and 11, 2018 . . . . . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . . . . $349

APICS Extended Fundamentals A natural extension of Core Fundamentals, this workshop introduces professionals to applications of company-wide planning methods . The tools discussed are used for viewing the big picture” and assessing the impact of the current schedule on labor and material requirements over a longer period of time .

April 25, May 2, and May 9, 2018 . . . . . . . . . . . . 8:00 a .m . – 4:30 p .m . . . . . . . . . . . . $395

APICS CPIMThe APICS Certified in Production and Inventory Management (CPIM) program provides operations management professionals with relevant, essential education that equips them for today’s marketplace, The in-depth approach taken to understand and evaluate production and inventory activities within an organization’s operations is why thousands of employers worldwide prefer this certification . Since 1973, the APICS CPIM program has educated more than 97,000 professionals about essential terminology, concepts, and strategies related to demand management, procurement and supplier planning, sales and operations planning, master scheduling, performance measurements, supplier relationships, quality control, and continuous improvement .

The APICS CPIM program is organized into two modules, each focusing on key areas of study that are integral to an understanding and mastery of production and inventory management principles . Each module prepares candidates for the corresponding exam . All exams must be passed in order to achieve APICS CPIM Certification .

• CPIM Part 1 - Basics

• CPIM Part 2

Historical performance data confirms that candidates who successfully complete the five modules are nearly twice as likely to pass certification and have an increased comfort in applying principles in everyday practice

APICS CPIM Part 1 - BasicsThis is the perfect introductory course for production and inventory management personnel and CPIM candidates . This is the recommended first course in the APICS CPIM program . It will cover four areas:

• Business-Wide Concepts – will cover Supply Chain Fundamentals, Operating Environments, and Financial Fundamentals .

• Demand Management – will cover Market Driven, Voice of the Customer, and Demand Management .

• Transformation of Demand into Supply – will cover Product and Process Design, Capacity Management, and Planning .

• Supply – will cover Inventory, Purchasing Cycle, and Distribution .

Jan . 8, 10, 15, 17, 22, and 24, 2018 . . . . . . . . . . . . 5:00 p .m . – 9:00 p .m . . . . . . . . . . $1095

APICS CPIM Part 2 CPIM Module 2

This is the second part of the new streamlined CPIM certification workshop . This workshop is designed for comprehensive professional development and exam preparation for CPIM certification . It will cover four areas:

• Master Planning of Resources – will cover Demand Management, Sales and Operation Planning (S&OP), and Master Scheduling .

• Detailed Scheduling and Planning – will cover Inventory Management, Planning Material Requirements to Support the Master Schedule, and Planning Operations to Support the Priority Plan .

• Execution and Control of Operations –will cover Execution of Operations, Control of Operations, Quality, Communication, and Continuous Improvement .

• Strategic Management of Resources – will cover the Business Environment and Developing Corporate Strategy, Developing the Operations Strategy, and Implementing the Operations Strategy .

Feb . 19, 21, 26, 28, March 5, 7, 12, 14, 19, and 21, 2018 . . . . . . . . . . . . . . . 5:00 p .m . – 9:00 p .m . . . . . . . . . . $1595



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Assessing Your Supply ChainIt is likely that you are familiar with the metrics associated with your company’s financial performance, but how versed are you in another indicator of financial performance—your company’s supply chain? Do you know how well your internal supply chain is performing in terms of inventory accuracy or on-time delivery?

Many companies have overlooked the importance of supply chain performance measurements . This situation exists despite the fact that supply chain performance is the leading indicator of excellent financial performance .

This workshop is designed to assist companies with establishing an assessment that can be used to determine how well their supply chain process is operating and where improvements are needed .

• Recognize the elements needed for maintaining a well-run supply chain .

• Gather and evaluate your organization’s supply chain activities and processes .

• Rate the elements needed to achieve quick wins toward maximizing supply chain performance .

Feb . 21, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Inventory Best Practices Manufacturing and distribution companies often depend on inventory to operate or fill client orders . Inventory is a major asset that helps a company with tasks such as planning and staying within budget . In addition, keeping accurate inventory records is a major management commitment that has multiple benefits .

• The focus of this workshop is to provide an overview of current best practices in inventory management and its impact on the organization’s supply chain .

• Identify the common challenges associated with inventory management .

• Improve inventory record accuracy .

• Recognize the true cost associated with maintaining inventory and how to balance when and how much inventory to have on hand .

• Determine and implement common systems and practices used in inventory storage and retrieval .

March 20, 2018 . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Sourcing Best Practices Moving from being a buyer of specific supplies or materials toward becoming a strategic sourcing partner requires broadening the way any organization views sourcing .

To be effective in purchasing or procurement processes, qualifying suppliers is a critical step to ensuring that quality supplies and materials will be used in the organization .

Each time a company is faced with making a critical purchase, one of the first thoughts should be about involvement—who needs to be involved with qualifying suppliers?

• Identify the best approaches used to select and qualify suppliers .

• Prepare for a contract negotiation with a supplier by studying the steps in the process .

• Determine the advantages and challenges with implementing a Supplier Relations Management (SRM) strategy .

• Better understand the valuable role strategic alliances play in your organization’s supply chain .

• Identify the best practices used to measure supplier performance .

May 10, 2018 . . . . . . . . . . . . . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $149

Trade and Technical Skills Training

Blueprint ReadingBlueprints are the universal way of communicating throughout the manufacturing process from engineering, manufacturing, assembly and/or quality (inspection) .

You will:• Gain the ability to communicate properly with others on the

production team .

• Learn the skills for interpreting various types of views from orthographic projections to isometric pictorials . You will see how the different lines are put to use from Visible lines, Hidden lines, Dimension lines and others . This will all be accomplished through the ANSI/ASME Standards .

• Define different types of scales used in drawings .

• Interpret basic terminology and the various symbols and notations used on drawings .

• Comprehend pictorial drawings .

March 2, 9, 16, and 23, 2018 . . 8:00 a .m . – 12:00 p .m . . . . . . . . . . . $495

Geometric Dimensioning & TolerancingLearn the theoretical concepts of Geometric Dimensioning and Tolerancing (GD&T) . This workshop provides the learner with the knowledge required to interpret GD&T feature control frames, and will look at the interpretation and inspection of geometric characteristics of parts to current industry standards . All studies are based on ASME and Y14 .5M 1994 standard . Upon completion of this course, participants will be able to interpret feature control frames .

April 13, 20, 27, and May 4, 2018 . . . . . . . . . . . . 8:00 a .m . – 10:30 a .m . . . . . . . . . . . $395


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Customized trainingCTC respects the individuality of each of our customers . We make no assumptions about your needs or the solutions that might fit your needs without first meeting with you, listening, and learning about your organization and its current challenges .

Our staff and subject matter experts then work with you as an integrated team . Together we design training to fit the goals of your organization . We can customize learning objectives, curriculum, assessments, case studies, projects, delivery format, schedule, and more . Our specialized approach ensures that all aspects of the training your employees receive contributes to the business results you desire .

Technical assistanceTo ensure your satisfaction and an optimal return-on-investment of organizational dollars, CTC offers the add-on value of technical assistance . For example, having our instructors provide group or individual coaching can ensure employees apply skills learned in training to their jobs . Our subject matter experts can serve in a consulting role to supply information to help you plan, implement, and assess key initiatives through strategic planning meetings, problem-solving sessions or working side by side with project teams . With access to state-of-the-art technical information and capacity-building techniques, our experts can be powerful reinforcements for your internal resources in the short or long term .

AssessmentsUse our proven tools to gauge your organization’s training needs, and your individuals’ skill and aptitudes at pre-hire, pre-promotion, and pre- or post-training .

FAQs

Continuing Education Units (CEUs)Upon successful completion, participants are awarded CEUs and a certificate of completion . A CEU is a unit of credit universally recognized to acknowledge participation in a qualified continuing education offering .

GuaranteeWe stand behind our training services . Should you be dissatisfied with our service, contact our office immediately so that we can work to resolve any issue to your complete satisfaction .

Cancellation or Postponement of WorkshopsCTC reserves the right to cancel its workshops . In the unlikely event a public workshop is cancelled participants will be notified . In the event a workshop is postponed, participants will be notified and given the option of maintaining enrollment in the rescheduled course or to withdraw . Updates regarding closings due to inclement weather will be posted on WCTC’s website (www .wctc .edu) or announced through local radio and television stations .

Waukesha County Technical CollegeCorporate Training CenterHarry V . Quadracci Center, Q Building800 Main St, Pewaukee, WI 53072

Monday - Friday8:00 a .m . – 5:00 p .m . Latonia Pernell, workshop [email protected] | 262 .691 .7829

Waukesha County Technical College does not discriminate on the basis of race, color, national origin, sex, sexual orientation, disability or age in employment, admissions or its programs or activities. The following position has been designated to handle inquiries regarding the College’s non-discrimination policies: Compliance Officer, 800 Main Street, Pewaukee, WI 53072 or 262.695.3481 or [email protected].

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