counseling techniques communication
TRANSCRIPT
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Counseling techniques
are used to help clients
understand their
communication
disabilities and discover
ways to adjust and cope
with themBlood, 1995
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• A speech-language pathologist or
audiologist may possess and practice
impressive technical skills related to
speech language pathology and
audiology.
However, such technical
skills are not sufficient in
providing good service to
a client.
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• “If a client cannot understand the
nature of the problem, as
delineated by the clinician, or if
the client cannot act constructively
upon the help which is offered by
the clinician, than the impressive
technical skills have gone for
naught” Schum (1986)
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• Counseling is the mutual exploration and exchange of ideas, attitudes, and feelings between a counselor and a client… specifically including
–a client’s misperceptions about the disorder
–a client’s misperceptions that create emotional overlays affecting self-concept, and
–a disparity between a client’s thoughts & feelings Cooper (1983)
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Sheehan (1970)• Create atmosphere of trust without
censorship– client is never wrong on a feeling level
• Focus on person who stutters, not the elimination of stuttering
• Emphasize the future, not the past• Help clients prepare for relapse and avoid
therapy induced guilt• Encourage clients to become own
clinicians
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Mowrer (1982)
• Made clear distinction between:
–Guidance: to provide information
–Counseling: to help solve
problems & adjustment issues
and
–Psychotherapy: to change
personality
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Emerick (1988)• Divided counseling approaches for
stuttering therapy into 3 categories– approaches that focused on changing speech
behavior, with the assumption that feelings and attitudes would improve as stuttering decreased
– approaches that focused on changing speech behavior, negative emotions, and maladaptive attitudes
– approaches that focused only on negative & maladaptive attitudes & ignored the behavior associated with speech
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A FORMULA FOR
SUCCESSFLUENCY SKILLS
+
COUNSELING
+
TEACHING RESPONSIBILITY
=
EFFECTIVE THERAPY
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The amount of time we
spend counseling our
clients typically increases
with the age of the client.
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Rational vs. Irrational
Emotional Responses
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Concern vs. Anxiety
–Concern: “I hope that this threat
does not happen, but if it does, it
would be unfortunate”
–Anxiety: “This threat must not
happen and it would be awful if
it did”
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Regret vs. Guilt• Regret: person feels badly about the
act or deed but not about himself.
–“I prefer not to act badly, but if I do, too bad!”
Guilt: person feels badly both about the act and himself
–“I must not act badly and if I do it’s awful and I am a rotten person”
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Annoyance vs. Anger• Annoyance: does not like what the
other has done but does not damn
him or her for doing it
• Anger: believes that the other
absolutely must not break the rule
and damns the other for doing so
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Disappointment vs. Shame/Embarrassment
• Disappointment: feels disappointed about own action, but accepts self in process…does not demand that she act well
• Shame/Embarrassment: recognizes he/she acted “stupidly” and condemns self for acting in a way that he/she should not have
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Suggested activities or “tools” to elicit these
feelings in your client...• Complete the sentences:
–Most of all I want….
–I’m afraid...
–People shouldn’t….
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Suggested activities or “tools”...
• Have client create a word picture
–write a series of words that describe yourself
–you can include things you like as well as things you don’t like
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• Count Me Out!!!!!!!– Read list of statements and check
those situations that you would presently avoid
– Examples• Introducing myself to another person
• Talking with close friends• Asking for a date
Suggested activities or “tools”...
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• Create a worry ladder
–hierarchy of worries
Suggested activities or “tools”...
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Strategies for building self-esteem
• Self talk
• become encouragers as clinicians
• validate child’s feelings
• cognitive activities
–self-rating scales
–being open about stuttering
– being a problem solver
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Counseling in Adolescents &
Adults who Stutter
It is possible to reduce a
client’s stuttering by
modifying his or her attitude
toward stuttering.
(Silverman, 1996)
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10 Fundamentals for
Counseling• Rarely be a problem solver; help
guide the client to coming up with
own solutions
• Trust your intuition
• Provide a sense of direction for the
client
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10 Fundamentals for
Counseling• Take care of your client; protect his/her
feelings; help him/her move at own pace
• Have a sense of humor
• Incorporate self-disclosure as an
important part of counseling; show that
you are willing to share as well.
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• Be open-minded
• Believe that clients are doing the best that they can
• mutual agreement on expectations for therapy between you and your client is essential
• Ask client for feedback
Blood (1995)
10 Fundamentals for
Counseling
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• Less avoidance
• acknowledgment of problem
• better self-concept as a speaker
• anticipation of fluency
(not stuttering)
Attitudinal changes are likely to result in a reduced severity
of stuttering
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• realistic expectations
• less embarrassment, guilt, shame
• acceptance of the problem
• sense of ownership & humor
Attitudinal changes likely to result in a reduced severity of
stuttering
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POWERR: Relapse management with
adolescents who stutter Blood
• Training techniques ina) problem solving
b) general communication skills
c) assertiveness
d) coping responses for stuttering episodes
e) realistic expectations for fluency & relapse
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• P = permission• O = ownership• W = well-being• E = esteem (of self)• R = resilience• R = Responsibility
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Techniques from the
POWERR GAME• help client see thing from different
perspective
• demystify stuttering
• Value-free listening
• Paraphrasing and summarizing
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• Encouraging
• Comforting and showing
empathy
• Clarifying
• Using silence
Techniques from the
POWERR GAME
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Peer Counseling
and
Self-Help Groups
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Definition
• People who stutter helping each
other by listening, sharing common
experiences, exploring options and
giving support.
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Self Help Group Goals
• Teach each other about dynamics of stuttering and how it affects individuals
• Help members feel better about themselves
• Validate members’ experiences
• Build self-confidence and self-esteem
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• Teach stress management techniques
• Teach members how to have fun
• Create a safe place to talk about feelings
• Strengthen coping skills
• Community outreach regarding stuttering
Self Help Group Goals