country club plaza mtg
TRANSCRIPT
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Proposal forNew Store Prototype Country Club Plaza
Kansas City, MO
26 August 2003
Barry Brady Nat HydeGlen Stevenson Tim MulliganBob Jones
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AGENDA
Renovation Overview N. Hyde• Prototype Overview T. Mulligan
–Interior Prototype• Next Steps/Schedule
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Interior Prototype• Host Process• Self Service Web Banking• Workstation• Universal Conference rooms
with collaborative furniture• Media Wall with seating• Community Corner• Universal calling cubes
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Host Station
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Host Station• Located at the primary entrance• Initial point of engagement • Host station staffed on a rotating basis• Bank of America Spirit
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Self Service Web Banking (SSWB)
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Self Service Web Banking (SSWB)• Located just inside the main entrance• On-line banking functions• Adjacent to Host Station• Graphic Identification
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Workstation
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Workstation
• Component located just adjacent to the Host Station
• Location for customer engagement if all of the conference rooms are occupied
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Conference Room
• Private meeting area • Customer in an interactive, discreet and
comfortable setting• Barriers removed, collaborative
environment
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Media Wall
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Media Wall• Combination shelving and media display
unit • Clear line of site from the front door• Sound transmitted to the adjacent
seating via directional speakers• Broadcast periodic training sessions
sponsored by the bank for both customers and associates
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Community Zone
• Kids Zone• Seniors Zone• Multi Cultural Zone
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Next StepsSchedule