Country President's Corner香港區總裁香港區總裁香港區總裁香港區總裁的話的話的話的話

Dear colleagues, Welcome to the latest issue of the Securitas Sentinel newsletter. We have completed the Employee Survey for this year, the replies from the staff are positive and the staff are eager to learn new skills and develop their career in Security Industry. So, we will organize more internal training for you to attend and introduce some courses by external course providers in order to help you improve your knowledge. Thank you for the support, your survey replies help us improve. With the Staff Reward Program, I am glad to know more than 20 staff redeemed their “Rewards” last quarter, this was amazing. We hope you would like the “Rewards” and we will continue to explore new “Rewards” for you. Please continue to “Earn and Redeem”. Lastly, there is a legal requirement under the Security Ordinance to conduct Teleprotection, with the launch of the new IVRS system reporting of the attendance and Teleprotection will be quicker. Please ensure you use the system and not just phone to the Care Centre. I wish you and your loved one a Merry Christmas and will communicate with you again soon. Douglas Renwick CPP, PSP Country President

致各員工： 歡迎大家閱讀最新一期公司通訊。我們已完成今年的員工問卷調查，大部份同事的回應都很正面，同事們都很想學習新的技能和於保安業繼續發展事業，這些都令我印象深刻。所以，塞科利達會提供更多的內部培訓和介紹一些由其他團體提供的有關保安課程給您們參考，使加強保安知識。多謝各位同事對員工問卷調查的支持，您們的回應使我們繼續進步。 至於「獎賞」- 員工獎賞計劃，今季我們有廿多名同事換取獎賞，反應非常勇躍，我感到很高興，再次多謝同事的支持，我們會努力尋找新的獎賞給大家。請各位勇躍地賺取積分及換取獎賞。 最後，提醒各位同事報平安更是保安條例要求，法律規定，務必遵守。我們鼓勵同事使用電話報更及崗位報到系統，它能準確記錄同事的出勤，請不要致電客戶服務中心，多謝各位合作。 聖誕節快來了，祝您及您的家人快樂。希望很快再與您們聯絡。 祝安 榮德傑(專業保安管理師，保安專業人員) 香港區總裁

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Excellence in Service傑出員工傑出員工傑出員工傑出員工獎獎獎獎2nd Quarter of 2013 Awarded staff 二零一三年第二二零一三年第二二零一三年第二二零一三年第二季得獎員工季得獎員工季得獎員工季得獎員工

In Q2/2013 2013, two employees received ‘Excellence in Service‘ certificates and $50 supermarket vouchers. Their performance was appreciated and recognized by the customers. Congratulations Mr. Tsui Tak Ming and Mr. Loo Kwok Keung and Thank You for your support. 在二零一三年第二季，我們有兩位前線同事獲頒「傑出員工」證書和港幣五十元禮券。這肯定了顧客對塞科利達員工的優秀工作表現。恭喜徐德明先生和盧國強先生，亦多謝顧客對我們的支持。

Mr. Tsui Tak Ming 徐德明

Mr. Loo Kwok Keung 盧國強

What’s New最新消息最新消息最新消息最新消息 Teleprotection and Post Reporting System Enhanced電話報更及崗位報到電話報更及崗位報到電話報更及崗位報到電話報更及崗位報到系統系統系統系統已已已已升級升級升級升級

We have launched the new IVRS system on 9th December 2013. The latest IVRS system makes the teleprotection, book on/off procedure faster. Our Branch Manager, Terrence Wong said “Teleprotection is legal requirement, please ensure to meet this obligation. Also, please be reminded to use IVRS system to book on/off in order to record your attendance record accurately. Please do not call the Care Centre directly. Thank you for your kind attention. Any questions, please ask your supervisor.” 公司的電話報更及崗位報到系統已於本年十二月九日更新及升級。新系統加快了電話報更及崗位報到的流程。我們的分區經理黃俊偉先生說：「報平安更是法律要求及保護同事於崗位的安全，同事們必須遵守。而電話報更及崗位報到系統亦能準確記錄同事的出勤，同事們請善用，請勿直接致電客戶服務中心。若有任何疑問，請聯絡您的上司。」

If you have any comment or you would like to see any article in the newsletter, please feel free to contact clara.shea@securitas.hk or phone to +852 2191 8918. 若你對公司通訊有任何意見，或對特別的題材有興趣，歡迎電郵至 clara.shea@securitas.hk 或致電+852 2191 8918與佘小姐聯絡。 8/F Por Yen Building, 478 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong 香港九龍長沙灣青山道 478號百欣大廈 8樓

Securitas Monthly Internal Training Schedule in 2014 Below shows our monthly training scheduled for 2014, if you would like to know more details on the training courses, please contact our Training Officer Mr. Kwan at 22732396. If you would like to attend a training course, firstly ask your supervisor for approval.

以下是二零一四年每月公司提供的培訓課程，想查詢更多詳情，請聯絡關澤科先生，電話：22732396。若有興趣參加，請先聯絡上司。

Month 月份月份月份月份 Title 課程名稱課程名稱課程名稱課程名稱 一月Jan 2014 Bribery Prevention 防止賄賂條例 二月Feb 2014 Supervisor Training 管理人員培訓 三月Mar 2014 Handling of abnormal person 危險人物的處理 四月April 2014 Customer Services 顧客服務 五月May 2014 Report Writing 書寫報告 六月June 2014 Retail Theft 店舖偷竊 七月July 2014 PCPD 私隱條例 八月Aug 2014 Fire Safety Ambassador 消防安全大使 九月Sept 2014 Basic First Aid 基本急救 十月Oct 2014 Lost Prevention 防止罪案 十一月Nov 2014 Regulation and Ordinance 保安有關條例 十二月Dec 2014 Road Safety 道路安全 ---------------------------------------------------------------------------------------------------------------------------------------------------------------- External Training for Your Career Path in Security Industry 自我增值自我增值自我增值自我增值為你於保安業的前途鋪路為你於保安業的前途鋪路為你於保安業的前途鋪路為你於保安業的前途鋪路 Being an employee in security industry, you may have gained lots of experience at work. However, have you thought about gaining more theoretical security knowledge and develop your career path in this industry? We recently came across a few courses in the market and would like to share with you. We know that there are still many more courses out there, please be careful to select the suitable courses and organization for yourself.

作為保安業的從業員，你們經過一段時間的工作，定必獲得不少工作經驗，但你們有否想過自我增值，報讀公司以外的保安課程？最近很多團體提供很多不同類型和程度的保安課程，以下的只作參考，但當你們選擇團體或課程時，請小心細閱詳情，提防受騙。

Organization 學校學校學校學校 / 組織組織組織組織 Course 課程課程課程課程 Hong Kong Security Association HKSA 香港保安業協會

Diploma for Professional Security Manager 專業保安文憑課程

The Hong Kong Management Association HKMA 香港管理專業協會 Advanced Diploma in Professional Security Trainer (ADPST) 專業保安導師高級文憑課程

The Open University of Hong Kong 香港公開大學 Diploma in Law Enforcement and Security Management 執法及保安管理文憑課程 Higher Diploma in Law Enforcement and Security Management 執法及保安管理高級文憑課程

New Cooling Vest 最新最新最新最新的的的的散熱散熱散熱散熱背背背背心心心心 Securitas Hong Kong is trialing a new Cooling Vest. Recently, we received a few requests from our staff that they need some fans as their posts were hot. Our Branch Manager Mr. Kenneth Tong said “We understand the temperature at certain sites can be very high, we are testing the features and functions of the cooling vest to see whether they are suitable and applicable for the sites. If it meets our needs, we will roll it out for other sites.” The secrets of the cooling vest: • Two mini fans are installed • Three small pockets are made for dry ice in the Cooling Vest

我們收到一些同事的意見關於需要安裝風扇於一些較酷熱及侷促的崗位，有見及此，公司決定試驗一件散熱背心。分區經理湯慶民先生說：「我們了解一些崗位的溫度高和侷促，所以我們決定試驗一件散熱背心，若功能理想，我們將會推行到其他崗位。」 散熱背心的原理是︰ • 安裝了兩個小型風扇 • 三個小口袋放乾冰

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Company Focus 公司焦點公司焦點公司焦點公司焦點

Securitas Toolbox塞科利達工具箱塞科利達工具箱塞科利達工具箱塞科利達工具箱 Tool No.7 – The Industry – 第第第第七七七七個工具個工具個工具個工具 – 業界業界業界業界 Securitas takes responsibility for the development of the entire industry. By influencing and cooperating with, among others, trade organizations, unions, public authorities and the law enforcement, Securitas helps to develop services as well as the market as a whole. An important aspect in this respect is raising standards and wages in the industry to ensure good access to qualified, well-trained personnel.

作為保安業其中一個領導者，我們有責任為整個行業的發展作出貢獻。通過不同渠道如︰商會、工會、政府部門和執法機構的互相合作及影響，塞科利達重點發展業務和市場為一整體，其中提升行業整體水平及薪酬，使能吸引更多更高素質的人材加入我們的隊伍。

Mr. Kwan Check For, Training Officer 關澤科先生，培訓主任

“Reward 獎賞獎賞獎賞獎賞” - Staff Reward Program 員工獎賞計劃員工獎賞計劃員工獎賞計劃員工獎賞計劃 We received a lot of reward redemptions again in this quarter, Thank you for all of your support towards the Staff Reward Program. Accordingly to our staff,

the most popular reward is supermarket vouchers and one of our staff has redeemed the hotel voucher. We will explore more rewards for our

staff, please do not hestitate to let us know your

suggestion. Again, please support this program by accumulating the “Reward Points“ and redeeming your “Rewards“. Your accumulated reward points are shown on your pay slip quarterly. Check it out! Rewards are waiting for you. 今季我們繼續收到很多換取獎賞的傳真表格，反應非常熱烈，多謝各位同事支持「獎賞」- 員工獎賞計劃。根據「獎賞」的換取情況，最受歡迎的是超級市場禮券，我們亦有同事換取酒店自助餐券。我們會繼續尋找新的「獎賞」給各位同事，若你對獎賞計劃有任何建議，請告訴我們，我們需要你們的聲音。請各位繼續支持「獎賞」，儲積分及換取獎賞禮品。你的積分會列印於每季的糧單上，請參閱。莫遲疑，快來換取獎賞禮品吧﹗

----------------------------------------------------------------------------------------------------------------------------------- Employee Survey Result 2013 二二二二零一三年零一三年零一三年零一三年員工員工員工員工問卷調查問卷調查問卷調查問卷調查 The employee survey for this year was finished on 30th June 2013. We sent out over 1000 surveys to our staff and received 147 returns; the response rate was about 14%. Some highlights of the survey results: Training: 17% respondents would like to receive training regarding security training / security system / information security, 15% respondents are interested in first aid course and 12% are interested in language course. Suggestions to increase employee satisfaction: 14% respondents would like us to increase communication e.g. email directly link to relevant department / provide information to staff by SMS. 11% respondents would like to improve their knowledge about law and safety. Thank you for the reply and the support of the employee survey. We will continue to work on your concern and help improve your job skill in order to make you to be confident at

the workplace and the customer to be happy with your performance. 員工問卷調查已於二零一三年六月三十日結束，我們派發了超過一千份問卷，收回一百四十七份，回應率 14%。以下是一些調查結果與各位同事分享︰ 培訓方面培訓方面培訓方面培訓方面︰︰︰︰17%回應者想得到有關保安員/保安系統/資訊保安的培訓；15%回應者對急救課程感興趣；12%回應者對語言課程感興趣。 增加員工增加員工增加員工增加員工滿意程度方面滿意程度方面滿意程度方面滿意程度方面︰︰︰︰14%回應者希望公司能增加溝通，例如︰電郵直接給有關部門 / 使用電話短訊；11%回應者想增加法律和安全的知識。多謝各位的回應和對員工問卷調查的支持。公司會繼續努力關注各同事的需要和幫助改善同事的工作技能，使同事對崗位的工作增加信心，並使客戶滿意服務表現。

The respondents of the Employee Survey were entered the lucky automatically, a list of winners is on the right. Their gifts have been delivered to them. 交回問卷的同事會自動參加抽獎，得獎者的姓名列於右面，獎品亦已送到各位手中。

Hk$100 Wellcome Voucher 惠康超級市場一百元現金券惠康超級市場一百元現金券惠康超級市場一百元現金券惠康超級市場一百元現金券 Securitas Coffee Tumbler 塞科利達保溫杯塞科利達保溫杯塞科利達保溫杯塞科利達保溫杯 Thapa Purnima 呂永城 林金莉 黎小娟

Thaopa Rekha 蘇敏琪 何秉棠 Bailey John H 周聲輝 張軒婷 李俊男 李裕豪 羅碧玲 譚秀雲 朱偉文 曾偉業 張薇 黃慧心 溫秉申 鍾漢華

Environment, Health and Safety (EH&S) 環境環境環境環境、、、、健康及安全健康及安全健康及安全健康及安全Hand, Foot and Mouth Desease 手足口手足口手足口手足口病病病病 Hand, foot and mouth disease (HFMD) is a common disease in children caused by enteroviruses such as coxsackieviruses and enterovirus 71 (EV71). The disease mainly spreads by contact with nose and throat discharges, saliva, fluid from vesicles or patients' stool, or after touching contaminated objects. It may associate with severe outcome. The usual peak season for HFMD is from early summer to autumn, with a smaller peak in winter.

Clinical features

The disease is mostly self-limiting and resolves in 1 week. It usually begins with fever, poor appetite, tiredness and sore throat. One to two days later, painful ulcers will develop inside the mouth, and non-itchy skin rash with vesicles will appear mainly on the hands and feet.

Prevention

1. Always keep hands clean by frequent hand washing 2. Cover mouth and nose when sneezing and coughing 3. Avoid close contact with infected persons 4. Disinfect objects and the environment with diluted household bleach

Source: Department of Health

手足口病是一種常見於兒童的疾病，通常由腸病毒如柯薩奇病毒和腸病毒 71型引起。這種疾病主要透過接觸患者的鼻或喉嚨分泌物、唾液、穿破的水泡和糞便或觸摸受染污的物件而傳播，有可能會引致嚴重後果。它的高峰期一般由初夏至秋季，有時候亦會於冬季出現。

病徵病徵病徵病徵 大部份患者都會在 1星期內自行痊癒。病發初期，通常會出現發燒、食慾不振、疲倦和喉嚨痛。一至兩天後，口腔出現疼痛的潰瘍。另外，手掌及腳掌亦會出現紅疹。

預防方法預防方法預防方法預防方法 1. 經常洗手，保持雙手清潔。 2. 打噴嚏或咳嗽時要掩著口和鼻。 3. 避免與患者有親密接觸。 4. 用稀釋家用漂白水清潔物件或環境。

資料來源: 衞生署