county of prince williameservice.pwcgov.org/finance/purchasing/contracts/9093sa4.pdf · the county...

COUNTY OF PRINCE WILLIAM 1 County Complex Court, (MC 460) Prince William, Virginia 221 -9201 92(703) 792-6770 Metro 631-1703, Ext. 6770 Fax: (703) 792-4611

FINANCE DEPARTMENT

Purchasing

CONTRACT: 9093SA4

SUBJECT: 800 MHz Public Safety Radio System Spare Parts and Service Between: PRINCE WILLIAM COUNTY 1 COUNTY COMPLEX COURT (MC460) PRINCE WILLIAM, VA 22192-9201 (703) 792-6770 METRO 631-1703 EXT 6770 And the Contractor: Motorola, Inc.

1309 East Algonquin Road Schaumburg, IL 60196 800-247-2346

This Contract is entered into this 10 day of June, 2009, by and between the Board of County Supervisors of Prince William County, Virginia, or its authorized agents, and the Contractor identified above for services identified herein, on the following terms and conditions. This Contract is prepared in accordance with the Purchasing Regulations of Prince William County, which are incorporated herein by reference.

An Equal Opportunity Employer

Contract No. 9093SA4

TABLE OF CONTENTS PAGE

SECTION I ..................................................................................................................................... 1 SPECIAL PROVISIONS................................................................................................................ 1

I.1 Definitions....................................................................................................... 1 I.2 Contract Period ............................................................................................... 1 I.3 Incorporation of Documents ........................................................................... 1 I.4 Provision of Services ...................................................................................... 2 I.6 Method of Payment......................................................................................... 3 I.7 Time of the Essence and Completion ............................................................. 3 I.8 Inspection and Acceptance ............................................................................. 3 I.9 Insurance ......................................................................................................... 4 I.10 Hold Harmless ................................................................................................ 4 I.11 Task Orders..................................................................................................... 4 I.12 Price Adjustments ........................................................................................... 5 I.13 Address for Notices, Purchase Orders & Remittances ................................... 5 I.14 Confidential Information ................................................................................ 5 I.15 Limitation of Liability..................................................................................... 6 I.16 Warranties:...................................................................................................... 6

SECTION II .................................................................................................................................... 8 GENERAL PROVISIONS ............................................................................................................. 8

II.1 Assignability of Contract ................................................................................ 8 II.2 Modifications or Changes to the Contract ...................................................... 8 II.3 Employment Discrimination for Contracts Over $10,000.............................. 8 II.4 Drug-free Workplace to be Maintained by Contractor for Contracts over $10,000.00................................................................................................................... 9 II.5 Claims/Disputes .............................................................................................. 9 II.6 Termination for Convenience of the County ................................................ 10 II.7 Termination for Default ................................................................................ 11 II.8 Termination for Non-Appropriation of Funds .............................................. 11 II.9 Payments to Subcontractors.......................................................................... 11 II.10 Examination of Records................................................................................ 12 II.11 Ethics in Public Contracting ......................................................................... 12 II.12 Governing Law and Choice of Forum .......................................................... 13 II.13 Integration ..................................................................................................... 13 II.14 Immigration Reform and Control Act of 1986 ............................................. 13

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SECTION I

SPECIAL PROVISIONS

I.1 Definitions "County" shall mean the Board of County Supervisors of Prince William County, Virginia, or the using department identified below and authorized by the Purchasing Regulations or other law to enter into Contracts. "Using Department" for the purpose of this Contract shall mean Office of Information Technology, Radio Communications. "Contract Administrator" assigned to administer this Contract for the County is Sam Somers, Radio Communications Manager. "Contractor" shall mean:

Motorola, Inc. 1309 East Algonquin Road Schaumburg, IL 60196 800-247-2346

whose authorized representative is Tej Parikh, Service Representative, who is responsible for the performance obligation of the Contractor under this Contract.

I.2 Contract Period The term for this Contract shall be from date of execution through January 31, 2010. The option to extend the Contract shall be for four (4) additional one year periods, contingent upon availability of funds for the purpose. The option to renew the Agreement shall be by mutual written agreement of the parties. The County shall give the Contractor reasonable written notice of intent to renew prior to the expiration date of the current contract. In the absence of any notification to renew, the contract shall automatically terminate on the expiration date specified in the contract. Agreement to extend the contract term shall not be final until the Contractor provides written acknowledgement of the extension.

I.3 Incorporation of Documents

The following documents are hereby incorporated by reference into this Contract:

1. Attachment A - Discount Pricing list 2. Attachment B - Service Terms and Conditions 3. Attachment C - End User Training 4. Exhibit A - Software License Agreement

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5. Service Agreement/Statement of Work 6. 2009 Product and System Technical Training Course Catalog

In the event of an inconsistency between the above referenced documents the inconsistency shall be resolved by giving precedence in the order listed. This Contract shall take precedence over all the documents referenced above.

I.4 Provision of Services

The Contractor hereby agrees to provide support, training and spare parts as required for Prince William County’s 800 MHz Public Safety Radio System as described herein and further outlined in the attachments to this Contract. County Responsibilities: The County of Prince William, Virginia (County) will purchase from Motorola certain Spare Parts, Radio Services Software, Software Subscription Maintenance Agreement Licenses, Motorola Tech Center On-Line Monitoring, Technical Training, Technical Support Services on an as needed basis to repair and maintain the Public Safety 800 MHz Radio System (System). All County Agencies are eligible to make purchases and requests support services under the provisions of this contract. County Agencies will prepare Task Orders for the products and services available under this contract. County Agencies will prepare Purchase Orders in accordance with the Purchasing Regulations to purchase Motorola products and services. Motorola Responsibilities: Motorola shall deliver in a timely manner the products and services specified in this contract on an as needed basis. Motorola shall provide twenty-four (24) hour expedited delivery emergency service for critical replacement parts determined by the County to be affecting essential system services. Motorola shall provide on a time and material basis depot level repair of radio equipment as requested by County Agencies on an as needed basis. Motorola shall provide, on an as needed basis, a Technologist Specialist on-site in the County to provide tuning, adjustments, settings, alignments, repair, maintenance and any other necessary support services that may be needed for maintenance of the 800 MHz Radio System Infrastructure on an as needed basis. Motorola shall provide a Technologist Specialist or other technical qualified expert by telephone to the County for technical assistance consultation regarding the System on an as needed basis. Motorola shall program and install mobile radios and accessories into vehicles on an as needed basis. Propagation Signal Level and Reliability – If the County determines that enhancements to RF coverage are required, special devices such as passive antenna arrays or bi-directional amplifiers may be purchased by the County on an as needed basis. The County may purchase, at its option, all or any of the service and equipment solution for a particular building. Solutions to address building coverage must address coverage in all stairwells, elevator shafts, and on all floors.

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Points of Contact: Motorola shall have a knowledgeable contact person available to the County during normal business hours empowered to check on and resolve billing questions and issues. Any billing inquiry or problem shall normally be resolved within (3) business days. Motorola will provide the telephone number and facsimile number of the billing contact person. Motorola shall have a manager available during normal business hours and on call at all other times that is accountable for service issues such as: Routine service issues or questions Special service needs Emergency service needs Motorola shall provide the telephone number and facsimile number of the responsible manager. Workmanship: Motorola warrants pursuant to its standard warranty all parts and accessories furnished under this contract. Additionally, Motorola warrants that any end products, and any parts, modules, and components contained in these products will perform as if new, and Motorola will replace any defective materials or parts, whether new or used, within the stated warranty period. No parts, modules, or component are of an age or condition as to impair their performance, usefulness, and safety. I.5 Contract Amount

In return for the services identified above, and subject to the "Non-Appropriation of Funds" clause herein, the County certifies that sufficient funds are budgeted and appropriated and shall compensate the Contractor in accordance with such formula for payments as set forth in the attachments to this Contract.

I.6 Method of Payment

The Contractor shall submit invoices listing the services performed and completed. The invoice should cite the Purchase Order Number, Contract Number and date of services or delivery of an end product. The County will make payment to the Contractor, net 30 days or in accordance with discount terms, if offered, after receipt of an acceptable invoice and satisfactory completion of each of the requested services.

I.7 Time of the Essence and Completion

Time shall be of the essence to this Contract, except where it is herein specifically provided to the contrary.

I.8 Inspection and Acceptance

All tasks and reports shall be conducted and completed in accordance with recognized and customarily accepted industry practices, and shall be considered complete when the deliverables are approved as acceptable by the Contract Administrator in writing. In the event of rejection of any report or deliverable, the Contractor shall be notified in writing and shall have 10 working days from date of issuance of notification to correct the deficiencies

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and resubmit the report/deliverable. Failure to submit acceptable work within the 10 days shall constitute a breach of the contract for which the Contractor may be held in default. Title to the Equipment will pass to County upon delivery to, and inspection of Equipment. Title to Software will not pass to County at any time. Risk of loss will pass to County upon delivery of the Equipment to the County. Motorola will pack and ship all Equipment in accordance with good commercial practices.

I.9 Insurance The Contractor shall maintain insurance, in an amount and a form set forth in the attached Certificate of Insurance.

I.10 Hold Harmless The Contractor hereby agrees to indemnify and hold harmless Prince William County, Virginia, its officers, agents and all employees and volunteers, from any and all claims for property damage, bodily injuries and personal injuries to the public, including cost of investigation, all reasonable attorney fees, and the cost of appeals arising out of any such claims or suits, because of any and all negligent acts or omissions of the Contractor, including its agents, Subcontractors, employees and volunteers, in connection with work under this Contract. It is understood and agreed that the Contractor is at all times herein acting as an independent Contractor.

I.11 Task Orders

Task orders will be issued for services covered under this Contract. The task order will contain the following: The agreed upon scope of work. The agreed upon schedule. The agreed upon deliverables. The estimated staffing by position title, estimated number of hours for each, billable rates of pay and total estimated cost for the task. County Agencies will prepare Task Orders to Motorola for products and services covered under this contract. Motorola shall prepare a price quotation in accordance with the prices listed under this contract for the requested products and services. County Agencies will prepare Purchase Orders in accordance with the Purchasing Regulations to purchase the products and services from Motorola. Motorola shall deliver products and services as specified on the County Purchase Order. The terms and conditions set forth in this contract shall supercede any terms and conditions on the back of any Purchase Order. All Purchase Orders shall reference this contract. Motorola shall invoice the County Agencies for delivered products and services. The County shall make payment net 30 days after receipt of the invoice.

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Motorola provided depot level repairs shall be completed and radios returned to the County Radio Shop within a six working day turn-around period. Weekends and holidays are not included as working days. Motorola shall make its best effort to keep the turn-around time as close to three (3) days as possible. Motorola shall provide upon request a Technologist Specialist on site in the County within eight (8) hours after receipt of a request for services.

I.12 Price Adjustments

Motorola prices for spare parts are subject to 23% off the Motorola List Price in accordance with the Motorola Technical User Group (MTUG) offering to the County as a MTUG member. Drop Ship items are discounted at 5% and all other Motorola products will be offered at 15% off the current list prices. There will be no discount on Motorola Software. Prices are subject to change on these published part items. Purchases for BDA's "Bi-Directional Antenna Systems", pricing will be honored at the current published price plus a 1.9% CPI adder to the BDA price. This price will be honored till the end of 2009.

I.13 Address for Notices, Purchase Orders & Remittances

Remittances: Motorola, Inc. PO Box 905311 Charlotte, NC 28290-5311 All other documents (Including Notices, Purchase Orders and Task Orders, etc.) Mark Waters 9926 S. Park Circle Fairfax Station, VA 22039 FAX 703-569-8087

I.14 Confidential Information

Subject to applicable public records laws, each Party will: maintain the confidentiality of the other Party’s confidential information and not disclose it to any third party, except as authorized by the disclosing Party in writing or as required by a court of competent jurisdiction; restrict disclosure of confidential information to its employees who have a “need to know” and not copy or reproduce the confidential information; take necessary and appropriate precautions to guard the confidentiality of the confidential information, including informing its employees who have access to it that it is confidential and not to be disclosed to others, but those precautions will be at least the same degree of care that the receiving Party applies to its own confidential information and will not be less than reasonable care. Notwithstanding the above, the Parties acknowledge that this Agreement and any deliverable, upon a request by a third party, are subject to disclosure under the Virginia Freedom of Information Act (“VFOIA”) and nothing in this Agreement shall be deemed to restrict, impair, or burden the County’s compliance with the VFOIA. In accordance therewith, the Parties agree that absent a valid exemption, County will allow public access to all documents, papers, letters, or other material subject to VFOIA that are made or received by the County in conjunction with this Agreement. The parties further acknowledge that this Agreement is open for public access.

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I.15 Limitation of Liability

This limitation of liability provision shall apply notwithstanding any contrary provision in this Agreement. Except for personal injury or death or intentional direct damage to equipment caused by Motorola, Motorola’s total liability, whether for breach of contract, warranty, negligence, strict liability in tort, indemnification, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the price of the Equipment, Software, or services with respect to which losses or damages are claimed. Although the parties acknowledge the possibility of such losses or damages, they agree that Motorola will not be liable for any commercial loss; inconvenience; loss of use, time data, goodwill, revenues, profits or savings; or other special, incidental, indirect, or consequential damages in any way related to or arising from this agreement, the sale of use of the equipment or software, or the performance of services by Motorola pursuant to this agreement. This limitation of liability will survive the expiration or termination of this Agreement. No action for breach of this Agreement or otherwise relating to the transactions contemplated by this Agreement may be brought more than one (1) year after the accrual of such cause of action, except for money due upon an open account.

I.16 Warranties:

EQUIPMENT WARRANTY. One (1) year from the date of shipment, Motorola warrants that the Equipment under normal use and service will be free from material defects in materials and workmanship. MOTOROLA SOFTWARE WARRANTY. Unless otherwise stated in the Software License Agreement, during the Warranty Period, Motorola warrants the Motorola Software in accordance with the terms of the Software License Agreement and the provisions of this Section that are applicable to the Motorola Software. EXCLUSIONS TO EQUIPMENT AND MOTOROLA SOFTWARE WARRANTIES. These warranties do not apply to: (i) defects or damage resulting from: use of the Equipment or Motorola Software in other than its normal, customary, and authorized manner; accident, liquids, neglect, or acts of God; testing, maintenance, disassembly, repair, installation, alteration, modification, or adjustment not provided or authorized in writing by Motorola; Customer’s failure to comply with all applicable industry and OSHA standards; (ii) breakage of or damage to antennas unless caused directly by defects in material or workmanship; (iii) Equipment that has had the serial number removed or made illegible; (iv) batteries (because they carry their own separate limited warranty) or consumables; (v) freight costs to ship Equipment to the repair depot; (vi) scratches or other cosmetic damage to Equipment surfaces that does not affect the operation of the Equipment; and (vii) normal or customary wear and tear. WARRANTY CLAIMS. To assert a warranty claim, Customer must notify Motorola in writing of the claim before the expiration of the Warranty Period. Upon receipt of this notice, Motorola will investigate the warranty claim. If this investigation confirms a valid warranty claim, Motorola will (at its option and at no additional charge to Customer) repair the defective Equipment or Motorola Software, replace it with the same or equivalent product, or refund the price of the defective Equipment or Motorola Software. That action will be the full extent of Motorola’s liability for the warranty claim. If this investigation indicates the warranty claim is not valid, then Motorola may invoice Customer for responding to the claim on a time and materials basis using Motorola’s then current labor rates. Repaired or replaced product is warranted for the balance of the original applicable Warranty Period. All replaced products or parts will become the property of Motorola.

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Motorola is responsible for all charges incurred in returning defective parts to Motorola’s, Subcontractor’s, or suppliers’ plants, and in shipping repaired or replacement parts to the County. Labor to perform warranty services will be provided at no charge to correct any defects discovered during the warranty period. ORIGINAL END USER IS COVERED. These express limited warranties are extended by Motorola to the original user purchasing the Products for commercial, industrial, or governmental use only, and are not assignable or transferable. DISCLAIMER OF OTHER WARRANTIES. THESE WARRANTIES ARE THE COMPLETE WARRANTIES FOR THE EQUIPMENT AND MOTOROLA SOFTWARE PROVIDED UNDER THIS AGREEMENT AND ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

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SECTION II

GENERAL PROVISIONS

II.1 Assignability of Contract Neither this Contract, nor any part hereof, may be assigned by the Contractor to any other party without the express written permission of the County.

II.2 Modifications or Changes to the Contract

All modifications and changes to the Contract shall be in writing. The head of the Using Department of this Contract, with the concurrence of the Purchasing Manager (except as otherwise provided by the Purchasing Regulations), shall, without notice to any sureties, have the authority to order changes in this Contract which affect the cost or time of performance. Such changes shall be ordered in writing specifically designated to be a "Change Order." Such orders shall be limited to reasonable changes in the services to be performed or the time of performance; provided that the Contractor shall not be excused from performance under the changed Contract by failure to agree to such changes, and it is the express purpose of this provision to permit unilateral changes in the Contract subject to the conditions and limitations herein. The Contractor need not perform any work described in any change order unless it has received a certification from the County that there are funds budgeted and appropriated sufficient to cover the cost of such changes. The Contractor shall make a demand for payment for completed changed work within 30 days of receipt of a change order, unless such time period is extended in writing, or unless the Purchasing Manager requires submission of a cost proposal prior to the initiation of any changed work or supplies. Later notification shall not bar the honoring of such claim or demand unless the County is prejudiced by such delay. No claim for changes ordered hereunder shall be considered if made after final payment in accordance with the Contract.

II.3 Employment Discrimination for Contracts Over $10,000

1. During the performance of this Contract, the Contractor agrees as follows: a. The Contractor will not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, disability, or any other basis prohibited by state law relating to discrimination in employment, except where there is a bona fide occupational qualification reasonably necessary to the normal operation of the Contractor. The Contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices setting forth the provisions of this nondiscrimination clause. b. The Contractor, in all solicitations or advertisements for employees placed by or on behalf of the Contractor, will state that such Contractor is an equal opportunity employer. c. Notices, advertisements, and solicitations placed in accordance with Federal law, rule, or regulation shall be deemed sufficient for the purpose of meeting the requirements of this section.

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2. The Contractor will include the provisions of the foregoing paragraphs a, b, and c in every Subcontract or purchase order over $10,000.00, so that the provisions will be binding upon each Subcontractor or Contractor.

II.4 Drug-free Workplace to be Maintained by Contractor for Contracts over $10,000.00 During the performance of this Contract, the Contractor agrees to (i) provide a drug-free workplace for the Contractor's employees; (ii) post in conspicuous places, available to employees and applicants for employment, a statement notifying employees that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the Contractor's workplace and specifying the actions that will be taken against employees for violations of such prohibition; (iii) state in all solicitations or advertisements for employees placed by or on behalf of the Contractor that the Contractor maintains a drug-free workplace; and (iv) include the provisions of the foregoing clauses in every Subcontract or purchase order over $10,000.00, so that the provisions will be binding upon each Subcontractor or Contractor. For the purpose of this section, "drug-free workplace" means a site for the performance of work done in connection with a specific Contract awarded to a Contractor in accordance with this chapter, the employees of whom are prohibited from engaging in the unlawful manufacture, sale, distribution, dispensation, possession, or use of any controlled substance or marijuana during the performance of this Contract.

II.5 Claims/Disputes In accordance with Section 2.2-4363, VA Code Ann., this provision shall be followed for consideration and handling of all claims by the Contractor under this contract. Section 2.2-4365, VA Code Ann., is not applicable to this Contract, and under no circumstances is this paragraph to be construed as an administrative appeals procedure governed by Section 2.2-4365, VA Code Ann. Notice of the intent to submit a claim setting forth the basis for any claim shall be submitted in writing within ten (10) days after the occurrence of the event giving rise to the claim, or within ten (10) days of discovering the condition giving rise to the claim, whichever is later. In no event, shall any claim arising out of this Contract be filed after the submission of the request for Final Payment by the Contractor. Claims by the Contractor with respect to this Contract shall be submitted in writing in the first instance for consideration by the Contract Administrator. The decision of the Contract Administrator shall be rendered in writing within forty-five (45) days from the receipt of the claim from the Contractor. If the Contractor is not satisfied with the decision or resolution of the Contract Administrator, the Contractor may file a formal dispute with regards to the claim with the Prince William County Director of Finance, which claim shall be received within thirty (30) days of the date of decision of the Contract Administrator. The Director of Finance shall reduce his or her decision to writing and shall mail or otherwise furnish a copy of this decision to the Contractor within forty-five (45) days of the receipt of the claim from the Contractor. The decision of the Director of Finance shall be final on behalf of Prince William County unless the Contractor submits the claim to the County Executive within thirty (30) days of the Director of Finance's decision. The Contractor may submit the claim to the County Executive by mailing or otherwise furnishing the Purchasing Manager a copy of the claim and a request for the County Executive's determination. The County Executive's decision on the claim shall be rendered in writing to the Contractor within forty-five (45) days of the Purchasing Manager's receipt of the request from the Contractor, and shall be final and binding on behalf of Prince William County, unless the Contractor submits the claim for determination by the Board of County Supervisors by mailing or otherwise furnishing the Purchasing Manager a copy of the claim, along with a request for determination by the Board within thirty (30) days of the County Executive's decision. The Board shall consider the claim and render a decision within forty-five (45) days of the date on which the Board hears the

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claim in open meeting. The Board's procedure in considering claims under this Contract shall be the same as that for other decisions of the Board on claims made under Section 15.2-1245 et seq., VA Code Ann. The decision of the Board shall be final. Should any decision-maker designated under this procedure fail to make a decision within the time period specified, then the claim is deemed to have been denied by the decision-maker. Pending a final determination of a claim, the Contractor shall proceed diligently with the performance of the Work under the Contract. In accordance with the provisions of Section 2.2-4363, VA Code Ann., full compliance with this procedure set forth in the provision shall be a precondition to the filing of any lawsuit by the Contractor against the Board of County Supervisors of Prince William County arising out of this Contract.

II.6 Termination for Convenience of the County The parties agree that the County may terminate this Contract, or any work or delivery required hereunder, from time to time either in whole or in part, whenever the County Executive of Prince William County shall determine that such termination is in the best interests of the County. Termination, in whole or in part, shall be effected by delivery of a Notice of Termination signed by the County Executive or his designee, mailed or delivered to the Contractor, and specifically setting forth the effective date of termination. Upon receipt of such Notice, the Contractor shall: 1. Cease any further deliveries or work due under this Contract, on the date, and to the extent, which may be

specified in the Notice; 2. Place no further orders with any subcontractors except as may be necessary to perform that portion of this

Contract not subject to the Notice; 3. Terminate all subcontracts except those made with respect to Contract performance not subject to the Notice; 4. Settle all outstanding liabilities and claims which may arise out of such termination, with the ratification of

the Purchasing Manager of Prince William County; and 5. Use its best efforts to mitigate any damages which may be sustained by it as a consequence of termination

under this clause. After complying with the foregoing provisions, the Contractor shall submit a termination claim, in no event later than six (6) months after the effective date of its termination, unless an extension is granted by the Purchasing Manager. The Purchasing Manager, with the approval of the County's signatory to this Contract, shall pay from the using department's budget reasonable costs of termination, including a reasonable amount for profit on supplies or services delivered or completed. In no event shall this amount be greater than the original Contract price, reduced by any payments made prior to Notice of Termination and further reduced by the price of the supplies not delivered, or the services not provided. This Contract shall be amended accordingly, and the Contractor shall be paid the agreed amount.

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In the event that the parties cannot agree on the whole amount to be paid to the Contractor by reason of termination under this clause, the Purchasing Manager shall pay to the Contractor the amounts determined as follows, without duplicating any amounts which may have already been paid under the preceding paragraph of this clause: 1. With respect to all Contract performance prior to the effective date of Notice of Termination, the total of:

a. Cost of work performed or supplies delivered; b. The cost of settling and paying any reasonable claims as provided in subparagraph (4), above; c. A sum as profit on (a) determined by the Purchasing Manager to be fair and reasonable.

2. The total sum to be paid under (a) above shall not exceed the Contract price, as reduced by the amount of

payments otherwise made, and as further reduced by the Contract price of work or supplies not provided. In the event that the Contractor is not satisfied with any payments which the Purchasing Manager shall determine to be due under this clause, the Contractor may appeal any claim to the Board of County Supervisors in accordance with the "Claims/Disputes" clause of this Contract. The Contractor shall include similar provisions in any subcontract, and shall specifically include a requirement that subcontractors make all reasonable efforts to mitigate damages which may be suffered. Failure to include such provisions shall bar the Contractor from any recovery from the County whatsoever of loss or damage sustained by a subcontractor as a consequence of termination for convenience.

II.7 Termination for Default Either party may terminate this Contract, without further obligation, for the default of the other party or its agents or employees with respect to any agreement or provision contained herein.

II.8 Termination for Non-Appropriation of Funds If funds are not appropriated for any succeeding fiscal year subsequent to the one in which this Contract is entered into, for the purposes of this Contract, then the County may terminate this Contract upon thirty (30) days prior written notice to the Contractor. Should termination be accomplished in accordance with this Section, the County shall be liable only for payments due through the date of termination.

II.9 Payments to Subcontractors In the event that the Contractor utilizes a subcontractor for any portion of the work under this Contract, the Contractor hereby agrees to: 1. The Contractor shall take one (1) of the two (2) following actions within seven (7) days after receipt of

amounts paid to the Contractor by the County for work performed by a subcontractor under the Contract.

a. Pay a subcontractor for the proportionate share of the total payment received from the County attributable to the work performed by that subcontractor under the Contract; or

b. Notify the agency and any subcontractors, in writing, of its intention to withhold all or a part of the

subcontractor's payment with the reason for nonpayment.

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2. The Contractor shall be obligated to pay interest to a subcontractor on all monies owed by the Contractor that

remain unpaid after seven (7) days following receipt by the Contractor of payment from the County for work performed by a subcontractor under the Contract, except for amounts withheld under Subsection 1 b. of this section. The Contractor's obligation to pay an interest charge to a subcontractor pursuant to the provisions of this section may not be construed to be an obligation by the County. A contract modification may not be made for the purpose of providing reimbursement for any such interest charge. A cost reimbursement claim may not include any amount for reimbursement for such interest charge.

3. Unless otherwise provided under the terms of this Contract, interest shall accrue at the rate of one percent

(1%) per month. 4. The Contractor is hereby required to include in each of its subcontracts a provision requiring each

subcontractor to otherwise be subject to the same payment and interest requirements set forth in subsection 2. and 3. of this section with respect to each lower-tier subcontractor.

II.10 Examination of Records The Contractor agrees that the County, or any duly authorized representative, shall, until the expiration of three (3) years after final payment hereunder, have access to and the right to examine and copy any directly pertinent books, documents, papers and records of the Contractor involving transactions related to this Contract. County’s inspection is limited to the verification of shipment to invoice quantities and shipment receipts. After County provides thirty days’ written notice, County may send a representative to a Motorola facility during normal business hours to conduct such limited review, or at County’s request Motorola will provide copies of the specific documents to County’s location for its review. Motorola books and records provided to County pursuant to this provision shall not be used, duplicated or disclosed to any other third party without the express written permission of Motorola. In no circumstances will Motorola be required to create or maintain documents not kept in the ordinary course of Motorola’s business operations, nor will Motorola be required to disclose any information, including but not limited to product cost data, which it considers confidential or proprietary to Motorola. The Contractor further agrees to include in any subcontract for more than $10,000 entered into as a result of this Contract, a provision to the effect that the subcontractor agrees that the County or any duly authorized representative shall, until the expiration of three (3) years after final payment under the subcontract, have access to and the right to examine and copy any directly pertinent books, documents, papers and records of such Contractor involved in transactions related to such subcontract, or this Contract. The term "subcontract" as used herein shall exclude subcontracts or purchase orders for public utility services at rates established for uniform applicability to the general public. The period of access provided herein for records, books, documents and papers which may relate to any arbitration, litigation, or the settlement of claims arising out of the performance of this Contract or any subcontract shall continue until any appeals, arbitration, litigation or claims shall have been finally disposed of.

II.11 Ethics in Public Contracting The Contractor hereby certifies that it has familiarized itself with Article 6 of Title 2.2 of the Virginia Public Procurement Act, Sections 2.2-4367 through 2.2-4377, VA Code Ann., and that all amounts received by it, pursuant to this Procurement, are proper and in accordance therewith.

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http://motorola-wls.motolms.com/Dynamic/region.asp

MOTOROLA INC. - Prince William County 1/1/2009- 12/31/2009 PRICES REFLECT INFIELD INSTALL/PROGRAMMING INFIELD REMOVEALS PRICE Dash Mount $103.85 Trunk Mount $115.40 Dual Control Head $162.30 Motorcycle $150.00 Vehicular Adapters $103.85 Vehicular Chargers $103.85 Local Control Station $230.80 Remote Control Station $230.80 Hare Wire Single Unit Vehicle Charger $103.85 Mobile Data Computer $126.92 INFIELD INSTALLATION FOR STANDARD SEDAN AND SMALL VEHICLE Dash Mount $288.50 Trunk Mount $380.80 Dual Control Head $576.95 Motorcycle $796.15 Vehicular Adapters $288.50 Vehicular Chargers $288.50 Local Control Station $846.15 Remote Control Station $896.30 Hard Wire Single Unit Charger $288.50 Mobile Data Computer $380.77 Grounding for Local/Remote Control Stn $730.80 Programming: Mobiles/Portables $53.85

Attachment A a) Digital subscriber radios 700/800 MHz (portable) 26% b) Digital subscriber radios 700/800 MHz (mobile/control station) 23% c) XTS TDMA and XTL TDMA 700/800 MHz radios 15% d) Analog subscriber radios (all) 18% e) Data subscriber devices 15% f) Voice infrastructure products 20% g) Data infrastructure products 10% h) Data subscriber radios (VRM’s) 10% i) Fixed data products 8% j) Non-Motorola manufactured products 8% k) Public safety/service software applications 5% l) FLASHport software upgrades 0% m) Subscriber Accessories 23%* n) General Parts 15% o) Motorola manufactured broadband products 8% p) Non-Motorola manufactured test equipment 0% * Motorola agrees that the 23% subscriber accessory discount applies as long as the County maintains membership in the Motorola Trunked Users Group (MTUG).

ATTACHMENT B

Service Terms and Conditions

Motorola, Inc. (“Motorola”) and the County of Prince William, Virginia (“Customer”) hereby agree as follows:

Section 1 APPLICABILITY

These Service Terms and Conditions apply to service contracts whereby Motorola will provide to Customer either (1) maintenance, support, or other services under a Motorola Service Agreement, or (2) installation services under a Motorola Installation Agreement.

Section 2 DEFINITIONS AND INTERPRETATION

2.1. “Agreement” means these Service Terms and Conditions; the cover page for the Service Agreement or the Installation Agreement, as applicable; and any other attachments, all of which are incorporated herein by this reference. In interpreting this Agreement and resolving any ambiguities, these Service Terms and Conditions take precedence over any cover page, and the cover page takes precedence over any attachments, unless the cover page or attachment states otherwise.

2.2. “Equipment” means the equipment that is specified in the attachments or is subsequently added to this Agreement.

2.3. “Services” means those installation, maintenance, support, training, and other services described in this Agreement.

Section 3 ACCEPTANCE

Customer accepts these Service Terms and Conditions and agrees to pay the prices set forth in the Agreement. This Agreement becomes binding only when accepted in writing by Motorola. The term of this Agreement begins on the “Start Date” indicated in this Agreement.

Section 4 SCOPE OF SERVICES

4.1. Motorola will provide the Services described in this Agreement or in a more detailed statement of work or other document attached to this Agreement. At Customer’s request, Motorola may also provide additional services at Motorola’s then-applicable rates for the services.

4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be used; the Equipment will be serviced at levels set forth in the manufacturer’s product manuals; and routine service procedures that are prescribed by Motorola will be followed.

4.3. If Customer purchases from Motorola additional equipment that becomes part of the same system as the initial Equipment, the additional equipment may be added to this Agreement and will be billed at the applicable rates after the warranty for that additional equipment expires.

4.4. All Equipment must be in good working order on the Start Date or when additional equipment is added to the Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial and model number list of the Equipment. Customer must promptly notify Motorola in writing when any Equipment is lost, damaged, stolen or taken out of service. Customer’s obligation to pay Service fees for this Equipment will terminate at the end of the month in which Motorola receives the written notice.

4.5. Customer must specifically identify any Equipment that is labeled intrinsically safe for use in hazardous environments.

Service Terms and Conditions.FINAL.1.10.05.doc (CSA formatted)

4.6. If Equipment cannot, in Motorola’s reasonable opinion, be properly or economically serviced for any reason, Motorola may modify the scope of Services related to that Equipment; remove that Equipment from the Agreement; or increase the price to Service that Equipment.

4.7. Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to Customer's notification in a manner consistent with the level of Service purchased as indicated in this Agreement.

Section 5 EXCLUDED SERVICES

5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged from use in other than the normal, customary, intended, and authorized manner; use not in compliance with applicable industry standards; excessive wear and tear; or accident, liquids, power surges, neglect, acts of God or other force majeure events.

5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the normal operation of the Equipment, such as batteries or magnetic tapes.; upgrading or reprogramming Equipment; accessories, belt clips, battery chargers, custom or special products, modified units, or software; and repair or maintenance of any transmission line, antenna, microwave equipment, tower or tower lighting, duplexer, combiner, or multicoupler. Motorola has no obligations for any transmission medium, such as telephone lines, computer networks, the internet or the worldwide web, or for Equipment malfunction caused by the transmission medium.

Section 6 TIME AND PLACE OF SERVICE

Service will be provided at the location specified in this Agreement. When Motorola performs service at Customer’s location, Customer will provide Motorola, at no charge, a non-hazardous work environment with adequate shelter, heat, light, and power and with full and free access to the Equipment. Waivers of liability from Motorola or its subcontractors will not be imposed as a site access requirement. Customer will provide all information pertaining to the hardware and software elements of any system with which the Equipment is interfacing so that Motorola may perform its Services. Unless otherwise stated in this Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m., local time, excluding weekends and holidays. Unless otherwise stated in this Agreement, the price for the Services exclude any charges or expenses associated with helicopter or other unusual access requirements; if these charges or expenses are reasonably incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola for those charges and expenses.

Section 7 CUSTOMER CONTACT

Customer will provide Motorola with designated points of contact (list of names and phone numbers) that will be available twenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to enable Customer’s personnel to maintain contact, as needed, with Motorola.

Section 8 PAYMENT

Unless alternative payment terms are stated in this Agreement, Motorola will invoice Customer in advance for each payment period. All other charges will be billed monthly, and Customer must pay each invoice in U.S. dollars within twenty (20) days of the invoice date. Customer will reimburse Motorola for all property taxes, sales and use taxes, excise taxes, and other taxes or assessments that are levied as a result of Services rendered under this Agreement (except income, profit, and franchise taxes of Motorola) by any governmental entity.


Section 9 WARRANTY

Motorola warrants that its Services under this Agreement will be free of defects in materials and workmanship for a period of ninety (90) days from the date the performance of the Services are completed. In the event of a breach of this warranty, Customer’s sole remedy is to require Motorola to re-perform the non-conforming Service or to refund, on a pro-rata basis, the fees paid for the non-conforming Service. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Section 10 DEFAULT/TERMINATION

10.1. If either party defaults in the performance of this Agreement, the other party will give to the non-performing party a written and detailed notice of the default. The non-performing party will have thirty (30) days thereafter to provide a written plan to cure the default that is acceptable to the other party and begin implementing the cure plan immediately after plan approval. If the non-performing party fails to provide or implement the cure plan, then the injured party, in addition to any other rights available to it under law, may immediately terminate this Agreement effective upon giving a written notice of termination to the defaulting party.

10.2. Any termination of this Agreement will not relieve either party of obligations previously incurred pursuant to this Agreement, including payments which may be due and owing at the time of termination. All sums owed by Customer to Motorola will become due and payable immediately upon termination of this Agreement. Upon the effective date of termination, Motorola will have no further obligation to provide Services.

Section 11 LIMITATION OF LIABILITY

Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty, negligence, strict liability in tort, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the price of twelve (12) months of Service provided under this Agreement. ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. No action for contract breach or otherwise relating to the transactions contemplated by this Agreement may be brought more than one (1) year after the accrual of the cause of action, except for money due upon an open account. This limitation of liability will survive the expiration or termination of this Agreement and applies notwithstanding any contrary provision.

Section 12 EXCLUSIVE TERMS AND CONDITIONS

12.1. This Agreement supersedes all prior and concurrent agreements and understandings between the parties, whether written or oral, related to the Services, and there are no agreements or representations concerning the subject matter of this Agreement except for those expressed herein. The Agreement may not be amended or modified except by a written agreement signed by authorized representatives of both parties.

12.2. Customer agrees to reference this Agreement on any purchase order issued in furtherance of this Agreement, however, an omission of the reference to this Agreement will not affect its applicability. In no event will either party be bound by any terms contained in a Customer purchase order, acknowledgement, or other writings unless: the purchase order, acknowledgement, or other writing specifically refers to this Agreement; clearly indicate the intention of both parties to override and modify


this Agreement; and the purchase order, acknowledgement, or other writing is signed by authorized representatives of both parties.

Section 13 PROPRIETARY INFORMATION; CONFIDENTIALITY; INTELLECTUAL PROPERTY RIGHTS

13.1. Any information or data in the form of specifications, drawings, reprints, technical information or otherwise furnished to Customer under this Agreement will remain Motorola’s property, will be deemed proprietary, will be kept confidential, and will be promptly returned at Motorola's request. Customer may not disclose, without Motorola's written permission or as required by law, any confidential information or data to any person, or use confidential information or data for any purpose other than performing its obligations under this Agreement. The obligations set forth in this Section survive the expiration or termination of this Agreement.

13.2. Unless otherwise agreed in writing, no commercial, financial or technical information disclosed in any manner or at any time by Customer to Motorola will be deemed secret or confidential. Motorola will have no obligation to provide Customer with access to its confidential and proprietary information, including cost and pricing data.

13.3. This Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership right or license under any Motorola patent, copyright, trade secret, or other intellectual property, including any intellectual property created as a result of or related to the Equipment sold or Services performed under this Agreement.

Section 14 FCC LICENSES AND OTHER AUTHORIZATIONS

Customer is solely responsible for obtaining licenses or other authorizations required by the Federal Communications Commission or any other federal, state, or local government agency and for complying with all rules and regulations required by governmental agencies. Neither Motorola nor any of its employees is an agent or representative of Customer in any governmental matters.

Section 15 COVENANT NOT TO EMPLOY

During the term of this Agreement and continuing for a period of two (2) years thereafter, Customer will not hire, engage on contract, solicit the employment of, or recommend employment to any third party of any employee of Motorola or its subcontractors without the prior written authorization of Motorola. This provision applies only to those employees of Motorola or its subcontractors who are responsible for rendering services under this Agreement. If this provision is found to be overly broad under applicable law, it will be modified as necessary to conform to applicable law.

Section 16 MATERIALS, TOOLS AND EQUIPMENT

All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola for the purpose of this Agreement will be and remain the sole property of Motorola. Customer will safeguard all such property while it is in Customer’s custody or control, be liable for any loss or damage to this property, and return it to Motorola upon request. This property will be held by Customer for Motorola’s use without charge and may be removed from Customer’s premises by Motorola at any time without restriction.

Section 17 GENERAL TERMS

17.1. If any court renders any portion of this Agreement unenforceable, the remaining terms will continue in full force and effect.


17.2. This Agreement and the rights and duties of the parties will be governed and interpreted in accordance with the laws of the State in which the Services are performed.

17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege.

17.4. Neither party is liable for delays or lack of performance resulting from any causes that are beyond that party’s reasonable control, such as strikes, material shortages, or acts of God.

17.5. Motorola may assign its rights and obligations, and may subcontract any portion of its performance, under this Agreement.

17.6. THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON EVERY ANNIVERSARY OF THE START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES A TERMINATION DATE OR ONE PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO DISCONTINUE THE AGREEMENT NOT LESS THAN THIRTY (30) DAYS OF THAT ANNIVERSARY DATE. At the anniversary date, Motorola may adjust the price of the Services to reflect its current rates.

17.7. If Motorola provides Services after the termination or expiration of this Agreement, the terms and conditions in effect at the time of the termination or expiration will apply to those Services and Customer agrees to pay for those services on a time and materials basis at Motorola’s then effective hourly rates.


ATTACHMENT C - END USER TRAINING

Training prices on Motorola equipment are offered and provided by Motorola World Learning Service. Please check the website, http://motorola-wls.motolms.com/Dynamic/region.asp for courses and pricing.

http://motorola-wls.motolms.com/Dynamic/region.asp

Exhibit A

SOFTWARE LICENSE AGREEMENT This Exhibit A Software License Agreement ("Agreement") is between Motorola, Inc., (“Motorola"), and ______________________________________ (“Licensee”). For good and valuable consideration, the parties agree as follows: Section 1 DEFINITIONS 1.1 “Designated Products” means products provided by Motorola to Licensee with which or for which the Software and Documentation is licensed for use. 1.2 “Documentation” means product and software documentation that specifies technical and performance features and capabilities, and the user, operation and training manuals for the Software (including all physical or electronic media upon which such information is provided). 1.3 “Open Source Software” means software with either freely obtainable source code, license for modification, or permission for free distribution. 1.4 “Open Source Software License” means the terms or conditions under which the Open Source Software is licensed. 1.5 “Primary Agreement” means the agreement to which this exhibit is attached. 1.6 “Security Vulnerability” means a flaw or weakness in system security procedures, design, implementation, or internal controls that could be exercised (accidentally triggered or intentionally exploited) and result in a security breach such that data is compromised, manipulated or stolen or the system damaged. 1.7 “Software” (i) means proprietary software in object code format, and adaptations, translations, de-compilations, disassemblies, emulations, or derivative works of such software; (ii) means any modifications, enhancements, new versions and new releases of the software provided by Motorola; and (iii) may contain one or more items of software owned by a third party supplier. The term "Software" does not include any third party software provided under separate license or third party software not licensable under the terms of this Agreement. Section 2 SCOPE Motorola and Licensee enter into this Agreement in connection with Motorola's delivery of certain proprietary Software or products containing embedded or pre-loaded proprietary Software, or both. This Agreement contains the terms and conditions of the license Motorola is providing to Licensee, and Licensee’s use of the Software and Documentation. Section 3 GRANT OF LICENSE 3.1. Subject to the provisions of this Agreement and the payment of applicable license fees, Motorola grants to Licensee a personal, limited, non-transferable (except as permitted in Section 7) and non-exclusive license under Motorola’s copyrights and Confidential Information (as defined in the Primary Agreement) embodied in the Software to use the Software, in object code form, and the Documentation solely in connection with Licensee's use of the Designated Products. This Agreement does not grant any rights to source code.

Motorola G&PS Exhibit SLA 010308

3.2. If the Software licensed under this Agreement contains or is derived from Open Source Software, the terms and conditions governing the use of such Open Source Software are in the Open Source Software Licenses of the copyright owner and not this Agreement. If there is a conflict between the terms and conditions of this Agreement and the terms and conditions of the Open Source Software Licenses governing Licensee’s use of the Open Source Software, the terms and conditions of the license grant of the applicable Open Source Software Licenses will take precedence over the license grants in this Agreement. If requested by Licensee, Motorola will use commercially reasonable efforts to: (i) determine whether any Open Source Software is provided under this Agreement; (ii) identify the Open Source Software and provide Licensee a copy of the applicable Open Source Software License (or specify where that license may be found); and, (iii) provide Licensee a copy of the Open Source Software source code, without charge, if it is publicly available (although distribution fees may be applicable). Section 4 LIMITATIONS ON USE 4.1. Licensee may use the Software only for Licensee's internal business purposes and only in accordance with the Documentation. Any other use of the Software is strictly prohibited. Without limiting the general nature of these restrictions, Licensee will not make the Software available for use by third parties on a "time sharing," "application service provider," or "service bureau" basis or for any other similar commercial rental or sharing arrangement. 4.2. Licensee will not, and will not allow or enable any third party to: (i) reverse engineer, disassemble, peel components, decompile, reprogram or otherwise reduce the Software or any portion to a human perceptible form or otherwise attempt to recreate the source code; (ii) modify, adapt, create derivative works of, or merge the Software; (iii) copy, reproduce, distribute, lend, or lease the Software or Documentation to any third party, grant any sublicense or other rights in the Software or Documentation to any third party, or take any action that would cause the Software or Documentation to be placed in the public domain; (iv) remove, or in any way alter or obscure, any copyright notice or other notice of Motorola's proprietary rights; (v) provide, copy, transmit, disclose, divulge or make the Software or Documentation available to, or permit the use of the Software by any third party or on any machine except as expressly authorized by this Agreement; or (vi) use, or permit the use of, the Software in a manner that would result in the production of a copy of the Software solely by activating a machine containing the Software. Licensee may make one copy of Software to be used solely for archival, back-up, or disaster recovery purposes; provided that Licensee may not operate that copy of the Software at the same time as the original Software is being operated. Licensee may make as many copies of the Documentation as it may reasonably require for the internal use of the Software. 4.3. Unless otherwise authorized by Motorola in writing, Licensee will not, and will not enable or allow any third party to: (i) install a licensed copy of the Software on more than one unit of a Designated Product; or (ii) copy onto or transfer Software installed in one unit of a Designated Product onto only one other device. Licensee may temporarily transfer Software installed on a Designated Product to another device if the Designated Product is inoperable or malfunctioning, if Licensee provides written notice to Motorola of the temporary transfer and identifies the device on which the Software is transferred. Temporary transfer of the Software to another device must be discontinued when the original Designated Product is returned to operation and the Software must be removed from the other device. Licensee must provide prompt written notice to Motorola at the time temporary transfer is discontinued. 4.4. When using Motorola's Radio Service Software ("RSS"), Licensee must purchase a separate license for each location at which Licensee uses RSS. Licensee's use of RSS at a licensed location does not entitle Licensee to use or access RSS remotely. Licensee may make one copy of RSS for each licensed location. Licensee shall provide Motorola with a list of all locations at which Licensee uses or intends to use RSS upon Motorola’s request. 4.5. Licensee will maintain, during the term of this Agreement and for a period of two years thereafter, accurate records relating to this license grant to verify compliance with this Agreement. Motorola or an independent third party (“Auditor”) may inspect Licensee’s premises, books and records, upon reasonable


prior notice to Licensee, during Licensee’s normal business hours and subject to Licensee's facility and security regulations. Motorola is responsible for the payment of all expenses and costs of the Auditor. Any information obtained by Motorola and the Auditor will be kept in strict confidence by Motorola and the Auditor and used solely for the purpose of verifying Licensee's compliance with the terms of this Agreement. Section 5 OWNERSHIP AND TITLE Motorola, its licensors, and its suppliers retain all of their proprietary rights in any form in and to the Software and Documentation, including, but not limited to, all rights in patents, patent applications, inventions, copyrights, trademarks, trade secrets, trade names, and other proprietary rights in or relating to the Software and Documentation (including any corrections, bug fixes, enhancements, updates, modifications, adaptations, translations, de-compilations, disassemblies, emulations to or derivative works from the Software or Documentation, whether made by Motorola or another party, or any improvements that result from Motorola’s processes or, provision of information services). No rights are granted to Licensee under this Agreement by implication, estoppel or otherwise, except for those rights which are expressly granted to Licensee in this Agreement. All intellectual property developed, originated, or prepared by Motorola in connection with providing the Software, Designated Products, Documentation or related services, remains vested exclusively in Motorola, and Licensee will not have any shared development or other intellectual property rights. Section 6 LIMITED WARRANTY; DISCLAIMER OF WARRANTY 6.1. The commencement date and the term of the Software warranty will be a period of ninety (90) days from Motorola's shipment of the Software (the "Warranty Period"). If Licensee is not in breach of any of its obligations under this Agreement, Motorola warrants that the unmodified Software, when used properly and in accordance with the Documentation and this Agreement, will be free from a reproducible defect that eliminates the functionality or successful operation of a feature critical to the primary functionality or successful operation of the Software. Whether a defect occurs will be determined by Motorola solely with reference to the Documentation. Motorola does not warrant that Licensee’s use of the Software or the Designated Products will be uninterrupted, error-free, completely free of Security Vulnerabilities, or that the Software or the Designated Products will meet Licensee’s particular requirements. Motorola makes no representations or warranties with respect to any third party software included in the Software. 6.2 Motorola’s sole obligation to Licensee and Licensee’s exclusive remedy under this warranty is to use reasonable efforts to remedy any material Software defect covered by this warranty. These efforts will involve either replacing the media or attempting to correct significant, demonstrable program or documentation errors or Security Vulnerabilities. If Motorola cannot correct the defect within a reasonable time, then at Motorola’s option, Motorola will replace the defective Software with functionally-equivalent Software, license to Licensee substitute Software which will accomplish the same objective, or terminate the license and refund the Licensee’s paid license fee. 6.3. Warranty claims are described in the Primary Agreement. 6.4. The express warranties set forth in this Section 6 are in lieu of, and Motorola disclaims, any and all other warranties (express or implied, oral or written) with respect to the Software or Documentation, including, without limitation, any and all implied warranties of condition, title, non-infringement, merchantability, or fitness for a particular purpose or use by Licensee (whether or not Motorola knows, has reason to know, has been advised, or is otherwise aware of any such purpose or use), whether arising by law, by reason of custom or usage of trade, or by course of dealing. In addition, Motorola disclaims any warranty to any person other than Licensee with respect to the Software or Documentation.


Section 7 TRANSFERS Licensee will not transfer the Software or Documentation to any third party without Motorola's prior written consent. Motorola’s consent may be withheld at its discretion and may be conditioned upon transferee paying all applicable license fees and agreeing to be bound by this Agreement. If the Designated Products are Motorola's radio products and Licensee transfers ownership of the Motorola radio products to a third party, Licensee may assign its right to use the Software (other than RSS and Motorola's FLASHport® software) which is embedded in or furnished for use with the radio products and the related Documentation; provided that Licensee transfers all copies of the Software and Documentation to the transferee, and Licensee and the transferee sign a transfer form to be provided by Motorola upon request, obligating the transferee to be bound by this Agreement. Section 8 TERM AND TERMINATION 8.1 Licensee’s right to use the Software and Documentation will begin when the Primary Agreement is signed by both parties and will continue for the life of the Designated Products with which or for which the Software and Documentation have been provided by Motorola, unless Licensee breaches this Agreement, in which case this Agreement and Licensee's right to use the Software and Documentation may be terminated immediately upon notice by Motorola. 8.2 Within thirty (30) days after termination of this Agreement, Licensee must certify in writing to Motorola that all copies of the Software have been removed or deleted from the Designated Products and that all copies of the Software and Documentation have been returned to Motorola or destroyed by Licensee and are no longer in use by Licensee. 8.3 Licensee acknowledges that Motorola made a considerable investment of resources in the development, marketing, and distribution of the Software and Documentation and that Licensee's breach of this Agreement will result in irreparable harm to Motorola for which monetary damages would be inadequate. If Licensee breaches this Agreement, Motorola may terminate this Agreement and be entitled to all available remedies at law or in equity (including immediate injunctive relief and repossession of all non-embedded Software and associated Documentation unless Licensee is a Federal agency of the United States Government).

Section 9 UNITED STATES GOVERNMENT LICENSING PROVISIONS

This Section applies if Licensee is the United States Government or a United States Government agency. Licensee’s use, duplication or disclosure of the Software and Documentation under Motorola’s copyrights or trade secret rights is subject to the restrictions set forth in subparagraphs (c)(1) and (2) of the Commercial Computer Software-Restricted Rights clause at FAR 52.227-19 (JUNE 1987), if applicable, unless they are being provided to the Department of Defense. If the Software and Documentation are being provided to the Department of Defense, Licensee’s use, duplication, or disclosure of the Software and Documentation is subject to the restricted rights set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 (OCT 1988), if applicable. The Software and Documentation may or may not include a Restricted Rights notice, or other notice referring to this Agreement. The provisions of this Agreement will continue to apply, but only to the extent that they are consistent with the rights provided to the Licensee under the provisions of the FAR or DFARS mentioned above, as applicable to the particular procuring agency and procurement transaction. Section 10 CONFIDENTIALITY Licensee acknowledges that the Software and Documentation contain Motorola’s valuable proprietary and Confidential Information and are Motorola’s trade secrets, and that the provisions in the Primary Agreement concerning Confidential Information apply.


Section 11 LIMITATION OF LIABILITY The Limitation of Liability provision is described in the Primary Agreement. Section 12 NOTICES Notices are described in the Primary Agreement. Section 13 GENERAL 13.1. COPYRIGHT NOTICES. The existence of a copyright notice on the Software will not be construed as an admission or presumption of publication of the Software or public disclosure of any trade secrets associated with the Software. 13.2. COMPLIANCE WITH LAWS. Licensee acknowledges that the Software is subject to the laws and regulations of the United States and Licensee will comply with all applicable laws and regulations, including export laws and regulations of the United States. Licensee will not, without the prior authorization of Motorola and the appropriate governmental authority of the United States, in any form export or re-export, sell or resell, ship or reship, or divert, through direct or indirect means, any item or technical data or direct or indirect products sold or otherwise furnished to any person within any territory for which the United States Government or any of its agencies at the time of the action, requires an export license or other governmental approval. Violation of this provision is a material breach of this Agreement. 13.3. ASSIGNMENTS AND SUBCONTRACTING. Motorola may assign its rights or subcontract its obligations under this Agreement, or encumber or sell its rights in any Software, without prior notice to or consent of Licensee. 13.4. GOVERNING LAW. This Agreement is governed by the laws of the United States to the extent that they apply and otherwise by the internal substantive laws of the State to which the Software is shipped if Licensee is a sovereign government entity, or the internal substantive laws of the State of Illinois if Licensee is not a sovereign government entity. The terms of the U.N. Convention on Contracts for the International Sale of Goods do not apply. In the event that the Uniform Computer Information Transaction Act, any version of this Act, or a substantially similar law (collectively "UCITA") becomes applicable to a party's performance under this Agreement, UCITA does not govern any aspect of this Agreement or any license granted under this Agreement, or any of the parties' rights or obligations under this Agreement. The governing law will be that in effect prior to the applicability of UCITA. 13.5. THIRD PARTY BENEFICIARIES. This Agreement is entered into solely for the benefit of Motorola and Licensee. No third party has the right to make any claim or assert any right under this Agreement, and no third party is deemed a beneficiary of this Agreement. Notwithstanding the foregoing, any licensor or supplier of third party software included in the Software will be a direct and intended third party beneficiary of this Agreement. 13.6. SURVIVAL. Sections 4, 5, 6.3, 7, 8, 9, 10, 11 and 13 survive the termination of this Agreement. 13.7. ORDER OF PRECEDENCE. In the event of inconsistencies between this Exhibit and the Primary Agreement, the parties agree that this Exhibit prevails, only with respect to the specific subject matter of this Exhibit, and not the Primary Agreement or any other exhibit as it applies to any other subject matter. 13.8 SECURITY. Motorola’s Information Assurance Policy addresses the issue of security. Motorola uses reasonable means in the design and writing of its own Software and the acquisition of third party


Software to limit Security Vulnerabilities. While no software can be guaranteed to be free from Security Vulnerabilities, if a Security Vulnerability is discovered, Motorola will take the steps set forth in Section 6 of this Agreement.


MOTOROLA

Attn: National SelVice Support1309 East Algonquin RoadSchaumburg, IL 60196(800) 247-2346

Date: 06109/2008

Company Name: PRINCE WILLIAM COUNTYGOVERNMENT

Attn: MANDY SMITHBilling Address: 5 County Complex Ct Ste 270City, State, Zip: Woodbridge, VA 22192

Customer Contact:Phone:

Fax:

SERVICE AGREEMENT

Contract Number: S00001011928Contract Modifier:

Supercedes Agreement(s):

Required P.O.: YesCustomer #: 1012579530Bill to Tag #: 0007

Contract Start Date: 07/01/2008Contract End Date: 06/30/2009

Anniversary Day: Jun 30thPayment Cycle: MONTHLY

Tax Exempt: Exempt From All TaxesPO#: TBA

I QtyI Model/OptionI Description Monthly ExtExtendedI

I I DISPATCH SERVICE $ 1,808.03$ '16,272.27SPECIAL INSTRUCTIONS - ATTACH STATEMENT OF WORK FOR

Subtotal - Recurring ServicesPERFORMANCE DESCRIPTIONS

Subtotal - One-Time EventServicesTotal

$1,808.03$16,272.27

I:-ASK ORDER - THIS CONTRACT IS BASED ON THE

Taxes--

tRICE WILLIAM COUNTY - MOTOROLA CONTRACT

Grand Total$ 1,808.03$ 16,272.27THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXING

JURISDICTIONS WHERE APPLICABLE, TO BE VERIFIED BY MOTOROLA.

BP4048SA4

Subcontractor(s)

CityState--MOTOROLA SYSTEM SUPPORTSCHAUMBURGIL

CTR-CALL CENTER 00066 MOTOROLA -ARINC OEPT #00224COLUMBIAMO

WIRELESS COMMUNICATIONS OFARLINGTONVA

BALTIMORE

I received Statements of Work that describe the services provided on thisAgreement. Motorola's Service Terms and Conditions, a copy of which isattached to this Service Agreement, is incorporated herein by this reference.

AUTHORIZED CUSTOMER SIGNATURE TITLE DATE

CTITLE

e'OQ--J31i2Q22PHONE

MOTOROLA.

Attn: National Service Support1309 East Algonquin RoadSchaumburg, IL 60196(800) 247-2346

Date: 06/09/2008

SERVICE AGREEMENT



Company Name: PRINCE WilLIAM COUNTYGOVERNMENT

Attn: MANDY SMITH

Billing Address: 5 County Complex Ct Ste 270City, State, Zip: Woodbridge, VA 22192


Fax:

Required P.O.:Customer # :Bill to Tag #:

Contract Start Date:Contract End Date:

Anniversary Day:Payment Cycle:

Tax Exempt:PO#:

Yes1012579530000707/01/200806/30/2009Jun 30thMONTHLYExempt From All Taxes

TSD

QtyI Model/Option I Description Monthly ExtExtendedI

I ONSITE INFRASTRUCTURE RESPONSE $ 16,892.81$ 202,713.72SPECIAL INSTRUCTIONS - ATTACH STATEMENT OF WORK FOR



$16,892.81$202,713.72*TASK ORDER* This contract is based on the Prince

Taxes-I-William County - Motorola contract #SP4048SA4

Grand Total$ 16,892.81$ 202,713.72THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXING

JURISDICTIONS WHERE APPLICABLE, TO BE VERIFIED BY MOTOROLA.

Subcontractor(s)

CityStateMOTOROLA SYSTEM SUPPORT

SCHAUMBURGILCTR-CALL CENTER D0066 WIRELESS COMMUNICATIONS OF

ARLINGTONVABALTIMORE


AUTHORIZED CUSTOMER SIGNATURE

CUSTOMER (PUT NAME)cftt vPALwrMOTOROL4 REPRESENT,t{TIVE (SIGNATURE)

~) ~r~rJr\MOTOROLA REPRESENTATIVE (PRINT NAME)

TITLE

LSMTITLE

2D4~ZJC(ySDcPHONE

DATE

MOTOROLA.

Attn: National Service Support1309 East Algonquin RoadSchaumburg. IL 60196(800) 247-2346

Date: 06/09/2008

SERVICE AGREEMENT



iCompany Name:I AUn:

I Billing Address:City, State, Zip:


Fax:

PRINCE WILLIAM COUNTYGOVERNMENTMANDY SMITH5 County Complex Ct Ste 270Woodbridge, VA 22192

Required P.O.:Customer # :Bill to Tag #:

Contract Start Date:Contract End Date:

Anniversary Day:Payment Cycle:

Tax Exempt:PO#:

Yes1012579530000707/01/200806/30/2009Jun 30thMONTHLY

Exempt From All TaxesTSD

Qty I Model/Option I Description Monthly ExtExtendedI

I NETWORK MONITORING SERVICE $ 5,009.96$ 60,119.52SPECIAL INSTRUCTIONS - ATTACH STATEMENT OF WORK FOR



$5,009.96$60,119.52*TASK ORDER" This contract is based on the Prince

Taxes--

William County - Motorola contract #BP4048SA4Grand Total$ 5,009.96$60,119.52

THIS SERVICE AMOUNT IS SUBJECT TO STATE AND LOCAL TAXINGJURISDICTIONS WHERE APPLICABLE, TO BE VERIFIED BY MOTOROLA.

SUbcontractor( 5)

CityStateMOTOROLA SYSTEM SUPPORT

I SCHAUMBURGIL

CENTER-NETWORK MGMT 00067 MOTOROLA SYSTEM SUPPORTSCHAUMBURGIL

CTR-CALL CENTER 00066 MOTOROLA -ARINC OEPT #00224

COLUMBIAMOWIRELESS COMMUNICATIONS OF

ARLINGTONVA

IBALTIMORE


AUTHORIZED CUSTOMER SIGNATURE

MOTOROLA ~PRESENTATIVE (SIGNATURE)

:re~tt \\L:){)MOTOROLA RE RESENTAT1vE (PRINT NAME)

TITLE

CSTITLE

ID\\~zBl~n ?-PHONE

DATE

2ffi-bZI--S7'l5FAX

SERVICES QUOTATION

CSM: Tej Parikh Email: [email protected] Phone: Fax:

Company Name: PRINCE WILLIAM COUNTY GOVERNMENT

Attn: MANDY SMITHBilling Address: 5 County Complex Ct Ste 270City, State, Zip: Woodbridge, VA 22192

Customer Contact: Phone:

Fax:

TERMS: AttachedGRAND TOTAL: $ 106.08

MONTHLY TOTAL: $ 8.84

Thank you for your inquiry dated: 01/30/2009We are pleased to offer you the following:

QTY MODEL/OPTION SERVICES DESCRIPTION MONTHLY EXT

EXTENDED AMT

***** Recurring Services ***** SVC01SVC1220C RADIO REPAIR SERVICE

1 SVC27AA ENH: XTS5000 $3.57 $42.841 SVC495AB XTL5000 - MOBILE $5.27 $63.24

Subtotal - Recurring Services $ 8.84 $ 106.08Subtotal - One-Time Event

Services $ .00 $ .00

Grand Total $ 8.84 $ 106.08

We will be happy to supply any further information you may need and trust that you will call on us to fill your order, which will receive our prompt and careful attention. This quote is provided for informational (or budgetary) purposes only and does not constitute an offer to sell. This quotation is valid until: 2008/12/21 00:00:00

01/30/2009

Customer Support Manager Date

Legal Approval

February 28, 2008 page 1 of 7

Statement of Work

Network Monitoring, OnSite Infrastructure Response and Dispatch Service

Motorola will provide Network Monitoring, Dispatch Service and OnSite Infrastructure Response services to

the Customer. These services are applicable only for the following system types: ASTRO®, ASTRO® 25, ARC

4000, SmartZone®/OmniLink® v2.0.3 and higher, SmartNet®, Private Data (with a wireless network gateway)

v2.0.3 and higher, and Harmony® Wireless Communications System. The terms of this Statement of Work

(SOW) are an integral part of the Motorola Service Terms and Conditions or other applicable Agreement(s)

with the Customer to which this SOW is appended and made a part thereof by this reference.

1.0 Description of Services

Network Monitoring is a service designed to electronically monitor Elements of a Communication System for

Events, as set forth in the Monitored Elements Table. When the Motorola System Support Center (SSC) detects

an Event, trained technologists acknowledge the Event, run remote diagnostic routines, and initiate an

appropriate response. Appropriate responses could include, but are not limited to, continuing to monitor the

Event for further development, attempting remote Restoral, or transferring the Event by opening a Case for

dispatch of a Servicer. If dispatched, the Servicer will respond at the Customer location based on pre-defined

Severity Levels set forth in the Severity Definitions Table and Response times set forth in the On-Site Response

Time Table in order to Restore the System.

Motorola will provide Case management as set forth herein. The SSC maintains contact with the on-site

Servicer until System Restoral occurs and Case is closed. The SSC will continuously track and manage Case

activity from open to close through an automated Case tracking process. This Case management allows for

Motorola to provide activity and performance reports.

2.0 Motorola Responsibilities: 2.1. Provide dedicated Connectivity through a private network connection necessary for monitoring

ASTRO and ASTRO25, SmartZone/ OmniLink, Private Data, and Harmony Wireless

Communications network types. The Connectivity Matrix set forth in Appendix 1, further describes

the Connectivity options.

2.2. If determined necessary by Motorola, provide Motorola owned equipment for monitoring ASTRO and ASTRO 25 System elements. If Motorola installs or replaces Motorola owned equipment, the type of

equipment and location installed is listed in the Motorola Owned & Supplied Equipment Table.

2.3. If determined necessary by Motorola, provide Motorola owned equipment for monitoring SmartNet System elements. If Motorola installs or replaces Motorola owned equipment, the type of equipment

and location installed is listed in the Motorola Owned & Supplied Equipment Table.

2.4. Verify Connectivity and Event monitoring prior to System Acceptance or Start Date. 2.5. Continuously receive service requests. 2.6. Remotely access the Customer’s System to perform remote diagnostics as permitted by Customer

pursuant to section 3.1

2.7. Attempt remote Restoral, as appropriate. 2.8. Create a Case as necessary when service requests are received. Gather information to perform the

following:

2.8.1. Characterize the issue

2.8.2. Determine a plan of action

2.8.3. Assign and track the Case to resolution.

2.9. Dispatch a Servicer, as required, by Motorola standard procedures and provide necessary Case information collected in section 2.8

2.10. Ensure the required personnel have access to Customer information as needed. 2.11. Disable and enable System devices, as necessary, for Servicers. 2.12. Servicer will perform the following on-site:

2.12.1. Run diagnostics on the Infrastructure or FRU.

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2.12.2. Replace defective Infrastructure or FRU, as applicable. Customer, Servicer or Motorola

may provide Infrastructure or FRU.

2.12.3. Provide materials, tools, documentation, physical planning manuals, diagnostic/test

equipment and any other requirements necessary to perform the Maintenance service.

2.12.4. If a third party Vendor is needed to Restore the System, the Servicer may accompany that

Vendor onto the Customer’s premises.

2.13. Verify with Customer that Restoration is complete or System is functional, if required by Customer’s repair Verification preference described in the Customer Support Plan required by section 3.5. If

Verification by Customer cannot be completed within 20 minutes of Restoration, the Case will be

closed and the Servicer will be released.

2.14. Escalate the Case to the appropriate party upon expiration of a Response time. 2.15. Close the Case upon receiving notification from Customer or Servicer, indicating the Case is resolved. 2.16. Notify Customer of Case Status, as described in the Customer Support Plan required be section 3.5 at

the following Case levels

2.16.1. Open and closed; or

2.16.2. Open, assigned to the Servicer, arrival of the Servicer on site, deferred or delayed, closed.

2.17. Provide the following reports, as applicable: 2.17.1. Case activity reports to Customer.

2.17.2. Network Monitoring Service reports for Customer System(s).

2.17.3. Network Activity/Availability Reports for ASTRO25, SmartZone/ OmniLink, and

Private Data Systems only.

2.18. Respond in accordance to pre-defined Response times upon receipt from Customer of Customer managed passwords required for proper access to the Customer’s System.

2.19. Apply additional support charges above and beyond the contracted service agreements that may apply if it is determined that System faults were caused by the Customer making changes to critical System

parameters.

3.0 Customer Responsibilities: 3.1. Allow Motorola Continuous remote access to obtain System availability and performance data. 3.2. Allow Motorola to access System if firewall has been installed; provide permanent/dedicated access

for SNMP traps (outbound) and ZDS polling (inbound). Also provide continuous utility service to

any Motorola equipment installed or utilized at Customer’s premises to support delivery of the

Service.

3.3. Order and maintain dedicated dial-up phone lines for telephone service for SMARTNET System types. The Connectivity Matrix set forth in Appendix 1, further describes the Connectivity options.

3.4. Unless otherwise specified, Motorola recommends a private network connection for all other Systems. The Connectivity Matrix set forth in Appendix 1, further describes the Connectivity options.

3.5. Provide Motorola with pre-defined Customer information and preferences prior to Start Date necessary to complete Customer Support Plan.

3.5.1. Case notification preferences and procedure

3.5.2. Repair Verification Preference and procedure

3.5.3. Database and escalation procedure forms.

3.5.4. Submit changes in any information supplied in the Customer Support Plan to the

Customer Support Manager.

3.6. Provide the following information when initiating a service request: 3.6.1. Assigned System ID number

3.6.2. Problem description and site location

3.6.3. Other pertinent information requested by Motorola to open a Case.

3.7. Notify the System Support Center when Customer performs any activity that impacts the System. (Activity that impacts the System may include, but is not limited to, installing software or hardware

upgrades, performing upgrades to the network, or taking down part of the system to perform

maintenance.)

3.8. Allow Servicers access to Equipment (including any Connectivity or monitoring equipment) if remote service is not possible.

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3.9. Allow Servicers access to remove Motorola owned monitoring equipment upon cancellation of service.

3.10. Supply Infrastructure or FRU, as applicable, in order for Motorola to Restore the System as set forth in paragraph 2.12.2

3.11. Maintain and store in an easy accessible location any and all Software needed to Restore the System. 3.12. Maintain and store in an easily accessible location proper System backups. 3.13. Verify with the SSC that Restoration is complete or System is functional, if required by the Repair

Verification Preference provided by Customer in accordance with section 3.5.

3.14. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the services described in this SOW.

3.15. Provide all Customer managed passwords required to access the Customer’s System to Motorola upon request or when opening a Case to request service support or enable Response to a technical issue.

Severity Definitions Table

Severity Level Problem Types

Severity 1 � Response is provided Continuously � Major System failure � 33% of System down � 33% of Site channels down � Site Environment alarms (smoke, access, temp, AC power) as determined

by the SSC. � This level is meant to represent a major issue that results in an unusable

system, sub-system, Product, or critical features from the Customer’s perspective. No Work-around or immediate solution is available.

Severity 2 � Response during Standard Business Day � Significant System Impairment not to exceed 33% of system down � System problems presently being monitored

This level is meant to represent a moderate issue that limits a Customer's normal use of the system, sub-system, product, or major non-critical features from a Customer’s perspective

Severity 3 � Response during Standard Business Day � Intermittent system issues � Information questions � Upgrades/preventative maintenance � This level is meant to represent a minor issue that does not preclude use of

the system, sub-system, product, or critical features from a Customer's perspective. It may also represent a cosmetic issue, including documentation errors, general usage questions, recommendations for product enhancements or modifications, and scheduled events such as preventative maintenance or product/system upgrades.

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On-Site Response Time Table (Customer’s Response Time Classification is designated in the Service

Agreement).

Severity

Level

Standard Response

Time

Premier Response

Time

Limited Response Time Restoral Off

Deferral

Severity

1

Within 4 hours from

receipt of

Notification

Continuously

Within 2 hours from

receipt of Notification

Continuously

Within 4 hours from


Standard Business Day

8 hours Time

provided

by Servicer

*

Severity

2

Within 4 hours from

receipt of

Notification

Standard Business

Day

Within 4 hours from



Within 4 hours from



8 hours Time

provided

by Servicer

*

Severity

3

Within 24 hours

from receipt of

Notification

Standard Business

Day

Within 24 hours from



Within 24 hours from



48

hours

Time

provided

by Servicer

*

• Please note these are Standard Commitment times. The commitment times should be based on the

Customers Support Plan.

• Provide update before the specific contractual commitments come due.

* Note: Provide update to System Support Center before Deferral time comes due.

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Appendix 1

Connectivity Matrix System Type Connectivity Responsibility

Astro 25 T1 Motorola

SmartZone/OmniLink v3.5 and below 256K Motorola

SmartZone/OmniLink v4 and above 512K Motorola

Private Data 256K Motorola

ARC 4000 T1 or VPN Motorola

MESH T1 or VPN Motorola

Harmony T1 Motorola

MotoBridge T1 or VPN Motorola

SmartNet Dial-up Customer

Private Network Connection IP VPN (All Customers)

Public Internet Connection IP VPN (Option Available only to Customers outside of the US)

Standard solution for real time Connectivity Non Standard solution for Connectivity

Dedicated bandwidth configuration provided to monitor Customers

No dedicated bandwidth provided to monitor Customers

Protected from unauthorized intrusion Low risk of unauthorized intrusion

Encryption available Encryption is required

Connectivity available through Motorola Customer provides Connectivity to the internet via an internet service provider selected by Customer.

Motorola Owned & Supplied Equipment Table

Equipment Type

Location Installed

Firewall/Router Master Site

System Support Server Master Site for each Zone

Monitored Elements Table (Listed by technology)

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System Type Equipment

ASTRO 25 (release 7.X)

Packet Routing Network; Zone Controllers; Database Server; FullVision Server; Zone Statistical Server; Air Traffic Router; System Statistics Server; User Configuration Server; Packet Data Gateway Server; PBX; Interconnect Server; Motorola Gold Elite Gateway (MGEG); AEB; CEB; Conventional Channel Gateway (CCGW); Simulcast RF Site (Site Controllers, Comparators, Stations); Intelli Repeater RF Site (Stations); Intelli Site Repeater RF Site (Site Controllers, Stations); Core, Exit, Gateway, Peripheral, Border, and Site routers, HP Switches master, prime, console and repeater sites switches, GGSN; CWR MOSCAD Overlay (TenSr, Station, Channel Banks, TRAK GPS, Site Power, Microwave) DOES NOT INCLUDE MONITORING OF ANY MOSCAD ALARM POINTS THAT DO NOT DIRECTLY IMPACT THE PERFORMANCE OF THE RADIO NETWORK. DOES NOT INCLUDE MONITORING OF ANYTHING OUTSIDE OF THE RADIO NETWORK UNLESS SPECIFICALLY STATED

SECURITY ELEMENTS

(Monitoring and managing Security Elements is dependent on Customer purchasing Core Security Management Server as Equipment with the Customer System)

Core Security Management Server, Intrusion Detection Sensor, Firewall, Anti-virus Application, Servicer Authentication, Centralized Logging Server

ASTRO 25 (release 6.3 – 6.9) Nortel; Packet Routing Network; Zone Controllers; Database Server; FullVision Server; Zone Statistical Server; Air Traffic Router; System Statistics Server; User Configuration Server; Packet Data Gateway Server; PBX; Interconnect Server; Motorola Gold Elite Gateway (MGEG); AEB; CEB; ARCADACS Cross Connect Switch; Simulcast RF Site (Site Controllers, Comparators, Stations); Intelli Repeater RF Site (Stations);Intelli Site Repeater RF Site (Site Controllers, Stations); MOSCAD Overlay (TenSr, Station, Channel Banks, TRAK GPS, Site Power, Microwave) DOES NOT INCLUDE MONITORING OF ANY MOSCAD ALARM POINTS THAT DO NOT DIRECTLY IMPACT THE PERFORMANCE OF THE RADIO NETWORK. DOES NOT INCLUDE MONITORING OF ANYTHING OUTSIDE OF THE RADIO NETWORK UNLESS SPECIFICALLY STATED

ASTRO 25 (release 6.0 - 6.2) Nortel; Packet Routing Network; Zone Controllers; Database Server; FullVision Server; Zone Statistical Server; Air Traffic Router; System Statistics Server; User Configuration Server; Packet Data Gateway Server; PBX; Interconnect Server; Motorola Gold Elite Gateway (MGEG); AEB; CEB; ARCADACS Cross Connect Switch; Simulcast RF Site (Site Controllers, Comparators, Stations); Intelli Repeater RF Site (Stations);Intelli Site Repeater RF Site (Site Controllers, Stations); MOSCAD Overlay (TenSr, Station, Channel Banks, TRAK

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GPS, Environmental Alarms, Microwave)

SmartZone 4.1 Zone Controllers; Database Server; Digital Interface Unit

(DIU); Central Electronic Bank (CEB) Interface; AEB;

FullVision Server; Air Traffic Router; System Statistics Server (Multi-Zone); Zone Statistical Server; User Configuration Server; NOVA 2000 (Interconnect); Remote RF Sites (Site Controllers Including Simulcast, Stations); MOSCAD Overlay (Stations-Non Trunked, Comparater, TenSr Channel Banks, Environmental Alarms, Microwave)

ARC 4000 Zone Controller, Network Manager Servers, User Configuration Server, Zone Database Server, FullVision Server, Air Traffic Router Server, Packet Data Router & Radio Network Gateway (IV&D), Data Collection Device, Master Site Router (Core, Gateway), Master Site Switches, Individual Site Routers, Individual Site Switches

Astro LE Site Controllers; Environmental Alarms; Channel Banks

SMARTNET Monitored by MOSCAD SiteSentry Site Controllers; Stations; Environmental Alarms; Channel Banks

Private Data Wireless Network Gateway (WNG); Radio Network Controller (RNC); Base Station

Harmony (HWCS) MSO, EBTS

Service Terms and Conditions

Motorola, Inc., through its Commercial, Government, and Industrial Solutions Sector ("Motorola"), and the customer named in this Agreement ("Customer"), hereby agree as follows:

Section 1 APPLICABILITY These Service Terms and Conditions apply to service contracts whereby Motorola agrees to provide to Customer either (1) maintenance, support and/or other services under a Motorola Service Agreement, or (2) installation services under a Motorola Installation Agreement.

Section 2 DEFINITIONS AND INTERPRETATION 2.1. "Agreement" means these Service Terms and Conditions; the cover page for the Service Agreement or the Installation Agreement, as applicable; and any other attachments, all of which are incorporated herein by this reference. Ininterpreting this Agreement and resolving any ambiguities, these Service Terms and Conditions will take precedence over any cover page, and the cover page will take precedence over any attachments, unless the cover page or attachment specifically states otherwise.

2.2. "Equipment" means the equipment that is specified in the attachments or is subsequently added to this Agreement.

2.3. "Services" means those installation, maintenance, support, training, and other services described in this Agreement.

Section 3 ACCEPTANCE Customer accepts these Service Terms and Conditions and agrees to pay the prices set forth in the Agreement. This Agreement will become binding only when accepted in writing by Motorola. The term of this Agreement will begin on the "Start Date" indicated in this Agreement.

Section 4 SCOPE OF SERVICES 4.1. Motorola will provide the Services described in this Agreement or in a more detailed statement of work or other document attached to this Agreement. At Customer's request, Motorola may also provide additional services at Motorola'sthen-applicable rates for such services.

4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be used; the Equipment will be serviced at levels set forth in the manufacturer's product manuals; and routine service procedures that are prescribed by Motorola will be followed.

4.3. If Customer purchases from Motorola additional equipment that becomes part of the same system as the initial Equipment, the additional equipment may be added to this Agreement and will be billed at the applicable rates after the warranty for such additional equipment expires.

4.4. All Equipment must be in good working order on the Start Date or when additional equipment is added to the Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial and model number list of the Equipment. Customer must promptly notify Motorola in writing when any Equipment is lost, damaged, stolen or taken out of service. Customer's obligation to pay Service fees for such Equipment will terminate at the end of the month in which Motorola receives such written notice.

4.5. Customer must specifically identify any Equipment that is labeled intrinsically safe for use in hazardous environments.

4.6. If Equipment cannot, in Motorola's reasonable opinion, be properly or economically serviced for any reason, Motorolamay modify the scope of Services related to such Equipment; remove such Equipment from the Agreement; or increase the price to Service such Equipment.

4.7. Customer must promptly notify Motorola of any Equipment failure. Motorola will respond to Customer's notification in a manner consistent with the level of Service purchased as indicated in this Agreement.

Section 5 EXCLUDED SERVICES 5.1. Service excludes the repair or replacement of Equipment that has become defective or damaged from use in other than the normal, customary, intended, and authorized manner; use not in compliance with applicable industry standards; excessive wear and tear; or accident, liquids, power surges, neglect, acts of God or other force majeure events.

5.2. Unless specifically included in this Agreement, Service excludes items that are consumed in the normal operation of the Equipment, such as batteries or magnetic tapes.; upgrading or reprogramming Equipment; accessories, belt clips, battery chargers, custom or special products, modified units, or software; and repair or maintenance of any transmission

line, antenna, microwave equipment, tower or tower lighting, duplexer, combiner, or multicoupler. Motorola has no obligations for any transmission medium, such as telephone lines, computer networks, the internet or the worldwide web, or for Equipment malfunction caused by such transmission medium.

Section 6 TIME AND PLACE OF SERVICE Service will be provided at the location specified in this Agreement. When Motorola performs service at Customer's location, Customer will provide Motorola, at no charge, a non-hazardous work environment with adequate shelter, heat, light, and power and with full and free access to the Equipment. Waivers of liability from Motorola or its subcontractors willnot be imposed as a site access requirement. Customer will provide all information pertaining to the hardware and software elements of any system with which the Equipment is interfacing so that Motorola may perform its Services. Unless otherwise stated in this Agreement, the hours of Service will be 8:30 a.m. to 4:30 p.m., local time, excluding weekends and holidays. Unless otherwise stated in this Agreement, the price for the Services exclude any charges or expenses associated with helicopter or other unusual access requirements; if these charges or expenses are reasonably incurred by Motorola in rendering the Services, Customer agrees to reimburse Motorola for such charges and expenses.

Section 7 CUSTOMER CONTACT Customer will provide Motorola with designated points of contact (list of names and phone numbers) that will be availabletwenty-four (24) hours per day, seven (7) days per week, and an escalation procedure to enable Customer's personnel to maintain contact, as needed, with Motorola.

Section 8 PAYMENT Unless alternative payment terms are specifically stated in this Agreement, Motorola will invoice Customer in advance for each payment period. All other charges will be billed monthly, and Customer must pay each invoice in U.S. dollars within twenty (20) days of the invoice date. Customer agrees to reimburse Motorola for all property taxes, sales and use taxes, excise taxes, and other taxes or assessments levied as a result of Services rendered under this Agreement (except income, profit, and franchise taxes of Motorola) by any governmental entity.

Section 9 WARRANTY Motorola warrants that its Services under this Agreement will be free of defects in materials and workmanship for a periodof ninety (90) days from the date the performance of the Services are completed. In the event of a breach of this warranty,Customer's sole remedy is to require Motorola to re-perform the non-conforming Service or to refund, on a pro-rata basis, the fees paid for the non-conforming Service. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Section 10 DEFAULT/TERMINATION 10.1. If either party defaults in the performance of this Agreement, the other party will give to the non-performing party a written and detailed notice of the default. The non-performing party will have thirty (30) days thereafter to provide a writtenplan to cure the default that is acceptable to the other party and begin implementing the cure plan immediately after plan approval. If the non-performing party fails to provide or implement the cure plan, then the injured party, in addition to any other rights available to it under law, may immediately terminate this Agreement effective upon giving a written notice of termination to the defaulting party.

10.2. Any termination of this Agreement will not relieve either party of obligations previously incurred pursuant to this Agreement, including payments which may be due and owing at the time of termination. All sums owed by Customer to Motorola will become due and payable immediately upon termination of this Agreement. Upon the effective date of termination, Motorola will have no further obligation to provide Services.

Section 11 LIMITATION OF LIABILITY This limitation of liability provision shall apply notwithstanding any contrary provision in this Agreement. Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty, negligence, strict liability in tort, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the price of twelve (12) months of Service provided under this Agreement. ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. No action for breach of this Agreement or otherwise relating to the transactions contemplated by this Agreement may be brought more than one (1) year after the accrual of such cause of action, except for money due upon an open account. This limitation of liability will survive the expiration or termination of this Agreement.

Section 12 EXCLUSIVE TERMS AND CONDITIONS 12.1. This Agreement supersedes all prior and concurrent agreements and understandings between the parties, whether

written or oral, related to the Services, and there are no agreements or representations concerning the subject matter of this Agreement except for those expressed herein. The Agreement may not be amended or modified except by a written agreement signed by authorized representatives of both parties.

12.2. Customer agrees to reference this Agreement on any purchase order issued in furtherance of this Agreement, however, an omission of the reference to this Agreement shall not affect its applicability. In no event shall either party be bound by any terms contained in a Customer purchase order, acknowledgement, or other writings unless: (i) such purchase order, acknowledgement, or other writings specifically refer to this Agreement; (ii) clearly indicate the intention ofboth parties to override and modify this Agreement; and (iii) such purchase order, acknowledgement, or other writings are signed by authorized representatives of both parties.

Section 13 PROPRIETARY INFORMATION; CONFIDENTIALITY; INTELLECTUAL PROPERTY RIGHTS 13.1. Any information or data in the form of specifications, drawings, reprints, technical information or otherwise furnishedto Customer under this Agreement will remain Motorola's property, will be deemed proprietary, will be kept confidential, and will be promptly returned at Motorola's request. Customer may not disclose, without Motorola's written permission or as required by law, any such information or data to any person, or use such information or data itself for any purpose other than performing its obligations under this Agreement. The obligations set forth in this Section will survive the expiration or termination of this Agreement.

13.2. Unless otherwise agreed in writing, no commercial, financial or technical information disclosed in any manner or at any time by Customer to Motorola will be deemed secret or confidential. Motorola will have no obligation to provide Customer with access to its confidential and proprietary information, including cost and pricing data.

13.3. This Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership right or license under any Motorola patent, copyright, trade secret, or other intellectual property including any intellectual property createdas a result of or related to the Equipment sold or Services performed under this Agreement.

Section 14 FCC LICENSES AND OTHER AUTHORIZATIONS Customer is solely responsible for obtaining licenses or other authorizations required by the Federal Communications Commission or any other federal, state, or local government agency and for complying with all rules and regulations required by such agencies. Neither Motorola nor any of its employees is an agent or representative of Customer in any governmental matters.

Section 15 COVENANT NOT TO EMPLOY During the term of this Agreement and continuing for a period of two (2) years thereafter, Customer will not hire, engage on contract, solicit the employment of, or recommend employment to any third party of any employee of Motorola or its subcontractors without the prior written authorization of Motorola. This provision applies only to those employees of Motorola or its subcontractors who are responsible for rendering services under this Agreement. If this provision is found to be overly broad under applicable law, it shall be modified as necessary to conform to such law.

Section 16 MATERIALS, TOOLS AND EQUIPMENT All tools, equipment, dies, gauges, models, drawings or other materials paid for or furnished by Motorola for the purpose of this Agreement will be and remain the sole property of Motorola. Customer will safeguard all such property while it is in Customer's custody or control, be liable for any loss or damage to such property, and return it to Motorola upon request. Such property will be held by Customer for Motorola's use without charge and may be removed from Customer's premisesby Motorola at any time without restriction.

Section 17 GENERAL TERMS 17.1. If any court renders any portion of this Agreement unenforceable, the remaining terms will continue in full force and effect.

17.2. This Agreement and the rights and duties of the parties will be governed and interpreted in accordance with the laws of the State in which the Services are performed.

17.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege.

17.4. Neither party is liable for delays or lack of performance resulting from any causes such as strikes, material shortages, or acts of God that are beyond that party's reasonable control.

17.5. Motorola may assign its rights and obligations, and may subcontract any portion of its performance, under this Agreement.

17.6. THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE (1) YEAR TERM, ON EVERY ANNIVERSARY OFTHE START DATE UNLESS EITHER THE COVER PAGE SPECIFICALLY STATES A TERMINATION DATE OR ONE

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PARTY NOTIFIES THE OTHER IN WRITING OF ITS INTENTION TO DISCONTINUE THE AGREEMENT NOT LESS THAN THIRTY (30) DAYS OF THAT ANNIVERSARY DATE. At the anniversary date, Motorola may adjust the price of theServices to reflect its current rates.

17.7. If Motorola provides Services after the termination or expiration of this Agreement, the terms and conditions in effectat the time of the termination or expiration will apply to those Services and Customer agrees to pay for such services on a time and materials basis at Motorola's then effective hourly rates.

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MEMORANDUM OF INSURANCE

THIS MEMORANDUM IS A MATTER OF INFORMATION ONLY. THIS MEMORANDUM DOES NOT AMEND, EXTEND OR ALTER THE COVERAGES AFFORDED BY THE POLICIES BELOW.

COMPANIES AFFORDING COVERAGE

PRODUCER AON RISK SERVICES CENTRAL, INC. AON CENTER 200 EAST RANDOLPH STREET CHICAGO, ILLINOIS 60601 D/B/A Aon Risk Insurance Services of Illinois. CA License #0095623 COMPANY A LIBERTY MUTUAL FIRE INSURANCE COMPANY

COMPANY B LIBERTY INSURANCE CORPORATION

COMPANY C

INSURED MOTOROLA INC. AND ITS SUBSIDARIES 1303 EAST ALGONGUIN ROAD SCHAUMBURG, IL 60196 COMPANY D

COVERAGES THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. CO

LTR

TYPE OF INSURANCE POLICY

NUMBER POLICY EFFECTIVE DATE (MM/DD/YY)

POLICY EXPIRATION DATE (MM/DD/YY/)

LIMITS

GENERAL AGGREGATE

$2,000,000

PRODUCTS -COMP/OP AGG

Included

PERSONAL & ADV INJURY

$1,000,000

EACH OCCURENCE

$1,000,000

FIRE DAMAGE (any one fire)

$250,000

A

GENERAL LIABILITY -Commercial General Liability -Occurrence

TB2-641-005169-078

7/01/2008

7/01/2009

MED EXP (any one person)

$10,000

COMBINED SINGLE LIMIT

$1,000,000

BODILY INJURY (per accident)

BODILY INJURY (per accident)

A

AUTOMOBILE LIABILITY -Any Auto

AS2-641-005169-018 (Domestic Auto- All Sates)

7/01/2008

7/01/2009

PROPERTY DAMAGE

AUTO ONLY (each accident)

OTHER THAN AUTO ONLY

EACH ACCIDENT

GARAGE LIABILITY

AGGREGATE EACH OCCURENCE

AGGREGATE

EXCESS LIABILITY

X WC Statu-

tory limits

EL EACH ACCIDENT

$1,000,000

EL DISEASE- POLICY LIMIT

$1,000,000

B B

WORKERS COMP & EMPLOYER’S LIABILITY

WA7-64D-005169-088 (Deductible) WC7-641-005169-098 (Retro)

7/01/2008

7/01/2009

EL DISEASE – EA EMPLOYEE

$1,000,000

OTHER

FOR INFORMATIONAL PURPOSES ONLY

2009 Product and SystemTechnical Training Course CatalogGovernment and Public SafetyNorth America

Cover 09 lr print 9/23/08 11:35 AM Page 1

Welcome to the 2009 Productand System Training Catalog

New Training Website Now OnlineEasier to use and more informative than ever, the Government and Public Safety TechnicalTraining website has been redesigned with yourneeds in mind. New requested features include:• Ability to find a course by technology and by

training paths• Improved search function• Simplicity, with concise text and fewer clicks

to locate desired content• Consistent style and navigation across all

Motorola websites• Links to area recreation, shopping, activities

www.motorola.com/government/techtraining

Welcome to the 2009 Product andSystem Training Catalog

Motorola‘s Government and Public SafetyNorth America training organization is excitedto offer a deep and compelling portfolio oftechnical training products and services.

We are committed to work with you to identifydifferent training delivery options to meet yourneeds. Our training delivery options include:• Instructor-led classes, rich with hands-on

activities, delivered at the Technical TrainingCenter in Schaumburg, IL

• Tailored training experiences at your location• Tailored training experiences for your

organization at our Technical Training Centerin Schaumburg, IL

• Instructor-led on-line courses• Self-paced on-line courses

All of our technical courses are designed withthe goal of helping you improve yourorganization’s operational performance.

Please take a moment to review this catalogto fully appreciate our exciting training

solutions. We continue to add new residentcourses, self-paced on-line courses, andinstructor-led on-line courses that support thenew technologies and products that you areintegrating into your organization.

The 2009 schedule is a tear out section byquarter in the back of this catalog. If you donot see what you are looking for, please call847.538.7999. You can also find continuallyupdated information in regards to courses andschedules at our website:www.motorola.com/government/techtraining

We hope you are as excited about our newofferings as we are, and we look forward to being an important part of yourcommunications training needs.


Motorola, Inc.

How to Register

After making your course selections,you can register through the Web at:www.motorola.com/government/techtraining. For complete onlineregistration instructions, see below.

For Questions and Assistance:

Call Monday-Friday 847.538.7999

How to Make Payments When

Registering:

For your convenience we accept thefollowing methods of payment:• Credit Card• Purchase Order• Company Check• Money Order

If prepayment is required to secureyour registration, it must be receivedby Motorola prior to your attendance.

All pricing listed is US dollars.

Instructions for System and Class Registration

If you do NOT have an active MotorolaUser ID and Password:

CREATE a Motorola Membership User ID

• Visit: https://membership.motorola.com• From the left menu bar, click the “Register”

link. Enter your contact information.Complete all fields, including User ID andPassword. Verify the Password is correct inthe “Confirm Password” field. Click“Register”. Note: Each person must have

a unique e-mail address.

• You will receive an e-mail withinapproximately 4 hours (usually it is withinminutes) requesting that you activate youraccount. Click on the link provided in thee-mail and fill in the requested information.If you do not complete this step, your

account will not be activated and you

will not be able to access the Learning

Management System (LMS).

• Visit https://techtrain.motorola.com• Enter your Motorola User ID and Password.

Click “Login”. Click “Logout”.

• You will receive an e-mail withinapproximately 24 hours that you have beenregistered in the LMS. This enables you toview and enroll in our courses.

• Once that has occurred, visithttps://techtrain.motorola.com to registerfor specific classes. You may also enroll onour website at http://www.motorola.com/government/techtraining

If you already have an active MotorolaUser ID and Password (via MOL):

• Visit https://techtrain.motorola.com• Enter your Motorola User ID and

Password. Click “Login”. Click “Logout”.• You will receive an e-mail within

approximately 24 hours that you have beenregistered in the LMS.

• Once that has occurred, visithttps://techtrain.motorola.com to registerfor specific classes. You may also enroll onour website at http://www.motorola.com/government/techtraining

WHAT’S NEW!As technologies evolve and new technologies emerge, Motorola Technical Training

is on the cutting edge of designing, developing and delivering world class technical

training, that prepares you to use, maintain and manage Motorola’s state-of-the-art

equipment. In 2009, we are happy to bring you additional technical training

courses covering the NEW APX 7000 (page 62) and APX 7500 radio’s (page 66),

APX Radio Programming (page 68), as well as the highly anticipated release of

RF Fundamentals (page 72). The APX Interactive End-User Toolkit (page 8), in support

of the NEW APX line of subscribers, along with the MOTOTRBO Interactive End-

User Toolkit (page 8) in support of the MOTOTRBO product line are coming in 2009.

Stay connected with what’s

new!! Visit our website

www.motorola.com/

government/techtraining to

find out what exciting training

offerings are coming out soon.

General Information 1

Online Learning 3

End User 5

ASTRO®25 IV&D Trunked Systems 9

Certification 23

ASTRO®25 Secure System 25

ASTRO SmartZone 4.1 System 27

SMARTNET Systems 31

ASTRO®25 IV&D Conventional System 35

Broadband Solutions 37

Fixed Data 47

Base Station/Repeaters 49

Consoles 51

MOTOTRBO™ 55

Portable Subscriber Radios 59

Mobile Subscriber Radios 63

Subscriber Radio Programming 67

Foundational Courses 69

Interior low_res new 09 9/24/08 11:58 AM Page 1

http://www.motorola.com/government/techtraining







Motorola, Inc.Motorola, Inc.

2

Instructor-led

OnlineInstructor-led

Self-Paced Online

Self-Study

Policies

Cancellation and Rescheduling by the Student:

Customer cancellation or rescheduling made lessthan 30 days prior to the class start date will besubject to the full course tuition.

Cancellation and Rescheduling by Motorola:

Motorola reserves the right to change or cancelclasses up to 10 business days prior to the classstart date. You will be notified at that time of suchchange or cancellation.

Lodging and Meals:

Students are responsible for their own hotelarrangements and meals. For a list of area hotels,please visit our website at www.motorola.com/government/techtraining. There is a full servicecafeteria offering an assortment of selections forbreakfast and lunch at the Training Center. Pleasesee the back page of the catalog for a map ofthe Training Center location.

Professionalism:

Students are expected to maintain professionalconduct and dress at all times. Class dress iscasual, but smart. For safety and security reasons,we cannot permit shorts, thong type sandals, ortank tops in the classroom.

Laptop Requirements:

Many of our classes now require students tobring their laptops to the classroom so that theymay utilize an electronic copy of the class materi-al. Please review your enrollment confirmationemail for specific requirements for your class.

Training Content and Strategy Disclaimer:

All of Motorola training classes are designed tosupport and align with the Motorola Servicestrategy for each product. This strategy mayinclude a combination of (but not limited to)processes, procedures, recommendations, andinstructor experiential advice which may involverepair, replacement, and or recovery of hardware,software, or firmware of Motorola products. The repair, replacement, or recovery of theseproducts may vary from product to product.Motorola reserves the right to change the structure and content of all courses at any time.

Using the Training Roadmaps

• Determine your system type Example: My system is ASTRO®25 7.x

• Determine what options are installedon your system Example: High Performance Data,Telephone Interconnect, etc

• Determine your job type Example: I am a Master Site Technicianor I am a System Manager

• Select job type flow chart

• Take classes in order presented

Please Note: The TESTIcon found in the roadmapsindicates that a post testwill be administered afterthe computer-based Overview course iscompleted. The test is intended to determinethat students have the prerequisite knowledgenecessary to continue on with the remainderof the curriculum.

Training Options

Resident Training

Resident training consists of regularly scheduledclasses conducted at the Motorola Training Centerin Schaumburg, IL. The center is set up sostudents can immerse themselves in the subjectmatter, with limited distractions. They receivesubstantial time for hands on training that enablesthem to develop creative solutions for uniqueproblems. Resident training includes a diversecustomer base; therefore, the classroomequipment is modeled upon a standardconfiguration. In addition, some courses includemedia-based activities that are facilitated by theinstructor. Advance registration is required.

On-site Training at Your Location

All course titles can be delivered at your location,taught by our knowledgeable instructor staff. Formore information on our on-site delivery options,contact us at 847.538.7999.

Online Learning

Online learning allows you to gain foundationalknowledge on a variety of topics using your owncomputer, at your own schedule. Motorola offersinstructor-led online learning courses,as well asself-paced online training. For more information onour online offerings, look for courses with the Self-Paced Online or Online Instructor-led icon.

Wait-Listed Only

Courses with this label are not actively scheduled.These courses will be scheduled once sufficientinterest is obtained. Contact us for moreinformation.

Test

> >




Online Learning

For more information, call 847.538.7999 or visit online:www.motorola.com/government/techtraining

Motorola, Inc.

Motorola offers instructor-led online learning courses, as well as self-

paced online training. Online learning allows you to gain foundational

knowledge on a variety of topics by using your computer from home or

office. You may select courses from the recommendations listed in the

Training Roadmaps from each product area of the catalog, or simply

based upon your own personal need.

For more information on our course offerings, visit our website at

www.motorola.com/government/techtraining or call 847.538.7999.

3





Online Learning

4

Online Learning Course Offerings

For more information:

To access the descriptions for each course and to view ourcomplete list of online course offerings, go towww.motorola.com/government/techtraining or call 847.538.7999.

Be sure to review the Recommended Online Courses listed onthe course curriculums located at the beginning of each productarea/section of the catalog.

Systems

ASTRO®25 IV&D Digital Mutual Aid ACS76210-EASTRO 25 IV&D Information Assurance ACS76211-EASTRO 25 IV&D Introduction to Radio System

Management Applications ACS76201-VASTRO 25 IV&D Telephone Interconnect ACS76209-EASTRO 25 IV&D Trunked System Overview ACS76200-EASTRO25 IV&D Trunked System Overview

with ARC 4000 Master Site ACSAR0011-EASTRO 25 IV&D UEM and UNC Applications ACS76202-VFSA Technical Overview ACS76300-EMOTOTRBO Data Applications Training TBO004-VMOTOTRBO System Service Training TBO005-VMTC 3600 Trunking Controller MTC001-EPrivate DataTAC System FXD004-ESMARTNET Overview SMT001-E

Consoles

CENTRACOM Gold Elite Hardware Overview CON005-ECENTRACOM Gold Elite Programming CON009-VCENTRACOM Series II Plus Servicing Overview CON002-EMCC 5500 Dispatch Console Overview CON008-EMIP 5000 Installation and Maintenance CON013-V

Broadband

Canopy Technical Overview CPY002-EMESHCamera MSH011-EMESHTrack Overview MSH008-EMESHTrack 1.0 Configuration, Deployment,

and Operation MSH010-EMobile Video Sharing MVS003-VMobile Video Sharing End User Training MVS001-EMOTOMESH Overview MSH001-EMultinet Mobility Workshop MNM002-V

Base Radios / Stations

Advanced QUANTAR Programming NST251-VMOTOTRBO XPR 8300 Series Repeater

Level 2 Service Training TBO008-VMOTOTRBO XPR 8300 Series Repeater

Level 3 Service Training TBO009-VMTR 2000 Base Station/Repeater Refresher MTR901-E

Subscriber

ASTRO SPECTRA Mobile Radios Technical Service Training AST001-E

Commercial Series CPS Tutorial CPS003-ECPS Programming and Template Building Overview ADT001-VMOTOTRBO CPS Radio Programming TBO025-VMOTOTRBO XPR 4000 Series Mobile Radio

Level 2 Service Training TBO001-VMOTOTRBO XPR 4000 Series Mobile Radio

Level 3 Service Training TBO002-VMOTOTRBO XPR 6000 Series Portable Radio

Level 2 Service Training TBO006-VMOTOTRBO XPR 6000 Series Portable Radio

Level 3 Service Training TBO007-VMTS 2000 / MTX Series Technician MT001-E

Networking

Networking Overview NWT001-EUnderstanding Emerging Technologies ENG939Understanding Frame Relay ENG948Understanding Mobile Internet Access ENG937Understanding TCP/IP ENG945Understanding the Principles of LAN’s & WAN’s TEL1218-10

Radio Communication

Introduction to R56 NST925-2Radio Systems Overview RCS002-ERF Fundamentals RF001-EUnderstanding Radio Fundamentals GNL167-10Understanding the Basics of Wireless

Communications GNL169Understanding Voice Communications:

A Technical Introduction ENG934


End User


Motorola, Inc.

6 > > Train the Trainer Programs

7 > > Operator Field Training

8 > > Interactive End User Tool Kit

5




End User

6

The successful implementation of your communications

system depends on users that are confident in their use of

the system.

• Users of your mobile and portable radios require training on

their units to understand its basic operation, features, and

functions

• Dispatchers of your consoles require training to understand

basic operation, features, and functions

• Management personnel require training on the Motorola

applications

We offer several solutions to help you:

Train the Trainer:

With this option, Motorola trains people you have identified as

a qualified instructor so that they in turn can train each

individual user in your organization. These classes are

typically done on site using your equipment. The interactive

End User Tool Kit (iEUTK) (page 8) and/or tailored end user

materials can be utilized.

Operator/Field Delivery:

With this option, the users within your organization are trained

by a Motorola instructor. These classes are typically done on

site using your equipment. The iEUTK (page 8) and/or tailored

end user materials support this training option.

Train the Trainer ProgramsThere are three (3) Train the Trainer coursesavailable based on your requirements.

One-DayAudience:

This one-day course is geared for customerswho have an experienced, dedicated trainingstaff in their organization. This courseconcentrates on specific product featuresand how it relates to the training process.

Course Overview:

This one-day course provides the customer’sidentified training personnel knowledge andpractice applying training techniques that willenable them to successfully train theirstudents. Trainers will use video, facilitation,and hands on activities to facilitate learningevents supported by tailored or customizedtraining materials and job aides. Students willbecome proficient in discussing commontasks associated with the operation of thecustomer’s radios as identified by thecustomer’s needs analysis. Note: This course is presented as customerspecific and will cover pertinent informationto customer equipment.

Prerequisites:

Previous training experience and radiosystem knowledge is a must.

Two-DayAudience:

This two-day offering is directed to individualswho have had some training experience, butpossibly not in a specific product area andwould prefer a refresher on communicationskills. Emphasis is placed on how the trainercan combine these two important elementsin addition to practice sessions usingspecified product knowledge.

Course Overview:

This course combines instructor skills withtraining on a specific product. The product

Motorola Train the Trainer/Operator Field Training > >


Motorola, Inc.


End User

7

will be referenced and used in role-playing throughout the course. Productknowledge will be delivered in the firstquarter of this training. ResponsiveCommunications training will bedelivered using the CommunicationProcess, Styles, NonVerbal andListening Skills.

Prerequisites:

This two-day course assumes theparticipants have a working knowledgeof their job responsibilities, products,and services. The participants will needproduct and limited communicationtraining to participate in this course.

Three-DayAudience:

This three-day comprehensivecommunications course is directed tothe customer who would like Motorolato qualify individuals in their userpopulation whose area of expertise isnot in training.

Course Overview:

This intense three-day course includesdetailed discussion on instructing thespecific class AND time to learn handson key training facilitation skills.

Prerequisites:

The desire to learn how to facilitate aTrain the Trainer course in radio orconsole operation.

Operator / Field TrainingConsole TrainingCourse Overview:

These courses provide Operators andSupervisors with an introduction to the basicoperation, administration and feature func-tionality of the Console Systems. Throughfacilitation and hands on practice, users learnto perform tasks that are associated withtheir organizations particular system.

Key Topics:

• Overview of Console configuration• Console dispatcher and supervisor

operation

Courses Available for the Following

Console Products:

CENTRACOM Elite Admin and AliasDatabase Manager (ADM)

CENTRACOM OperatorMCC 7500 Dispatch Console Administrator

TrainingMCC 7500 Dispatch Console Operator

TrainingMCC 5500 Dispatch Console AdministrationMCC 5500 Dispatch Console Operator

TrainingMOTOBRIDGE IP Interoperable Solution

Dispatch Console Operator MOTOBRIDGE Administration Control

Panel (ACP)MIP 5000 Dispatch Console

Subscriber TrainingCourse Overview:

These courses provide radio users with anintroduction, basic operation and tailoredjob aides. Through facilitation and handson, users learn to perform common tasksassociated with their radio configuration.

Key Topics:

• Overview of radio configuration• General radio operations

Courses Available for the Following

Radio Products:

Portable Mobile• XTS 1500 • ASTRO SPECTRA• XTS 2500 • ASTRO SPECTRA Plus• XTS 3000 • MCS 2000• XTS 5000 • XTL 1500• MTS 2000 • XTL 2500

• XTL 5000COMING IN 2009!

• APX 7000 • APX 7500

Note: If you do not see your specific radioproduct listed here, please call the trainingcenter at 847.538.7999 to inquire about a class.

Additional Products

FireGround Training

This course will provide use of softwareapplications for the FDOC Scene functionsas well as operator features andfunctionality of the XTS5000 radio.

iDEN End User Subscriber Training

Introduces the participant to the iDENproduct line as well as the specific featuresand functionality of the radio.

Training helps departmentsfind more efficient ways to communicate.

> >




End User – Interactive Tool Kit

8

Interactive End User Tool KitThe interactive End User Tool Kit (iEUTK) is aconfiguration/learning tool in CD format.

This revolutionary knowledge transfer tool isdesigned to accelerate the learning that usersneed to fully utilize their communicationsolutions. The iEUTK allows the user tocustomize operator training to match uniquebutton, feature programming, and displaysprovided by a particular system.

The iEUTK helps personnel learn to operatespecific mobiles, portables, or consolepositions faster, with increased retention overpaper-based alternatives. The customer hasthe ability to customize this tool to theirspecific radio configurations, make changeswhen appropriate, and even add additionalinformation where needed.

This tool includes a “Getting Started” video,customized radio configuration, Fleetmappingtable, Installation and Removal instructions,Status Icons, Status Alert Tones, Analog DigitalAudio Quality, Safety Information, and MoreInformation sections on each available feature.

The iEUTK can also be distributed on an internalwebsite, utilized to develop hard copymaterials, applied for refresher training toindividuals so you can utilize this tool forongoing training on your own time. The iEUTKcan also be distributed in CD format and is usedin conjunction with the Train the Trainerprogram. There are many cost saving benefitsto this tool!

For more information, please call 847-538-7999.

> >

Increase Operator Skills...Maximize System Performance

Add the interactive End User Tool Kit (iEUTK)to Your Operator Training Program Today!

Interactive End User Tool Kit Pricing

Value priced Interactive Operator Training is here today! Here are the details...

Choose from the broad portfolio of interactive End User Tool Kits (iEUTK)available for these dynamic Motorola product families:

Portable:

• MTS 2000• XTS 1500• XTS 2500• XTS 3000• XTS 5000

Single iEUTK Price: $489.00

Three model CD same family - $1395.00

Example - XTS5000 Model l, ll, and lll

Each toolkit is priced on a per radio model basis andincludes a site license, which is intended for unlimitedusage within the customer organization.

Mobile:

• ASTRO SPECTRA• ASTRO SPECTRA Plus• MCS 2000• XTL 1500• XTL 2500• XTL 5000

Console:

• CENTRACOM Gold Elite• MOTOTRBO NEW!

COMING IN 2009!

• APX Mobile/Portable• MCC 7500• MCC 5500


ASTRO

®25 IV&D

Trunked Systems


Motorola, Inc.

16 > > ASTRO®25 IV&D Trunked System Overview with ARC 4000 Master Site (ACSAR0011-E)

16 > > ASTRO®25 IV&D Trunked System Overview (ACS76200-E)

16 > > ASTRO®25 IV&D Introduction to Radio System Management Applications (ACS76201-V)

17 > > ASTRO®25 IV&D UEM and UNC Applications (ACS76202-V)

17 > > ASTRO®25 IV&D ARC 4000 Radio System Management Workshop (ACSAR0012)

18 > > ASTRO®25 IV&D Radio System Management Workshop (ACS76102)

18 > > ASTRO®25 IV&D ARC 4000 Master Site Workshop (ACSAR001)

19 > > ASTRO®25 IV&D Master Site Workshop (ACS76103)

19 > > ASTRO®25 IV&D Circuit Based Digital Simulcast Workshop (ACS76204)

20 > > ASTRO®25 IV&D Quantar Repeater Site Workshop (ACS74205)

20 > > ASTRO®25 IV&D High Performance Data Workshop (ACS76206)

20 > > ASTRO®25 IV&D Secure Communications Workshop (ACS76207)

21 > > ASTRO®25 IV&D IP Based Digital Simulcast Workshop (ACS76217)

21 > > ASTRO®25 IV&D GTR 8000 Repeater Site Workshop (ACS75208)

21 > > ASTRO®25 IV&D Telephone Interconnect (ACS76209-E)

22 > > ASTRO®25 IV&D Digital Mutual Aid (ACS76210-E)

22 > > ASTRO®25 IV&D Information Assurance Overview (ACS76211-E)

9


Motorola, Inc.


ASTRO

®25 IV&D

Trunked Systems

10

NO YES

ASTRO 25 IV&D

Digital Mutual Aid

ACS76210-E

Self-paced Online

ASTRO 25 IV&DInformation Assurance

OverviewACS76211-E

Self-paced Online

ASTRO 25 IV&D

High Performance Data

ACS76206

3 days

ASTRO 25 IV&DSecure Communications

WorkshopACS762074.5 days

ASTRO 25 IV&D

Telephone Interconnect

ACS76209-E

Self-paced Online

FOR SPECIALIZED TRAINING, ANSWER THE FOLLOWING QUESTIONS:

Test

ASTRO 25 IV&DRadio System

Management WorkshopACS761024.5 days

Does your system

have HPD?

ASTRO 25 IV&D

UEM and UNC Applications

ACS76202-V

5 2-hour sessions

NO YES

ASTRO 25 IV&D

Trunked System Overview

ACS76200-E

Self-paced Online

ASTRO 25 IV&DIntroduction to Radio SystemManagement Applications

ACS76201-V5 2-hour sessions

After completion of this course, qualified candidates may complete the ETA® ASTRO®25 7.X Radio Network Manager Certification. Visit http://www.eta-i.org/MotorolaTesting.html for details.

Is your systembeing upgradedfrom a previous

7.x release?

YES

Does your system haveInterconnect?

YES

Does your system haveMutual Aid?

YES

Does yoursystem have

Network Security?

YES


OTAR?

Curriculum for ASTRO®25 IV&D Technical Training

Training path forASTRO®25 IV&D Network Manager

Recommended Online Training:

Understanding Frame RelayENG948

Understanding TCP/IP ENG945

Trunking Concepts TRK100-E

Radio Systems OverviewRCS002-E

Understanding the Principles of LAN’s and WAN’sTEL1218-10

> >


Motorola, Inc.


ASTRO

®25 IV&D

Trunked Systems

11

Training path forASTRO®25 IV&D Master Site

NO YES

ASTRO 25 IV&D

Digital Mutual Aid

ACS76210-E

Self-paced Online


OverviewACS76211-E

Self-paced Online

ASTRO 25 IV&D


ACS76206

3 days



ASTRO 25 IV&D


ACS76209-E

Self-paced Online


Test

ASTRO 25 IV&D

Master Site Workshop

ACS76103

4.5 days

Does your system

have HPD?

ASTRO 25 IV&D

UEM and UNC Applications

ACS76202-V

5 2-hour sessions

NO YES

ASTRO 25 IV&D


ACS76200-E

Self-paced Online



After completion of this course, qualified candidates may complete the ETA® ASTRO®25 7.X Master Site Technician Certification. Visit http://www.eta-i.org/MotorolaTesting.html for details.

Is your systembeing upgradedfrom a previous

7.x release?

YES


YES


YES


Network Security?

YES


OTAR?







> >




ASTRO

®25 IV&D

Trunked Systems

12

Training path forASTRO®25 IV&D with ARC 4000 System Manager

Recommended OnlineTraining:


Understanding TCP/IPENG945




ASTRO 25 IV&D

Digital Mutual Aid

ACS76210-E

Self-paced Online


OverviewACS76211-E

Self-paced Online



ASTRO 25 IV&D


ACS76209-E

Self-paced Online

YES


YES


YES


Network Security?

YES


OTAR?



Test

ASTRO 25 IV&DTrunked System Overviewwith ARC 4000 Master Site

ACSAR0011-ESelf-paced Online

ASTRO 25 IV&D


ACS76206

3 days

ASTRO 25 IV&DARC 4000 – Radio System Management Workshop

ACSAR00124.5 days

NO


Does your system

have HPD?YES

> >


Motorola, Inc.


ASTRO

®25 IV&D

Trunked Systems

13

Training path forASTRO®25 IV&D with ARC 4000 Master Site

Recommended OnlineTraining:


Understanding TCP/IPENG945




ASTRO 25 IV&D

Digital Mutual Aid

ACS76210-E

Self-paced Online


OverviewACS76211-E

Self-paced Online



ASTRO 25 IV&D


ACS76209-E

Self-paced Online

YES


YES


YES


Network Security?

YES


OTAR?



Test

ASTRO 25 IV&DTrunked System Overviewwith ARC 4000 Master Site

ACSAR0011-ESelf-paced Online

ASTRO 25 IV&D


ACS76206

3 days

ASTRO 25 IV&DARC 4000 –

Master Site WorkshopACSAR001

3 days

NO


Does your system

have HPD?YES

> >




ASTRO

®25 IV&D

Trunked Systems

14

Training path forASTRO®25 IV&D Simulcast







ASTRO 25 IV&D

Digital Mutual Aid

ACS76210-E

Self-paced Online


OverviewACS76211-E

Self-paced Online



ASTRO 25 IV&D


ACS76209-E

Self-paced Online


Test

ASTRO 25 IV&D


ACS76200-E

Self-paced Online

After completion of this course, qualified candidates may complete the ETA®

ASTRO®25 IP Based Digital Simulcast Site Technician Certification. Visit http://www.eta-i.org/MotorolaTesting.html for details.

YES


YES


YES


Network Security?

YES


OTAR?

NO YES

NO

ASTRO 25 IV&DGTR 8000 Repeater Site

WorkshopACS75208

3 days

ASTRO 25 IV&D


ACS76206

3 days

Does your system

have HPD?YES

Doesyour Simulcast

Subsystem have a GCM 8000

Comparatorin it?

ASTRO 25 IV&DCircuit Based DigitalSimulcast Workshop

ACS762043 days

ASTRO 25 IV&DIP Based Digital

Simulcast WorkshopACS76217

3 days

> >


Motorola, Inc.


ASTRO

®25 IV&D

Trunked Systems

15

Training path forASTRO®25 IV&D Repeater Site


Understanding Frame Relay ENG948



Radio Systems Overview RCS002-E

Understanding the Principles of LAN’s and WAN’s TEL1218-10

ASTRO 25 IV&D

Digital Mutual Aid

ACS76210-E

Self-paced Online


OverviewACS76211-E

Self-paced Online



ASTRO 25 IV&D


ACS76209-E

Self-paced Online


Test

ASTRO 25 IV&D


ACS76200-E

Self-paced Online

YES


YES


YES


Network Security?

YES


OTAR?

NO YES


WorkshopACS75208

3 days

ASTRO 25 IV&D


ACS76206

3 days

Does your system

have HPD?YES

ASTRO 25 IV&DQuantar Repeater Site

WorkshopACS74205

3 days

ASTRO 25 IV&D


ACS76206

3 days

Does your system

have HPD?YES


WorkshopACS75208

3 days

Doesyour system

have GTR 8000expandable sitesubsystems?

NO NO

After completion of this course, qualified candidates may complete the ETA®

ASTRO®25 GTR 8000 Repeater Site Technician Certification. Visit http://www.eta-i.org/MotorolaTesting.html for details.

After completion of this course, qualified candidates may complete the ETA® ASTRO®25 Quantar Repeater Site Technician Certification. Visit http://www.eta-i.org/MotorolaTesting.html for details.

> >


ASTRO®25 IV&DIntroduction to RadioSystem ManagementApplications Course Overview:

This virtual, interactive course provides a highlevel preview of the Motorola Radio SystemManagement applications.

Audience:

System Managers, Technical SystemManagers, System Technicians, and otherApplication Users

Course Objectives:

After completing this course, the studentwill be familiar with the following ASTRO 25IV&D system management applications:• User Configuration Manager (UCM) • Zone Watch • ATIA Log Viewer • Affiliation Display • Radio Control Manager (RCM) • Historical Reports • Dynamic Reports • RCM Reports • System Profile • Zone Profile • Zone Configuration Manager (ZCM) • Customer Service Software (CSS)

Prerequisites:

Completion of ASTRO 25 IV&D TrunkedSystem Overview (ACS76200-E) and passingscore on post-test

Completion of the following course orequivalent experience: Bridging the Knowledge Gap (ACT100)



ASTRO

®25 IV&D

Trunked Systems

16

Course Number: ACS76201-V

Length: (5) 2 hour sessionsTraining Delivery Method: Online Instructor-led

Price: Included when taken as aprerequisite; otherwise $850

Course Number: ACS76200-E

Training Delivery Method: Self-Paced Online

Price: $189

Course Number: ACSAR0011-E


Price: $189

ASTRO®25 IV&D TrunkedSystem Overview with ARC 4000 Master Site Course Overview:

The ASTRO 25 IV&D Trunked SystemOverview with ARC 4000 Master Sitecourse is intended to provide an overviewof the ASTRO 25 System in order tofamiliarize the various audiences with theoverall system capabilities, components,features, and benefits.

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Recognize the characteristics of the

ASTRO 25 Trunked IV&D System withARC 4000

• List the ASTRO 25 system features andcapabilities

• Identify the ASTRO 25 systemsubsystems and their respectivefunctions

• List the system and software tools• Identify ASTRO 25 system compatible

end-user devices

Prerequisites:

Completion of the following courses orequivalent experience:Bridging the Knowledge Gap (ACT100) Networking Essentials in Communication

Equipment (NST762)Advanced Networking in Motorola

Communications Equipment (NWT003)

ASTRO®25 IV&D TrunkedSystem Overview Course Overview:

This self-paced course is the starting pointof all ASTRO25 training. In order to takeother classes, students are required tocomplete this course and obtain a passingscore in the corresponding test. Itpresents a high-level description of thesystem’s capabilities, components,features, and benefits.

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• List and describe the ASTRO 25 system

features and capabilities.• Describe the ASTRO 25 system sites and

their components.• Describe in detail the paths used for

control, voice and data in an ASTRO25Trunking system

• List the servers and databases used in anASTRO25 trunked system.

Prerequisites:





Motorola, Inc.


ASTRO

®25 IV&D

Trunked Systems

17

ASTRO®25 IV&D ARC 4000 – Radio SystemManagement Workshop

Course Number: ACSAR0012

Length: 4.5 daysTraining Delivery Method:Instructor-led

Price: $2,850Wait-Listed Only

Course Overview:

This workshop covers managementfunctions for an ASTRO 25 IV&D Systemwith ARC 4000 Master Site. Learningactivities in this document-based trainingcourse focus on how to use the differentASTRO 25 IV&D System Managementapplications. Participants will be providedwith an opportunity to discuss how tostructure their organization and personnelfor optimal use of the ASTRO 25 IV&DSystem with ARC 4000 Master Site.

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Use the network management tools

applicable at each phase of the systemlife cycle

• Recognize the factors that influence theplanning of communication systems as itrelates to the creation of the Fleetmapfor your system

• Compare the advantages anddisadvantages of options available forthe configuration of systeminfrastructure and user parameters

• Use the report and real-time data tomonitor performance and makeadjustments necessary to maintainacceptable system performance levels

Prerequisites:




Completion of ASTRO IV&D TrunkedSystem Overview with ARC 4000 MasterSite (ACSAR0011-E) and passing score onpost-test

Completion of ASTRO 25 IV&DIntroduction to Radio SystemManagement Applications (ACS76201-V)

ASTRO®25 IV&D UEM andUNC Applications Course Overview:

Release 7.4 brought two newmanagement applications: the UnifiedEvent Manager (UEM) and the UnifiedNetwork Configurator (UNC). This virtual, interactive course covers theseapplications in detail and is critical for theconfiguration and troubleshooting of thelatest 7.x systems

Audience:

System Managers, Technical SystemManagers, System Technicians, and otherApplication Users. The applicationscovered in this course only apply tocustomers with releases 7.4 or newer

Course Objectives:

After completing this course, the studentwill be able to:• Identify the new features introduced by

Release 7.4 to the ASTRO 25 Trunkingplatform

• Describe the 7.4 release hybrid solutionfor Configuration and Fault management

• Utilize appropriately the newmanagement applications:- Unified Event Manager (UEM)- Unified Network Configuration (UNC)

Prerequisites:

Completion of ASTRO®25 IV&D TrunkedSystem Overview (ACS76200-E) and apassing score on post-test

Completion of the following courses orequivalent experience:Bridging the Knowledge Gap (ACT100)ASTRO®25 IV&D Introduction to System

Management Applications (ACS76201-V)

Course Number: ACS76202-V


Price: $850




ASTRO

®25 IV&D

Trunked Systems

18

ASTRO®25 IV&D ARC 4000Master Site Workshop Course Overview:

This workshop teaches advancedtroubleshooting skills and best practicesfor the ASTRO 25 IV&D System with ARC4000 Master Site. The workshop focuseson gathering and analyzing systeminformation to implement the appropriateactions that return a system to fulloperational status.

Audience:

Master Site Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Recognize the ASTRO 25 with ARC 4000

System architecture• Identify the functional and radio

subsystems that comprise the ASTRO25 with ARC 4000 System

• Perform troubleshooting proceduresusing system troubleshooting tools

• Perform recommended routinemaintenance procedures for the ASTRO25 with ARC 4000 System

• Locate system support services providedby Motorola

Prerequisites:

Completion of ASTRO IV&D TrunkedSystem Overview with ARC 4000 MasterSite (ACSAR0011-E) and passing score onpost-test

Completion of ASTRO 25 IV&D Introductionto Radio System Management Applications(ACS76201-V)

Completion of the following courses orequivalent experience:Bridging the Knowledge Gap (ACT100)Networking Essentials in Communication



Course Number: ACSAR001

Length: 3 daysTraining Delivery Method:Instructor-led


ASTRO®25 IV&D Radio System ManagementWorkshop Course Overview:

This workshop covers managementfunctions for an ASTRO 25 IntegratedVoice and Data (IV&D) System. Learningactivities focus on how to use thedifferent ASTRO 25 IV&D SystemManagement applications. Participantswill be provided with an opportunity todiscuss how to structure theirorganization and personnel for optimalASTRO 25 IV&D system use.

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Describe the relationship between radio

programming, console administrationand system management, and theimpact of this relationship on systemplanning

• List the network management toolsapplicable at each phase of the systemlife cycle

Course Number: ACS76102


Price: $2,850

• Use the report and real-time data tomonitor performance and makeadjustments necessary to maintainacceptable system performance levels

• Identify the advantages anddisadvantages of options available forthe configuration of systeminfrastructure and user parameters

Prerequisites:

Completion of ASTRO 25 IV&D TrunkedSystem Overview (ACS76200-E) andpassing score on post-test






Motorola, Inc.


ASTRO

®25 IV&D

Trunked Systems

19

ASTRO®25 IV&D MasterSite WorkshopCourse Overview:

This workshop teaches advancedtroubleshooting skills and best practicesfor the ASTRO 25 IV&D System. It focuseson gathering and analyzing systeminformation to implement the appropriateactions that return a system to fulloperational status.

Audience:

Master Site Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Recognize the ASTRO 25 System

architecture• Identify the functional and radio

subsystems that comprise the ASTRO25 System

• Perform troubleshooting proceduresusing system troubleshooting tools

• Perform recommended routinemaintenance procedures for the ASTRO 25 System

• Locate system support services providedby Motorola

Prerequisites:


Completion of ASTRO 25 IV&DIntroduction to Radio System ManagementApplications (ACS76201-V)






Price: $2,850

ASTRO®25 IV&D Circuit Based DigitalSimulcast Workshop




Course Overview:

In the ASTRO 25 IV&D Circuit BasedDigital Simulcast Workshop, students willcover the components of the ASTRO 25IV&D System Digital Simulcast subsystem.This workshop presents how theSimulcast subsystem operates, andexplains the tools and methods availablefor troubleshooting components within aV.24 Circuit-based Simulcast subsystemusing GCP8000 Site Controllers and GTR8000 Base Radios.

Audience:

Simulcast Site Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Recognize the flow of message and

control data within an ASTRO 25 IV&DV.24 Circuit-based Simulcast subsystemusing GCP 8000 Site Controllers andGTR 8000 Base Radios

• Identify the major components andconnections within a simulcast primeand remote site

• Identify critical elements of callprocessing within a simulcast subsystem

• Perform maintenance andtroubleshooting for select components inthe simulcast subsystem

Prerequisites:








ASTRO

®25 IV&D

Trunked Systems

20

ASTRO®25 IV&D SecureCommunicationsWorkshop Course Overview:

This workshop describes planning,installation, configuration, operations, andtroubleshooting of Secure Communicationswithin the ASTRO 25 IV&D System.

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Implement Secure Communications in

the ASTRO 25 IV&D system• Define the function of the encryption

keys• Recognize how calls are transmitted in a

secure mode• Identify the security precautions that

must be considered for all SecureCommunications devices

• Define the role of the Key ManagementFacility (KMF) Client

• Perform administration procedures withinthe KMF submenus

• Define the role of the Key VariableLoader (KVL)

• Perform diagnostic and troubleshootingtasks

Prerequisites:


Equipment (NST762)



Price: $2,650

ASTRO®25 IV&D HighPerformance DataWorkshop Course Overview:

In the ASTRO 25 IV&D High PerformanceData (HPD) Workshop students will learnabout the functionality and components ofthe ASTRO 25 IV&D HPD system. Thecourse also discusses how the HPD systemoperates, and explains the tools andmethods available for troubleshootingcomponents within the HPD system.

Audience:

System Technicians, System Managers

Course Objectives:

After completing this course, the studentwill be able to:• Identify the HPD subsystem and its

applications • Compare the 2 possible HPD topologies • Configure the HPD subsystem’s various

software components • Perform the various operations that need

to be performed on an HPD subsystem • Troubleshoot (at the FRU/FRE level) and

maintain the HPD subsystem’s hardwareand software components

Prerequisites:

Completion of ASTRO 25 IV&D TrunkedSystem Overview (ACS76200-E) and passingscore on post-test






Price: $1,900

ASTRO®25 IV&D QuantarRepeater Site Workshop Course Overview:

In the ASTRO 25 IV&D Quantar RepeaterSite Workshop, students will cover thecomponents in the ASTRO 25 IV&DSystem Quantar repeater Site. Thisworkshop covers how the QuantarRepeater Site operates, and explains the tools and methods available fortroubleshooting components within the Quantar Repeater Site.

Audience:

Repeater Site Technicians

Course Objectives:


control data within an ASTRO 25 IV&DRepeater site subsystem

• Identify the attributes of call processingin an ASTRO 25 IV&D Repeater Site

• Identify the major components of theASTRO 25 IV&D Repeater Site

• Perform the required maintenance forcomponents at the ASTRO 25 IV&DRepeater Site

Prerequisites:









Motorola, Inc.


ASTRO

®25 IV&D

Trunked Systems

21

ASTRO®25 IV&D GTR 8000Repeater Site Workshop Course Overview:

This workshop describes thecomponents in the ASTRO 25 IV&DSystem repeater site subsystem. Thiscourse also presents how the repeatersite subsystem operates and explains thetools and methods available fortroubleshooting components within therepeater site subsystem.

Audience:

GTR 8000 Site Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Identify the major components and

configurations of the GTR 8000Repeater Site

• Configure the hardware and softwarefor efficient operation

• Interpret the flow of message andcontrol data in the variousconfigurations

• Analyze call processing in a site• Troubleshoot the site, its hardware, and

its configuration

Prerequisites:





ASTRO®25 IV&D IP BasedDigital Simulcast WorkshopCourse Overview:

In the ASTRO 25 IV&D IP Based DigitalSimulcast Workshop, students will coverthe the components in the ASTRO25 IV&DSystem IP Digital Simulcast subsystem. Inaddition, students will also discuss how theSimulcast subsystem operates, and explainthe tools and methods available fortroubleshooting components within theSimulcast subsystem.

Audience:

Simulcast Site Technicians

Course Objectives:


control data within an ASTRO 25 IV&D IPDigital Simulcast subsystem

• Identify the major components andconnections within an ASTRO 25 IV&D IPDigital Simulcast subsystem prime andremote site

• Recognize how calls are processed withinan ASTRO 25 IV&D IP Digital Simulcastsubsystem

• Perform maintenance andtroubleshooting of select components inan†ASTRO 25 IV&D IP Digital Simulcastsubsystem

Prerequisites:







Price: $1,900



Price: $1,900

ASTRO®25 IV&D TelephoneInterconnect Course Overview:

This self-paced course describes thefunctionality of – and the hardware andsoftware associated with – the TelephoneInterconnect feature in the ASTRO 25 IV&D System.

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Identify the function and major

components for the TelephoneInterconnect feature

• Define the operation of the TelephoneInterconnect feature within the system

• Configure the Telephone Interconnectequipment

• Troubleshoot the Telephone Interconnectequipment

Prerequisites:

None


Training Delivery Method:Self-paced Online

Price: $200




ASTRO

®25 IV&D

Trunked Systems

22

ASTRO®25 IV&D DigitalMutual Aid Course Overview:

This self-paced course describes thefunctionality of – and the hardware andsoftware associated with – using MutualAid in the ASTRO 25 IV&D System.

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Define the Mutual Aid feature• Determine the configurations available

for mutual aid in an ASTRO 25 IV&Dsystem

• List the components for use with DigitalMutual Aid and Analog Mutual Aid in theASTRO 25 IV&D system

• Configure Digital Mutual Aid and AnalogMutual Aid in the ASTRO 25 IV&Dsystem

• Troubleshoot Digital Mutual Aid andAnalog Mutual Aid in the ASTRO 25IV&D system

Prerequisites:

None



Price: $200

ASTRO®25 IV&DInformation AssuranceOverview Course Overview:

This self-paced course describes thefunctionality of – and the hardware andsoftware associated with – CNI NetworkSecurity in the ASTRO 25 IV&D System.

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Define network security and its functions• List the network security components of

an ASTRO 25 IV&D system• Define the functions, components and

operation of the Core ServerManagement Server (CSMS)

• Identify the functions, components andoperation of the Interface Barrier (NIB)

• Identify the functions, components andoperation of the border router and theperipheral network router

Prerequisites:

None



Price: $200


ASTRO

®25 Professional Certification

Motorola, Inc.

23

Ensure the technical skills of your workforce by pursuing Motorola Professional CertificationState-of-the-art, cost effective training and certification

Three major componentsof the ASTRO 25 IV&DProfessional Certificationprogram designed to traintechnicians to functionwithin the ASTRO 25 IV&Denvironment

Component 1:Prerequisite

Knowledge

Component 2:Knowledge Transfer

and Written Knowledge

Assessment

Component 3:Assessment of Task

Specific Skills and

Troubleshooting Skills

> > ASTRO®25 Professional Certification ASTRO 25 Professional Certification onMotorola’s ASTRO 25 technology is acombination of standardization and verificationthat reduces operational expenses (OPEX) byensuring the right work is done right the firsttime. Comprehensive, job-specific curricula,buttressed by validated knowledge and skillassessments provide you with a high level ofassurance that your technicians are experts inspecific areas of ASTRO 25 technology.

ASTRO 25 Professional Certification

Process

Certification is a process involving training,knowledge assessment, and skillassessment. The ASTRO 25 ProfessionalCertification in ASTRO 25 technology consists of three major components.

Component 1: Prerequisite Knowledge

In order to ensure that the certification candidateshave the specific prerequisite core knowledgethat they will need, prerequisite courses arestrongly recommended for each of the availableASTRO 25 IV&D Certification programs. Thesecourses are designed to ensure that the studentshave a clear and detailed understanding ofTrunked Radio Systems, Wide Area Trunked RadioSystems and both basic and advancednetworking concepts as they are used withinMotorola Communication Systems. It isSTRONGLY recommended that certificationcandidates attend these courses or at the veryleast ensure that they have acquired theappropriate prerequisite knowledge. This willensure a smooth transition into any ASTRO 25certification program.

Component 2: Knowledge transfer and

Written Knowledge Assessment

After attending specific courses tied to therequested certification, students are assessedon their core knowledge of specific topics andconcepts related to the Motorola ASTRO 25IV&D System component in which they arecertifying. The written assessment can beconducted at the conclusion of the appropriatecourse or can be completed at a later timeusing a ETA® certified proctor virtually anywherein the country. The certifying agency is ETA®

International (www.eta-i.org)

Component 3: Assessment of Task Specific

Skills and Troubleshooting Skills

The third component to the ETA® ASTRO 25


Motorola, Inc.


ASTRO

®25 Professional Certification

24

Certification ProgramsASTRO®25 IV&D Certification Programs:

ASTRO®25 IV&D 7.X Master Site TechnicianASTRO®25 IV&D Trunked Quantar Repeater

Site TechnicianASTRO®25 IV&D 7.X Radio Network ManagerASTRO®25 IV&D GTR 8000 TechnicianASTRO®25 IV&D IP Simulcast Technician

Other Motorola Product Certifications:

CENTRACOM TechnicianMCC 5500 Technician

> >

For information and availabilityASTRO25 IV&D Professional Certification: www.eta-i.org

ASTRO 25 IV&D course descriptions,prerequisites, schedule and registration:www.motorola.com/government/techtraining

> >IV&D Certification will focus on hands-ondemonstrations of task-specific skills.Assessments are delivered through acombination of proctored skill demonstrationwhich includes an ability to follow appropriateprocedures and an ability to resolve system issues.

Once core knowledge and skills have beendemonstrated through successfullycompleting both the written knowledgeassessment and the hands-on competency,the certification candidate will have achievedETA® Certification in the ASTRO 25 IV&Dsystem component.

I’m Interested! What should I do next?Follow these simple steps:

Step 1: Determine what Certification Programbest meets your organization’s needs (i.e.. 7.XMaster Site).

Step 2: Register for Core Certification course(i.e. 7.X Master Site). Register for this andother classes at:https://techtrain.motorola.com

Step 3: Visit www.eta-i.org to schedule timeslots for completion of both the WrittenAssessment and Hands-on Practical Exam.(The Certification Candidate has the option tocomplete the Written Assessment directlyafter completing the course or anywhere ETA®

International is able to proctor the exam. TheHands-on Practical Exam must be completedat the Motorola’s Galvin Center located inSchaumburg, IL).

If at all possible, please attempt to schedule alltesting after the completion of the CoreCertification course. Scheduling and planningwell in advance will help in reducing extratravel costs. Written exam times are always

scheduled at the conclusion of the Core

Certification course. Be the first to sign up

for those slots!

Step 4: After receiving passing scores onboth the Written Assessment and the Hands-on Practical Exam, the candidate willreceive the appropriate Certification credentialsfrom ETA® International.

Please Note: Completion of your associateCET (CETa) is required to qualify for theseMotorola Professional Certifications. Some ofthese Certifications may be used in the ETA®

CET Journeyman level path.


ASTRO

®25 Secure System


Motorola, Inc.

26 > > ASTRO®25 IV&D Secure Communications Workshop (ACS76207)

25




ASTRO

®25 Secure System

26

ASTRO®25 IV&D SecureCommunications WorkshopCourse Overview:

This workshop describes planning, installation,configuration, operations, and troubleshootingof Secure Communications within the ASTRO25 IV&D System.

Audience:

System Managers, Technical System Managers,System Technicians, and other Application Users

Course Objectives:

After completing this course, the student will beable to:• Implement Secure Communications in the

ASTRO 25 IV&D system• Define the function of the encryption keys• Recognize how calls are transmitted in a

secure mode• Identify the security precautions that must be

considered for all Secure Communicationsdevices

• Define the role of the Key ManagementFacility (KMF) Client

• Perform administration procedures within theKMF submenus

• Define the role of the Key Variable Loader(KVL)

• Perform diagnostic and troubleshooting tasks.

Prerequisites:


Equipment (NST762)



Price: $2,650


ASTRO

SmartZone 4.1 System


Motorola, Inc.

29 > > ASTRO SmartZone/SmartZone OmniLink 4.1 Manager (AST009)

29 > > ASTRO SmartZone/SmartZone OmniLink System 4.1 Maintenance/Part I – Understanding Subsystems (AST011)

30 > > ASTRO SmartZone/SmartZone OmniLink System 4.1 Maintenance/Part II – Fault Management (AST013)

27


Motorola, Inc.


ASTRO SmartZone/SmartZone OmniLink 4.1

ManagerAST009 4.5 days


Maintenance/Part 2 - Fault ManagementAST013 4.5 days


Maintenance/Part 1 - Understanding Subsystems

AST011 4.5 days

ASTRO SmartZone

System 4.1 Overview

AST002-CD

Self-study CD

Prework

Application Tutorials

AST004-CD – AST008-CD,

AST012-CD Self-study CD

ASTRO SmartZone

System 4.1 Overview

AST002-CD

Self-study CD

ASTRO SmartZone

System 4.1 Planning Guide

AST003

Workbook

Prework

Application Tutorials

AST004-CD – AST008-CD

Self-study CD


ManagerAST009 4.5 days

CoursePrerequisites

CoursePrerequisites

ASTRO


28

Curriculum for ASTRO SmartZone / SmartZone OmniLink 4.1 Technical Training

Training path for SmartZone OmniLink Training path for SmartZone OmniLink

System Manager System Technician






> > > >


Motorola, Inc.


ASTRO


29

Course Number: AST009



ASTRO SmartZone/SmartZone OmniLink 4.1 ManagerCourse Overview:

In the ASTRO SmartZone/SmartZone OmniLink 4.1 Managercourse students will discuss how the ASTRO 4.1 systemmanagement functions within the framework of the ISO FCAPSmodel. The learning activities in this instructor-led,documentation-based course focus on how to use the differentASTRO 4.1 Private Radio Network Management (PRNM)applications. Additionally, participants will learn how to structuretheir organization and personnel for optimal system use.

Audience: System Managers, System Administrators, TechnicalAdministrators, System Technicians

Course Objectives:

After completing this course, the student will be able to:• Explain an ASTRO 4.1 system • List and describe the different ASTRO 4.1 features and

capabilities • Describe the ASTRO 4.1 architecture, components and

processes • Explain the various ASTRO 4.1 system management functions

within the ISO FCAPS model framework • Perform the various system management functions using the

ASTRO 4.1 network management applications

Prerequisites:

Basic Trunking and ASTRO Concepts Self-Paced Online Training(TRK100) or equivalent

Required Pre-Work:**• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 Overview• Planning Your ASTRO SmartZone System 4.1 and ASTRO

SmartZone OmniLink System 4.1• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 User Configuration Manager Application Tutorial• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 Zone Configuration Manager Application Tutorial• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 ZoneWatch Application Tutorial• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 Radio Control Manager Application Tutorial• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 Performance Reports Application Tutorial**Prework will automatically be shipped 5-6 weeks prior to class start

date and must be completed prior to attending class.

Course Overview:

This course provides technicians with a detailed understanding ofthe major functional and radio subsystems that comprise an ASTROSmartZone System 4.1 and ASTRO SmartZone OmniLink System 4.1.

Audience: Technical Managers, System Technicians, RFTechnicians, LAN Technicians

Course Objectives:

After completing this course, the student will be able to:• Describe the architecture and different components of an

ASTRO 4.1 system• Describe the characteristics and functions of:

- the Call Processing subsystem- the Network Transport subsystem- the Dispatch subsystem- the Network Management subsystem- the IntelliRepeater Sites subsystem- the Simulcast Sites subsystem- the MTC 3600 Stand Alone Sites subsystem

Prerequisites:


Centracom Gold Elite (CON003) or equivalent

QUANTAR//QUANTRO Base Stations (NST250) or equivalent

Trunked Simulcast with TeNSr/Premisys (NST277), if applicableor equivalent

Required Pre-Work:**• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 Overview• Planning Your ASTRO SmartZone System 4.1 and ASTRO

SmartZone OmniLink System 4.1• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 User Configuration Manager Application Tutorial• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 Zone Configuration Manager Application Tutorial• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 ZoneWatch Application Tutorial• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 Radio Control Manager Application Tutorial• ASTRO SmartZone System 4.1 and ASTRO SmartZone OmniLink

System 4.1 Performance Reports Application Tutorial**Prework will automatically be shipped 5-6 weeks prior to class start

date and must be completed prior to attending class.

ASTRO SmartZone/SmartZone OmniLinkSystem 4.1 Maintenance/Part I -Understanding Subsystems



Price: $2,750


Motorola, Inc.


ASTRO


30

Course Overview:

This course provides an understanding on how to maintain andtroubleshoot an ASTRO 4.1 system. Participants willdemonstrate the ability to gather and analyze informationdealing with system-level problems and use that information toidentify the problems and recommend solutions.

Audience:

Technical Managers, System Technicians, RF Technicians, LANTechnicians

Course Objectives:

After completing this course, the student will be able to:• Describe the architecture and the various subsystems of an

ASTRO 4.1 system• Describe the system reliability features of an ASTRO 4.1

system• Describe the main routine maintenance guidelines and how

to access the specific routine maintenance information foreach system components

• Describe the elements of the System Level TroubleshootingModel as they relate to an ASTRO 4.1 system

• Identify the tools available for troubleshooting an ASTRO 4.1system

• Perform various troubleshooting tasks• Identify possible solutions to system problems

Prerequisites:


Centracom Gold Elite (CON003) or equivalent

QUANTAR//QUANTRO Base/Repeater (NST250) or equivalent

Trunked Simulcast with TeNSr//Premisys (NST277), if applicableor equivalent

ASTRO SmartZone System 4.1 and ASTRO SmartZoneOmniLink System 4.1 Overview (AST002-CD)

ASTRO SmartZone System 4.1 and ASTRO SmartZoneOmniLink System 4.1 Subsystems (AST011)

ASTRO SmartZone/SmartZone OmniLinkSystem 4.1 Maintenance/Part II - Fault Management



Price: $2,750

AST002-CD: ASTRO SmartZone System 4.1Overview

AST003: ASTRO SmartZone System 4.1Planning Guide

AST004-CD: ASTRO SmartZone System 4.1and ASTRO SmartZone OmniLink System 4.1User Configuration Manager

AST005-CD: ASTRO SmartZone System 4.1and ASTRO SmartZone OmniLink System 4.1Zone Configuration Manager

AST006-CD: ASTRO SmartZone System 4.1and ASTRO SmartZone OmniLink System 4.1ZoneWatch

AST007-CD: ASTRO SmartZone System 4.1and ASTRO SmartZone OmniLink System 4.1Radio Control Manager

AST008-CD: ASTRO SmartZone System 4.1and ASTRO SmartZone OmniLink System 4.1Performance Reports

AST012-CD: ASTRO SmartZone System 4.1and ASTRO SmartZone OmniLink System 4.1FullVision

Key Topics:

• Start and navigate through the application• Perform system administration task• Perform system management task

8 Hours Each

*Once enrolled in an ASTRO SmartZoneSystem 4.1 class, you will automaticallyreceive these prework application tutorials at no additional cost.

Prework Application Tutorials*


SMA

RTNET System

s


Motorola, Inc.

32 > > SMARTNET Systems – Managing Workshop (NST017)

33 > > SMARTNET Systems Troubleshooting and Maintenance Workshop (NST847)

33 > > Trunked Simulcast with TeNSr/Premisys (NST277)

31




SMA

RTNET System

s

32

Curriculum for SMARTNET Systems Technical Training

Training path for SMARTNET System Manager

Course Number: NST017




MTC 3600 Trunking Controller MTC001-E

SMARTNET Overview SMT001-E



SMARTNET Systems –Managing Workshop Course Overview:

In the SMARTNET Systems ManagingWorkshop, participants learn how toconfigure systems and manage dailyoperations for a Motorola SMARTNETtrunked system. Students willdemonstrate the ability to gather andanalyze information dealing with the usageof the system and demonstrateproficiency in adjusting parameters thatcontrol the operation and behavior of thesystem. Real world situations and systemmanagement applications are emphasized,rather than equipment servicing.

Audience:

System Managers

Course Objectives:

After completing this course, the studentwill be able to:• Discuss the basics of trunking and

explain trunking signaling • Identify and list the capabilities and

features of a SMARTNET system • Gather information and control the

system using different trunkingterminals

• Explain fleetmapping • Adjust parameters to optimize the

control/behavior of the system

Prerequisites:

Operational experience with PCs andWindows applications

Knowledge of basic two-way FMcommunications theory or completion ofCommunication Systems Concepts(NST021)

Managing

SMARTNET Systems

NST017

4.5 days

CoursePrerequisites

Training path for SMARTNET System Technician

QUANTAR/QUANTRO

Base Stations

NST250 (Page 50)3.5 days

SMARTNET Systems

NST847

4.5 days

CoursePrerequisites

> >

> >


Motorola, Inc.


SMA

RTNET System

s33



Price: $2,300

SMARTNET Systems Troubleshootingand Maintenance Workshop

Trunked Simulcast withTeNSr/PremisysCourse Overview:

This course is necessary to help thetechnician develop the skills needed toinstall, maintain, and optimize a TrunkedGPS Simulcast System using ZoneChannel Banks (TeNSr). The Simulcastoperating modes covered in the courseincludes Analog, Digital (ASTRO), andmixed-mode. The course of instructionprovides practical theory and significanthands-on procedures, applications, andtroubleshooting to help develop thenecessary skills of a Simulcast Technician.

Audience:

System Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Describe the control data pathway

within a GPS Simulcast system from aradio subscriber at a Remote Site to theSimulcast Prime Site

• Describe the voice (Analog and ASTRO)pathway within a GPS Simulcast systemfrom a radio subscriber at a Remote Siteto the Simulcast Prime Site

• Describe the functions of the majorcomponents of a GPS Simulcast System

• Demonstrate the skills of aligning andoptimizing a GPS Simulcast system

• Demonstrate the skill of troubleshootinga GPS Simulcast system to the FieldReplaceable Unit/Entity level

Prerequisites:

Completion of the following courses isrecommended:QUANTAR/QUANTRO Base Stations

(NST250)

Trunked Mobile or Portable Radio courses



Price: $2,350

Course Overview:

The SMARTNET SystemsTroubleshooting and MaintenanceWorkshop is designed to provide systemtechnicians with a comprehensiveintroduction to Motorola SMARTNETtrunked systems. This workshop’s goal isto bring the trunking system centralcontroller to Motorola-recommendedservice levels by discussing:

- Trunking concepts - Signaling - Set up and installation - Theory of operation - Troubleshooting the trunking system central controller and system

- Various trunked configurations and major options are also highlighted

Audience:

System Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Discuss the basics of trunking and

trunked signaling • Describe the major elements and how

they work together to provide trunkedcommunication

• Identify and list the options, features,and signaling that support efficiencyand reliability in a trunked system

• Describe the hardware and itsinterconnect in a stand-alone systemconfiguration

• Use the command and controlfunctions of the System ManagersTerminal to support proper systemoperation

• Describe Motorola trunkedconfigurations and major options

• Discuss differences between theMotorola 6809 controller and theMotorola MTC 3600 controller

Prerequisites:

Knowledge of basic two-way FMcommunications theory and logiccircuits or completion ofCommunication Systems Concepts(NST021)

Experience using commoncommunication test equipment



34

BUSY SCHEDULE?

Save time with Motorola’s convenient Online

classes. We offer both Online Self-paced and

Online Instructor-led formats.

See page 4 for more info or visit

www.motorola.com/government/techtraining

for a complete list of courses and descriptions.

Expand your knowledge with Motorola’s Online Learning today.


ASTRO

®25 IV&D

Conventional System


Motorola, Inc.

36 > > ASTRO®25 IV&D Conventional Maintenance and Troubleshooting (ACS005)

35




ASTRO

®25 IV&D

Conventional System

36

ASTRO®25 IV&DConventional Maintenanceand Troubleshooting Course Overview:

This course is intended to enable systemtechnicians to maintain and troubleshootASTRO 25 conventional systems, includingASTRO 25 conventional voice only systems,and ASTRO 25 conventional integratedvoice and data (IV&D) systems. Theworkshop will cover a system BestPractices troubleshooting model andparticipants will learn how it applies toASTRO 25 conventional systemstroubleshooting.

Audience:

Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Identify the major topologies and their

respective components in ASTRO 25Conventional Systems

• Describe call processing basics• Describe functions and features of OTAR

and centralized key management• Use the management capabilities of the

RNC and WNG as troubleshooting tools• Utilize ASTRO 25 Conventional Systems

troubleshooting tools and job aids tocorrect faults

Prerequisites:

Completion of ASTRO 25 ConventionalSystem Overview (ACS002-E)

Knowledge of basic two-way FMcommunications theory and logic circuits orcompletion of Communication SystemsConcepts (NST021)

Experience using common communicationtest equipment




SELECT THE COURSE(S) THAT REFLECT THE EQUIPMENT IN YOUR SYSTEM


Workshop ACS76207 (Page 26)

4.5 days

Planning Your ASTRO 25

Conventional System

ACS003

Self-study Workbook

ASTRO 25 Conventional

System OverviewACS002-E

Self-paced Online

ASTRO 25 IV&D Conventional Maintenance

and Troubleshooting ACS0054.5 days


Workshop ACS76207 (Page 26)

4.5 days

QUANTAR/QUANTRO

Base Stations

NST250 (Page 50)3.5 days

ASTRO 25 Conventional

System OverviewACS002-E

Self-paced Online

Curriculum for ASTRO®25 IV&D ConventionalSystem Technical Training

Training path forASTRO®25 IV&D Conventional System Manager

Training path forASTRO®25 IV&D Conventional System Technician



> >

> >


Broadband Solutions


Motorola, Inc.

38 > > MOTOMESH Quattro Overview (MSH001-E)

39 > > MOTOMESH Quattro Network Administration (MSH002)

39 > > MOTOMESH Quattro Technical Workshop (MSH003)

39 > > MOTOMESH DUO Networking Technical Training (MMD200)

40 > > MOTOMESH Solo Workshop (MSH006)

40 > > Multi-Net Mobility™ Installation and Configuration Workshop (MNM003-V)

40 > > Mobile Video Sharing 1.0 Technical Training Workshop (MVS003-V)

41 > > Digital Patroller-2 Installation and Configuration Technical Training (DP2TT01)

42 > > Canopy Introduction (CPT100)

43 > > Canopy Technical Training (CPT200)

44 > > Advanced Canopy Training (CPT300)

45 > > Canopy Management Systems (CPT400)

45 > > Powerline MU Technical Training (BPL200)

37

Coming in 2009!Wireless Broadband Overview

Interior low_res new 09 9/24/08 12:00 PM Page 37



Broadband Solutions

38

MOTOMESH Quattro

Network Administration

MSH002

3 days

MOTOMESH Quattro

Overview

MSH001-E

Self-paced Online

MOTOMESH™ QuattroOverview Course Overview:

The MOTOMESH Quattro Overview courseprovides an overview of the MOTOMESH1.0 network product.

Audience:

Sales Personnel, Service Personnel,Customers, and Customer IT Staff

Course Objectives:

After completing this course, the studentwill be able to:• Describe the purpose of the MOTOMESH

product• Explain the different MOTOMESH network

product features and capabilities• Understand the network terminology and

MOTOMESH network productcomponents

Prerequisites:

Radio technology or basic IP networking ishelpful but not required

Course Number: MSH001-E


Price: $100

Curriculum for MOTOMESH Quattro

Training path forNetwork Manager/

Network Administrator


Understanding Mobile Internet Access ENG937


Understanding the Principles of LAN’s and WAN’s TEL1218-10

> > > > Training path forNetwork Technician

MOTOMESH Quattro

Technical Workshop

MSH003

2 days

MOTOMESH Quattro

Network Administration

MSH002

3 days

MOTOMESH Quattro

Overview

MSH001-E

Self-paced Online



Broadband Solutions

39

MOTOMESH™ QuattroNetwork Administration Course Overview:

This course explains how to maintain,manage, and operate a MOTOMESHQuattro network.

Audience:

This course is aimed at the Motorolaservice providers and customer ITprofessionals who will manage thenetwork after it has been deployed.

Course Objectives:

After completing this course, the studentwill be able to:• Identify the MOTOMESH Quattro

network design process• Identify hardware and software

components• Manage and maintain the MOTOMESH

Quattro network and its components

Prerequisites:

Basic IP networking, basic radio technology

MOTOMESH™ QuattroTechnical Workshop Course Overview:

The MOTOMESH Quattro TechnicalWorkshop course teaches field engineershow to design, validate, deploy, optimize,test, and troubleshoot a MOTOMESHSquatter network.

Audience:

This course is aimed at service providerswho install and service the product, andinteract with customers/IT professionals.

Course Objectives:

After completing this course, the studentwill be able to:• Design a MOTOMESH Quattro network• Validate a MOTOMESH Quattro network • Deploy a MOTOMESH Quattro network• Test a MOTOMESH Quattro network• Optimize a MOTOMESH Quattro

network• Troubleshoot a MOTOMESH Quattro

network and its components

Prerequisites:

MOTOMESH™ DUONetworking TechnicalTraining Course Overview:

MMD200 provides students with overviewinformation and skills to enable them tobegin designing, deploying, maintaining,managing, and operating a MOTOMESHDuo network. Additionally, participants willdiscuss the general theory of how theMesh network operates and theassociated protocols used to support theMotomesh DUO network operations.

Audience:

Motorola Service Providers and ITProfessionals

Course Objectives:

Upon completion of the course theparticipant will be able to:• Analyze MESH networks and the

MOTOMESH Duo network designprocess

• Identify hardware and softwarecomponents


MOTOMESH 1.0 Overview (MSH001-E)

Motorola, Inc.

Basic radio technology, basic IPNetworking

MOTOMESH 1.0 Overview (MSH001-E)MOTOMESH Quattro Network

Administration (MSH002)

• Deploy and Validate a MOTOMESH Duonetwork

• Optimize and troubleshoot aMOTOMESH Duo network

• Manage and maintain the MOTOMESHDuo network and its components

Prerequisites:

Basic understanding of Internet Protocol(IP) fundamentals, IP addressing, subnets,MAC addresses, DHCP

Basic understanding of Radio Frequency(RF) fundamentals, Fresnel zone, linkbudget calculations, interference

Course Number: MSH002





Price: $800Wait-Listed Only

Course Number: MMD200


Price: $950



Broadband Solutions

40

Multi-Net Mobility™

Installation & ConfigurationWorkshop Course Description:

This online and interactive course coversthe installation, setup and troubleshootingof a Multi-Net Mobility (MNM) solution.

Audience:

System Managers, Technical SystemManagers, and System Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Identify the components of an MNM

solution• Install an MNM solution• Configure an MNM solution• Identify the source of a problem during a

system failure• Check the status and health of an MNM

system

Prerequisites:

Familiarity with Linux is preferable, but notmandatory

TCP/IP knowledgeIP Networking knowledgeKnowledge and configuration experience

of IP Routers and SwitchesKnowledge of Mobile IPKnowledge of Network Security (IPSec,

IKE, Authentication, Private Certificates)

Mobile Video Sharing 1.0Technical TrainingWorkshop Course Description:

This course provides hands-on experiencewith the installation, configuration,maintenance, and troubleshooting of theMobile Video Sharing 1.0 system.

Audience:

IT staff, Field Technicians, ServiceTechnicians, and other personnelresponsible for the installation,configuration, and maintenance of thesystemÌs hardware and softwarecomponents.

Course Objectives:

After completing this course, the studentwill be able to:• Identify the considerations for

integrating a Mobile Video Sharingsystem with supported networks

• Install a Mobile Video Sharing system.• Configure a Mobile Video Sharing

system• Use available resources to identify and

resolve problems during system failures

Prerequisites:

None required, useful to complete Mobile Video Sharing 1.0 End User Training(MVS001-E)

Course Number: MNM003-V

Length: (3) 2 hour sessionsTraining Delivery Method:Online Instructor-led


Course Number: MVS003-V

Length: (3) 2 hour sessionsTraining Delivery Method:Online Instructor-led


MOTOMESH™ SoloWorkshop Course Overview:

This workshop is designed to educatestudents about mesh networks, origins ofMesh Enabled Architecture, managementtools and applications used within theMotorola mobile broadband solution. Itprovides students with information focusedon the practical design and deployment ofa MOTOMESH Solo network. This courseincludes several labs.

Audience:

Network Managers, Field DeploymentPersonnel, Support Personnel

Course Objectives:

After completing this course, the studentwill be able to:• Explain ad-hoc/meshed radio networks

and how they differ from conventionalradio networks

• Describe the components of aMOTOMESH Solo network

• Describe and use the managementsoftware applications

• Design a MOTOMESH Solo networksystem

• Deploy a MOTOMESH Solo networksystem

• Upgrade network software• Troubleshooting network problems

Prerequisites:

Basic understanding of radio networksBasic understanding of IP networks





Motorola, Inc.


Broadband Solutions

41

DigitalPatroller-2 Installation and ConfigurationTechnical Training

Course Number: DP2TT01

Length: 3 dayTraining Delivery Method:Instructor-led

Price: $1,200Wait-listed Only

Course Overview:

This course is designed for administrators ofthe DigitalPatroller-2 system, and focuses onsystem planning and installation of the back-end components of the product. This is thefirst step to installing and successfullydeploying the entire DigitalPatroller-2solution in a customer’s network.

During the training, participants are providedwith a system overview, guided through thecustomer-requirement gathering process,taught how to calculate storage andscalability needs for a real-worldimplementation, and taken through theinstallation process of the Main Server, PortalServer, and Docking Server.

Additional information is provided onnetworking basics, essential systemconfiguration, and troubleshooting areaswhere common problems arise.

Audience:

Motorola Service Providers, IT Professionals,and administrators implementing the back-end server portion of the DigitalPatroller-2product suite

Course Objectives:

Upon completion of the course theparticipant will be able to:• Understand the hardware and software

infrastructure of the DigitalPatroller-2system

• Understand the protocols, connectiontypes, and interactions between systemcomponents

• Gather customer information andrequirements to build an optimalenvironment for back-end productinstallation

• Determine customer usage and storagerequirements, taking into considerationscalability

• Implement the back-office hardware andsoftware needed to have a fully functionalsystem

• Configure and update the system bothlocally and remotely

• Identify common problem-areas and fixthese problems with limited down-time

Prerequisites:

TCP/IP fundamentals, networking, andclient-server infrastructure

Video data transfer and file formatsHardware and cablingDatabase components, operating systems,

and system softwareMicrosoft, Cisco, or similar certifications

helpful




Broadband Solutions

42

• Explain the RF protocols of PTP, PMPand mesh

• Understand factors used by Canopyequipment that lead to reliable, low-interference

• Explain physical environment conditionsthat affect RF performance

• Discuss ramifications for today’s RFenvironment: - Broadband requirements - Noise level from a multitude of consumer devices

- Projected directions and others • Explain how wireless radio signals can

be affected by natural and man-madeobstacles

• Identify the Canopy family of products,how each product can be used for PTPor PMP networks

• Describe the Canopy system benefitsand features

• List performance specifications forCanopy products, and factors that canaffect performance

• Recognize Canopy user interface pages • List the resources available through the

Canopy web site

Prerequisites:

None

Canopy Introduction Course Overview:

The Canopy Introduction course isdesigned to be an introduction to TCP/IPand RF concepts, and the Canopy productfamily. Canopy Introduction teachesparticipants the required level ofknowledge for a more advanced course,the CPT200 Canopy Technical TrainingCourse.

Audience:

Canopy service providers and ITprofessionals

Course Objectives:

After completing this course, the studentwill be able to:• Present the TCP/IP communications

model • Define the IP addressing scheme, and

how IP addresses can be assigned(manual or DHCP)

• Understand the importance of mappingout an IP addressing scheme forwireless modules in a network

• Explain data communications, i.e., howcomputer networks pass data

• Explain how a Canopy system fits intothe data communications process, tiedto the layers of the TCP/IPcommunications model

• Present wireless communicationsconcepts such as licensed andunlicensed spectrums

• Explain RF transmission factors, such asfrequency, wavelength, Fresnel Zone,attenuation, reflection, weather, powerratios, antenna beamwidth, etc. Course Number: CPT100


Price: $495See page 43 for special packaged prices!


Motorola, Inc.


Broadband Solutions

43

Canopy Technical TrainingCourse Overview:

This course provides the foundation forworking with Canopy products. Contentsinclude product features and specifications,how to install and configure equipment,user interface screens, alignment,communications and frame structure,authentication, security and basictroubleshooting. Labs provide hands-onexperience working with Canopyequipment (Access Points and SubscriberModules).

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Design a wireless network to meet

customer requirements and performanceobjectives

• Identify when to establish Point-to-Pointor Point-to-Multipoint Canopy networks

• Explain the criteria for optimal Canopysite selection

• Select the correct Canopy equipment andperipherals to support a particularnetwork design

• Choose the correct type of cable forinstalling Canopy products

• Plan installation of point-to-point andpoint-to-multipoint networks

• Review web-based interface screens andconfiguration options for Canopy modules

• Install and configure a Canopy AccessPoint and a Subscriber Module

• Identify the most suitable alignmentstrategy (audio alignment, alignmentmode, Power Level/Jitter)

• Align Canopy products using†thealignment page

• Use an override plug to†access theCanopy modules

• Describe the frame structure forCanopy communications flow: inbound,outbound, high priority traffic

• Describe the operational andperformance differences between‘hardware’ and ‘software’ scheduling

• Present the communication registrationprocess

• Describe the function of each IPaddress on a Canopy unit

• Explain how IP addressing is handled inCanopy, with and without NAT enabled

• Discuss the available encryptionalternatives for Canopy equipment

• Explain how Canopy authenticatesdevices

• Introduce the Prizm system• Explain how bandwidth management

can be performed on Canopy systems,with or without Prizm

• Describe how Canopy follows thetoken-bucket theory to manage datatransmissions

• Identify baseline data gatheringtechniques to assist with any futuretroubleshooting

• Determine the correct approach totroubleshoot Canopy issues

• Explore troubleshooting of commonCanopy issues

• Identify the troubleshooting resourcesavailable to Canopy customers

Prerequisites:

Completion of Canopy Introduction(CPT100)

Bring a laptop computer with Internetbrowser, for use during lab activities

Course Number: CPT200

Length: 2 daysTraining Delivery Method: Instructor-led

Price: $1,195See right for special packaged prices!

Special Packaged Prices:

Motorola is happy to offer apackaged pricing model for theCanopy and the Powerline MUtechnologies to help you getmore for your training dollar.

Canopy Only

CPT100 + CPT 200: $1295CPT100 + CPT200 + CPT300: $2290CPT100 + CPT200 +CPT300 +

CPT400: $2990

Canopy Advanced Courses

CPT200 + CPT300: $2190CPT300 + CPT400: $1990CPT200 + CPT300 + CPT400: $2495

> >




Broadband Solutions

44

Advanced Canopy TrainingCourse Overview:

This course covers advanced topicspertaining to Canopy systems. This coursebuilds off the foundation established in theCanopy Technical Training course, coveringboth RF and IP topics in more depth. Labsprovide in-depth hands-on experienceworking with Canopy equipment (AccessPoints and Subscriber Modules).

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Recall fundamental key concepts:

- Frame layout and T/R ratio - what it means and why it matters

- Importance of sync, shielding, and grounding

- Learning bridge network - what it means and why it matters

- Connectivity to element you are configuring

• Demonstrate the following RF topics:- Collocation- Collocation frame exercise calc- Downlink data %- Near/far problem- Multiple operators and Transmit Frame Spreading

- Advantage - 1X/2X- P8 and P9 series- Operation/throughput/range- 25 MHz spacing- Use of spectrometer- Reflectors- Satellite radio - 2.4- 2 and 3 channel 900 MHz filters- Grounding, shielding, power

• Demonstrate the following IP topics:- IP address network design - transport vs management

- Canopy on non-routable IP addresses- Viruses, broadcast storms, denial of service

- NAT/DHCP- Filtering- VLAN, VLAN priority- Security levels, from password to lockdown

- QoSMIRCIRHigh Priority/DiffServe

- VoIP- Congestion/oversubscription

Prerequisites:

Completion of:Canopy Introduction (CPT100)Canopy Technical Training (CPT200)

Bring a laptop computer with Windowsor Linux operating system, an Internetbrowser, and WiFi 802.11 b/g wirelessconnectivity, for use during lab activities





Powerline MU TechnicalTraining Course Overview:

This course Provides the informationrequired for planning, installing, andmaintaining a Motorola Powerline MUnetwork. The contents include how todesign and install the product devices inbuildings with different electricaldistribution setups, how to configure theequipment, and how to managebandwidth and security.

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Recognize the basic functions and

architecture of multiple-unit powerlinedata delivery

• Compare the architecture andcomponents of Powerline MU

• Recall the benefits of the Powerline MUsystem

• Differentiate Powerline MU usingindustry terminology

• Recall the basics of electrical powerdistribution, focusing on the insideelectrical wiring of commercial buildings

• Design a basic Powerline MU network• Articulate the steps for Powerline MU

deployment• Install and configure Powerline MU

devices• Monitor and maintain Powerline MU

equipment

Prerequisites:

Basic understanding of IP fundamentals –IP addressing, subnets, MAC addresses,DHCP

Canopy Management Systems


Length: 1 dayTraining Delivery Method: Instructor-led


Course Number: BPL200

Length: .5 dayTraining Delivery Method: Instructor-led

Price: $695Wait-listed Only

Course Overview:

One-day instructor-led course that coversthe Prizm element management system.The course provides detailed operationalinformation for the Prizm tool and studentscomplete a variety of hands-on activitiesusing the Prizm system.

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Introduce Prizm to help manage existing

Canopy networks• Set Prizm in context with larger aspects

of network management and withCanopy networks

• Establish consistent use of terminologyrelating to Prizm (e.g., event, alert,element, event viewer and system log)

• Use the Prizm software to complete thefollowing network management tasks:- Define a network (discover elements, accept elements, load network file saved from Canopy Network Updater Tool (CNUT))

- Decide on criteria for alerts- Establish customized alerts, with user notification procedures

- Use the Event Viewer effectively to monitor network performance

- View reports on network performance- Add and manage Prizm users

• Define the bandwidth usage model forthe network

• Use the bandwidth managementfeatures within Prizm to set capacityand throughput rates that will supportthe bandwidth usage model alreadydefined

Prerequisites:

Completion of Canopy Introduction(CPT100), Canopy Technical Training(CPT200)

Bring a laptop computer with Windowsor Linux operating system, an Internetbrowser, and WiFi 802.11 b/g wirelessconnectivity, for use during lab activities

Student computers must have aminimum of Java 2 Platform StandardEdition (J2SE) Runtime Environment(JRE) 5.0 Update 6 installed on theirmachines to use the Prizm system forthe labs.

Motorola, Inc.


Broadband Solutions

45



46

Designed for customers who want quick access to information

wherever they go, Motorola’s Mobile Learning courses will feature

small videos which can be viewed on a computer or mobile device.

Initial topics include UEM – acknowledge or delete work-around

method; Failsoft; Dynamic Regrouping; Scan; and ADP – Advanced

Digital Privacy.

Expand your knowledge with Mobile Learning from Motorola.

Coming in 2009!

MOBILE LEARNING


Fixed Data


Motorola, Inc.

48 > > MOSCAD NFM/SDM Maintenance and Programming Training (FXD010)

48 > > MOSCAD Operator Training (EUT019)

48 > > ACE3600 Installation, Maintenance and Programming (FXD012)

47




Fixed Data

48

MOSCAD™ NFM/SDMMaintenance andProgramming Training Course Overview:

This course provides System Designers,Technicians and System Managersgeneral programming and developmentskills of Moscad (Network FaultManagement) systems. This class will beprovided using Motorola Lab SDM3000and NFM-XC RTUs. A Training manual isprovided and will be supplied to eachparticipant.

Audience:

Motorola STs, Motorola Service Center,and End-User Maintenance Personnel

Course Objectives:

• Ability to edit Environmental Digitalinputs using Site Builder/SDM Builder

• Use of MASB for creating tags inGraphic Master Central (GMC)

• Editing Environmental Digital Outputsand Analog Inputs in .CSV files

• Adding and deleting devices to sites(Quantars, Tensr, CEBs, etc.)

• Creating new sites in Site Builder/SDMBuilder and implementing in GMCdatabase

• Obtain the necessary skills for creatingCustom Map Displays in GMC

Prerequisites:

Basic Knowledge of Windows XPoperating system

Laptop Computer with XP ProfessionalOperating System (recommended)

MOSCAD™ OperatorTraining Course Overview:

The MOSCAD Operator Training course isoffered in the field for customer-specificand configured equipment. The courseprovides System Designers, Technicians,and System Managers with focused skilland development. The course also offerspractical experience to operate andnavigate the GMC (Graphic MasterComputer) used in MOSCAD NFM(Network Fault Management) systems.

In the class, students will use installedsystem and fully functional NetworkFault Management GMC computer(s).Each participant will be given anoperator’s manual. For more informationon this course, please call (847) 538-7999.

Please note: This course is gearedtowards the NFM-XC and SDM3000based RTUs.

Prerequisites:

None

ACE3600 Installation,Maintenance andProgrammingCourse Description:

This course provides students with anunderstanding of the ACE3600 Productand its capabilities. The class providesmaintenance and trouble shooting skills for ACE and gives the student the ability to perform basic ladder diagramprogramming.

Audience:

Motorola ST’s, Motorola Service Center,and End User Maintenance Personnel.

Course Objectives:

Upon completion of the course theparticipant will be able to:• Describe the ACE3600 Product and its

capabilities• Download RTU Firmware, Site

Configurations, Application, NetworkConfiguration and ACE3600 FlashPrograms

• Demonstrate the use of MaintenanceFeatures within the ACE3600 SystemTool Suite (STS) Software

• Perform the hardware tests andcalibration for I/O modules

• View the site configuration of individualACE3600 RTU’s

• View the system network configurations• Explain the uses of Process and

Database monitoring within theapplication programmer

• Troubleshoot hardware down to themodule level

Prerequisites:

Basic knowledge of Windows XPoperating system

Laptop computer with Windows XP-operating system (recommended)

Course Number: FXD010

Length: 4.5 daysTraining Delivery Method: Instructor-led

Price: $2,100

Course Number: EUT019

Length: 1 dayTraining Delivery Method: Instructor-led Field Class Only

Price: (based oncustomer requirements)

Course Number: FXD012

Length: 5 daysTraining Delivery Method: Instructor-led



Base Station / Repeaters


Motorola, Inc.

50 > > QUANTAR/QUANTRO Base Stations (NST250)

50 > > Advanced QUANTAR Programming (NST251-V)

49





50

QUANTAR/QUANTROBase Stations Course Overview:

This course is designed to give theparticipant the ability to align,troubleshoot and repair theQUANTAR/QUANTRO BaseStation/Repeater to Motorolarecommended service levels. Emphasisis placed on the use of Radio ServiceSoftware and its role in configuration,maintenance, diagnostics, alignments,and optimization of theQUANTAR/QUANTRO BaseStation/Repeater.

Audience:

Maintenance Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Recall the features and capabilities of

the Base Station/Repeater• Configure a Base Station/Repeater

using the Radio Service Software• Verify proper operation of a Base

Station/Repeater• Troubleshoot, align, optimize, and

calibrate the Base Station/Repeaterusing the Radio Service Software

• Troubleshoot a Base Station/Repeater tothe Motorola recommended servicelevel

Prerequisites:

Knowledge of basic two-way FMcommunications theory and logic circuitsor completion of CommunicationSystems Concepts (NST021)

Advanced QUANTARProgramming Course Overview:

This course provides discussion andhands-on programming of advancedfeatures of the Quantar repeater/basestation. Participants learn and have accessto the Quantar RSS software and have theability to discuss in detail applications anduses of these features.

Audience:

System, Repeater/Base Station technicians

Course Objectives:

After completing this course, the studentwill be able to:• Apply the concepts of programming

advanced features of the Quantarincluding possible scenarios andimplications

• Program advanced features of theQuantar Repeater/Base Station

Prerequisites:

Knowledge of Quantar Repeater/BaseStation Hardware and Quantar RSS



Price: $1,950

Course Number: NST251-V

Length: (3) 2 hour sessions Training Delivery Method: Online Instructor-led



Consoles


Motorola, Inc.

52 > > CENTRACOM Gold Elite Console System (CON003)

53 > > CENTRACOM Gold Elite Programming (CON009-V)

53 > > CENTRACOM Gold Elite Advanced Lab (CON004)

54 > > MCC 5500 Dispatch Console (CON007)

54 > > MCC 7500 Dispatch Console (CON012)

54 > > MIP 5000 Installation and Maintenance (CON013-V)

51




Consoles

52

CENTRACOM Gold EliteConsole System Course Overview:

This course familiarizes technicians introubleshooting/repair functions, operatingprocedures, hardware/softwareapplications for the CENTRACOM GoldElite consoles. Focus is on a detaileddiscussion of console hardware and hands-on activities with the installation andconfiguration of Elite systems includingprogramming for conventional and trunkedsystems, as well as the Embassy AudioSwitch.

Audience:

System Managers, Dispatch Supervisors,Console Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Recall the command and acknowledge

data flow, transmit and receive audiopaths through the CENTRACOM Elitesystem

• Identify the functions, specifications,and operational characteristics of Eliteconsoles, Central Electronics Bank andits component boards

• Program the 68020 Console OperatorInterface Module (COIM) forconventional, Stat-Alert, and Trunkingfeatures

• Detect and isolate a fault in theCENTRACOM system to therecommended service level

• Configure CENTRACOM hardware andsoftware

• Configure the Console InterfaceElectronics (CIE)

• Test configurations

Prerequisites:

Knowledge of basic two-way FMcommunications theory and logic circuitsor completion of Communication SystemsConcepts (NST021)

Curriculum for CENTRACOM Gold Elite Technical Training

Training path forCENTRACOM Gold Elite System Technician




CENTRACOM Gold Elite Hardware Overview CON005-E

Course Number: CON003


Price: $2,500

CENTRACOM Gold Elite

Advanced Lab

CON004

3 days

SELECT ONLINE TRAINING OR INSTRUCTOR-LED TRAINING


Console System

CON003

4.5 days


Programming

CON009-V

Online Instructor-led


Hardware Overview

CON005-E

Self-paced Online

CoursePrerequisites

After completion of this course, qualified candidates may complete the ETA® CENTRACOM Technician Certification. Visit http://www.eta-i.org/MotorolaTesting.html for details.

> >


Motorola, Inc.


Consoles53

CENTRACOM Gold EliteProgramming Course Overview:

This course allows discussion andhands on programming ofCENTRACOM Elite consoles. Studentsparticipate in live, interactive trainingover the Internet. Participants willaccess the course using a specialapplication and have access to theCENTRACOM software and have theability to discuss issues with aninstructor and other participants.

Audience:

Console Technicians and SystemManagers

Course Objectives:

After completing this course, thestudent will be able to:• Program Elite consoles for

conventional, trunking, and auxiliarycomponents

• Add and modify Elite alias lists• Configure Elite dispatch interfaces

Prerequisites:

Knowledge of dispatcher positionhardware, Central Electronics Bank(CEB) component boards, features andfunctionality of Gold Elite consoles

CENTRACOM Gold Elite Advanced Lab Course Overview:

This course utilizes a strictly hands onlearning approach to improve andaugment a technicians appliedCENTRACOM knowledge. In the firstsection of this course, participants willinstall, configure, program, and optimize aCENTRACOM system. This courseincludes the operator position/CIE, theCentral Electronics Bank and itscomponent boards, trunking systeminterfaces, and the Embassy AudioSwitch. In the second section, participantswill resolve technical issues in aCENTRACOM system derived from real-world incidents.

Audience:

Experienced CENTRACOM systemtechnicians who are looking to enhancetheir existing CENTRACOM knowledge

Course Objectives:

After completing this course, the studentwill be able to:• Install, configure, and program a

CENTRACOM Gold system• Interpret the command and

acknowledge data flow, and thetransmit/receive audio paths

Course Number: CON009-V


Price: $700Wait Listed Only



Price: $1,195Wait Listed Only

• Analyze the functionality andinterrelationships between systemcomponents

• Categorize, test, and validate systemissues in a CENTRACOM system to theFRU level

Prerequisites:

This course is designed for those alreadyexperienced with CENTRACOM equipmentand are looking to expand their appliedknowledge. This course focuses onapplication of knowledge rather thanfunctional explanations. Those requiringinformation on the operation andfunctionality of CENTRACOM systems arestrongly urged to take CENTRACOM GoldElite (CON003) prior to this course.




Consoles

54

MCC 7500 DispatchConsole Course Overview:

The MCC 7500 Dispatch Console coursefamiliarizes participants with theinstallation, configuration, management,and repair of the:

- MCC 7500 dispatch Console - Archiving Interface Servers - AUX I/Oservers - Conventional Channel Gateways

The MCC 7500 course focuses on adetailed discussion of console hardware,hands-on activities with the installation, andconfiguration of the MCC 7500 console.

Audience:

System Managers, Console Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Identify of MCC 7500, AIS, CCGW, and

AUX I/O Installation options andprocedures

• Perform of MCC 7500 site connectivityand bandwidth management

• Configure MCC 7500 hardware andsoftware

• Troubleshoot MCC 7500 equipment

Prerequisites:






MIP 5000 Installation andMaintenance Course Overview:

This course allows discussion and hands-onprogramming of MIP 5000 consoles.Students participate in live, interactivetraining over the Internet. Participants willaccess the course using a specialapplication and have access to the MIP5000 software in addition to the ability todiscuss issues with a Motorola instructorand other participants.

Audience:

Console Technicians and System Managers

Course Objectives:

After completing this course, the studentwill be able to:• Identify the MIP 5000 Console system

and its components• Perform MIP 5000 Installation procedures• Configure a MIP 5000 system Console

System Database • Configure a MIP 5000 system Operator

Position • Basic Troubleshooting of MIP 5000

Consoles

Prerequisites:

Knowledge of IP and MAC AddressingKnowledge of basic two-way FMcommunications theory


Length: 3.5 daysTraining Delivery Method: Instructor-led

Price: $2,100

Course Number: CON013-V


Price: $450

MCC 5500 DispatchConsole Course Overview:

This course familiarizes technicians introubleshooting/ repair functions, operatingprocedures, and hardware/ softwareapplications for the MCC 5500 console.This course will provide all of the technicalinformation required to configure, program,align, optimize, calibrate and repair theMCC 5500 console based on therecommended service level.

Audience:

Console Technicians and System Managers

Course Objectives:

After completing this course, the studentwill be able to:• Calculate hardware required for a MCC

5500 installation• Install and configure all of the relevant

hardware• Test, troubleshoot and configure the

main hardware components• Build, modify, load and troubleshoot a

system database

Prerequisites:

Knowledge of basic two-way FMcommunications theory and logic circuitsor completion of Communication SystemsConcepts (NST021)

Experience using common communicationtest equipment



Price: $2,000

After completion of this course, qualifiedcandidates may complete the ETA®

MCC 5500 Technician Certification. Visithttp://www.eta-i.org/MotorolaTesting.htmlfor details.


MO

TOTRB

O™


Motorola, Inc.

56 > > MOTOTRBO™ CPS Radio Programming (TBO025-V)

56 > > MOTOTRBO™ System Service Training (TBO005-V)

56 > > MOTOTRBO™ Data Applications Installation and Configuration Training (TBO004-V)

57 > > MOTOTRBO™ XPR™ 4000 Mobile Radio Level 2 Service Training (TBO001-V)

57 > > MOTOTRBO™ XPR™ 4000 Mobile Radio Level 3 Service Training (TBO002-V)

57 > > MOTOTRBO™ XPR™ 6000 Portable Radio Level 2 Service Training (TBO006-V)

58 > > MOTOTRBO™ XPR™ 6000 Portable Radio Level 3 Service Training (TBO007-V)

58 > > MOTOTRBO™ XPR™ 8300 Repeater Level 2 Service Training (TBO008-V)

58 > > MOTOTRBO™ XPR™ 8300 Repeater Level 3 Service Training (TBO009-V)

55




MO

TOTRB

O™

56

MOTOTRBO™ SystemService Training Course Overview:

MOTOTRBO System Service Trainingintroduces the theory of operation, keycomponents, and architectures of theMOTOTRBO Radio System. This coursealso considers various MOTOTRBO systemapplications, and examples of how toconfigure a MOTOTRBO system. Some ofthe topics include planning, fleetmapping,implementation, and programming.

Audience:

Anyone who will sell, design, implement,program, or maintain a MOTOTRBO DigitalRadio System including, but not limited to,Communication System Technicians,Technical Support Personnel, ServiceTechnicians, and Motorola CertifiedService Providers

Course Objectives:

After completing this course, the studentwill be able to:• Recognize and identify key features,

functions, and applications of theMOTOTRBO Digital Radio System

• Understand the many MOTOTRBOSystem Designs

• Understand MOTOTRBO Radio andSystem Operation

• Learn how to apply various MOTOTRBOSystem Designs and configurationsthrough Basic Fleetmapping

• Successfully carry out programming andconfiguration of a MOTOTRBO DigitalRadio System using the CustomerProgramming Software (CPS)

Prerequisites:

Participants should have a basicunderstanding of radio communicationfundamentals, and knowledge of basictwo-way FM and Digital Communicationstheory.

MOTOTRBO™ DataApplications Installation and Configuration Training Course Overview:

MOTOTRBO Data Applications Training intro-duces the key components and architecturesof the MOTOTRBO Data ApplicationsSubsystem. This course discusses in detailthe installation and configuration ofMOTOTRBO Data Applications, includinghow to troubleshoot installation faults.

Audience:

Anyone who will design, implement, programor maintain a MOTOTRBO Digital RadioSystem using the Integrated Data Applica-tions. This would include but is not limited toCommunication System Technicians, TechnicalSupport Personnel, Service Technicians andMotorola Certified Service Providers.

Course Objectives:

After completing this course, the studentwill be able to:• Recognize features and functions of

MOTOTRBO Integrated Data Applications• Configure the functionality of and review

the installation of the Multi Channel DeviceDriver and Presence Notifier applications

• Configure the functionality of and reviewthe installation of the MOTOTRBO TextMessaging Server and Text MessagingClient applications

• Configure the functionality of and reviewthe installation of the MOTOTRBOLocation Services Server and Clientapplications

• Review troubleshooting techniques usedwithin the MOTOTRBO Integrated DataApplications Subsystem

Prerequisites:

Participants should have a basic understand-ing of radio communication fundamentals,knowledge of basic two-way FM and DigitalCommunications theory and knowledge ofMS Windows. Student should also haveattended the MOTOTRBO System ServiceTraining (TBO005-V).

Course Number: TBO005-V


Price: $550Course Number: TBO004-V


Price: $500

MOTOTRBO™ CPS RadioProgramming Course Overview:

MOTOTRBO CPS Radio Programmingprovides the knowledge and tools neededto program Digital MOTOTRBO Radio’s fora variety of system implementations andconfigurations. The parameters and liveexercises demonstrated in class apply tothe XPR4000, XPR6000 and XPR8300family of MOTOTRBO Radio’s.

Audience:

Anyone who will sell, design, implement,program or maintain a MOTOTRBO DigitalRadio System. This would include but isnot limited to Communication SystemTechnicians, Technical Support Personnel,Service Technicians and Motorola CertifiedService Providers.

Course Objectives:

After completing this course, the studentwill be able to:• Recognize and identify key features,

functions and parameters of theMOTOTRBO Digital Radio CPS

• Understand how to configureMOTOTRBO radio’s for variousMOTOTRBO system designs

• Successfully carry out the programmingand configuration of a MOTOTRBODigital Radio System using the CustomerProgramming Software (CPS)

Prerequisites:

Participants should have a basicunderstanding of radio communicationfundamentals, knowledge of basic two-way FM and Digital Communicationstheory and an understanding of theMOTOTRBO digital radio system.


Length: (1) 3 hour session Training Delivery Method: Online Instructor-led

Price: $150


Motorola, Inc.


MO

TOTRB

O™

57

MOTOTRBO™ XPR™ 4000Series Mobile Radio Level 2 Service Training Course Overview:

Participants will learn Level 2 maintenanceand service on the MOTOTRBO XPR 4000series mobile radio.

Audience:

Two-Way Radio Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Recognize and identify key features and

functions of the MOTOTRBO XPR 4000series of radios.

• Successfully carry out programmingusing the Customer ProgrammingSoftware (CPS)

• Perform Performance Check Test Setupand access the different Test Modes

• Perform Radio Tuner Software setup andalign the radio using the CustomerProgramming Software

• Disassemble and reassemble the radio

Prerequisites:

Participant should have knowledge ofbasic two-way FM and DigitalCommunications theory and experienceusing common communication testequipment.

MOTOTRBO™ XPR™ 4000Series Mobile Radio Level 3 Service Training Course Overview:

This course instructs technicians on thetheory of operation and troubleshooting ofthe MOTOTRBO XPR 4000 Series DigitalMobile Radio. This course will focus onthe Level 3 maintenance, service andtroubleshooting of the XPR 4000 SeriesRadio.

Audience:


Course Objectives:

After completing this course, the studentwill be able to:• Interpret the theory of operation for

each of the radio’s modules• Identify major circuits and major

components, their purpose andoperation

• Recognize audio and RF processing inthe MOTOTRBO XPR 4000 SeriesDigital Radio

• Isolate faults in the radio using therecommended troubleshootingprocedures in the service manual

Prerequisites:


MOTOTRBO™ XPR™ 6000Series Portable RadioLevel 2 Service Training Course Overview:

Participants will learn Level 2 maintenanceand service on the MOTOTRBO XPR6000 series portable radio.

Audience:


Course Objectives:


functions of the MOTOTRBO XPR 6000series of radios.


• Perform Performance Check Test Setupand access the different Test Modes

• Perform Radio Tuner Software setup andalign the radio using the CustomerProgramming Software

• Disassemble and reassemble the radio

Prerequisites:




Price: $450



Price: $450



Price: $450




MO

TOTRB

O™

58

MOTOTRBO™ XPR™ 6000Series Portable Radio Level 3 Service Training Course Overview:

This course instructs technicians on thetheory of operation and troubleshootingof the MOTOTRBO XPR 6000 SeriesDigital Portable Radio. This course willfocus on the Level 3 maintenance,service and troubleshooting of the XPR6000 Series Radio.

Audience:


Course Objectives:


each of the radio’s modules• Identify major circuits and major


• Recognize audio and RF processing inthe MOTOTRBO XPR 6000 SeriesDigital Radio

• Isolate faults in the radio using therecommended troubleshootingprocedures in the service manual

Prerequisites:


MOTOTRBO™ XPR™ 8300Repeater Level 2 ServiceTraining Course Overview:

Participants will learn Level 2maintenance and service on theMOTOTRBO XPR 8300 repeater.

Audience:


Course Objectives:


functions of the MOTOTRBO XPR 8300repeater


• Perform Performance Check Test Setup • Perform Radio Tuner Software setup

and align the repeater using theCustomer Programming Software

• Disassemble and reassemble therepeater

Prerequisites:


MOTOTRBO™ XPR™ 8300Repeater Level 3 ServiceTraining Course Overview:

This course instructs technicians on thetheory of operation and troubleshootingof the MOTOTRBO XPR 8300 Repeater.This course will focus on the Level 3maintenance, service and troubleshootingof the XPR 8300 Repeater.

Audience:


Course Objectives:


each of the Repeaters modules• Identify major circuits and major


• Recognize audio and RF processing inthe MOTOTRBO XPR 8300 Repeater

• Isolate faults in the Repeater using therecommended troubleshootingprocedures in the service manual

Prerequisites:




Price: $450








Portable Subscriber Radios


Motorola, Inc.

61 > > ASTRO® XTS 1500/2500 Portable Radios (ADST001)

61 > > ASTRO® XTS 5000 Digital Portable Radio (EHT003)

62 > > ASTRO® APX 7000 Portable Radio (APX7002)

59





60

ASTRO APX 7000

Portable Radio

APX7002

2 days

NO YES

Do youhave CPS

programming experience?

CPS Programming and

Template Building

ADT001-V (Page 68)Online Instructor-Led

Test Out

CPS Programming and

Template Building

ADT001-T*

NO YES

Do youhave CPS


APX CPS Programming and

Template Building

APX7001-V (Page 68)Online Instructor-Led

Test Out


Template Building

APX7001-T*

ASTRO XTS 1500/2500

Portable Radios

ADST001

2 days

ASTRO XTS 5000

Lab Only

EHT003

2 days

SELECT: XTS 1500/2500 OR XTS 5000

Curriculum for ASTRO® Portable Radios

Subscriber Technical Training forASTRO® XTS 1500/2500/5000



Theory of Radio OperationsRCS003-E

*For information on Test Out CPS Programming and TemplateBuilding, visit techtrain.motorola.com.

NEW IN 2009!Subscriber Technical Training forASTRO® APX 7000

> >

> >


https://techtrain.motorola.com

Motorola, Inc.


Portable Subscriber Radios61

ASTRO® XTS 1500/2500 Portable Radios ASTRO® XTS 5000 DigitalPortable Radio Course Overview:

Participants will learn how to identify,program, checkout, align, disassemble andtroubleshoot the radio. The radio’s powerrouting, recommended test equipment andservice aids, performance checks, and radioalignment procedures will be covered. Thetroubleshooting portion of the class willconsist of a review of procedures usingcharts, waveforms and tables. The class willbe taught using a balance of lecture, practicalexamples and labs.

Audience:

Radio technicians

Course Objectives:

After completing this course, the student willbe able to:• Program the operation of an XTS 5000 radio

with Customer Programming Software• Conduct performance checks on the radio to

ensure that it is operating within publishedspecifications

• Align the radio’s operating parameters usingthe tuner software

• Disassemble and reassemble the radio inaccordance with proper procedures

• Interpret the circuit theory of operation• Use the theory of operation to isolate faults

found to both the board and thecomponents

Prerequisites:

Completion of the following courses: CPS Programming and Template BuildingOverview (ADT001-V)

orTest Out CPS Programming and TemplateBuilding Overview (ADT001-T)

Completion of the following courses orequivalent experience:Communication Systems Concepts (NST021) Radio Systems Overview (RCS002-E)Theory of Radio Operations (RCS003-E)

Course Overview:

Participants will learn how to identify,program, checkout, align, disassembleand troubleshoot these radios. The radio’spower routing, recommended testequipment and service aids, performancechecks, and radio alignment procedureswill be covered. The troubleshootingportion of the class will consist of areview of procedures using charts,waveforms and tables. The class will betaught using a balance of lecture, practicalexamples and labs. Because of thesimilarities, both the XTS 1500 and XTS2500 will be covered in this course. Alltheory, alignments, testing andtroubleshooting will be shared, howeverthe instructor will highlight any feature setdifferences between the two. The XTS1500 and XTS 2500 differ only in availablefeature set.

Audience:

Radio technicians

Course Objectives:

After completing this course, the studentwill be able to:• Program the operation of an XTS

1500/XTS 2500 radio with CustomerProgramming Software

• Conduct performance checks on theradio to ensure that it is operatingwithin published specifications

• Align the radio using the Tunerapplication

• Execute the proper procedures fordisassembly and reassembly of theXTS 1500/XTS 2500 radio

• Interpret the theory of operation of theradio, following the Transmit andReceive signal paths

• Use the theory of operation to detectand correct faults in the radio

Prerequisites:

Completion of the following courses: CPS Programming and Template BuildingOverview (ADT001-V)


Completion of the following courses orequivalent experience:Communication Systems Concepts

(NST021) Radio Systems Overview (RCS002-E)Theory of Radio Operations (RCS003-E)

Course Number: ADST001



Course Number: EHT003


Price: $1,100





62

ASTRO® APX 7000 Portable Radio Course Overview:

Participants will learn how to identify,program, checkout, align, disassemble andtroubleshoot the radio. The radio’s powerrouting, recommended test equipment andservice aids, performance checks, andradio alignment procedures will be covered.The troubleshooting portion of the classwill consist of a review of procedures usingcharts, waveforms and tables. The classwill be taught using a balance of lecture,practical examples and labs.

Audience:

Radio technicians

Course Objectives:

After completing this course, the studentwill be able to:• Program the operation of an APX 7000

radio with Customer ProgrammingSoftware

• Conduct performance checks on the radioto ensure that it is operating withinpublished specifications

• Align the radio’s operating parametersusing the tuner software

• Disassemble and reassemble the radio inaccordance with proper procedures

• Interpret the circuit theory of operation• Use the theory of operation to isolate

faults found to both the board and thecomponents

Prerequisites:

Completion of the following courses: APX CPS Programming and TemplateBuilding Overview (APX7001-V)

orTest Out APX CPS Programming andTemplate Building Overview (APX7001-T)



Course Number: APX7002


Price: $1,100


Mobile Subscriber Radios


Motorola, Inc.

65 > > ASTRO® XTL 1500/2500 Mobile Radios (ADST002)

65 > > ASTRO® XTL 5000 Mobile Radio (MPS014)

66 > > ASTRO® APX 7500 Mobile Radio (APX7003)

63





64

ASTRO APX 7500

Mobile Radio

APX7003

2 days

NO YES

Do youhave CPS


CPS Programming and

Template Building

ADT001-V (Page 68)Online Instructor-Led

Test Out

CPS Programming and

Template Building

ADT001-T*

NO YES

Do youhave CPS



Template Building

APX7001-V (Page 68)Online Instructor-Led

Test Out


Template Building

APX7001-T*

ASTRO XTL 1500/2500

Mobile Radios

ADST002

2 days

ASTRO XTL 5000

Mobile Radio

MPS014

2 days

SELECT: XTL 1500/2500 OR XTL 5000



Theory of Radio OperationsRCS003-E

*For information on Test Out CPS Programming and TemplateBuilding, visit techtrain.motorola.com.

Curriculum for ASTRO® Digital Mobile Radios

Subscriber Technical Training forASTRO® XTL 1500/2500/5000

NEW IN 2009!Subscriber Technical Training forASTRO® APX 7500

> >

> >



Motorola, Inc.



65

ASTRO® XTL 1500/2500 Mobile Radios ASTRO® XTL 5000 MobileRadio Course Overview:

This course is focused on the concepts,procedures and programming parameters thatare specific to the XTL 5000 mobile radio.Previous knowledge of general radio circuits,basic alignment procedures (like ReferenceOscillator, Power) and basic radio programming(concepts of Zone, Personality, Radio Wideparameters, etc) is assumed. Participants willlearn how to identify, program, checkout, align,disassemble and troubleshoot the radio. Theclass combines lecture, practical examples andlabs, with emphasis on the hands-on practiceand the parameters and procedures thatdifferentiate the XTL 5000 from other Motorola radios.

Audience: Radio technicians

Course Objectives:

After completing this course, the student willbe able to:• Disassemble and reassemble the radio in

accordance with proper procedures• Demonstrate knowledge of the

programming parameters that are particularto XTL 5000 radios

• Conduct performance checks on the radio toensure that it is operating within publishedspecifications

• Perform the alignment procedures of an XTL 5000 radio

• Describe the theory of operation of an XTL 5000 radio in comparison to other models

Prerequisites:

Completion of the following courses:CPS Programming and Template BuildingOverview (ADT001-V)


Completion of the following courses orequivalent experience:Communication Systems Concepts (NST021) Radio Systems Overview (RCS002-E)Theory of Radio Operations (RCS003-E)

Course Overview:

In the ASTRO XTL 1500/2500 MobileRadio course, students will learn how toidentify, program, checkout, align,disassemble, and troubleshoot theseradios. The radio’s power routing,recommended test equipment andservice aids, performance checks, and radio alignment procedures will be covered.

The troubleshooting portion of the classwill consist of a review of proceduresusing charts, waveforms, and tables. Theclass will be taught using a balance oflecture, practical examples, and labs.Because of the similarities, both the XTL 1500 and XTL 2500 will be coveredin this course. All theory, alignments,testing, and troubleshooting will beshared, however the instructor willhighlight the difference between the XTL 1500 and XTL 2500 Control Heads,and any feature set differences betweenthe two. The XTL 1500 and XTL 2500differ in control head and feature set.

Audience:

Radio technicians

Course Objectives:

After completing this course, the studentwill be able to:• Program the operation of an XTL 1500/

XTL 2500 radio with CustomerProgramming Software

• Conduct performance checks on theradio to ensure that it is operatingwithin published specifications

• Align the radio using the Tunerapplication

• Execute the proper procedures fordisassembly and reassembly of the XTL 1500/XTL 2500 radio

• Describe the theory of operation of theradio, following the Transmit andReceive signal paths

• Use the theory of operation to detectand correct faults in the radio

Prerequisites:

Completion of the following courses:CPS Programming and Template BuildingOverview (ADT001-V)




Course Number: ADST002



Course Number: MPS014


Price: $1,100





66

ASTRO® APX 7500 Mobile Radio Course Overview:

In the ASTRO APX 7500 Mobile Radiocourse, students will focus on theconcepts, procedures, and programmingparameters that are specific to the APX 7500. Previous knowledge of generalradio circuits, basic alignment procedures(i.e., Reference Oscillator, Power), andradio programming (concepts of Zone,Personality, Radio Wide parameters, etc.)is assumed.

Participants will learn how to identify,program, checkout, align, disassemble,and troubleshoot the radio. The classcombines lecture, practical examples, andlabs, with emphasis on hands-on practiceand the parameters and procedures thatdifferentiate the APX 7500 from otherMotorola radios.

Audience:

Radio technicians

Course Objectives:

After completing this course, the studentwill be able to:• Disassemble and reassemble the radio

in accordance with proper procedures

• Demonstrate knowledge of theprogramming parameters that areparticular to APX 7500 radios

• Conduct performance checks on theradio to ensure that it is operating withinpublished specifications

• Perform alignment procedures of an APX 7500 radio

• Describe the theory of operation of anAPX 7500 radio in comparison to othermodels

Prerequisites:

Completion of the following courses:APX CPS Programming and TemplateBuilding Overview (APX7001-V)

orTest Out APX CPS Programming andTemplate Building Overview (APX7001-T)



Course Number: APX7003


Price: $1,100


Subscriber Radio Programm

ing


Motorola, Inc.

68 > > CPS Programming and Template Building (ADT001-V)

68 > > APX CPS Programming and Template Building (APX7001-V)

67




Subscriber Radio Programm

ing

68

CPS Programming andTemplate Building Course Overview:

This course provides communicationsmanagement personnel and technicianswith the knowledge and tools needed toprogram the radio units in the most efficientway depending on the system, features andoptions they require. The parameters andexercises shown in the class apply to awide number of portable and mobile radios,including XTS 5000, XTS 3000, XTS 2500,XTS 1500, XTL 5000, XTL 2500, XTL 1500,MTS 2000, MCS 2000, the SPECTRAfamily, and the Professional Series.

Audience:

Radio Technicians, System Managers

Course Objectives:

After completing this course, the studentwill be able to:• Program the basic parameters of any radio

using the Customer ProgrammingSoftware (CPS)

• Program the specific parameters of anyradio related with the system where theuser is going to work: conventional, singlesite trunking, Simulcast, AMSS,SmartZone or ASTRO 25

• Demonstrate knowledge of the optionsand features that can be programmed in aradio

• Create templates for the programming ofsubscribers in a system

Prerequisites:

Knowledge of the basic features and optionsof two-way radios and the basic concepts oftrunking

Please note:

For individuals with prior CPS programmingexperience, a test out is available. Test OutCPS Programming and Template Building(ADT001-T)See techtrain.motorola.com for more info.

APX CPS Programming and Template Building Course Overview:

This course provides communicationsmanagement personnel and technicianswith the knowledge and tools needed toprogram the radio units in the most efficientway depending on the system, features andoptions they required.

Audience:

Radio Technicians, System Managers

Course Objectives:

After completing this course, the studentwill be able to:• Program the basic parameters of any radio

using the Customer ProgrammingSoftware (CPS)

• Program the specific parameters of anyradio related with the system where theuser is going to work: conventional, singlesite trunking, Simulcast, AMSS,SmartZone or ASTRO 25

• Demonstrate knowledge of the optionsand features that can be programmed in aradio

• Create templates for the programming ofsubscribers in a system

Prerequisites:

Knowledge of the basic features and optionsof two-way radios and the basic concepts oftrunking

Please note:

For individuals with prior CPS programmingexperience, a test out is available. Test OutAPX CPS Programming and TemplateBuilding (APX7001-T)See techtrain.motorola.com for more info.

Course Number: ADT001-V

Length: (5) 2-hour SessionsTraining Delivery Method: Online Instructor-led

Price: $850

Course Number: APX7001-V

Length: (5) 2-hour SessionsTraining Delivery Method: Online Instructor-led

Price: $850




Foundational Courses


Motorola, Inc.

70 > > Networking Essentials in Motorola Communications Equipment (NST762)

70 > > Advanced Networking Essentials in Motorola Communications Equipment (NWT003)

71 > > Site Installation Practices Workshop (R56) (NST925)

71 > > Communication Systems Concepts (NST021)

72 > > Bridging the Knowledge Gap for ASTRO 25 (ACT100)

72 > > RF Fundamentals (RF001-E)

69





70

Networking Essentials inMotorola CommunicationsEquipment Course Overview:

This course provides the technician with theessential elements of networking requiredfor the installation and maintenance of mostMotorola communications systems. Thecourse includes ample hands on and basictroubleshooting on network elements.

Audience:

System Technicians

Course Objectives:

After completing this course, the studentwill be able to:• Recall basic network terminology• Compare basic configuration types both

logical and physical• Describe the basic OSI (Open System

Interconnect) model compared with theTCP/IP model

• Construct a basic LAN with a WindowsServer Domain Controller andworkstations

• Examine the interaction between therouters through their configurations

• Use common network commands tosimulate traffic and validate connectivityand routing

Prerequisites:

An understanding of the basic MotorolaCommunications Systems is highlyrecommended. Basic familiarization withcomputer operating systems is required. Abasic knowledge of networking is helpfuland recommended.

Advanced Networking Essentials in MotorolaCommunications Equipment



Price: $2,300

Course Number: NWT003


Price: $2,300

Course Overview:

This course provides the technicianwith the necessary networkinginformation required for understandingthe network components installed inmodern Motorola communicationssystems. The course includesfamiliarization with basic networkingconcepts and the networkingcomponents deployed in the ASTROSmartZone System 4.1 and ASTRO 25System 6.x/7.x.

Audience:

Technical System Managers andTechnicians

Course Objectives:

After completing this course, thestudent will be able to:• Recall basic network concepts• Identify the various system network

components

• Define the LAN topologies for eachsystem

• Define the WAN topologies for eachsystem

• Diagram SNMP deployment throughoutthe system

• Identify the HP switches and Motorolaseries routers

• Perform backup, restore, and recoveryprocedures of routers and LAN switches

• Identify network security componentsand concepts in an ASTRO 25 system

Prerequisites:

Networking Essentials in MotorolaCommunications Systems (NST762)


Motorola, Inc.


Foundational Courses71

Site Installation PracticesWorkshop (R56) Course Overview:

This course is designed to present thestandards and guidelines for installing aMotorola communication system.Participants will understand how a properlyinstalled system can help to ensure a safeand efficient communications system thatwill reduce system down time.

Audience:

General

Course Objectives:

After completing this course, the studentwill be able to:• List the purposes of grounding and

evaluate their importance in terms ofpersonal safety and effective systeminstallation and protection

• Apply principles of basic electronics to theinstallation standards found in the R56manual

• Determine how an effectively installed of aground system provides protection of acommunication system from a lightningstrike and electrical anomalies

• List the minimum requirements andspecifications for the external and internalground system

• List the minimum requirements andspecifications for installation equipment,cables and documentation for a reliablecommunication system installation

• Investigate sources for possible solutionsto various installation scenarios

Prerequisites:

Graduate of a basic electronics course orequivalent experience.

Communication Systems Concepts



Price: $1,900



Price: $2,300

• Effectively use two-way radiocommunication systems knowledge totroubleshoot typical two-waycommunication radio systems

• Develop requirements for a two-wayradio system by establishingprogramming and protocol requirementsas requested

• Improve skills in the interpretation oftypical two—way radio checks of thereceiver, transmitter and the antennasystem to troubleshoot a two-way radiocommunication system

• Use decibels to interpret the radiofrequency path and antenna system todescribe expected radio communicationsystem performance and troubleshooting

Prerequisites:

The student should have graduated fromcivilian or military basic electronics training,and have minimal experience usingstandard communication test equipment.

Course Overview:

This course emphasizes the conceptsbehind RF Systems theory andoperation. Major topics covered include:• RF System operation, including

talkaround, repeater operation, andtypes of signaling used in RF Systems

• A basic walkthrough of building acommunication system from ‘Simplex’,to ‘Half Duplex’, ‘Voting Systems’, and‘Simulcast’ is done, emphasizing theimprovements in communicationobtained with each step.

• Trunking operation, includingSmartzone operation

• Types of modulation used in RFSystem operation, including ASTRO

• Radio frequency path including theantenna and transmission line

• Decibels and their uses on the job • RF Propagation/RF Interference• Basic troubleshooting practices from

the system perspective

Audience:

General

Course Objectives:

After completing this course, thestudent will be able to• Define terms commonly used in two-

way communication systems





72

Bridging the KnowledgeGap for ASTRO®25 Course Overview:

This course is designed to bring studentsfrom different backgrounds and levels ofexperience to a common starting point forthe rest of the ASTRO25 curriculum. Theterminal objective of the course is todescribe the call processing of an ASTRO25trunking system. To reach this goal,students are exposed to the basic conceptsof radio systems and computer networks,following their evolution and understandingthe historical reasons that had led to theASTRO25 trunking systemÌs architecture.

Audience:

Students new to trunked radio systems orstudents with experience in non-IP-basedradio systems like SmartNet andSmartZone.

Course Objectives:

After completing this course, the studentwill be able to:• Recall basic modulation techniques like

AM, FM, ASK, FSK and PSK• Identify the main characteristics of

ASTRO signaling• Provide a detailed explanation of the

features and call processing of a single-site trunking system

• Compare the evolution of systems fromconventional to single-site trunking, toVoting systems, to Simulcast, toSmartZone, to Multizone systems and toASTRO25 systems

• Obtain foundational knowledge of com-puter networks necessary to understandthe way ASTRO25 systems work

• Analyze the call processing in anASTRO25 trunking system

Prerequisites:

None

RF Fundamentals Course Overview:

The RF Fundamentals course is intended to provide an overview of basic radiofrequency concepts required to performentry level technician job tasks. The coursewill cover identifying and definingterminology, system components, RFperformance characteristics, limitations andparameters, and basic troubleshooting ofRF problems.

Audience:

Entry Level Technicians, typically in theposition of Bench Technician

Course Objectives:

After completing this course, the studentwill be able to:• Define basic radio frequency concepts,

including characteristics of an A/C signaland electromagnetic energy and units ofmeasurement

• Identify frequency bands in use, spectrumallocations, and common access types

• Define different types of modulation • Identify basic RF components that make

up a communications system, from endto end

• Explain basic antenna concepts, includingpropagation, parameters, radiationpatterns, and mobile systemcharacteristics

• Describe the characteristics oftransmission lines and cables

• Identify other RF devices employed incommunications systems

• Define system performance limitationsand parameters

• Match common test equipment to thefunctions and tests performed

• Troubleshoot basic RF problem scenarios • List RF safety considerations

Prerequisites:

None

Course Number: ACT100


Price: $2,300

Course Number: RF001-E


Price: $175


Motorola Technical Training Center

1295 East Algonquin Road

Schaumburg, IL 60196

(located in a suburb of Chicago)

Trainingwill bein theGalvinCenter

Directions to Motorola Training Center

Schaumburg, Illinois

From O’Hare International Airport:

Follow the “Exit to City” signs for approximately 1 1/2 miles. Thenfollow the Rockford signs to the Northwest Tollway (I-90). Proceedwest on I-90 toward Rockford. Exit I-90 at Roselle Road and turnright (heading north). Follow Roselle Road to Algonquin Road(Illinois Rt. 62) and turn right (east). Proceed east past several stoplights to the Motorola Center campus. Turn right at Entrance A(West Drive). At stop sign turn right on Arbor Drive and follow roadaround to the Galvin Center. Enter through Door 60.


Motorola, Inc.Government & Public Safety Technical Training1295 E. Algonquin Road Schaumburg, Illinois 60196 U.S.A. 1.847.538.7999www.motorola.com

Motorola, the Stylized M Logo and all other trademarks indicated as such herein are trademarks of Motorola, Inc. ® Reg. US Pat. & Tm. Off. All other product or service names are property of their respective owners.© Copyright 2008 Motorola, Inc.

Motorola is an Equal Opportunity/Affirmative ActionEmployer

RC-12-006-09


Product and Systems Training Schedule 1st Quarter 2009

For more information, call 847.538.7999 or visit online: www.motorola.com/government/techtraining1st Quarter 2009

Duration Dec 29- Jan Jan Jan Jan Feb Feb Feb Feb Mar Mar Mar MarResident Classes Page No. Course No. (in Days) Jan 2 5-9 12-16 19-23 26-30 2-6 9-13 16-20 23-27 2-6 9-13 16-20 23-27

ASTRO®25 IV&D Trunked Systems

ASTRO 25 IV&D Introduction to Radio System Management Applications 16 ACS76201-V 5 (2 hrs/day) M - F M - F

ASTRO 25 IV&D UEM and UNC Applications 17 ACS76202-V 5 (2 hrs/day) M - F

ASTRO 25 IV&D Radio System Management Workshop 18 ACS76102 4.5 M - F

ASTRO 25 IV&D IP Based Digital Simulcast Workshop 21 ACS76217 3 M - W

ASTRO 25 IV&D Master Site Workshop 19 ACS76103 4.5 M - F

ASTRO 25 IV&D GTR 8000 Repeater Site Workshop 21 ACS75208 3

ASTRO 25 IV&D High Performance Data Workshop 20 ACS76206 3 M - W

ASTRO®25 IV&D Secure System

ASTRO 25 IV&D Secure Communications Workshop 20/26 ACS76207 4.5

ASTRO SmartZone 4.1 System

ASTRO SmartZone/OmniLink 4.1 Maintenance - Part I Understanding Subsystems 29 AST011 4.5

ASTRO SmartZone/OmniLink 4.1 Maintenance - Part II Fault Management 30 AST013 4.5

SMARTNET Systems

SMARTNET Systems Troubleshooting & Maintenance Workshop 33 NST847 4.5 M - F

Trunked Simulcast with TeNSr/Premisys 33 NST277 4.5 M - F

Broadband Solutions

MOTOMESH DUO Networking Technical Training 39 MMD200 2 T - W

Canopy 42-45 CPT100-400 5 M - F M - F M - F

Fixed Data

MOSCAD NFM/SDM Maintenance and Programming Training 48 FXD010 4.5


QUANTAR / QUANTRO Base Stations 50 NST250 3.5

Consoles

CENTRACOM Gold Elite Console System 52 CON003 4.5 M - F M - F

MCC 5500 Dispatch Console 54 CON007 3.5 M - TH

MCC 7500 Dispatch Console 54 CON012 3.5 T - F

MIP 5000 Installation & Maintenance 54 CON013-V 5 (2 hrs/day) M - F M - F

MOTOTRBO

MOTOTRBO CPS Radio Programming 56 TBO025-V 1 (3 hrs/day) W

MOTOTRBO Data Applications Installation and Configuration Training 56 TBO004-V 4 (2 hrs/day) M - TH

MOTOTRBO System Service Training 56 TBO005-V 5 (2 hrs/day) M - F

MOTOTRBO XPR 4000 Series Mobile Radio Level 2 Service Training 57 TBO001-V 3 (2 hrs/day)


MOTOTRBO XPR 6000 Series Portable Radio Level 2 Service Training 57 TBO006-V 3 (2 hrs/day)



ASTRO APX 7000 Portable Radio 62 APX7002 2

ASTRO XTS 5000 Digital Portable Radio 61 EHT003 2 T - W


ASTRO APX 7500 Mobile Radio 66 APX7003 2

ASTRO XTL 5000 Mobile Radio 65 MPS014 2 TH - F

Subscriber Radio Programming

APX CPS Radio Programming and Template Building 68 APX7001-V 5 (2 hrs/day)

CPS Programming and Template Building 68 ADT001-V 5 (2 hrs/day) M - F M - F


Advanced Networking Essentials in Motorola Communications Equipment 70 NWT003 4.5 M - F

Bridging the Knowledge Gap for ASTRO 25 72 ACT100 4.5 M - F

Communication Systems Concepts 71 NST021 4.5

Networking Essentials in Motorola Communications Equipment 70 NST762 4.5 M - F M - F

Site Installation Practices Workshop (R56) 71 NST925 3.5 M - TH

Product and Systems Training Schedule 2nd Quarter 2009

For more information, call 847.538.7999 or visit online: www.motorola.com/government/techtraining2nd Quarter 2009

Duration Mar 30 - Apr Apr Apr Apr 27 - May May May May June June June JuneResident Classes Page No. Course No. (in Days) Apr 3 6-10 13-17 20-24 May 1 4-8 11-15 18-22 25-29 1-5 8-12 15-19 22-26


ASTRO 25 IV&D Introduction to Radio System Management Applications 16 ACS76201-V 5 (2 hrs/day) M - F M - F M - F


ASTRO 25 IV&D Radio System Management Workshop 18 ACS76102 4.5 M - F M - F

ASTRO 25 IV&D IP Based Digital Simulcast Workshop 21 ACS76217 3 M - W

ASTRO 25 IV&D Master Site Workshop 19 ACS76103 4.5 M - F M - F

ASTRO 25 IV&D GTR 8000 Repeater Site Workshop 21 ACS75208 3 M - W M - W

ASTRO 25 IV&D High Performance Data Workshop 20 ACS76206 3


ASTRO 25 IV&D Secure Communications Workshop 20/26 ACS76207 4.5 M - F


ASTRO SmartZone/OmniLink 4.1 Maintenance - Part I Understanding Subsystems 29 AST011 4.5 M - F

ASTRO SmartZone/OmniLink 4.1 Maintenance - Part II Fault Management 30 AST013 4.5 M - F

SMARTNET Systems



Broadband Solutions



Fixed Data

MOSCAD NFM/SDM Maintenance and Programming Training 48 FXD010 4.5 M - F


QUANTAR / QUANTRO Base Stations 50 NST250 3.5 T - F T - F

Consoles


MCC 5500 Dispatch Console 54 CON007 3.5 M - TH

MCC 7500 Dispatch Console 54 CON012 3.5 T - F T F


MOTOTRBO




MOTOTRBO XPR 4000 Series Mobile Radio Level 2 Service Training 57 TBO001-V 3 (2 hrs/day) M - W

MOTOTRBO XPR 4000 Series Mobile Radio Level 3 Service Training 57 TBO002-V 2 (3 hrs/day) TH - F

MOTOTRBO XPR 6000 Series Portable Radio Level 2 Service Training 57 TBO006-V 3 (2 hrs/day) M - W

MOTOTRBO XPR 6000 Series Portable Radio Level 3 Service Training 58 TBO007-V 2 (3 hrs/day) TH - F








APX CPS Radio Programming and Template Building 68 APX7001-V 5 (2 hrs/day) M - F M - F M - F

CPS Programming and Template Building 68 ADT001-V 5 (2 hrs/day) M - F


Advanced Networking Essentials in Motorola Communications Equipment 70 NWT003 4.5 M - F M - F M - F

Bridging the Knowledge Gap for ASTRO 25 72 ACT100 4.5 M - F M - F

Communication Systems Concepts 71 NST021 4.5 M - F


Site Installation Practices Workshop (R56) 71 NST925 3.5 T - F T - F

Product and Systems Training Schedule 3rd Quarter 2009

For more information, call 847.538.7999 or visit online: www.motorola.com/government/techtraining3rd Quarter 2009

Duration June 29- July July July July Aug Aug Aug Aug Aug 31 - Sept Sept SeptResident Classes Page No. Course No. (in Days) July 3 6-10 13-17 20-24 27-31 3-7 10-14 17-21 24-28 Sept 4 7-11 14-18 21-25


ASTRO 25 IV&D Introduction to Radio System Management Applications 16 ACS76201-V 5 (2 hrs/day) M - F M - F M - F

ASTRO 25 IV&D UEM and UNC Applications 17 ACS76202-V 5 (2 hrs/day)

ASTRO 25 IV&D Radio System Management Workshop 18 ACS76102 4.5 M - F

ASTRO 25 IV&D IP Based Digital Simulcast Workshop 21 ACS76217 3 W - F



ASTRO 25 IV&D High Performance Data Workshop 20 ACS76206 3 W - F




ASTRO SmartZone/OmniLink 4.1 Maintenance - Part I Understanding Subsystems 29 AST011 4.5

ASTRO SmartZone/OmniLink 4.1 Maintenance - Part II Fault Management 30 AST013 4.5

SMARTNET Systems

SMARTNET Systems Troubleshooting & Maintenance Workshop 33 NST847 4.5


Broadband Solutions



Fixed Data

MOSCAD NFM/SDM Maintenance and Programming Training 48 FXD010 4.5


QUANTAR / QUANTRO Base Stations 50 NST250 3.5 T - F T - F

Consoles

CENTRACOM Gold Elite Console System 52 CON003 4.5 M - F M - F M - F

MCC 5500 Dispatch Console 54 CON007 3.5 M - TH M - TH

MCC 7500 Dispatch Console 54 CON012 3.5 T - F T - F


MOTOTRBO









ASTRO APX 7000 Portable Radio 62 APX7002 2 T - W

ASTRO XTS 5000 Digital Portable Radio 61 EHT003 2 T - W T - W


ASTRO APX 7500 Mobile Radio 66 APX7003 2 TH - F

ASTRO XTL 5000 Mobile Radio 65 MPS014 2 TH - F TH - F


APX CPS Radio Programming and Template Building 68 APX7001-V 5 (2 hrs/day) M - F M - F

CPS Programming and Template Building 68 ADT001-V 5 (2 hrs/day) M - F M - F


Advanced Networking Essentials in Motorola Communications Equipment 70 NWT003 4.5 M - F M - F


Communication Systems Concepts 71 NST021 4.5 M - F


Site Installation Practices Workshop (R56) 71 NST925 3.5 T - F

Product and Systems Training Schedule 4th Quarter 2009

For more information, call 847.538.7999 or visit online: www.motorola.com/government/techtraining4th Quarter 2009

Duration Sept 28 - Oct Oct Oct Oct Nov Nov Nov Nov Nov 30 - Dec Dec DecResident Classes Page No. Course No. (in Days) Oct 2 5-9 12-16 19-23 26-30 2-6 9-13 16-20 23-27 Dec 4 7-11 14-18 21-25


ASTRO 25 IV&D Introduction to Radio System Management Applications 16 ACS76201-V 5 (2 hrs/day) M - F M - F


ASTRO 25 IV&D Radio System Management Workshop 18 ACS76102 4.5 M - F M - F

ASTRO 25 IV&D IP Based Digital Simulcast Workshop 21 ACS76217 3 T - TH



ASTRO 25 IV&D High Performance Data Workshop 20 ACS76206 3




ASTRO SmartZone/OmniLink 4.1 Maintenance - Part I Understanding Subsystems 29 AST011 4.5 M - F

ASTRO SmartZone/OmniLink 4.1 Maintenance - Part II Fault Management 30 AST013 4.5 M - F

SMARTNET Systems



Broadband Solutions

MOTOMESH DUO Networking Technical Training 39 MMD200 2

Canopy 42-45 CPT100-400 5 M - F M - F

Fixed Data

MOSCAD NFM/SDM Maintenance and Programming Training 48 FXD010 4.5 M - F


QUANTAR / QUANTRO Base Stations 50 NST250 3.5 T - F

Consoles


MCC 5500 Dispatch Console 54 CON007 3.5 M - TH M - TH

MCC 7500 Dispatch Console 54 CON012 3.5 T - F T - F

MIP 5000 Installation & Maintenance 54 CON013-V 5 (2 hrs/day) M - F

MOTOTRBO




MOTOTRBO XPR 4000 Series Mobile Radio Level 2 Service Training 57 TBO001-V 3 (2 hrs/day) M - W

MOTOTRBO XPR 4000 Series Mobile Radio Level 3 Service Training 57 TBO002-V 2 (3 hrs/day) TH - F

MOTOTRBO XPR 6000 Series Portable Radio Level 2 Service Training 57 TBO006-V 3 (2 hrs/day) M - W

MOTOTRBO XPR 6000 Series Portable Radio Level 3 Service Training 58 TBO007-V 2 (3 hrs/day) TH - F








APX CPS Radio Programming and Template Building 68 APX7001-V 5 (2 hrs/day) M - F M - F

CPS Programming and Template Building 68 ADT001-V 5 (2 hrs/day) M - F


Advanced Networking Essentials in Motorola Communications Equipment 70 NWT003 4.5 M - F M - F


Communication Systems Concepts 71 NST021 4.5


Site Installation Practices Workshop (R56) 71 NST925 3.5 T - F T - F